Reserve a Unit
5 feet by 5 feet Storage UnitSmall 5'x5'*
5 feet by 5 feet Storage Unit5'x5'* Storage Unit
- Climate Controlled
- 1st Floor Access
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
3750 Donnell Dr
District Heights, MD 20747
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–9:00 PM
Services at This Facility
This facility offers expanded availability for RV storage. Our friendly store manager can provide more details about any of this facility’s available services.
- RV Storage: Keep your RV off the street with an affordable parking space at our facility.
- Pay Online: Our facility accepts online payments to save you time.
- Monthly Leases: You're sure to appreciate the convenience of our month-to-month leases.
- Workstations Available: Get down to business in our lobby by setting up at a workstation.
- Handcarts/Dollies Available: You'll find everything you need to get your belongings from your vehicle into your unit.
- Resident Manager: There's a manager on site for added peace of mind.
- Remote Access from App Open facility gates, doors, & elevators from the CubeSmart mobile app.
- Around-the-Clock Video Recording: Video cameras are placed throughout the facility.
- Free Move-In Truck: Enjoy a simple, affordable storage experience by moving your things in a free truck.
- Tape, Boxes and Other Packing Supplies Available: Store your items as securely as possible with premium packing supplies.
- Move into Storage, Contact-Free: Have the movers at Bellhop provide a friendly, low-stress move into your storage space.
- Moving Labor Assistance Available: Pack up your things and have SML's moving and labor team move them for you.
- Storage Protection Plans Available: Breathe easier with our SureSmart Protection Plan.
- Military Discounts Offered: In recognition of your service, we are happy to provide a 5% military discount to active duty military at move-in.
District Heights, MD 20747
Free Move-in TruckOffice Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–9:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal with a no-commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours:
Daily: 6:00 AM–9:00 PM
Reviews of This Facility
Absolute
July 15, 2024
lady manager in the office has the most nastiest attitude towards my driver. Very racist lady. Ignored my calls and kicked my driver off the property after I just paid for my 2nd unit $240 & refused to refund me, and gave me a a number for a district manger that does not answer the phone...... HORRIBLE CUSTOMER SERVICE.
lovin me
July 11, 2024
My Experience Was Just Great.Mrs.Marry Was Very Knowledgeable On Everything I Asked.She Broke Everything Down To Me.It Was Just A Great Experience..
Revelia Miller
July 4, 2024
I was very with pleased with the professional customer service .Ms. Mary, showed and provided me every thing I needed. Her professionalism was on POINT. We need more people like her.??
Big Red
July 3, 2024
The GM was very nice and polite. I described what I was looking for and she knew exactly what I needed. Facilities was was clean.
Shirlee Dee
July 2, 2024
Trina Webb
July 2, 2024
Staff was very helpful and very respectable the area is nice and clean and the pricing is amazing I would not have chose another place over this one
Celia Warner
July 2, 2024
That is wonderful and Help full very clean environment
MIRANDA COMEGER
June 28, 2024
Nasty management
Anthony Mims
June 28, 2024
Close to home. Free truck rental. Best price.
Edward Hogan
June 25, 2024
Oliver Coleman
June 24, 2024
Carolyn Johnson
June 23, 2024
From the day I checked it out, I experienced a clean, secure facility. I rented 2 units. The smaller unit was a little difficult opening initially but I eventually got it to open. The end of my bad experience. Everything has been perfectly wonderful!
Jackie Bostick
June 20, 2024
Absolutely the BEST storage facility I've used in the DMV. My property was stored at the Donnell Drive location in District Heights, MD. ALWAYS clean, secured, appropriate lighting and temperature. Every interaction with staff was always helpful and pleasant. When I moved out of my storage, something was stuck to the floor and I couldn't remove it. The manager was so sweet, she was like no charge for the removal of the substance stuck to the floor and "enjoy your summer". I can guarantee you if you select this storage facility you will have a favorable experience. Cube Smart Donnell Drive, District Heights...simply the BEST deserve ten stars for sure!!
Detrick Jones
June 20, 2024
A wonderful , easy accessible cool spot!!! Mary assisted me with everything accordingly with a smile and very helpful input of the storage facility. I will highly recommend this storage facility to family, friends and coworkers!!! Sparkling clean floor up to the ceiling!!!
andrea moore
June 18, 2024
Convenient, great pricing (Donnell Dr)
Chunard Douglas
June 13, 2024
Emani Hagins
June 7, 2024
I enjoyed my storage unit at cube smart! Very helpful & nice staff.
Tene Lewis
May 28, 2024
This location was good. The only thing that could be improved is to have additional carts for customers to use.
Destini Cunningham
May 26, 2024
Process was easy, fast, and convenient. Staff was nice and informative
Mrspink1986
May 25, 2024
Customer service was on point from anthony mills. Would most def recommend.
Tyrece Stewart
May 23, 2024
I think the best part about this particular location is the service. Even better the people administering it. I’ve been here a while but every time I walk in feels like the first encounter. Ms. Mary and Mr. Anthony have always gone above and beyond. I wish I had more to say but thanks see yall next month.
Eduardo Quiles
May 23, 2024
Aaron Bennett
May 18, 2024
Ms. Mary is the GREATEST. She was so hands on making sure that everything was perfect with my move-in. She offered a plethora of information, gave me a tour of the whole building and even showed me the easiest way to get to my cube by pointing out the closest elevator to my cube. Once she noticed that the elevator was out of service, she tried to fix it herself. it did not work that day, but the next day, she had it fixed and I felt like she did that just for me. She noticed that I was the only one moving my stuff in and even gave me an extra 30 minutes to finish as it was nearing closing time. Because of her, I would DEFINITELY recommend Cube Smart Self Storage to my friends. I am a former Auto Sales Consultant and my biggest gift was customer service. She was so hands on and her customer service is WONDERFUL. I DEFINITELY give her and this location 5 STARS!!!
Robert Manago
April 30, 2024
Reserved a cube today. It was a very pleasant experience. Anthony our service representative walk us through our reservation with professionalism. Within 20 minutes we were well informed and satisfied. We also want to give recognition to Mary Store Manager for her assistance and for Managing a clean and secure establishment.
Benita Gore
April 27, 2024
Sending a special shout out to Ms. Mary. Working by herself, she was very helpful, calm, and pleasant. 100% excellent service!
Arve Milner jr
April 25, 2024
Darnell Drake
April 15, 2024
Customer service and good monthly price
brichelbob cimpere
April 10, 2024
Osayande Belk
April 3, 2024
I was greeted walking in the door by Ms. Mary ,she was wonderful and pleasant. I couldn't ask for anyone else she is the one I wouldn't see it no other way. She was kind and always smiling. She is a 5 star chic....lol
Nadine Mason
April 2, 2024
david pope
March 29, 2024
Mary was very good to me David pope
Ruth Davis
March 27, 2024
Very easy to obtain. Very convenient to my home.
J B
March 1, 2024
Jason Boykin
February 21, 2024
Needing a Storage Unit in an emergency is one thing but to be able to get one, a ground floor one at that is quite another! I do not recall the lady's name who runs the Donnell Drive Location but she was excellent from the opening of my account and closing me out! Honorable mention goes to the lady who runs the Brooks Drive Location because she referred me to the Donnell Drive Location! If you are in need of a storage unit in the Forestville/District Heights, MD communities, look no further than CubeSmart!
lauren cockrell
February 20, 2024
sara stepherson
February 11, 2024
Open for any emergency
Terrel
February 11, 2024
I never had any issues with staff and i never felt that my belongings weren't safe.
Marcus Robinson
February 1, 2024
Dorrie Hopkins
January 9, 2024
Mary was very nice and made the rental process seamless for me. I had to leave another facility because they did not disclose all the information and went up on my unit after two months. The facility is very well kept up as well.
Maureen Akunwafor
January 6, 2024
Ms. Mary and her team are very helpful. The team wants to ensure your account set up and move in process is seamless and affordable.
Natasha Mewborn
January 4, 2024
The GM of the location was very helpful understanding and sympathetic to me the day I was there. She explained everything to me and she made a rough situation better
Jackie “NatiWashDC” Williams
December 20, 2023
Anthony was very helpful and well informed about the storage options. Great customer service experience!
Jasmine she,her
December 20, 2023
Big shoutout to Mary today for their prompt and above and beyond assistance today. Truly great customer service with the move in. Very informative and answered all my questions. I can tell she really cares about the customers and their experience with CubeSmart!
CL Brevard
December 7, 2023
Mary, was wonderful her customer service skills are great, and knowledgeable. She explained everything to me and was patient.
Michael Thompson
November 18, 2023
All she was so nice to me.made me feel like family
Falilat Badmus
November 16, 2023
The workers are responsible, and always helps with you questions and answers all your needs. Spaceous, cleanest are all the time.
Kodi Gordon
November 3, 2023
Customer Service and Access to Unit
Nicole Grant
October 25, 2023
Clean. Helpful staff.
