Reserve a Unit
10 feet by 10 feet Storage UnitMedium 10'x10'*
10 feet by 10 feet Storage Unit10'x10'* Storage Unit
- Climate Controlled
- Elevator Access
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
3595 Old Anderson Farm Road Sw
Austell, GA 30106
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
This facility offers expanded availability for RV storage. Our friendly store manager can provide more details about any of this facility’s available services.
- Storage for RVs: Spend less and get more with parking for RVs.
- Boat Parking: If you have no place to park your boat, we can help.
- Online Payments Accepted: Log on to our website to pay your bill from the comfort of your own home.
- Month-to-Month Leases Available: You're sure to appreciate the convenience of our month-to-month leases.
- Outside Parking Available: Our outdoor parking is exceptionally convenient and accessible.
- Deliveries Accepted: Cut back on the amount of work you need to do by having items conveniently shipped to our facility.
- 24-Hour Video Recording: This property features video cameras.
- Resident Manager: On-site managers allow us to provide superior customer service.
- Bellhop Moving Service: Book a contact-free move into storage with national moving provider Bellhop.
- SML Moving Crew Available: A little moving help goes a long way, and that's what you'll get with SML.
- Military Discounts: Enjoy perks for serving our country with our money-saving military discounts for active duty military at move-in.
- Boxes and Other Packing Supplies Available: All of the supplies you need for storing your belongings are right here.
- Storage Protection Options Available: Breathe easier with our SureSmart Protection Plan.
Austell, GA 30106
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal with a no-commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours:
Daily: 6:00 AM–10:00 PM
Reviews of This Facility
daniel rainey
March 26, 2025
Clean location and friendly staff Evelyn and Brittany answered all my questions and concerns
Thomas Grown
March 26, 2025
Evelyn and Brittany were great!
Jamiya Killingsworth
March 26, 2025
I had a fantastic experience with Evelyn and Brittany while setting up my cube storage. From start to finish, they were incredibly helpful, polite, and professional. They took the time to answer all my questions, ensuring I understood my options and felt confident in my choice. Both Evelyn and Brittany demonstrated great patience and knowledge, making the entire process smooth and stress-free. Their friendly attitude and willingness to go the extra mile truly stood out. It’s rare to come across such dedicated and customer-focused individuals, and their excellent service made all the difference. If you’re looking for a seamless storage experience with exceptional customer service, I highly recommend working with Evelyn and Brittany. They genuinely care about their customers and make sure every need is met with professionalism and kindness!”
Evelyn Renee
March 26, 2025
Great location Brittany is always helpful and hands on!
Peggie Dorismond
January 30, 2025
I set up my unit online so I never needed someone from the office to help out. When I originally started my lease the gate was broken so I was able to through without using my code. A month later the gate was fix and lo and behold my access code doesn’t work. I tried it 3 times and it then locked me out of the system. Had to call customer service TWICE in a week to give me a temp code so I could get in. The customer service agents are the only ones that can help you. There is always a piece of paper printer saying they’re closed so I’m trying to figure out if there’s ever anyone inside. It’s actually sickening that you can’t get access to your stuff in the middle of the day in the middle of the work week. If you’re needed storage for less than a month then yeah Id recommend. If you need anything longer than 60 days save your money and book elsewhere.
ashdotmarie
December 18, 2024
RATS !!! Came to move my things out of storage and upon collecting my belongings I saw not only rat poop but damage to some of my things due to them. There was not any traps in the unit nor surrounding the unit, and yes this is an inside unit! Insurance that you get through them does not cover damage due to pests. This unit has failed me. Furthermore all the money that is being paid for a secure storage, and the gate is on the ground and this isn’t the 1st time. The guy working in the store blatantly stated that “we’ve had pest control come out a couple of times”. So now I’m being told that they won’t do anything to compensate for the loss that I took. This is unacceptable!!
Wayford Crayton
November 16, 2024
Trouble free storage facility, priced right. ????
David Scott Rowley
October 26, 2024
Easy to setup and make a reservation. Nice, clean facility that feels safe. Prices are very reasonable. Recommended to anybody who needs to store some sh...stuff.
Constanza Sanchez
October 15, 2024
Denise Wilson
October 9, 2024
Excellent customer service
Ronda Oliver
September 23, 2024
No carts to move your belong
KingTru
September 21, 2024
The manager was extremely helpful and kind from start to finish!!! I highly recommend this location! It was clean, affordable, and she worked with me in a respectful, professional, and kind manner! If you want accurate information about your file, always ask to speak to the manager, I believe her name is Brittany. The guy that works in the office doesn’t give out accurate information and it can lead to additional fees and confusion, but Brittany is awesome!!!! They are very hard to get a hold of via phone though, so you may want to book online or stop by during office hours in order to talk to someone.
Karie Kare Bear
July 29, 2024
Antrone Porter
June 28, 2024
The staff is super friendly and professional! I will always store here.
Qween
June 6, 2024
The old Anderson Farm location is very hard to get in touch with someone at the front office. It seems they never answer the phone, they very seldom call you back and there is always a note on the door every week of why they are not going to be open.when I questioned Brittany about it, she stated she does not make the schedule, but it doesn’t seem like there is schedule. It seems I need to hire more workers. They are super friendly when you can catch them in the office.
Tamera Andrews
June 5, 2024
Very nice people
Johnny Gomez
May 31, 2024
Clean. Friendly. Easy .
ANGELA WILLIAMSON
May 31, 2024
Accommodated a request for a certain space, and handled it on a holiday. Thank you to the location manager, Brittany.
