Storage FAQs

Self storage is an affordable, efficient way for you to store your life’s possessions. There are many reasons you might need a storage unit, whether you’re moving or downsizing, or have a growing family. You can even store RVs and other vehicles at some facilities. Self storage makes it easy to store items of all shapes and sizes in one convenient location.

Read through our size guide to see the storage units we offer and determine which one is right for you. Choosing the right size unit will ensure that you only pay for the storage you need. We offer a wide range of sizes to accommodate your storage needs, from 5×5, or 25 square feet, to 10×30, or 300 square feet.* You can also contact one of our facility managers—they’re trained to help you out.

The amount of time you’ll need storage depends on your situation. You can reserve temporary storage for a move, or long-term storage if that better fits your needs. CubeSmart understands that you may not know how long you’ll need storage, and we offer month-to-month leases so you have the flexibility to move out when the time is right.

Self storage can be used for many purposes:

• As an extension of your home and a place to store seldom-used items
• To store seasonal items such as decorations or sports equipment
• As a business storage solution to de-clutter your office or store inventory or equipment
• As a temporary home for your things while you move…and many more!

First, make a list of what you want to store, and determine what size storage unit you need. Don’t forget to think about additional amenities like climate control, drive-up access, and convenient gate hours. Book your CubeSmart unit online at no cost or commitment, then go to the facility to complete your reservation.

“On-site” manager means that an employee, usually the facility manager, has an apartment on-site as part of the facility.

Unfortunately, we do not allow any food, beverages, or perishables to be stored inside of the storage units.

Climate-controlled storage units are temperature controlled. Climate control means that we use reasonable efforts to maintain a temperature in the building where the Cube is located of between 55- and 80-degrees Fahrenheit. This type of environment is ideal for storing furniture, metal, fabric, and other items. You can check with the manager at your local facility or call us to find climate-controlled self storage.

Indoor units are typically located inside of a building. Many indoor facilities are in multi-story buildings with elevator access and wide hallways. Outdoor units are frequently on one level and have drive-up access.

A drive-up storage unit is a ground floor or outdoor unit that has its own loading area. These units are ideal for storing large, heavy items or equipment as you have the ability to load your belongings directly from a vehicle or truck.

Roll-up doors are very similar to garage doors and are accessed by sliding a latch and lifting the door upward. Roll-up doors are the most common door in self storage and are bigger than most doors, allowing tenants to maximize the space of their unit.

Many CubeSmart locations offer parking for the storage of RVs, boats, cars, and motorcycles. The size and amenities of our vehicle storage units range from outdoor spaces to covered and indoor units. Our size guide can help you figure out what parking space is right for your vehicle. You can also call your local facility to ask about their offerings.

Of course. Find information for multiple locations here!

We give you the flexibility to book a reservation up to 30 days in advance to help you plan ahead. This timeframe may change depending on the storage facility and/or storage unit being reserved.

Advanced notice is appreciated, but not required.

Yes. Storing with CubeSmart requires a month to month rental agreement.

Yes. We offer month to month leases for your convenience.

Yes, you’ll need to provide identification: a state-issued ID card, driver’s license, passport, or military ID.

Our storage prices can change daily based on supply and demand. However, if you make no-commitment reservation today, it will guarantee the prices on our website.

Yes, you are responsible for the items you store at CubeSmart, and insurance for those items is required. We offer affordable third party insurance/protection plan options at the facility. In the event that you are already covered, a copy of the declarations page must be available at the time of rental.

With first month free, it is just that. Your first month is waived. You will still need to pay the admin fee and insurance or protection plan fee if you do not have your own.

The admin fee is collected to process the necessary paperwork into our system as well as create a secure access code for you within our gate system.

Your rent is due at time of move-in and on the same day of the month each month you continue to rent the storage unit.

We accept several major credit cards, including MasterCard®, Discover®, Visa®, and American Express®.