Chelly Moore
October 24, 2023
Melvin McCullough
October 11, 2023
Linda Gordon
September 29, 2023
The customer service is terrible. No call backs after leaving numerous voice mails. The cost went up even though the storage size reminded the same. The idea of manless offices without some kind of human assistance either via call back or chat is ridiculous. The on site ‘free’ truck is not free and trying to book it with an unmanned office proved to be a chore. We ended up getting a moving truck and removing our items from The storage. The gates and systems always seemed to have issues. I was starting to think that the place lacked security and safety. There are other storage places with better pricing for the same size units.
K. Stylishis
September 21, 2023
Front desk was very helpful and great attitude.
Donald Dawkins
September 20, 2023
Location and Quick access
Joy D Murphy
September 17, 2023
Mary was very professional, knowledgeable, helpful and provided me with excellent customer service. Keep up the great work!
Rita Johnson
September 12, 2023
I gave a 7 / 4 stars based on GM there now she needs to go to customer service training, she does not have great people skills. Anthony on the other hand is awesome and goes above and beyond. I’m not sure why he is not the GM there when he has been there and displayed same great service on any encounter. I would advise pulling this GM to do more training it is definitely needed. I’m in the Medical field and work with people daily and know how people should be treated and this woman does not have that skillset.
Lynthia Romney
September 4, 2023
Anthony the SM was wonderful and make our move from a larger to a smaller unit seamless and enjoyable. We highly recommend CubeSmart !
Brinkley
August 31, 2023
Alicia Ford
August 31, 2023
Tania was awesome! She was polite and efficient. Very kind and attentive to everyone that walked in. She was multitasking as she was closing my contract. She remain calm as she was being answering questions from me and two other customers. Great customer service!!!
Carolyn Purnell
August 30, 2023
Anthony's and Tania they are the bomb good customer service very friendly very polite and excellent customer service I give them a five
Patricia Carroll
August 29, 2023
I had mice in my boxes with my clothes and shoes where . I ended up throwing the entire thing in the trash bin
Mocha the Wolf
August 27, 2023
Great staff & Very helpful !
Ann Dixon
August 25, 2023
Jose Navarro
August 20, 2023
Big props to Anthony for assisting our move from Florida to Maryland . With his help, we met our storage needs which was smooth sailing. He was very professional, courteous and knowledgeable at his job. Thank you very much Anthony!
Rodney Michael
August 2, 2023
I disagree with the annual price increase. The cost of my unit rose from $45 to $100 in 4 years. Completely unsatisfactory!
Angelo Fox
July 31, 2023
Great service!!!! Anthony Mills is AMAZING, facility is top tier, pricing is affordable.
Juanita Wright
July 29, 2023
I'm not good with names but the young man that helped me in the Donnell Drive location was great very professional and personalble very knowledgeable and helpful excellent customer service
Denise Nelson
July 22, 2023
Had to call 911 to get out. Exit gate is broken so you can only get out thru entrance. There was a guy here with his child as well and we couldn't get out. Fire dept. Had to come, this is the one on Donnell Drive in w³³²²³²²²2 w²22³ewe 4Capital Heights Md
Tenisha James
June 16, 2023
This place is terrible! Do not come here! Fraud!
DIANE MANNS
May 31, 2023
Lovely customer service.
Denita Fuller
May 27, 2023
Easy access, clean and great office staff and they always provided me with great customer service
Angela Lane
May 24, 2023
Awesome customer service with Kai!
Tammie Purvis
May 6, 2023
I like this storage cause they always clean. Customers' services are very polite the prices are great
DeVonne Mosby
May 6, 2023
The facility is very nice and well kept. Ky, the office manager provided great service.
Melvin Moore Sr
April 29, 2023
Donnell drive WOW, the administrator there was even nicer than the one at Brooks drive and she was great as well.Donell drive I use that because I forgot the young lady’s name she was so knowledgeable about the place , the space, put a smile on my face. If we could get this kind of servicing in the world. This is no commercial or friendship with this or for this person. I’d hire in a New York minute GREAT
Rosalind Lewis
April 26, 2023
The storage unit was $146 excluding insurance. My unit 8 by 10 and my fee was &167. So over price..I will not recommend to family or friends
D. Black
April 22, 2023
Great customer service. Ky was awesome, friendly and professional. Storage unit was the size advertised. Lots of carts to speed process. A number of pest and rodent traps around which was slightly unsettling. But that aside, all else was great.
Deborah Nelson-gutrich
April 19, 2023
Kai at the District Heights office was very nice and helpful.
Jamise Butler
April 16, 2023
Great representatives, and facility clean.
Media World
April 11, 2023
Ky is the best customer service is A1
John Hamilton
April 11, 2023
Cornelius Thompson (Mr. Thompson)
April 7, 2023
Piankhy Oladele
April 5, 2023
Anthoni LA Edwards
April 3, 2023
It's a good place to store all of your items of any value, that you do not want to be subjected to any of the elements
Bri “Opulent Oddity” Ali
March 29, 2023
KY IS AWESOME!! She was amazingly helpful each time I called with questions and very pleasant to speak with. It was great to finally meet her once I moved in. Working with Ky was the easiest part of my move in ??
Denise faulkner
March 19, 2023
My experience there was excellent everything was explained to me as I took a look at the units I learned the difference between climate control units and the ones that aren't they young Lady who help me was very pleasant and answer all my concerns without me having to ask more she is the reason I decided to use CubeSmart
Omara Smith-Newton
March 18, 2023
Amazing customer service! Ky is awesome!
Justin Rydstrom
March 18, 2023
Great self storage facility. Convenient, clean, and climate controlled. Friendly and professional staff on-site.
Clevetta Ballard
March 18, 2023
Ky was awesome. Super helpful and gave great suggestions on the right storage unit for my needs
Renea Coleman
March 12, 2023
Awesome ??
Angienette Plummer
February 3, 2023
For starters my overall experience has been amazing! The staff (KY and Anthony) I've interacted with thus far have been so pleasant, accommodating, as well as going above and beyond to assist. My most recent experience with Ky has been nothing short of AMAZING as well as stress relieving. Thank you KY and Anthony for making our transition from healthy and established to homeless and sick a little more manageable. My sister and I are so grateful and appreciative.
John Robinson
February 1, 2023
The manager and the staff always greeted you with kindness and consideration
Diamond Falls
February 1, 2023
The best customer service I’ve ever experienced!
Moreland Allen Sr
January 14, 2023
I love that you open any doors you need access to from smart phone with CubeSmart App on phone. Very professional service also online process to rent is simple. Also KY was awesome and very professional helping my referral move in on reservation from online who needed more space than ordered.
Angela Brodnax
January 12, 2023
The customer service is outstanding and the facility is very clean. The only complaint I have is the increase amount is excessive.
Jamila Bailey
January 6, 2023
Ky have excellent customer service. When I first walked in she welcomed me and let me know everything. I can tell she takes her job serious. I will always rent from her location. Keep up the good work KY
Antonio Paparazzi
January 3, 2023
Friendly staff, clean environment!
cinthia “cindy” torres
December 6, 2022
Jose Majano
November 30, 2022
Randy Moreira
November 29, 2022
Wonderful environment and very knowledgeable, helpful and resourceful. Great experience!
Jae Mac
November 25, 2022
Inside units have mice. Mouse dropping in my things and the only thing staff does is put traps in the units, so they say....storage prices continue to go up. I've been a customer for years and get no perks.
Ebonee Brown
November 10, 2022
Ky had amazing customer service and she explained everything well!!!
Donna Wester
November 9, 2022
Your service center staff was always professional and friendly. The storage space was clean and easy to access. Great experience.
RO- Martin Rosier
October 25, 2022
The staff was great and friendly!!!
kimdra mcneil
October 16, 2022
no issues with the storage
William Rashad Davis
October 5, 2022
Very helpful and always making shure the Customer is Satisfied with their storage
Sabrathia Draine
September 18, 2022
Ky was professional and very helpful. These qualities are harder to find these days so when I do I really appreciate it. Thank you Ky
Eric Teachey
September 7, 2022
Teressa Tedder
September 4, 2022
Excellent customer service
ROBERT BURTON
August 31, 2022
Experience here was extremely professional And thanks, to Ky for her hospitality.
Zenneia McLendon
August 26, 2022
Went in today to get some info on storage options, Ky went above and beyond to help me figure out the best option for me. She was very helpful even with some of my ridiculous questions! I definitely recommend anybody go check them out and ask for Ky!
Coco Ferg
August 26, 2022
Professional, kind and personable. Ky is an angel. Her energy and knowledge of the property is why im confident in where im storing my things
Jeanetta Bright
August 26, 2022
The service I received at this storage facility was very professional and superb. The way Ky handle my concerns were over and beyond compared to the other facilities I visited in the area before making the decision to store my most valuable belongings. She was very nice and her patience with me was so assuring. Thanks again for everything.
tweet bain
August 26, 2022
I want to say Kyiefa is amazing! She is really personable and answered all my questions. If you're on the area and in need, please ask for Kyiefa.
Mel Melow
August 23, 2022
Jasmine Bells
August 20, 2022
Ky was extremely helpful from start to finish with getting me my storage unit. Any questions she answered with ease! A pure joy. I can’t thank her enough!
Toni Lewis
August 8, 2022
The customer service representative was very helpful. I believe her name was Haley from start to finish she was very helpful and eased my concerns. I will definitely recommend Cubesmart to my friends and family.