Tim Harris
May 24, 2024
Brittany and Andrew are AMAZING!!!!! Brittany is a wiz at her job and I believe she could do anything, including running this entire organization. Andrew is a customer service guru so Ice to Eskimos with his smooth attitude. They are super dynamic team and as a businessman, I cannot see breaking them up for any other reason but growth thank you guys for your help you made my And that’s what matters
Monet Cotton
April 1, 2024
Rented a unit online 20 mins prior to closing. With this in mind, I sped up there not expecting anything more than to be told where the unit is & sign paperwork. Walked in and the manager on duty (she looks to be hispanic in her late twenties- typically has her curly hair in a ponytail) had an awful attitude. I didn't make a big deal considering I knew I booked it last minute but if the customer is being understanding and is willing to work with you, why be so nasty? Telling me I have to complete the rental process online rudely, just having a nasty tone and energy overall. When mentioning her poor energy, she said "I didn't say anything rude to you or anything." Body language, tone, etc is real in case she was unaware- especially as a manager! Despite me booking it last minute, I was aware and expected no more than to pay and sign paperwork. I wasn't rude or entitled, I was just asking questions in regards to taking care of everything online as she mentioned due to them closing. She even said "we don't take people after 5." How do you not take people after 5 if you close at 6? Maybe she was just having a bad day? I'm not sure but I do know her attitude and energy was uncalled for and if she's a manager, I can only imagine who's hired above her and below her. Bless her heart and this location.
Cheryl Hawkins
February 23, 2024
I'm satisfied with the service that CubeSmart has provided for me, especially in my time of urgency.
Rankine Advisors
January 31, 2024
Find another storage facility/company or location. This location although convenient to Walmart and goodwill, it is poorly ran, staff is unprofessional and never available most times. They never answer phone most times. Facility has roaches (mostly dead) that migrate into units. Facility is always cold or under temperature. Ceilings are falling down in some units where you can see foam. If you think im lying, check out 3rd floor near unit 3121. No trash or bathroom conveniently located. Dollie beds to move items are extremely limited. All the money they charge they are so cheap and mean with this. Only 2 is every available and in most cases are being occupied. Gate is always damaged and currently damaged. Safety and security is a concern. and pricing let me tell you, RUN if you can. They may appear to have competitive pricing at first but i was being charged almost $400 a month and it was increased 3 months ago by $70 and absolutely no reason for this with such a poorly ran and broken down facility. Will never recommend a single soul or person to rent here. Regional Manager or location manager should be fired for having a location ran so bad. #ripoff. I was here waay too long hoping for change and understanding.
bobby mccormack
January 20, 2024
Pamela Bowles
December 29, 2023
Chalonda McQueen
December 27, 2023
Convenient and clean. That’s all
lequan graham jr
December 2, 2023
Everything was professional clean environment easy access
Teresa Sharpton
November 21, 2023
I don't have a problem with the storage facility but staff employees are rude not helpful and act like they just don't care about what they are doing. I don't know if I would recommend the place or not. Just because of staff!
Millie Beharie
September 20, 2023
I just moved to America from Russia and came to this cube storage to get a unit and the employee Sabrina was super helpful and polite and made my first American encounter a lovely experience . She answered all my questions, took me to my space and even helped me unload some things . Great human great experience, yes
Roosevelt Weatherly
September 14, 2023
Leasel Lari
August 4, 2023
Sabrina was awesome! Helpful, positive and engaging personality. She made even a slightly irritating check in very pleasant...my cashapp card was lost right before and she worked it out anyway with a different method and some patience. She's a good one. Give that one a raise ot promotion or some regional recognition. She has a great customer service attitude and is a cool person just in general. I used to lead a sales team at a furniture retailer and I would be prepping her to move up if I were her supervisor. Thanks for a great experience! Will send my friends!
Cathy Nored
July 13, 2023
Very helpful snd friendly staff
revonda lovejoy
July 10, 2023
Omg this place here needs work the gate has been torn up for awhile now. Everytime I go it's never a cart to load your stuff. I mean it should b 3 or 4 on every floor. We shouldn't hv to go searching. Hw much money they collect the gate should b fixed and carts should b available.
Jacqueline glass
June 24, 2023
Sherika Thomas
June 13, 2023
The young lady that runs the front she was such a blessing, and a great help
Edrei Mpanduki
June 13, 2023
Sabrina was really helpful made the process easy
Franklin Bryant
June 4, 2023
Was very satisfied with customer service and help. Staff member was knowledgeable and friendly.will recommend this place to my friends.
ikie Gee
May 30, 2023
It was Close to my house.
E. Stewart
May 18, 2023
The staff were very polite and the facility met our needs. Would definitely recommend...
Jennifer Pichette
April 12, 2023
Abayomi Amosun
April 7, 2023
Stephnie Mathis
January 17, 2023
Brittany is an excellent team member. She helped me get my storage space set up with a seamless process. Great personality!!!!!!!
Albert Wells
January 8, 2023
All went as plan, but the price was higher than other places I checked.
booktiana dixon
January 7, 2023
Kept going up on the rent And nobody is asking for free rent but nobody’s asking the company to be greedy either
Ty Schmidt
January 4, 2023
Lisa H
December 31, 2022
The rat infestation in the cubes is unacceptable. I threw out a couch because of it. For the price, rats should be maintained.
Marcus Andrews
December 30, 2022
Leah Hammons
December 19, 2022
Courtney Robertson
December 3, 2022
Team McQueen
November 19, 2022
Convenient, clean and climate controlled. My storage unit is accessible from indoors. I really like that
Tina Barnes
November 3, 2022
Good storage. Accommodated our belongings well.
Jamaya Mitchell
November 2, 2022
Kay Richardson
November 1, 2022
The storage unit was a good size for the space I needed. The price was competitive and the location was convenient.
Jeff Sexton
October 17, 2022
Pleasant & helpful staff. Decent security. Ease of access to unit. Clean.
Marcello Nine
October 11, 2022
I experienced two price increases within a matter of 6 months. The cost of a 5x10 was twice that of many others even other cubesmart locations. Hard lesson learned
Mike “Big B Reviews” Blayy
October 5, 2022
Today I rented a space from Britney and she is the most pleasant person to deal with. She is very knowledgeable and kind. The rates are very good also.
C.C. Moreland
September 23, 2022
Joseph Terrell
August 20, 2022
Robert Taylor
August 16, 2022
Very convenient and safe for vehicle.