To keep you and your information secure we have set up multiple ways you can pay including using our mobile app, our online customer center, stopping by the office, or mailing a check directly to your local facility. We offer the convenience of AutoPay, which will automatically charge your Mastercard, Discover, Visa, or American Express each month without additional fees. You can also call our secure, automated payment line at 855-535-5785. When utilizing our automated phone payment system, there is a 2% convenience fee added to the total payment amount. When utilizing our website payment system, there is a 2% convenience fee.

Online bill payment is available when you log in to our online Customer Center.  If your bill becomes past due to a certain point, you will need to speak directly to your local store manager to go over your available payment options.

For the safety and security of your credit card information, we do not accept payments by phone with an agent, but we do encourage customers to use one of our secure payment methods, including online, our mobile app or our automated payment line at 855-535-5785.

From time to time, we find it necessary to make adjustments in order to keep up with the rising costs associated with providing top-notch service and a well maintained facility. We send notifications 30 days before any rates change. You would have received this in the mail or by certified e-mail.

Any additional fee assessed to your payment is from our payment processor. If you would like to avoid the fee, we would suggest you setup autopay or mail your payment directly to the location. You can set up autopay on our Mobile App or on our Online Customer Center.

We do offer a military discount to customers with a valid active service military ID. Unfortuntely, at this time, we do not offer a discount for non-active military or veterans.

Many of our locations have extra wide drive aisles, allowing your rental truck or movers easy access to your unit. If you rent a drive-up unit, you can simply unload your items on the loading dock. With roll-up doors and free pushcarts and dollies, moving into your storage unit is easy no matter what type you’ve rented.

Mobile storage has nothing on our cheap rates, great specials, and moving company deals. Book a CubeSmart storage unit and link up with our moving partners to save the most money.

Our standard office hours are 9:30 am to 6:00 pm during the week, and our standard access hours are 6:00 am to 10:00 pm, however some stores may have different hours. Please see the hours listed online for accurate times.

The office hours are the hours of operation for the property when the facility manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours your rental unit can be accessed using your assigned electronic gate code.

You can access your unit at most locations during the gate hours posted online and at the store. Please note that payments made on delinquent accounts after storage facility business hours will not allow gate access or ensure overlock removal until the next business day.

Most of our facilities have an electronic gate system that can only be opened by a code that is assigned to each individual tenant.

Pushcarts and or dollies are available at many facilities that have inside units accessed by inside hallways. If you are renting an inside unit and need a pushcart, please let the facility manager know and they will be happy to assist you.

Many CubeSmart locations offer a free move-in truck, subject to availability. You’ll need to contact the manager at the location where you will be renting to see if it’s available.

Yes. All CubeSmart facilities offer a wide variety of moving and packing supplies at great prices. Try the CubeSmart Kit for an assortment of everything you need, or get your wardrobe and dish boxes, plus mattress covers and more. We’re here to help.

Yes, CubeSmart is happy to offer package acceptance at your local facility. Please speak with the local general manager for more details.

Some of our locations offer a loading area, some do not. We recommend you speak with the local manager on site to confirm availability.

If you use our contact-free online rental process, a lock will be included with your rental and the cost will be added to your final price.

If you go into the office to complete a rental, you may provide your own lock, or you can purchase a new, sealed lock at your local CubeSmart facility. All locks need to be shown to the facility general manager and approved prior to using it on your unit.

Possibly. Please direct this question to your local Store Manager.

Yes, you can pay your bill and manage your payment preferences in the CubeSmart Mobile App. You can make one-time payments, or you can enroll your account in AutoPay anytime. We accept major credit cards including American Express, Discover, Mastercard, and Visa.

Yes, we give you easy access to set your communication preferences and control your overall experience. You can reset your password for your CubeSmart Mobile App account, too. (If you’re already managing your account using the online CubeSmart Customer Center website, please note that your passwords for the Customer Center and the Mobile App may be different. We’re working to bring these together into one seamless experience for you.)

Your storage location’s office hours and storage unit access hours are easy to find in the CubeSmart Mobile App when you register and log in. Plus, there’s no need to worry about remembering your gate code. You can access your personal gate code any time within the app.

We’re here for you! Our customer service team is available to assist you at 833-940-2949.