Joe Thomasson
August 6, 2022
The site receptionist (Olaga) was very nice and helpful real professional
Robert Blanks
August 3, 2022
Portia Mason
July 30, 2022
Keep It Real Mama
July 9, 2022
Hello Miss Jones at your office on Donnell Drive she is very very professional very very knowledgeable and she definitely know what she's doing I recommend a raise she deserves it thank you all for your services cuz you have the best at the front desk because you have the best at the front desk
Adolph Iloh
June 11, 2022
The mgr was awesome and very professional. She was pleasant and knowledgeable. Maybe she should train some of the others about business sense.
Linda Hernandez
May 25, 2022
Valencia McIntyre-Dubose
May 24, 2022
Had great experience with Ky. Very respectful, helpful and informative. It was a pleasure to do busy here at the Marlboro pike location.
Gene Meader
May 20, 2022
If you do storage auctions at this location be vigilant of your clean out time. The management is all to eager to keep your deposit even if you are cleaning out a large unit of junk and you are doing them a favor. Way too focused on keeping the "cleaning deposit" they should just call it a velocity penalty. Doesn't matter your circumstances. I'd steer clear.
Sharmaine Prince
May 10, 2022
drew williams
May 1, 2022
My experience overall was great. The young lady Ky was extremely positive, her customer service was A1 and she was very personable. I was having a horrible day up until our encounter and she gave me a chance to smile it off. Hopefully the company knows how great of an asset she is with lack of customer service that is prevalent in society today. Great job Ky!!!! *****
Chase Media
April 29, 2022
Uncharted Tarotory
April 13, 2022
Brenda West
March 31, 2022
I visit Cube Smart storage today in District Heights, MD, Ky was extremely courteous and peasant. She covered all details and promotions with my son and I. The office and bathroom were very clean and organized. I will recommend your place of business to family and friends
Rohl
March 24, 2022
Courteous staff, well maintained facility, convenient access hours
Jason Chives
March 22, 2022
Hello my name is Jason and I do moving and hauling. I Came here on behalf of an customer to move her stuff and the Lady Name "KY" Gave me excellent customer service.. The reason was because I had lost thr customer keys to the unit and I was very nervous in losing my customer.. The lady " KY" was very nice to me she told me to not worry everthing was gonna be taken care of.. My problems was satisfied and I Recommended her on doing and wonderful outstanding job.. Keep doing well "KY" going to the top...????
Amina Muhammad
February 10, 2022
The mánager Ky very ware and welcoming. I appreciate that very much and the other is the cleanliness ????. Can tell you how refreshing IT is to see a clean storage facility. Awesome place. Thank you for having me!
Trina Q
December 10, 2021
Today was move out day for me and there were policies and time restrictions I was unaware of. However, the manager Anthony listened to my concerns and executed the best solutions!! He maintained his professionalism and showed great care despite my frustrations … I left with knowing I was a valued customer and my business was appreciated. If I should ever need storage service in the future I will return to this location without hesitation and only here.
Joann Brown
December 7, 2021
For the exception of the continue price hikes every 6 months or less. My unit went from just under $100 to close to $170 a month during my time with your company. A ridiculous amount to pay to store items! But your staff was always helpful, friendly, courteous and professional with what ever need came about. Appreciate the service. Thank you.
Joe Dorsey Sr.
November 17, 2021
One of the most pleasant move in storage experiences and the Manager KY is very professional and helpful just a friendly spirit!
Carla Thorpe
November 3, 2021
I will definitely tell anyone who is looking for a storage facility to secure one from the CubeSmart at Donnell Drive in District Heights MD. I was very pleased with their friendly customer service on the district phone line along with the service at the local store. The assistant store manger Ky was especially courteous and professional. I was equally impressed with the cleanliness of the facility. This facility gets a 100% rating from me.
Love Love
October 27, 2021
They are the best and if I didn't find me a home that would still be my home.They staff is amazing an my young lady at front desk with short hair cut an my gentleman light bright with long hair at the desk I'll miss y'all?? you know who you are
Ron DJ-KEYS Roundtree
October 25, 2021
Good unit. Easy access from ground level.
Dinita Dausuel
October 24, 2021
Danielle Browley
September 24, 2021
A very pleasant experience! The team was extremely helpful and made my first time storage rental experience a smooth one.
Prec Akin
September 17, 2021
Excellent customer service! Ky is exceptional! Always pleasant & friendly! Very pr & courteous! Whenever we speak it's like talking to an old friend! Thank you so much for being you!
Cheryl Patrick
September 17, 2021
I had a wonderful experience with Ky today at CubeSmart on Donnell dr. She is so friendly, customer service oriented, pleasant, easy to talk to, and very professional. The facility is clean and well maintained and I'm happy to do business with them.
Grace Nelson
September 16, 2021
Kye is such a beautiful young woman. She makes you feel welcome and shows great respect for the customers. The young man who closed is out was so polite. Very well mannered.
Skip Bell
September 9, 2021
Truly a wonderful experience. The staff was very friendly and accommodating. Anthony was helpful and responsive to our needs. He was informative and thorough with his service. The facility was clean and well kept! I recommend this service to anyone in need of storage space and a move - in truck.
Tony Myers
September 8, 2021
I just rented a unit yesterday, and I couldn't have asked for a better experience. Ky was very professional, polite, knowledgeable, and patient. She showed me around the facility twice, and answered all of my questions. I visited another self storage yesterday, and it was the complete opposite. Because of Ky, CubeSmart was a no brainer and the way to go!
Adrienne Fields
September 3, 2021
CubeSmart has save me and made my life so much easier with storage. Customer service is so pleasant. When I meet the General Manager and Staff, I felt they were a gift from heaven and I thank the Lord for them. I would recommend this CubeSmart Facility to anyone.
Tracey Grant
September 1, 2021
The staff has always been helpful and courteous. There have been many times that I had received courtesy calls reminding me of payments that were due. If it weren't for the calls, my stuff might have ended up in auction??
Clyde Franklin
August 25, 2021
Sean Muldrow
August 18, 2021
Good company, not to pricey, they communicate very well. Been using for a couple years now. If I ever need to come back I will.
Allen Overton
July 31, 2021
Ky was so helpful! She didn't have the cube I needed but she referred me to a sister cubesnart store that could accommodate my needs. She is amazing. She didn't rush me, let me vent and did it with a smile! Thanks so much Ky!
G WALTON
July 22, 2021
clean facility and grounds. very friendly and professional staff. HOWEVER, the place could use better carts and more of them. I should think two per level would be standard. only saw 2 usable carts for the whole facility. Even went floor by floor to find abandon carts, only to find none. People have been waiting to grab a cart every time I went to remove or add items to my space. one guy helped me unload to get the cart. Some customers get very upset when you say you need to take the cart back to your unit because you still need it.
Mary Grice
July 8, 2021
Angela Horsley
June 30, 2021
I had a great storage experience. Ky was so pleasant all the time and would even listen to my stories. She is a joy, always professional and very knowledgeable. We need more people like her. Thank you Ky!
Sheila Robinson
June 26, 2021
KY was excellent in explaining the services. Her attentive was amazing. Thank you for everything!!
Sabirna Hinton
June 24, 2021
It was a pleasure meeting Anthony Mills, He was polite understanding and helpful thank you so much...
Patricia Brown
June 24, 2021
Ky was super nice and she was pleasant. Her customer service was great. We need more people like her. She treating us well. The price was reasonable and the Complementary truck service was great. I will come back if I need storage again!!!
Gloria Alston
June 23, 2021
The agent Ky Jones at the District Heights location is always professional and pleasant. Always greets the customers with a smile, and can recall her customers she calls across the phone. So when I walk in and say ‘you called and I’m here to make a payment”, she immediately says my name. You need duplicates of Ky. Thanks for all you do.
Chiffon Graves
June 18, 2021
KY Jones and Anthony are very professional. They made my day with their politeness and smile. I would recommend my friends and family to the location. They are keepers!!! Thank you KY and Anthony!!
Jamie Younger
June 15, 2021
Just moved back to the DMV area and found Cube Storage in my old neighborhood. I met with Ky and she was so knowledgeable, informative, and super friendly. So glad I found this place that will keep my personal belongings safe and sound.
Vincent Ferguson
June 12, 2021
I appreciate all that Ky and Tony have done. I have gone through alot and needed storage due to some unforseen circumstances and they have made the process seamless. They are professional and personable. Thank you.
Larry Gross
June 9, 2021
I have been using storage units for the last 10 years and I find that the service at the District Heights CubeSmart is by far the best . The employees are very helpful and very well mannered.
Scheracon Roberts
June 7, 2021
In the beginning, this location was problematic. However, became a place where change became a peace of mind fot my belongings in this place. I thank you for allowing me to save my precious items. Thank you
Lashawn Gross
June 2, 2021
Ky Jones has EXCELLENT CUSTOMER SERVICE!! My space is perfect for my things!! Thank you, for your services!!????
London Jones
May 31, 2021
iris evans
May 30, 2021
Ky made my experience smooth sailing. She answered all of my many questions with patience and confidence.