Nikisha Ash
July 26, 2022
Stephanie Harris
July 26, 2022
I had a unit in Austell, GA on Old Anderson Farm Rd, and I moved my small things out to put bigger items in. When I drove out of the gate on Saturday 7/9/22 they closed my account, I called on Monday and no answer. I was advised that they was closed, and was told that they’re unsure why that happen. I called to speak to corporate regarding my concern on Tuesday and was told they will be sending an email to district manager Debbie Kelly, but on Wednesday I received a call from someone in the local office saying that they will not pro rate my account. I told them that they closed my account, I was not finished with the unit plus my bill wasn’t due again until the 17th. I called customer service asking for corporate to assist me, and I later received a call from Debbie Kelly. I advised her that I’d been waiting on a call from corporate, and she said she is corporate. I then asked her who is over her and she hung up, so I called her back because I was unsure if we got disconnected. She then hung up again, so I called again and ask her is this what we doing? All I asked was who is over you and you hang up have a good day, so I then called customer service left message for corporate for contact me back due to issues with the staff/management.no one called. I will never used this storage again. they do not handle customer concerns.
Charles D
July 7, 2022
Bart Chapman
June 29, 2022
Tony
June 24, 2022
Fred Williams Jr.
June 21, 2022
brittany was fabulous. property is very clean
Denise Morant
June 9, 2022
My experience had been great up until I switched out to a smaller unit. I was forced to take a Rental Insurance that I didn't want or needed. The company ran my credit without my permission. I'm in the process of trying to buy a house but took a hard inquiry hit that dropped my score. I'm in the process of filing a complaint
Joe smith
May 24, 2022
chris jones
May 24, 2022
office manager was great and a pleasure to work with.
Omolara Ogunlade
April 29, 2022
michael staples
April 18, 2022
No problems
Travis Ess
March 30, 2022
I harbor items there and it's a clean and nice place!!
Shawn Sloan
March 27, 2022
Doretha Reid
March 10, 2022
Peggy Graham
February 24, 2022
The manager is the best. She knows the property very well and she's very helpful and very nice to everyone ??
J Jones
February 11, 2022
Fast and friendly service.
Meloney Hamby
January 20, 2022
Easy access nice people overall a great place
Thomas Lowe
January 10, 2022
BG Richard
January 10, 2022
Convenience, availability
Aries Mars
December 20, 2021
There is enough storage space in this place where you can put so many things. even a whole house might as well fit in here Easy to arrive there and get inside with your own personal code.
Mrs B Woods
November 7, 2021
Rell
October 11, 2021
Called about my account person in office was rude and hung up on me. Go somewhere else with better customer service you can't stay in buisness being rude to the customers we are your buisness remember that
Tommy Bell
October 6, 2021
The insurance company that represents CubeSmart is horrible. Because of that I wouldn't recommend this company to anyone. My personal property was damaged in a "climate controlled" environment. The in-store service levels were 4 on a scale of 10! My belongings were molded/mildew....and even though I paid the payments and insurance payments I've yet to get this resolved.
Janice Hunter
October 2, 2021
Big Chibuzo
October 1, 2021
The manager was very nice and cordial and very professional.
Breanna Wilson
September 18, 2021
The communication is amazing . I was always notified when my bill was due
David LaCroix
August 24, 2021
Easy rental process and property access. Comfortable climate controlled unit. Convenient online billing process.
John P
August 7, 2021
Great staff and great prices. Property is well maintained.
Ray Evans
August 2, 2021
We have a unit here and I like the space and the area. I haven't really had to deal with any of the people because my lady open the account. I only gave it four stars because our unity is on the bottom floor so when we went to put more stuff in the unit we realized water had gotten into some of out things. Nothing was damaged as far as we could see but now you can smell the odor of mildew. And I have a sensitive nose but all in all I'll still get another unit here.
Antonio Armour (TONY)
July 16, 2021
Heather Power
July 9, 2021
Clean and friendly service.
K Auger
June 12, 2021
Sonja HattonFarr
June 10, 2021
Tashawn Howell
May 26, 2021
Donna Howell
May 25, 2021
Very nice, convenient and safe location to storage your belongings. The facility hallways are always clean which was very much appreciated.
Heather Power
May 8, 2021
The staff was courteous and pleasant. But I had met a reservation ahead of time with my total and of course by the time I got there I had three extra peas on my bill when I had scheduled it online it said that was my final total hearing so I had spent $60 more just getting the unit. And then when I called the lady to get a lock on my way there she did not say that I should not get that lock there that I had to get it from there from the company. I really felt like I was robbed at gunpoint!
Carlotta Moreland
April 29, 2021
Sara Pearson
April 24, 2021
Very big! Nice and plenty of room
Cindy Ellis
April 4, 2021
The faculty itself was nice. But don’t make the mistake of paying your rent early like I did. Did not know I would find a place to live and be able to move in so quickly and had all my stuff out of the facility before the next bill was even due and I had already paid the rent early and was told they would not due a refund. So they made an extra 207 dollars because I’m sure they will rent the unit again before May 24 which I am paid through till then since they will not refund my money.
Gayle Johnson
April 3, 2021
Thank you to Zanita customer service! I will definitely be refer others. ??
itsLial Official
April 2, 2021
Zanita and Fynesse helped me make the right choice walking me through their different plans. Also very respectful
Kenneth Maddox
March 13, 2021
Aszia Pechak
February 16, 2021
mark nunn
February 14, 2021
I've been there for a long time and never had any problems. Facility is clean and I felt my belongings were safe there.
Beverly Hood
January 14, 2021
Clean, good storage if your in need, not quite sure about their pricing
Janet Cochran
January 12, 2021
Onika Mason
January 12, 2021
Billy Viverette
January 5, 2021
Convenient location Sale representative
Janice Lofgren
December 31, 2020
Easy 24 hour access to my storage unit.
Mishell Watson-Ray
December 27, 2020
Data Visionaries, Inc
December 17, 2020
Easy check in. Easy check out. Good climate control unit
Deaf Guy Chronicles
December 2, 2020
dennis vasquez
November 7, 2020
Dedicated customer service every time I’m there
tae grier
October 10, 2020
Shaleen Garba
October 8, 2020
The grounds were always kept clean and I greatly appreciated that.
Daphne Freeman
October 7, 2020
Secure and clean location. Professional staff.
Elisha C
October 3, 2020
Ease of rental and access to facilto
Ms. Campbell
September 26, 2020
Great service and great location
Anthony Merrilles
September 9, 2020
Friendly people and good prices!
Jack Reilly
August 26, 2020
Good manager and good rates
Angelica Lumpkins
August 16, 2020
Clayton Brown
August 13, 2020
Heidi Campbell
August 12, 2020
Cubesmart has an efficient system for signing an agreement and cancelling. The place is always clean and well lit
John Bostick
July 30, 2020
Finesse and her professionalism and spirit
LeDéadra Sullivan Long
July 2, 2020
I've been storing with cubesmart for about 8 yrs.
Hunny Aaron
June 29, 2020
Ghislain Kouame
June 26, 2020
Convenient, clean, air control facilites.
Le Anne Vaughn
May 31, 2020
Staff is great cube is wonderful worth the money easy access this overall great
Jason Fulford
May 13, 2020
Harry Uwe Rotsch
May 6, 2020
Facility at Old Anderson Farm Rd in Austell GA is old and needs repairs. Roof / ceilings are leaking etc. No good customer service. Got to expensive too.
Jenny S. W.
May 4, 2020
The storage units were sufficient and easy to use. Location was convenient. And most of all customer service was very professional and at the same time friendly. I appreciated the updates and reminders did I received online and in-person.
Yasmin Aloha
March 25, 2020
After returning back to Atlanta ,I went to pick up my car, from Storage. A young man who was working there, ( Israel ) Helped me with a dead Battery. He got my car ?? up and running. I can not express how this Stressed day turned out. He is a caring person, who is a model for an Award Winning ~~ Cube Smart. How many Thank You’s can I give you, And he was always smiling. And in good Spirits. Cheers
Les Ingraham
March 19, 2020
Arline Stevens
March 13, 2020
Fynesse and israel. Are outstanding and professional. They explain everything that I can. Feel comfortable.
Robert Mashburn
March 11, 2020
I just want to say how pleased I am with the service and professionalism that I encountered with Fy'Nesse and Israel
Mary Smith
March 10, 2020
Monica provides excellent service. Very friendly and professional. Gave me great ideas for packing and storing items I need to retrieve from my unit.
Annette Sinclair
March 3, 2020
Alyssa and Fy'nesse was very informative and even when I needed to adjust the reservation. Awesome customer service.
James Barton
February 11, 2020
Frank James
January 17, 2020
Averi Adams
January 16, 2020
Lamonico Luster
January 15, 2020
FyNesse very upfront and informative with any concerns with space solutions
Delaundra Wyatt
January 11, 2020
Christopher Ware
January 7, 2020
PineappleCafeCakery Promotions
January 2, 2020
Went looking for storage for some items from my backyard and I went to life storage extra space public storage and finally came to CubeSmart and I chose this location because they had a very great special further 10 x 10. I looked at both the climate control 10 by 10 that has carpeting and also look at the outside drive up 10 x 10 in the non climate control building. When I went they had a special not sure how long it's going to last but their pricing is a lot more reasonable than the other three. They were running a special for 35% off of unit or first month free you can choose but those specials change daily so check often. Hope this helps anyone.
Seon Brockett
December 3, 2019
Don't waste your time. They are never in the office, they won't fix the box at the gate, and your rates go up every year instead of lowering. They only give discounts to new customers not their loyal customers and management just Sucks period.
mikegbeatz
November 14, 2019
Good service
jimmy carter
September 21, 2019
Excellent service at this location. Fyneese was very helpful, she was detailed and very thorough with the information she provided. I was in and out, which I was very happy with. Thank you Fyneese for your excellent customer service.
Charles Taylor
September 4, 2019
FyNesse was amazing. She did a wonderful job. She provided me with all of the information I needed for my move from start to finish and I was quite satisfied with the service. She should be the face of cubesmart, she's a winner
Sandra Spruell
July 14, 2019
The manger was awesome and very accommodating! I really appreciate the time should took in making sure I had what I needed!
Veronica
July 13, 2019
Have always had an easy experience with this storage facility. They have indoor climate controlled and outdoor storage areas to pick from. Not been messy from what I've seen and the staff is helpful.
malcolm johnson
July 10, 2019
Reasonable prices, selective storage options, and welcoming staffs. Definitely shout out to Cameryn for explaining well on storage options, making me feel welcomed and making me feeling like my stuff is safe and secured. Thank you CubeSmart, and thank you Cameryn.??
Ernestine Chaison
July 2, 2019
Camery. Very knowledgeable and Very nice...
Elden Jones
July 2, 2019
Cameryn the store manager was extremely helpful and the property is well kept.
Eric Clayton
June 2, 2019
Chris Eagle
May 30, 2019
Good service. Website sucks
Gary Allen
May 30, 2019
Tavarus Butler
May 16, 2019
Leah was a fantastic help with me concerning my storage rental.
K Fallon
May 11, 2019
Good prices. Better than my old unit elsewhere AND climate controlled. Friendly staff checked me in. Only thing that would make it 5 stars is maybe water fountains by the various entrances and 24 hour gate access. EDIT: I'm editing this review on 1/28/20 because magically, my rent went up after about 3 months. I didn't sign up under some introductory rate offer. Just normal rent. It's now just as expensive as the old unit I moved from.
Rodnelle Harrison
April 30, 2019
Cameryn and Leah were great. We had wonderful conversations and had great customer service. Cameryn is my aquarius twin ..clean facility and great service!!!