Iris Evans
May 28, 2021
Ky was remarkable with helping me renting a storage space.
Denise Gardner
May 11, 2021
Great
ReRe Kea
April 22, 2021
Anthony was professional and patient throughout the ENTIRE process of the storage and the truck rental. YOU MUST ALWAYS HIRE more people with his work and customer service ethics. I’m BIG on Customer service and work in the industry as well. Thank you, Anthony
Appache Davis
April 17, 2021
Anthony M. Was very punctual in reaching back out to my interested in the unit; very informative about cube-smart services and units. Excellent customer service!!
Felicia White
March 30, 2021
The staff at this location have been helpful to me. Ky has exceptional customer service. It is good to experience such, especially during this hard time!!
LaToya Porter
March 19, 2021
LOVE my safe and clean storage facility! The manager is ALWAYS polite and professional. The staff is friendly and attentive.
Jahmal Ellerbe
March 18, 2021
The staff were wonderful and quite helpful.
Markeon Kelly
March 13, 2021
Great place.. clean facility and friendly service
Albert McRavin
March 6, 2021
KY IS WONDERFUL LET ME KNOW ABOUT SPECIALS I MAY BE INTERESTED IN ALWAYS A SMILE AND A GREETING
James Logan
March 6, 2021
Great experience here as Brittany was excellent. Very efficient and knowledgeable. All of the staff are excellent.
Kisha White-Dayne
March 6, 2021
Kya is very pleasant. She assisted me when I needed to move out the unit and was very informative. I love the fact that she goes above and beyond her duties made me super excited to be a part of the cube smart family. I look forward to using this again. Very clean and secure storage unit. beyond
Winoka Wendy Wilkes
March 3, 2021
I have used this Cube Smart for the last two years and the staff (especially the Manager Ky) is always friendly and understanding of the struggle. Good Company and Great People.
Aisha K
March 2, 2021
The customer service at the District Heights location can't be beat! Ky is so professional and has always taken the time to make sure I understand everything. There's no substitute for her patience and care. I only wish there was a Ky for everything else I had to deal with in life!
Tomii Banks
March 2, 2021
I would like to thank Ky and Tony for their amazing customer service and attentiveness. I came in towards the end of the day and neither of them frowned or made me feel rushed coming in to handle my storage needs right before closing. They assessed my needs and gave me several recommendations so that I could make the most informed decision. I recently had to call with a few questions, Ky not only remembered me she went above the call of duty to make sure that all of my questions were answered.
Raynard Lynch
February 13, 2021
Tony & Ky are truly a blessing and are very patient with the decision making process of choosing a unit(s). Their customer care is beyond five (5) stars. Many blessings to you both, be Safe and as Always, Blessed. ????
Lisa Frehill
February 7, 2021
The staff is excellent. Very professional and helpful. I am moving out now, but have appreciated their high quality service for a number of years.
Andre Brown
February 6, 2021
Chardon Hawkins
February 3, 2021
The Cubesmart rep that helped me (Ky) was very pleasant every knowledgeable. She was patient with me as I asked a million questions and I would refer CubeSmart to anyone simply because of her
April Kidlat
January 15, 2021
The stuff was very friendly and also they keep in touch with you if you forgot the payment. Thank you ms. Latonia for everything.
Lloyd Williams
January 14, 2021
Very pleased with the Customer Service at CubeSmart in District Heights. Ky (Gen Mgr) was friendly, professional, informative and patient. The facility is clean, well-maintained and accessible. The rates at this CubeSmart were not the lowest, but its location was desirable. I also found that the advertised unit size is approximate, as actual dimensions are smaller than stated. However, overall very good experience and excellent service.
Glenda Star
January 9, 2021
I went in for a storage unit later in the evening around closing and was greeted by Ky with a friendly smile. I didn't feel rushed and I was shown around the entire property and multiple storage units. The process was easier than I thought and I was pleasantly surprised when they offered me 2 promotions to choose from. I will definitely recommend this location to anyone looking for storage.
Pattie Lemons
December 28, 2020
Nicole H
December 20, 2020
Yanna Perkins
December 12, 2020
Ms. Ky is the most professional manager at this CubeSmart facility. She assisted me with an account issue and patiently me walked through step by step by explaining how the issue can be solved. During this pandemic it is impressive to experience stellar customer service virtually. Thank you so much Ms. Ky for your dedication and kindness.
Bryan Harper
December 11, 2020
I really enjoy doing my storaging with Cube Smart because of the convince and staff is polite & wonderful also clean. God Bless Cube Smart.
Divinegamer456
December 11, 2020
John Ellington
December 8, 2020
Cube smart was awesome! Really good customer service and clean facility
Sierra Cole-Linster
December 2, 2020
Airka Moore
November 28, 2020
Excellent customer service, great space and excellent rates!! The staff is very friendly, knowledgeable and welcoming! The cube/storage space is clean and the space is well organized. And the rates are the best in town!! After visiting 2 different locations... I signed immediately with cube storage!
Delonte Williams
November 24, 2020
joe boomer
November 21, 2020
Very clean area, the storage place is run very well and organize.
Firman Mathis
November 4, 2020
DeAnna and Ky were wonderful. Got me the appropriate sized space and were very quick with the whole check on process. Offered a free truck rental on move in day. Very professional.
William Diaz
November 4, 2020
Doug Shadd
October 25, 2020
Kenneth Johnson
October 22, 2020
Tam E
October 9, 2020
I wish I remembered the girls name that helped me! Very efficient and clear. Knew her way around even though it was only her second week there. She also did a great job balancing the line because when I got there, 2 more people arrived and due to Covid, she was the only person there. My first time having to do storage and I felt assured that I made the right decision. I'm really glad I chose this location as I accidently went to the one in Capital Heights and the representative was very nasty. *Edit 5/22 I am in my final month at this location and have started clearing out my unit. Today when I went in I found mouse droppings all over my clothes. Had to take down from 5 to 3 stars because of this.
alzata henderson
October 5, 2020
H T (HT)
October 4, 2020
Clean and great customer service ??
Waltergerard Ghee
October 4, 2020
Just A Peace Of Mind Knowing That My Valuables Where Cared For In Safe And Secured Place. I've NEVER Had An Issue With CubeSmart Storage. And I've Had My Unit For Quite Some Time.
K Gross
September 26, 2020
I went to make sure I selected the right size storage unit. The manager and the young woman working with her took me to see the unit and explained everything I needed to know. I had a great experience.
steve young
September 25, 2020
KY was very helpful. Also took the time to show me units that I was unaware about. Answered all my questions. Also the units and hallways looked very clean. Happy Customer.
Julie Levy
September 18, 2020
Didn't like the fact that I had to purchase a 17 dollar loçk from Cube smart when I had my own lock on my unit, when mysteriously one other tenant was moving in the same day I was attending to my storage unit, and when I was ready to lock up my lock was stolen of the latch where I kept it while attending to my unit. Sadly, I was out of $19 bucks because I had to pay for a lock though I did not need if the person who stole my lock kept his or her hands to self.
Al Bond
September 16, 2020
Easy access and friendly personnel.
Benjamin Cohen
September 16, 2020
Nothing but good things to say. Facility was safe and secure, staff was friendly and helpful. Once I even forgot to properly lock my unit and they called to let me know so I could come and fix it. Only reason I moved my stuff out was a personal move to a larger home where I had the space finally.
Barbara Douglas
September 9, 2020
Ky was very helpful and pleasant. She was professional, explained thing so one could understand cost and customer responsibilities. The cube I am renting is suppose to be climate controlled and very accessible. Nice clean facility.
DAWN ROSS
September 8, 2020
Marquis White
August 29, 2020
Horrible experience. Customer service was piss poor, and even though I paid for a climate control unit, the place was extremely hot. When I asked to speak to the GM about the issue to see when it would be fixed I was told “give him a refund” meanwhile it’s 5:30 pm and my movers were scheduled to move my stuff at 8:00 am. So I’m stuck with this until not knowing when the ac will be fixed and was told, it’ll be some time next week, after I was called 3x’s in one day to confirm my arrive time to secure the until. I called the customer service Number and requested the DIstrict Manager to give me a call. This is/was a big inconvenience. The fact that I am stuck with this unit and have to pay full price for what’s suppose to be “climate control” is ridiculous! Still waiting on a call back from the DM
Daniel Rodriguez
August 12, 2020
Bueatiful customer service, they deserve a raise! Ky Jones and alisha dawson
Lakeeshaw Johnson
August 12, 2020
Staff is always pleasant and very helpful always greet me wirh a smile .
Louis Powers
August 7, 2020
The employee was great at helping me with my need
d griff
July 30, 2020
I had a great experience ?? would recommend cube smart to everyone thanks KY.
Adrian Harris
July 29, 2020
Pleasant experience with CubeSmart! Very nice customer service from staff member Ky, she was very helpful with information that was needed. Recommend anyone andtand everyone to use CubeSmart and request Ky and enjoy her pleasant professionalism. She is awesome!
PG GURU
July 22, 2020
Good looking y’all ... ??
Aries Easterwood
July 21, 2020
I have nothing but great things to say about CubeSmart District Heights... the office staff is extremely professional; even over the phone. The facility is always clean and does not have the smell of your typical storage.