Riva Kajangu
April 30, 2019
First time using CubeSmart. The staff was nice, the environment is clean and overall an average experience. The one thing I really struggle with was the fine print they do not tell you ahead of time and of course would tell you it was in your email somewhere. So you need insurance on your stuff or they will charge you their insurance. The thing is that I do have my own but they refuse it because "Off site" was not written in my coverage even after calling my insurance while at the counter, who verified that i was covered. (thats just not right) Second, you need a disc lock or they will charge you for one. Come on really! I do own one and did not have it present, they said you must have it before signing the contract. (another trick to over charge you on a lock)
Ashleyosity Fostering
April 29, 2019
Leah was amazing . From the time I rented she was so helpful .. she made sure all my needs were met .. thank you so much for your kind demeanor. I will definitely use you again for my storage needs . You were great
Mckeisha Washington
April 26, 2019
I love this place! Great staff, Cameryn and Leah very helpful and assistive. They also turned me onto the best cookies in town!
Clarence Williams
April 25, 2019
Leah was exceptional and I love her customer service skills..knowledgeable and kind..
Randall Bills
April 23, 2019
Leah was great she really helped make my move in a breeze
Vicki Hoard
April 6, 2019
Ellis Pershay
April 5, 2019
Priscilla Shaw
March 29, 2019
The staff was especially nice and accommodating. I worked with Cameryn. I shared with Cameryn that I had actually found a cheaper unit but because the customer service was so great I decided to come back here. There were two working when I visited. Very nice people. Oh yeah, the unit was very clean and the price competitive!
Gregory Roquemore
March 23, 2019
Thank you so much Leah. She was so patient and helpful...she showed me severely units and stayed after hours to help make sure all my needs were met...my reservations was canceled and and she still honored all the promotions on my original reservations..leah had great conversations and I enjoyed her excellent customer service
Adam deVries
March 23, 2019
Fynesse was very nice from the point I walked in and has great customer service. Answered all questions and showed me the unit. Very clean units and dock access is perfect. Very fast in and out within 20 mins ??
Chirstopher Houchin
March 15, 2019
Great storage unit. Fynesse and Lean were very helpful when assisting me regarding my unit.
Stephanie Moody
March 14, 2019
Leah and Cameryn were very helpful and sweet. Gave me all the information I need and answered all my questions. Service was quick too!
Omar Johnstone
March 14, 2019
FyNesse Cameryn and Leah are very attentive and hardworking, they were very knowledgeable during my storage process. The facility has always been clean and even though I’m moving out, I will always come back in the future and will refer this place to all of my family.
Robin Daniel
March 12, 2019
FyNesse & Cameryn we're very polite & went above and beyond to assist me. I've been a customer since 2014 & I've never experienced customer service as fantastic as theirs. Thank you ladies, I will forever recommend cubesmart especially because of yhem.
sherrie jones
January 30, 2019
Good care and clean storage
Carolina Tarheel
January 24, 2019
Well one thing I can say at cubesmart self storage there are 2 very professional ladies that work at this place by the name of FY'nesse and leah they where very helpful and respectful to me.and the place is very clean and organized so It's my advice to anyone who's looking to store anything please consider cubesmart self storage
Ronald Reeves
January 9, 2019
Fynesse and Valencia have impeccable customer service. I enjoy entering their office because these ladies are informative and professional. I am truly sad to learn that Valencia is leaving. She knows who I am before I ever enter the door.I highly recommend this location. 5 STARS HANDS DOWN
Michael Milton
December 11, 2018
Blk Fox
November 28, 2018
Just need to be upfront about pricing, specifically when checking things out online telling you one price then when you get there addons that where not mentioned? Wish all business just be up front. Stop bait and switch.....
Kira Warfield
November 24, 2018
We were assisted by Valencia and she was very helpful and friendly. She made our check in process very easy and was able to help us with any questions. We appreciate her professional and courteous service.
Justus Langat
November 24, 2018
Valencia was very helpful.. she has good customer services. friendly and
Willie houston
November 24, 2018
Valencia was great and provided all information needed. I Loved the property and she went above and beyond.
Anthony Howell
November 10, 2018
CUBESMART is the greatest. I had the best experience with Valencia. She accommodated me even though her shift was ending. She showed patience and Outstanding customer service. A+ FOR HER PEOPLE SKILLS!!!!
Albert Hill
November 7, 2018
I went to cube smart today to rent a unit and I was assisted by a young woman named Valencia. She was amazing! She showed me the unit and explained the whole process to me from A to Z. I would absolutely recommend cube smart to friends and family.
Kizzee Gee
November 7, 2018
Valencia Blackmon was a great help and showed great customer service.
Dusty Wallis
November 7, 2018
The manager Valencia was very nice, friendly, and helpful with my account set up and showing me around. Building and units all seem clean and well maintained.
Trina Bryant
November 5, 2018
Kelly
October 29, 2018
Valencia was awesome, informative and willingly answered all my questions. A+ customer service!
Sherine Summers
October 28, 2018
Andre Lee
October 21, 2018
Valencia was very informative. I got all the details I needed to rent. Moving my stuff now.
Tyson Anderson
October 21, 2018
I made a reservation at this location and Valencia was great. She was extremely informative and made sure she did more than enough. I left with a smile.
Curtis E Thomas
October 5, 2018
FyNesse and Valencia did an excellent job of assisting me with my parking spot rental. These Ladies gave great customer service and went above and beyond to find the perfect spot.
Corey Bright
October 5, 2018
FyNesse & Valencia very good job . I am a happy customer. Thanks
LeWayne Bosley
August 20, 2018
This place and operation is good to go and in a good location. Fy'Nesse was very helpful in making our move and having the appropriate storage space a breeze.
Kenneth Hibbert
August 18, 2018
Fy'nesse was awesome
IFEOMA IKE
August 16, 2018
Nice place
Alessandro Frontaurea
July 17, 2018
Incredible people Fynesse, Valencia, Jessica. Great staff!!!
serge ambroise
July 5, 2018
Darrell Mckibbins
June 28, 2018
Fynesse & Gordie were the best most helpful and most friendly ever this is the second time I've used this facility and I love them !
Joel Fourshey
June 28, 2018
FyNesse Is A Great Employee Great Customer Service Very Pleased
Natasha Eli
June 23, 2018
Great Customer Service!
Lynn Wheeler
June 16, 2018
Deborah Cantrell
May 26, 2018
Sandra Schaeffer-Cano
May 8, 2018
T Blair
May 7, 2018
Excellent employees
Norm Carter
April 21, 2018
Kristin Ivester
April 20, 2018
Jerry Washington
April 6, 2018
Convenience
Kendra Keemer
April 5, 2018
When my storage plans fell apart Fynesse at Cube Smart came to my rescue and offered me an incredible deal that I couldn't pass up!
Marcus Smith
March 26, 2018
Teresa Wright
March 20, 2018
DANIEL BAPTISTE
March 15, 2018
Jessica and Fynesse are AMAZING!!!! They made getting a storage unit extremely easy and quick. I encourage all who are in need of a storage unit to go to the Cube smart in Austell,Ga and ask for either one of these women.
kenna gor
March 3, 2018
Great place. Wonderful costumer service!!
Brandon Gordon
February 26, 2018
Fast and easy no problem at all with fynesse & Matthew !
Nina Estes Booker
February 23, 2018
Good customer service
Bradley Alexander
January 28, 2018
I would rate this establishment a "10 if I could. I showed up 9 minutes from closing on a Sunday. Miss Ashley could not have been better. Allow me to explain. It was pouring rain and miss Ashley was all smiles as she helped me unhitch my trailer (in the pouring RAIN) holding an umbrella over my head to help me as best she could. A true blue PROFESSIONAL. This young Lady stayed late, got wet , thanked "Me" for my business. Cannot express my gratitude for this LEVEL of service. Hey Ashley if you read this.... Thank You Again......
Inus Patton
January 12, 2018
I was a customer there for almost 10 years, they are so money hungry they went up on my unit $59.00 in one rate hike. In an effort to get more money without notice they changed my access and told me it would be an additional $15.00 per month. My contract from the beginning was 24 hrs because I use to park my truck there. They voided the contract by changing my access without notice so I left. I wouldn't use Cubesmart ever again!
Jennifer Perez
January 4, 2018
Very nice and clean the manager Ms.Toi King explained everything very detailed great customer service.
Rosa Caberos
December 29, 2017
Shelly Gamble
December 21, 2017
John Wolfert
December 15, 2017
Always a pleasure dealing with Toi and Beth. Very helpful
Grooving Grandma over 60 years old
November 27, 2017
Tiffany Anderson
November 14, 2017
Great location to my house and a clean facility. Toi at the front desk was super friendly and helpful when I was stressed from moving!
Marcus Jefferson
November 3, 2017
Eddie Garrett
November 2, 2017
Great customer service
Blake Kenya
October 31, 2017
I have been a customer for over 15 years at this location and I must say that The customer service is nothing short of fantastic. The new manager Toi is dynamite and have exceeded all my expectations. Blake Kenya
Arthur Jolly Jr.
October 12, 2017
Beth and Toi are amazing. They assisted me while I was rushing to deploy to Puerto Rico! Amazing staff, friendly and professional. I would highly recommend this location. Clean and secure. I'm buying lunch!
yvonne combs
September 16, 2017
Beth was very helpful making the process of moving easy. Thanks Beth.
Annica Hazley (Annie)
September 16, 2017
Sharon Balmforth
August 17, 2017
I took the word of a manager who promised to (1) have the door fixed on Unit 1030 so that it would stay up instead of having to be held open by hand, and (2) to put a string on the light in Unit 1030 so the light could be turned on and off. When my mom went over to pay for the unit, neither problem was fixed. The other manager promised to take care of the problems before my long-distance mover arrived with my goods - nearly three weeks after the transaction. Yesterday, the hauler arrived. Nothing had been fixed. But, worst of all, the manager who originally showed me the unit claimed she knew nothing about the problem. I reminded her she was with me when I saw the unit - she showed it to me - but she insisted she knew nothing; didn't remember, etc. Then, she claimed that CubeSmart won't fix one door; they wait until several doors need to be fixed. Preposterous! I trusted her; she lied to my face - three times - first, when she promised to fix the unit; second, when she claimed to know nothing about the problem; and third, when she denied her promise. And I imagine she also lied when she said CubeSmart won't fix a broken door until there are some number of broken doors to be fixed. I reported by experience to CubeSmart Customer Service. Hopefully, the two reps I spoke with yesterday and today did as they promised and passed on my complaint to the district manager. And hopefully, the district manager acts to ensure that storage units are functional and managers don't misrepresent them. I rented three units from a competitor - same day. All clean. All functional. No junk.
Mone'a
August 12, 2017
Elaine Morrison
August 1, 2017
vlad vlad
July 29, 2017
Toi was the best she needs a raise
Briana Dargan
July 29, 2017
Christian Pitt
July 28, 2017
Very quick, friendly and affordable. I spoke with the manager Toi King and she was very helpful and pleasant.
miranda stockwell
July 24, 2017
Process was quick and simple. Toi King was very sweet and professional
Mitch Ramsey
July 15, 2017
Fy'Nesse & Toi were very polite and respectful. I was able to receive my military discount. Nice to know Americans still appreciate my service to this country.
J S Smith
July 6, 2017
Been a customer for over 15 years! (in good standing) Recently their accounting system has been a bit out of sorts. Trying to make payments they tell us we have a credit then a few days later we are later and there is a new fee. When we try to handle the situation there seems to be a lack of understanding basic billing and how to reconcile accounts. Escalated to upper management with no additional knowledge of basic math. In trying to get a total to pay for the bill (we had to wait while they calculated, 2 more days) additional fees were added because we had to wait on them. Do not use this service! If they treat a 15 year customer this way how would they treat someone new they have no vested interest?
Isaiah Freeman
July 5, 2017
Fy'Nesse McIntosh was phenomenal from the point of my entry to leave the facility. She greeted me with a big smile and explain everything in detailed from the sizes to the storages units, to the entry point to access my storage, also the every detail of the contract. I would highly suggest at some point a promotion for the outstanding experience she implemented as an employee.