Vonda Jay
July 21, 2020
The service was very nice today! I really enjoyed I will be back and share the information with everyone else!! Ky and Anisha were simply divine... such a joy!! Thank you!!
Sarah Jones
July 21, 2020
The service here is amazing! The property is very clean and the glass pictures in the office are very nice! Ky was very nice! Her customer service is impeccable !! The entire staff is personable and professional. Thank you Ky, Anisha and Porche!
Kevin Pendergrass
July 17, 2020
Ky Jones was awesome and I appreciated the customer service.
Venk Is Smoove
July 16, 2020
James Gilchrist
July 8, 2020
Will NEVER store my things anywhere else!!!!!!
Raven Pinkney
June 17, 2020
K. Jones
June 10, 2020
The staff was amazing! Very welcoming and personable. The property is clean, it looks like they take pride in the location...which is rare. My storage is easily accessible, well lit and secure. Thank you!
mike briggs
May 25, 2020
John D.
April 8, 2020
The facility was easy to access and clean.
Stefanie roulack
April 5, 2020
All employees nice and friendly and units very clean
cynthia simpson
March 8, 2020
Eddie Johnson
February 29, 2020
Angela Graves
February 22, 2020
Had to go
Monte Mitchell
February 19, 2020
Manager very rude & yelling at customers
Kindra Jamison
December 30, 2019
Deborah Harris
December 29, 2019
Tonya Johnson
December 23, 2019
Very secure, excellent customer service. Only issue was there were not enough carts available for customers.
Sha
November 30, 2019
Tracey's service was top-notch! Very responsive and friendly! Unit was clean! I would recommend CubeSmart just because of the service I received from Tracey alone!
Varnie Tyer
November 26, 2019
My overall experience was great the last few years that I have been a customer, until I notified them that my bank account was compromised when I received notices from Cubesmart. I am a Senior citizen, on disability and notified them that I have moved out of state. Reiterated my banking issues, and if they could give me some time to get the bank issues resolved, I am more than willing to send some money until resolution. I spoke to Ms. Lorraine to apprise her of my situation. She was rude, nasty and disrespectful towards me. I personally visited this establishment via train and metro in spite of my disabilities. Was met with awesome customer service. Ms Lorraine's presence was never there. What a nightmare when I spoke to her over the phone. However, I have no complaints about this facility. Should you encounter any issues with Ms Lorraine, contact someone above her. Ms V.
Dolphus Sutton
November 17, 2019
Convenient
zelda Jerome
November 12, 2019
Kia was amazing and very professional. She helped me decided by walking me through my thought process in the space that I need.
Tyrese Watts
November 12, 2019
Kia was awesome. Outstanding
ebony lemon
November 11, 2019
1MsDeSire
November 9, 2019
I came to this Cubesmart because I rented here before and I prefer this place over all others because of the professionalism that Learaine, Kia, Tracey gave to me. They really make a person feel at ease and welcomed and very accommodating. Also the facility and my storage was very clean. I will always choose this cubesmart and also will recommend to my family and friends! Thanks!
Demetria Hinds
November 6, 2019
I loved the workers at this cubesmart I went through a very difficult time where my finances slow down and sometimes I would make my payments late and they still treated me with so much respect and dignity they worked with me from the very beginning and I will always refer people to this locations!!!! The Managers are the absolute best! It is never easy to go through a transition of moving and needing a storage to put all your things in but I am so glad it was here
Tyrone Reid
October 9, 2019
re mc
September 24, 2019
Kia Winchester was fantastic. She helped me with everything that I needed and was extremely pleasant. Highly recommend.
Philip Suggs
September 21, 2019
I will honestly say that we have had an excellent experience with Cubesmart Forrestville!! Kia has been extremely helpful with our needs!! Thank you Kia and CubeSmart!!
Carla Oden-Lucas
September 16, 2019
Kia was extremely patient, professional, caring about we getting a storage space. I appreciate her time and patient.
Linda Parker
September 16, 2019
Tracey was very polite, personable and knowledgeable about all the storage units and the way the company runs. She was so thorough in explaining everything. that it left me with no questions to ask. If you know me, that's hard to do. This is the way clients should be greeted ,,with smiles and experience. She was a pleasure to work with. She is truly an asset to your company. Thanks so much.... Linda Parker
Christine Powell
September 12, 2019
My experience with the staff has been magnificent. The customer service is exceptional. I truly appreciate all of the help I received from Tracey. She went above and beyond the call of duty to assist me in making my payment as well as directing me on the company’s website. Her professionalism is exceptional. I would recommend the Donnell Drive facility to anyone looking for a great place to store their items.
LEO WEEKES
August 23, 2019
Alesha Washington
August 22, 2019
Friendly and very kind and helpful . I love the energy and vibes
Jenard Broadway
August 21, 2019
Robert Cole
August 19, 2019
Adrian Coates
August 18, 2019
Christina Bryant
August 15, 2019
Kia is Awesome! Very Professional! Anticipate my needs! Made suggestions which was better. This is my second time renting here a place I consider home. Thank you.
Tony Scott
August 14, 2019
Benita Gore
August 12, 2019
Denise Petrina
August 9, 2019
The bring you in on a special and every 6 months the price increase.
Maurice Williams
August 8, 2019
Great service
THOMAS SHAW
August 8, 2019
I been a customer for 10 years and all way excellent service.Mrs Learaine Love all way pleasant and professional, and she a great asset to your company and our community, and all way a pleasure to see her there.
myself me myself and i
August 6, 2019
Ann Jennifer
August 4, 2019
Very professional
janae deloach
August 1, 2019
Went into this location today and was helped by a female with dreads not sure what her name is because it wasn’t given. Her customer service is HORRIBLE along with her tone and approach . She was on her phone when we was out to see one of their units and couldn’t answer any of our questions. I made my aunt leave and not business with them due to lack of customer service and communication skills.
Tori
July 29, 2019
Kia has the best customer service! She helped me purchase the correct size storage unit I needed. The unit she showed me was was very clean! Later on today I worked some stuff out and realized I didn’t need my unit that I just purchased. I went back to the location and she helped me again with the best customer service. High recommend Kia W.!!
Jayniece Brown
July 21, 2019
Remy Martin
July 13, 2019
Great facility. Nice employees.
Kenny Collins
July 8, 2019
Cathy Mcduffie
July 7, 2019
Always clean I have never seen trash on the property
Ramonte Crowder (Monté)
July 6, 2019
William Harvey
July 5, 2019
Perfect service from learine.
Tim Holden Sr.
June 28, 2019
Go
William Nolan
June 23, 2019
good afternoon you have to impeccable employees here at your location their customer service is way above anything I've seen in the last five years going anywhere they pay attention to their customer they listen to attention to detail and a product of knowledge of their product is outstanding I just wanted to let you guys know that you should pay homage to these two young ladies that gives your business a thumbs-up in the right direction as far as futuristic gross I just wanted to tell you that as a business owner of 13 years myself I know what customer service is supposed to be like and they are the epitome I wish I could steal them from you.
Amber Ford
June 17, 2019
Kia was a great help and helped me get a great deal and she was super friendly and attentive to my needs. I told her I just needed to store my stuff for my classroom and she helped me find the perfect space that would fit all of my tubs!
Raven Brevard
June 17, 2019
I had Kia, she was amazingggggg. She explained everything precisely and she was super polite??
China Jones
June 14, 2019
Zakia was very knowledgeable and informative and answered all of my questions. She gave me great information about the type of storage I would need as well as up sales supplies!
Egina Norman
June 12, 2019
I have been a customer since 2015 and my experience has been nothing but Top Notch Customer Service. Everyone is absolutely professional and pleasant.
Andrea Cosby
June 10, 2019
I love the staff here. Had a few problems but everyone helped me resolve them quickly. I highly recommend this location. If Kia leaves I am moving my stuff. She really cares about the customers and her job and it shows.
Ashley Sutton
June 10, 2019
I would like to thank Kia for all her help with assisting me with a storage unit...I walked in not knowing what I really needed. She help me choose the right size unit and explained the terms and conditions of renting..thanks kia....great customer service!!
Towan Isom
June 8, 2019
Tracey and Learraine are amazing. The customer sevice is on point. Its clean and the pricing is good. I own a PR and Marketing firm so customer service is everything. I come in to the office to pay my bill just for some laughs and reminder that there are people who ACTUALLY HAVE GOOD CUSTOMER SERVICE SKILLS. Keep up the good work ladies. See you in July when I pay my bill.??
LadyReginaLyn
June 2, 2019
I love this place! Great staff, convenient, secure and clean.... and the lock they gave me is too cute!??
blessbeloved
May 28, 2019
This was my very first time using storage. We are doing renovations in our home and needed to make room for the contractors. Kia in the front office is the absolute BEST! She helped me decide what size unit I needed and answered every question I had and even some I didn't know or think to ask! She was patient, sweet and very kind. I love the ease and accessibility of the unit, not to mention it is not far from my house so transporting items is a breeze! The unit is clean, well lit and secure. I highly recommend it! :) UPDATE: All I posted above is true, but those rate increases were absolutely RIDICULOUS and I couldn't do it anymore so we had to leave.
nonnassé AVOHOU
May 4, 2019
Tracey in district heights,MD is the best. Kudo to you.
ROD Sr.
April 27, 2019
Management is awesome
Kendrick James
April 17, 2019
I had the pleasure of working with Kia. She was very knowledgeable and had outstanding customer service.
Barbara Stuckey
April 15, 2019
Tracey was very professional, attentive, patient, and helpful. As a result, she lessened my concerns with the entire process of renting the space. Kudos to you Tracey!
Felicia Gibbs
April 14, 2019
The young Lady that help me was very Professional kind and patient. She made my experience with this company very comfortable. Thank you ??
Hatti Chase
April 14, 2019
Great people and atmosphere!
Bryan Mosby
March 5, 2019
Kia Winchester was very wonderful, polite, and courteous. I recommend you to all my friends.????
ShaNequa Nelson
March 5, 2019
Manger was very helpful an answered all my questionquestions to the best of her abilities
LAURA COLBERT
March 1, 2019
BriAna Jenkins
March 1, 2019
Excellent Customer Service
Kenisha Potts
February 24, 2019
GREAT SERVICE! Kia was THEE BEST! Very helpful and knowledgeable I appreciate her!
Francisco Bratsis
February 18, 2019
White Slime
February 12, 2019
Awesome storage
Andrea Richardson
February 3, 2019
The store manager Kia is the BEST very helpful and attentive. The store is always clean and the entire staff is helpful and friendly. I love this location Kia always has a great attitude and always assist the best she can, because of that I would ALWAYS recommend this location.
M Merritt
January 25, 2019
Ms. Kia was a pleasure to work with. She made everything seamless and quick. Will recommend for storage.
Jason Holloway
January 21, 2019
JB B
January 18, 2019
Kia was wonderful
Monica Baucum
December 12, 2018
Kia was such a big help! She made sure i got into the perfect space that would work for my storage needs! When you walk into the office it gives a very welcoming vibe, the facility is nice and clean inside and out, and the entire office staff was professional and displayed excellent customer service! Keep up the good work ladies!!!!
Brianna Queen
November 26, 2018
Manager Kia is the absolute best!!! Very friendly and helpful. Unit is big and very clean. I appreciate good customer service and that's just what I got.
Tony Wallace
November 21, 2018
*****MOLD!!! MOLD!!!! MOLD!!!!***** DO NOT, I repeat DO NOT use Cube Smart to store any of your belongings. My items were stored at this location this time around for only 9 months, and upon going to my unit to remove a few things I noticed everything that was black appeared to have what looked like baby powder sprinkled all over them. Closer inspection revealed they were in fact cover in mold. I went into the office and simply asked how to proceed and the store manager Lorraine immediately had a nasty attitude towards me and told me to come back to take pictures to file an incident report. When I came back I was told a current renter had mold on her belongings and she simply moved her stuff to a new unit. I was also offered to move destroyed moldy items to a new unit. Why were the other renters in the vacinity of her unit not notified of a possible mold problem?? From the immediate disrespect I received from Lorraine for just telling her my items were covered in mold, it appears she was aware for quite some time of the mold issue in the building and she was taking her frustrations out on someone who has been paying $200 a month and had lost all of their belongings. The most insurance you can put on a unit is $5000 and one of my beds alone was $4000. Cube Smart is still demanding the $200 monthly rent to store my destroyed items and the district manager will not give me any information on how to proceed until the insurance claims process is over. I am a transitioning veteran and almost everything I owned from childhood is in that storage unit. They expressed I am responsible for removing all the molded items which is a health hazard or keep paying monthly rent. The behavior of the managers at this location has been beyond negligent and disrespectful. It is very unfortunate because i have used this location to store items before I went into the military, but the new manager Lorraine has not kept the building up to code and the health department will be notified. I will provide an update as things proceed but unless you want to pay to have your belongings destroyed and put your health at risk do not rent here. Pictures are posted of a few items I could see without getting mold on the clothes I was wearing or breathing in the mold spores too longboard . Just beware if you care. ***Additionally, before i went into my unit the day I noticed the mold, I could not find any carts. I asked the front desk lady where they were and she said they are locked up and have to be signed out because the carts are being stolen. I said ok and asked her how would I get a cart to move items in or out when the office is closed and she said you can’t.... You need a code to gain entry into the gate, a code to gain entry into the building and the building is covered in cameras, so I cannot understand why they would penalize every single renter for the actions of some when they have security measures in place..How can you move in or out without carts? Whoever placed this woman Lorraine in a managerial position needs to be re-evaluated themselves for the position they retain. This location is run horribly to say the least and it’s a shame for unsuspecting renters.
Tyra
November 11, 2018
Staff has always been very friendly and helpful!
PaTrice Williams
November 5, 2018
I've been a long time customer before it was cube smart and I don't have any issues with them besides not being able to have a cart during off hours and I know that is because people hide them in their units or take them
DeBorah
November 5, 2018
Outstanding Customer Assistance.
Gina Hawkins
October 10, 2018
Nanci Dillon-Mike
October 6, 2018
Laraine Love has been extremely helpful and so professional. Thank you for the wonderful service.
Ms wilson
September 27, 2018
They have the best customer service, they aim to please. I received the best price for my unit, and they are in a great area. My 2 stars at first was for one reason, they rectified the problem in no time. I will recommend them Good looking out Cubesmart !!!!!!!!!!
Farteia Johnson
September 4, 2018
Kia Winchester. Was a very help! Great customer service.
Destiny Tyler
September 1, 2018
ms.kia has very great customer service and she was very helpful with what i needed.
Justin Gilbert
September 1, 2018
Kia was awesome! Thank you so much.
Tinesha Halmon
August 26, 2018
Kia was definitely AWESOME!!!!
Paulette Copeland
August 20, 2018
The staffs are fantastic! Really love this storage place.
Deonisia Bradley
August 6, 2018
Kia Winchester was very helpful. She took care of me 15mins before closing time and was very sweet and personable and accommodating. She needs a raise ASAP or a promotion!
Not Applicable
August 5, 2018
Cubesmart is the best -- so good in fact that I decided to use them again after my move back to D.C. Great facilities, and Kia was super helpful!! Very happy!
Anita Carr
August 3, 2018
My experience was wonderful the customer service at this location is wonderful. And they make sure you receive all you need. I would recommend this location to all my friends. Kia was wonderful. Thanks Anita Jeter
Marjie Edwards
August 2, 2018
Pleasant staff. Clean facility.
Christina Williams
July 25, 2018
Excellent and Expedient Service
Gilphret Melton
July 6, 2018
Truly this location sets the standards for excellent. Before I move him, Terrell told me I can come in and see the unit before I purchase. Very clean and wonderful staff.
D Dirks Events
June 20, 2018
Needed storage for a few months, customer service has always been great!!
Toni Jones
June 18, 2018
They are very clean, professional, and affordable....the spaces are very good sizes I have no complaints.
Mike ZN
June 2, 2018
Lee Tamper
May 28, 2018
Althea Moore
May 9, 2018
John Grimberg
April 23, 2018
Angela Taitano
April 4, 2018
The manager was so professional
RAYMOND MUHAMMAD
April 1, 2018
Kurt Reynolds
March 29, 2018
They close early and never have enough carts. Good thing I brought my own.
X Harcourt
March 19, 2018
So, my settlement got delayed and I had to vacate my condo. I didn't want to pack a truck and move into a storage space for a couple of days, only to have to pack it all up and move in 2 days. I contacted several other storage companies, and they couldn't help me (I can't believe this situation has never happened...smh). Phoned CubeSmart, and they got it done. Everyone, from the initial contact person; to the manager and general manager were totally on point. More than that, they are professional and express empathy. I think a lot of business forget the human side. The humane side. I told the GM this was a very stressful situation for me: buying a home; moving; and not being able to move right in. She understood, and that knocked my stress level way down. CubeSmart gabe me a fair price, and didn't take advantage of my difficult circumstance. The property is spotless and secure. I highly recommend CubeSmart for all your storage needs, even in an emergency. It is refreshing to meet people in a business, that treat you like a human being!
Vladimir Vega
March 17, 2018
Diane Wiggins
March 7, 2018
KS 11
March 2, 2018
The facilities are well kept and clean. The GM Ms. J. Drummond is exceptional at explaining everything in detail and showed every aspect of the facility. Very knowledgeable not to mention easy on the eyes to.
Bridgett Williams
March 2, 2018
Karen Ed
March 1, 2018
Excellent customer service and a very clean and welcoming front office (smelled good too).
Lovely Lele
February 28, 2018
The most horrible experience of my LIFE!! First off the manager Ms.Drummer is the DEVIL!!! She put my lock on someone else's unit without even confirming the unit number. I opens the unit when I get off work and someone else's belongings are in there. Come to find out that's NOT my unit. I was honest and informed her that she had giving me access to the wrong unit and it turned into a nightmare from that point. She yelled and raised her voice to the point the police was almost called because I had to almost put my hands on her. She is Very RUDE and UNPROFESSIONAL. THEN she goes to say "Next time I won't give a courtesy call so make sure your bill is paid on time so things like this don't happen in the first place." At that point I went from 0 to 100. Lastly she stated she didn't have the key to remove her lock off MY UNIT!!! SO CUBESMART LOCK IS STILL ON MY FULLY PAID UNIT. IF I COULD GIVE 0 STARS I WOULD HAVE.