The Olivers
July 5, 2017
Great
Kamerin Hills Music
July 2, 2017
Belinda Williams
June 29, 2017
Fynesse, the store manager was incredible. There was a leak in our storage unit and I was very unhappy. It was not our fault, yet outside of insurance there was seemingly nothing to be done to help us out. Fynesse spent quite a bit of time talking and explaining things to me. She also worked to find a way to make us happy - and she did. She has great customer service skills and is committed to the success of Cubesmart. Thanks and Blessings!
Larry Richardson
June 22, 2017
Very pleasent person Toi King . The experience went very well.
Veronica Randolph
June 21, 2017
Ms. King was super helpful. Clean facility and easy to acquire a storage unit.
James Trawick
June 10, 2017
(Translated by Google) In this and toi.the.best i love em (Original) Nesse and toi.the.best i love em
JOHN HALL
June 5, 2017
Great with Toi King she's the best
T Hughes
June 2, 2017
Satisfied customer for 3 years! Courteous and professional staff.
Darius Hunter
June 1, 2017
This place is pretty convenient. The manager Toi King was really down to earth and easy to talk to and the process was done in minutes. Check it out
Nathan Holt
June 1, 2017
Beautiful experience Ms. Toi King was very helpful
Travis Hamlette
June 1, 2017
My experience was great.she walk me through every detail.
Regana Nichols
May 30, 2017
Toi and FyNesse were very helpful, knowledgeable, and professional, while answering all of my questions in a very courteous and friendly manner. I would recommend them to my dearest friends.
John Hebert Jr
May 25, 2017
I just finished renting at CubeSmart. The place was clean and neat. The space was as advertised. The manager, Fy'nesse,, although extremely busy gave phenomenal customer service. She was able to ascertain and accommodate my storage needs. I would recommend this location to anyone who needs storage.
Cobra Force
May 24, 2017
This rental experience was the best experience by far I've ever had with Fy'Nesse
Victoria Ruiz
May 19, 2017
dmontrel watson
May 16, 2017
Fynesse is a great person to deal with. Very knowledgeable and quick. It was a joy working with her
Marquis Ingram
May 4, 2017
Thanks to Miss McIntosh. Great Customer service!!!
Wellness Institute
April 21, 2017
Barbara
March 26, 2017
Toi was very nice and professional. She made sure we had everything my husband and I needed. Also answered all of our questions. Even had a couple of laughs over a common hobby!
Audrey Allen
March 18, 2017
Very simple and the ladies in the front office were very helpful. Twice, I had to postpone my initial start date with a "no problem, you have it reserved, if you can't make it tomorrow just let us know". Thank you Toi and FyNesse.
traci monfort
February 15, 2017
Great customer service by Fy'Neese McIntosh.
K Marie
February 15, 2017
Wonderful people! Great location and price!!! Love them!!! Fy'Neese was very professional and friendly
Deven Walker
February 14, 2017
Fy'Nesse was great with customer service!
Jennifer Bramlett
February 12, 2017
Extremely friendly and welcoming. Toi wonderful customer service skills. I'll do business with Cube Smart any day! Very satisfied!
Chef SharonK
February 11, 2017
Great customer service and location. Ms. Toi King was AWESOME.
Jessica Davenport
February 11, 2017
Toi King is very sweet & helpful she knows me by name and I'm always greeted when I walk in the door. Very clean storage facility & very polite staff I highly recommend Cubesmart!
Carla Miller
February 10, 2017
The customer service is Awesome!!! The managers, Toi & Fynesse are very knowledgeable, customer oriented and attentive. I have been a customer since April 2015 and cannot say I have ever had a negative experience with customer service.
Aisha Whitlow
February 10, 2017
The Customer service here is awesome!! Very friendly and hard working staff!!
Simone Chang
February 6, 2017
Fy' Nesse. McIntosh was extremely helpful and sweet. I am going to refer CubeSmart because of the warm and friendly assistance I received from Fy'Nesse
Lloyd Fuller
February 4, 2017
I like this location because of the professional services I received from FyNesse McIntosh.
Audra Entzi
December 9, 2016
Toi assisted me during the process of moving my goods from another state to here. She was extremely helpful on all fronts! From honoring the promotion I was initially given on the phone to making sure I got things in my unit and in my apartment okay. She rocked! The Storage Facility itself is good. Gate Access, cameras up and running, good hours to access your unit. Only a few places to park by the climate controlled building but it's not too much of an issue.
Jason Alston
November 30, 2016
This was by far, the best experience I have had with using a storage facility. The location is very well kept, and I really appreciate all the assistance I got from FyNesse. Kudos to you.
Sdnls sdnls
October 24, 2016
The best customer service experience I've encountered in a looooong time!!! The facility is very inviting, Troy and Toi give their customers great one on one attention, they walk the grounds, smile and actually have interaction and conversations with you....showing great attentiveness and respect for their customers! Troy and Toi both go BEYOND the call of duty of customer care, a dynamic duo!! The facility is ALWAYS extremely clean and the staff is always helpful! This company is really giving you as a customer your money's worth. Thanks again, Toi and Troy my experience has been nothing less than exceptional! I would NOT recommend you going anywhere else for your storing needs, cubesmart is a one stop shop when it comes to storing! Awesome experience.
Virginia Reynolds
October 21, 2016
Talk about GREAT CUSTOMER SERVICE. I walked in one day needing a storage unit for my family member and the next day was informed by said family member the unit was no longer needed. The manager and assistant manager went above and beyond their position to get me a refund. I doubt if any other company would consider my situation and try to help me. If I ever need a storage unit in the future I will definitely utilize this location.
Quana Brown
October 5, 2016
Angelica Lumpkins
September 1, 2016
Been storing here for over 2 years. No problems!
Jon Willams
August 28, 2016
Great customer service. Unit was very clean.
Princess Peoples
August 27, 2016
Randy Williams
July 26, 2016
Troy was outstanding in helping me get by units reserved. I would highly recommend this location.
Sheila Butler
July 19, 2016
I love this place! We have used cubesmart 3 different times in the past 18 months and the staff is always awesome. The store manager Toi was especially awesome. When there was an issue, she handled it in less than 2 minutes, and she remembered me over the phone. This means a lot to me as the staff sees probably a good dose of folks in a given day. So hats off to you Toi!