Edward Porter
January 11, 2018
Johnny Hill
December 17, 2017
vatos ringo
December 11, 2017
R Taylor
November 21, 2017
Price was right. Customer service great. Cleanliness great. Need sturdier carts for long hallways. Will say great place and safe for women.
Phillip Kennerly
November 13, 2017
Good overall experience
Marion Gray
October 15, 2017
Dezzy Bytch
October 2, 2017
Teresa Stewart-Buck
September 18, 2017
Great storage. Prices have been creepy up there.
Parthenia Hall
August 1, 2017
Terrance has exceptional customer service! I've housed my belongings at this particular storage unit because I feel that the staff here care about the up keep of the Facility. Terrance is ALWAYS pleasant and available to provide knowledge about the storage units. Whether its a call into the Facility; or, if I drop pass in person, Terrance is always attentive to my needs. I feel good about leaving my most valuable things in the capable hands of Terrance; and, the staff at the Donnell Drive location. Thank you for your service!
Latauria Jackson
July 29, 2017
Close to the mall
Levante Alexander
July 24, 2017
Drea W
June 30, 2017
I liked the professionalism and security they offered me. I came in on a deal and only needed the storage for a short time. No complaints. I felt my belongings were in the best hands. I would definitely recommend this storage
Logistics Ministry
June 29, 2017
T Shiver
June 25, 2017
Denise Harris
June 25, 2017
Bobby Thompson
June 24, 2017
Jamine Baker
June 23, 2017
My experience was wonderful. The customer service was great.
Benjamin Clark
June 22, 2017
Clean and affortable
Dawn Ross
June 14, 2017
Terrance Ross was very professional, polite and answered all questions... Thank for the good service...
stephanie phillips
June 10, 2017
Phyllis Frank
May 16, 2017
Very friendly, clean and well maintained
Lowell L
May 3, 2017
I had a good experience. Got a good deal the month I moved in. Not far from the interstate highway if you've had a not so local move. Everything seems ok so far, been in 3 days now.
Nicole Wood
May 2, 2017
Cassandra Brooks
May 1, 2017
Cortisha Pee
April 24, 2017
So far so good.... clean and very nice
Antionette Jones
April 21, 2017
Alma Phillips
April 21, 2017
The service was great. Was knowledgeable, patient and kind. I would like to update my review. The managers from CubeSmart did reach out to me via telephone, with apologies, concerning my contract. I niw have my contract. Great service from both managers. Good place to do business.
Egan Johnson
April 4, 2017
It was a pleasant experience. The facility seems to be to be well kept.
Sonita Gaines Douglas
March 27, 2017
My husband and I have had a wonderful experience with this storage facility. We only needed it for a month, but we truly appreciate the service.
Alonzo Richardson
January 16, 2017
I have pretty basic needs. They aren't 24 hrs., but I have access to my unit until 9pm (I think). The staff has been friendly and they have useful carts. The storage units seem fine, so it's pretty much all I need.
April Johnson
October 23, 2016
I am writing this review after visiting the Forestville CubeSmart location with my mother (actual CubeSmart customer). My mom was looking to downsize her unit two weeks ago. Terrence Ross helped set my mom up with the rental truck we used to move a few items out of her old unit. I questioned the company's policy about providing gas receipts when returning the rental truck. Terrence was very professional and provided reasonable responses. He also gave great suggestions on how to dispose of unwanted items. I returned to the CubeSmart location yesterday to help my mom move into her new smaller unit. Upon my late arrival, I discovered my mom was all moved in. She raved about Terrence's stellar customer service. Terrence helped my mom pick out the right size unit to help her save a few dollars. My mom was thoroughly impressed that when she went to access her new unit, the codes at the gates and doors were working right away. Terrence even went above and beyond by helping my mom move a few of the larger, heavier items. When we were preparing to leave, Terrence came outside to follow-up and ensure everything worked out. My mom and I are truly appreciative to Terrence for all of his help. I even noticed that he greeted another customer by name as this individual exited the car. As a customer service representative myself, I love seeing another rep take pride in his/her work, go above and beyond what is required, and ensures the customer has a great experience. For this reason, I definitely recommend CubeSmart in Forestville. Be sure to ask for Terrence Ross!
juanita whatley
October 16, 2016
Rinita Buford
October 9, 2016
Friendly and quick customer service. Knowledgeable of all processes and procedures. Clean Grounds and I would go and went with them again.
Nita Caldwell
August 24, 2016
My experience at CubeSmart was very professional, friendly and inviting. The facility was nicely equipped with information, clean, secure and lighten through-out the center. Mr. Terrence Ross was my representative, our experience started before I even enter the door but over the telephone about two hours prior to getting there. He was very professional over the phone and friendly. Once I got to CubeSmart I was greeted at the door. I would recommend CubeSmart to anyone who is looking for a storage facility with good customer service. You won't be disappointed.
Sheena Lamond
July 4, 2016
I absolutely enjoyed my experience. Terrence was very helpful and knowledgable about the units. It was a comfortable clean environment and I would definitely recommend this storage company to anyone looking for a good deal with quality service.
Delbria Thompson
May 28, 2016
Jennifer Drummond & Terrence Ross have been the best. Their customer service is exceptional. I would use this service again.
Lisa Chatman
May 27, 2016
The overall experience was nice. No complaints from my end.
Thomas Shaw
May 20, 2016
5 years with cubeSmart I find that Jennifer Drummond (qualities ) very purofessional, Great for ar4ine cummunity. ,Jennifer great smiles, warm personality is a blessing to do business with cubesmart Thomas Shaw.
Donyell Little-Hannibal
May 10, 2016
Terrence Ross was very professional with assistance in the storage that I was looking to rent and thank you in advance
Charles Hoskins, Realtor
May 9, 2016
I have used this location before and was very pleased. David has always provided great service and helped in using them again.
william samons
May 9, 2016
Everything is great
derrick knight
April 29, 2016
Very professional
Callie Simons
April 29, 2016
Great customer service! Conveniently located for me. Storage unit is a good size and building is clean. :)
Janell Stepp
April 20, 2016
Luv them! Terrence Ross & Jennifer Drummond best customer service ever!!!!!!
Rodney Drummond
April 19, 2016
This the best storage unit(3139) I've ever stay in. Mrs Jennifer Drummond is the best Manger I have came across since i have been renting this storage. The professionalism the cleanliness and the staff are great. When ever I come they alway speak and ask if there's anything you need let us know.
Kenneth Brown
April 19, 2016
Clean, Courtesy, Professional & Affordable. Thanks T.Ross!
Elliott Brown
April 15, 2016
Terrence, as always, gives amazing customer service. The space is clean and always professional!
Niecie Jones
April 9, 2016
E. F. Mackey
April 9, 2016
Jen and David were very helpful and professional. I would use this location again in a minute.
Kesha B.
April 5, 2016
Great location, clean facility, Great Customer Service! I have referred family members and friends to this facility.
Beverly Gore
March 30, 2016
Very professional experience..
Bree Brown
March 28, 2016
I wanted to take the time out to say the customer service here with David Gee is impeccable and fast paced and always correct. I been here since December of 2015 and soon I can see him running his own store in the near future. Best Regards Sabrina Mickey unit 2022
Miriam Mitchell
March 26, 2016
Nice, good customer setvice. Im glad i chose the storage place. Oh and David is very nice great job david.
DJ Cook
March 23, 2016
Office is very clean with a light pleasant therapeutic aroma. Staff is professional and pleasant. Jennifer Drummond and Terrace Rossi great examples of well trained courteous customer servant agents. Keep up the good work and thank you for a great experience each time I come into the office.
MUSIC AVE
March 22, 2016
I would highly recommend this storage facility to everyone I know who needs storage. Terrence Ross has been very exceptional with his courtesy calls and his polite smile and manner every time I walk in the office to make a payment I feel right at home. great customer service at its finest !!!!
Sandra Christian
March 22, 2016
AWESOME!! David Gee has been there for me since my first year. Always smiling, always ready to assist. Always acknowledges customers as they walk in the door. I'm always greeted by my name, n he knows his job inside out. With service n professionalism like that, why would I go somewhere else?
LaJuan Faxio
March 19, 2016
First time renting with CubeSmart, very economical and the staff was very friendly and accommodating.
Lenora Diggs
March 14, 2016
David Gee is professional & quick , I was in/out with the white glove treatment. Highly recommend.
V. Bosier
March 14, 2016
My family and I examined a number of storage facilities before choosing this CubeSmart, on Donnell Drive. I must say the choice was a wise one. The staff were cordial and responsive to my many storage concerns. The grounds were aways clean and security was extremely efficient. The staff of Ms. Drummond, Mr. Ross, and Mr. Gee worked as one effective and efficient team. Finally a store that truly understands the meaning of good customer service.