Jessie Roper
July 11, 2016
When I arrived at cube smart I was greeted by Troy who held the door open for me. The customer service was exceptional. When I was about to leave I realized that they were about to close when I arrived but they served me anyway. Glad to be a new customer of cube smart!
Jessica Renee
June 27, 2016
I come back to cubesmart every time I need a storage. They have great prices and the customer service is always on point.
foyiii
June 16, 2016
Was very pleasant and Troy was very professional. He will get my continued business.
Kari Schrock
June 15, 2016
Troy is our hero! His professionalism and patience made a world of difference for us. Because of the personal assistance he provided, the International Academy of Smyrna will remain with CubeSmart in Austell! Thank you for making our search for storage so easy.
Dree Cannon
June 15, 2016
Pleasant experience, very nice and knowledgeable. Great customer service!??
Shirley Usher
June 9, 2016
I give this location five stars without hesitation. If I could give them ten stars I would because they desire it. I moved here from out of state and was lucky to find this storage unit location. They were so accommodating. With all the stress of moving from out of state everything that could go wrong went wrong. The Manager and staff were so accommodating. This local office was closed at the time I arrived at the storage unit. When I say I was late getting there we were about four hours past the office being closed. I got stuck in traffic due to an accident on the highway on a Sunday night but they made it so easy for us to drop off our items. Most businesses would have said sorry the office is closed, you have to drop everything off tomorrow. They opened the office for me and allowed me to drop my items off in storage because I had to get back on the highway to close on my house which was out of state the next day. Troy was/is just GREAT!!! I had so much stuff I had to get and additional unit and he worked it all out.
Grace Johnson
May 27, 2016
Very pleasant, very helpful they took the time to explain everything made sure i understood what i needed i rate this 100% the storage was very clean and they had just what i needed. Thank u
Dale J Munk
April 21, 2016
Troy is extremely professional and went out of his way to accommodate me. Troy is a specialist in making lemonade out of lemons.
Jasmine C
April 18, 2016
Thanks to Troy and his outstanding customer service, I was able to reserve my unit online at a discounted rate, use the moving truck (for a $10 fee), and get my items moved in...all in one day! Troy was extremely helpful and accommodating and went above and beyond to ease the stress of the daunting task we all hate most: moving!
Keenan Pratt
April 2, 2016
This was not an good experience at all. They will nickel and dime you and waste your time. Please ensure that you get all the info before you rent. I reserve my unit online and on that deadline of needing the unit I had to go with it. I would have went with another storage company if I had time. First they don't tell you until you there that is an admin fee for the storage of $22 dollars and $10 dollars then they tell you that you have to purchase there insurance for an additional $12 dollars. I had there truck for 4 hours and they held me up for 30 min on the first visit because they left there lock on my unit. They additional 30 min because the lights was not working in my unit. But they wanted to charge me additional $20 for going over on the 4 hours on the truck. But was instructed to Take my time that no one else need the truck. But again I was held up with there process. They the manager she lacks any knowledge of her units and had to call several times in her cell phone because she had no sheet on the cost or avaliable units. She claim that the truck was full but how do you burn 1/4 tank going 41 miles and I even put $10 back in the tank so they hit me with an $25 re fuel charge and she claim the tank was full. Even the general manager agreed but of course she didn't wanted look bad in front of her boss and look incompetent in doing her job which she already prove that several times. Anyway be careful who you do business with and get all the hidden fees before you rent there. You can rent an truck and cheaper climate control unit without all the nickel and dime fees. Buyer beware !!
Vernon Lukovich
March 31, 2016
Great to have a storage h that work to make things great for you, well continue to use this location
Ape Green
March 21, 2016
Love this storage place. I've used them before and never had any problems. I'm moving soon and needed a unit. Good thing they're open on weekends because that was a life saver. I successfully moved my stuff. Troy is amazing... He got my unit and truck rental set up without a problem and in a timely manner. Real cool guy. Real nice place. I would recommend them to any and everyone!
Huel Johnson
March 7, 2016
Troy wheelhouse was a awesome help! I also havent had any problems at the storage place yet.
Destiny Winfield
March 7, 2016
Quick and easy! Great customer service!
Vanetta Pride
February 22, 2016
Lamar Hill
January 21, 2016
Amir James
December 21, 2015
Incredible customer service
rasheeda Williams
December 4, 2015
Ray customer service was excellent.
David Williams
December 4, 2015
Good people and a good place to have a storage
Donna Davis
November 13, 2015
Very clean & organized place. I had to change my reservation and it was no problem at all. I was treated good...The manager knows alot about storage and was able to give me good advice on how to properly pack my things. Im glad I chose this location!
Mook Mckibbins
November 13, 2015
I love the service offered in this location they work with you if you work them...always friendly
Indya Scott
April 13, 2015
Mikki Xo
November 18, 2014
The only good thing about this place is customer service. I moved my furniture to the storage unit, with no damage. My property grew mold and not only does the company refuse to pay for damages they continued to bill me while getting the situation straighten out. They wont even admit they did anything wrong. there is no way anything randomly grows mold unless the temperature was NOT controlled. I am not the only one affected other units have mold damage so that says it not just me. Save your money and your property and DO NOT STORE HERE. they are overpriced and only care about getting their rent, the insurance will not cover mold either so stay away and find another facility that will at least own up.
Lanette Vickers
November 22, 2013
We have a double unit we use for our buiness so we are there on a daily basis. The service is great and everyone there is helpful and friendly. We have been with them for over 18 months and I have no complaints, heck the put up with us! They all willing will go out of their way to help no matter what it is. Also during these 18 months I have NEVER seen them have a bad day or bad attitude. 6/30/17...2 years later and management has changed a few times and so has the service and not for the good. New folks got attitude and the rent has gone up almost 50%! They don't keep the restroom clean which I have posted the pictures. We will be moving one of these days. We could rent a small store front for what they are charging now. That too bad as we like the place and location but clearly time to move on.
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