C Davidson
March 3, 2016
I recently rented a storage space at this location and I am very happy with this business. David was there and greeted me as soon as I came through the door. He provided the best customer experience I have had in long time from any business. He patiently explained to me how the everything worked and what my options were. The building is very clean and felt secure to me. When I went there I was originally just going to check to see if the facility was what I wanted but after the excellent treatment from David I decided to go ahead and get a storage space right away. The prices are reasonable and the customer service cannot be beat. Thank you so much David. You are awesome!
Doug Barnes
March 3, 2016
Had a storage unit here for years. Always clean, dry, secure, and friendly customer service. Great job and thanks!
choe davis
March 2, 2016
To whom it may concern my experience here at cubes mart was very professional and informative And pleasant thanks Terrance Ross good job.
tiphany parker
February 29, 2016
David @this location is the Absolute Best. He always gives excellent customer service!!!!
David Gee
February 28, 2016
Shae Purvis
February 24, 2016
Dominique Renee
February 21, 2016
This place is great i had my things at this storage for about a year n half. Very clean, staff is awesome.. And The store manager David is the best he will answer any questions or concerns u have. I highly reccommend this place..
Kelley Brown
February 17, 2016
Rick Parker
February 13, 2016
Came here and worked with Terrence Ross. Showed us the unit to fit our needs. Very professional. Went over every detail that we needed to know. I will be recommending everyone that needs a self storage place to come here.
cheekz bell
February 12, 2016
Very convenient excellent customer service from employee david the store manager. Will be referring others to come see the company
tusheena moore
February 5, 2016
Good customer service most of all the office was nice and clean when you walk in. Thanks David and Terrance
Valencia Wright
February 5, 2016
They have great customer service, the facility is clean inside and out, and its very convenient..I'm pleased and I'm a first time user....and to and on the prices are just right. .??????
Shavohn Turner
January 31, 2016
David was very professional and helpful , Im glad I came here
Weeggie Johnson
January 28, 2016
Always helpful concern I'm going to go the extra mile. David Gee - Jennifer Drummond - Terence Ross!
A Sneed
January 10, 2016
This is one of the best storage facilities. Clean the staff is very kind and they really go the extra mile. Manager David Ghee is the best.
astoria thompson
January 9, 2016
Wonderful Team! It was my first time renting a unit and the store Manager was very helpful
avita bethea
January 9, 2016
The customer service I received from the manager Terrence Ross was absolutely outstanding. I walk in CubeSmart and immediately I was greeted with the warmest welcome. The office was very clean and the staff very helpful. They answered all of my questions without hesitation. Terrence assured me that my personal items would be safe and secured. He gave me tour and explained the process and what to expect. I walked in the office with doubt about leaving my items in storage, but after the outstanding service I received I am happy and comfortable with trusting CubeSmart with storing my items. Keep up the great work Terrence!!!!!
Loren Bradley
January 4, 2016
The representatives are very professional, knowledgable, and friendly. The Establishment is very clean. I feel very comfortable with this location, but it's the staff that account for everything. Happy New Year!!! The staff members I work with regularly is David Gee, Terrance Ross. Great People and handle their professional business exceptionally well. Amen!!
Tony Bennett
December 29, 2015
Terrence Ross and Jennifer Drummond are great worker and I love doing business with them that is the reason why I am still at the cube smart it's like family with them great job keep it up
Edwina Green
December 27, 2015
I am I new customer storing here but the staff made me feel right at home Terrence Ross rented me my unit and he was very nice and understanding wit me.the sight was very clean and after dealing wit Terrence i feel like my belongings are In a good place .we need more customers service like Terrence gave me so I personally wanted to go out my way give him and his store a great review. I would recommend this facility to anyone
Barry Hobbs
December 22, 2015
Happy holiday want to share my great visit at your store #0593. The service and attention was outstanding and serve with nothing but smiles and information. The staff does beautiful with its customer task, real friendly... I rate them 5stars only because there are no 6 stars to give them mr. Ballenger, ms. drummond, mr.Gee, mr. Ross. Happy Holidays!!!!
RL
December 20, 2015
I was concerned about my account. So I quickly stopped by the office. David Gee and Terrance Ross were able to put my concerns to rest. Their professionalism is outstanding.
Ray Mensah
December 20, 2015
David is great excellence service DC Church
Rhea Baker
December 19, 2015
First let me say Thank You for such a very positive moving experience; all the way from the move-in to our move out. CubeSmart will always be my choice in the future, for all my storage needs. The customer service is on point with all the staff. Terrence Ross makes you feel like family with him; he is very personable and professional with a strong attention to detail. Jennifer and Frederick, they were great too. They are a Great Team and play well off each other with their customer service. I see how this team is so great at their jobs, they act like family too as though working there is not necessarily a job but something they enjoying doing; them actually making their customers happy in all aspects of their moving experience. I have used other storage facilities numerous times, but I have never experienced this quality of customer service at any of them. It has truly been a pleasure working with CubeSmart (Donnell Drive) as a company and most of all their staff. I would highly recommend them to any of my family and friends. This ias said knowing that I'm not the easiest person to please either. Great Job Terrence, Jennifer and Frederick; keep up the good work. MERRY CHRISTMAS!
CeCe
December 19, 2015
Great customer service! Terrence, Jennifer, & Frederick were all very helpful, courteous, & knowledgeable. They answered all my questions & made my experience the best. I would definitely refer my friends and family for any storage needs. Thank You!!!
Erin W
December 17, 2015
Frederick B. helped me through the whole process and he was great. I visited the unit before renting it and he explained the facility, everything needed for renting the unit and using the free truck. It was my first time needing a storage unit and things went well. I briefly interacted with two other employees as well and they were friendly too.
William Lindsey
December 15, 2015
Hello my name is Mr William Lindsey in unit number #4124 and i wanted to take the time out to acknowledge David Gee on his customer service and only working (PT) He is one of a kind and and is very understanding with issues like its his own. Sincerly William Lindsey
Lolita Fields
December 15, 2015
I'm a new customer storing at this facility and I'm very impressed with this facility. The site is clean well kept together and Terrence Ross rented me my unit and his customers service was outstanding. Hard working and motivated every question or concern I had he helped me out wit . the other managers Fred and Jennifer was nice as well . so I went out of my way to give them cutdos especially Terrence Ross good job
FaZe McNair
December 15, 2015
The purpose of this letter is to formally and publicly commend David Gee for the excellent service he has provided me while working at the Cube Smart Self Storage at 3750 Donnell Dr. District Heights, Md. 20747. In my opinion, the level of services and support that Mr. Gee has extended to me and my family , has been far beyond my expectations. I have never before written a letter like this on an entirely unsolicited basis. However, in this case I was so impressed by the support and services provided by Mr. Gee that I felt compelled to go on record with my praise. He truly deserves it ! In an era where exceptional one-to-one customer service excellence is virtually disappearing, the work that Mr. Gee is doing should be held up as an example for others to try to emulate. What particularly impresses me about the level of services and support provided by Mr. Gee that there is no additional financial rewards involved. It appears that it is simply his commitment to excellence in customer services and support that motivates him to always go the extra mile in customer satisfaction. In closing, I believe that Mr. David Gee deserves to be congratulated and rewarded for his outstanding commitment , dedication, and service to the Cube Smart Organization. Very Sincerely, Aaron D. McNair Valued Customer # 1108
clarence ashe
December 14, 2015
was outstandingTerrence Terrence Ross was such a big help. The store is very clean. Great customer service. I e . I wiim going to recommend this place to my friends
Jaye Mason
December 14, 2015
I recently had a storage there, and my experience was wonderful. The facility was very clean and the staff was very welcoming. Terrence Ross did exceptionally well with assuring me that my items were in good hands! I would definitely recommend this cubesmart to anyone.
June Hawkins
December 1, 2015
Because I was taking very care of with the staff member(David gee)very very very sweet person handle everything that I needed and also very respected young man do business with him anytime
alexandra shipp
November 17, 2015
I enjoyed the great service from Terrence he was very patient and made shure i had easy acess to my storage.good clean facility store is well kept up
Eric Sohn
October 31, 2015
Terrible customer service. They request an insane amount of personal information without being able to provide ANY written policy stating why the information was needed. Their answer was invariably "that's just our policy". I call the district manager, Steve Early, three times and left him two voice messages. I never received a call back. We contacted cubesmart's legal department multiple times to no avail. This company is a disaster. Find another place for storage!
Michael McIlwain
October 1, 2015
It is very clean and climate controlled. Customer service is outstanding,
Morgan Williams
September 12, 2015
My experience with this location started off a little rocky, however once the store manager Frederick Ballinger looked into my situation things started going right. He continuously checked in with me, updated me on the progress and gave me his word that he would look into things and he did just that. He fixed the original issue and went above and beyond with his customer service. It's nice to know that customer service still exist and that there are people like Frederick still around. I greatly appreciate his help, dedication and constant communication with me. I highly recommend the staff as well as the location as they truly treat you as a valued customer and work for you, instead of the company.
RORI B
January 21, 2014
Doesn't even rate one star...... my unit was broken into after 2 yrs. Office staff along with corporate officers refused to investigate or at least reimburse my insurance deductible. I loss items that could not be replaced!!!! It's very convenient that office staff has access to security cameras.
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