Reserve a Self-Storage Unit at 9641 Annapolis Rd in Lanham @CubeSmart

Tonja Weston

March 25, 2025

DORTHY SHOULD TO BE REGIONAL MANAGER. Every CubeSmart should have the same standards set forth by Dorthy. Actually every business! She’s easy to work, she is patient and so knowledgeable.To say she is awesome somehow still feels like an understatement. Thank you for Dorthy!

Sir Ratt

March 25, 2025

Warner Carter

March 15, 2025

Customer rep Dorothy's knowledge of the facility and her customer service support to me is outstanding. Great job.

Tasha Hawkins

March 12, 2025

Very nice place and the guy that helped us was very great and helpful

Roland Achah

March 9, 2025

k. Darren Reese

February 24, 2025

Dorthy is amazing very professional through and kind.

samuel foyoh

February 21, 2025

She was exceptionally professional and accommodating. May the whole process smooth. Thanks for the service.

wilton gordon

February 21, 2025

Dorthy was very knowledgeable and took the time to explain all of the questions I had about rental.

Susan Joseph

February 16, 2025

Dorthy was the best. She had a great smile when I entered the building. Outstanding customer service.

L C

February 6, 2025

Dorothy at CubeSmart was just Outstanding to work with. Dorothy was very friendly, caring, and accommodating regarding he availability to assist. The process in obtaining a storage bin was very stress free. Could not be happier.

Yolanda Tracy

January 28, 2025

Florence Wilcots

January 28, 2025

Dorthy was very professional, patient, and knowledgeable. I would recommend CubeSmart to family and friends.

Rhonda Carter

January 24, 2025

PrincessNabs Kimbu

December 28, 2024

Dorothy is a rare gem. She is very welcoming and made me feel at home. She remembered that I had just had surgery and asked how I was feeling. She guided me through the whole process and was very professional the whole time. It was a great experience and I will recommend Cubesmart to friends and family anytime.

Russell Cody

December 21, 2024

When I go into the office it's always a pleasant visit. Dorthy does her job very well and caters to me each time.

Rick Marx

December 17, 2024

Dorothy is AWESOME. Outstanding customer service.

toni martin

November 18, 2024

Neat clean storage spaces

Willie Araitunado

November 6, 2024

Excellent, seamless process and great customer service at that location.

Sonya Lyatsky

November 6, 2024

Very nice location close to our house; the unit is clean and nice; we found available unit accessible from the ground. The location is secure; the access is easy for clients; the stuff is polite and helpful.

artys gatling

November 1, 2024

Had a tremendous experience with Johnnye Great personality, made getting a storage unit actually fun

Lisa Gant

October 31, 2024

Skylar Minor

October 1, 2024

Johnnye & Eric were fantastic. She is so very sweet , kind, and patient. Eric was so very kind , respectful, and understanding.

Juanita Blackeney

September 18, 2024

Marylou Colom

September 17, 2024

Johnnye went above and beyond in her services. Very friendly smart . Love how she work with the clients. She is very professional. We need more employees like her. She is awesome .

Carolyn D. Allen

September 14, 2024

Johnnie is amazing! Clean facility/restroom.

jeff davis

September 6, 2024

Newer modern facility but has a pest problem. On the second day here I noticed a roach in my unit. Over the 3 months here, I noticed mouse dropping in and around my unit as well.

Noris Quintanilla

August 24, 2024

jorge felix

August 12, 2024

Absolutely awesome Johnnye was grate very helpful and very grate in all aspects, 5 starts to her

Napoleon Bradford

July 19, 2024

This is an amazing space!!! The staff was very thorough in all they did!! Especially, JOHNNYE

Iris rubio

July 1, 2024

darnnell trammell

June 20, 2024

Great customer service I was very impressed

Leticia Castillo

June 18, 2024

(Translated by Google) Good place I buy stores and always without good places and their staff is very friendly (Original) Buen lugar yo compro stores y siempre sin buenos lugares y su personal muy amable

Jerry Walker

June 17, 2024

In my job I’ve dealt with a number of self storage facilities to handle our corporate storage needs. Johnnye was friendly, knowledgeable, and helpful. The property was clean and neat and the overall experience was superb. I’m so happy I found CubeSmart in Lanham.

RSN Sports DMV

June 14, 2024

They have great deals!

muhammad zia ul haq

June 14, 2024

Aaron was great and very helpful

Wendell Brown

June 13, 2024

Aaron was very helpfull with answering all my question.

Jay 7

June 10, 2024

Forced to leave this place after 3 days THIS PLACE HAS A MAJOR MICE INFECTATION! Didn't notice at first but the floor/walls of my 5x5 had streaks of urine, blood, grease and droppings from mice. In fact upon closer inspection, the corners are not isolated from the adjoining units, this allows mice to move freely from one to the other I told the manager about this and her response was they have exterminators (she didn't seem to care to be honest); You can see from the photos that this problem has been going on for years Avoid this location if you care about your stuff Moved to Securespace and been happy since

Mbah Kem

June 1, 2024

He was very welcoming, polite, and paid attention to my needs

Makela McRae

June 1, 2024

Aaron’s service was top tier! He made my transitional experience to Maryland less stressful. The information that was provided gave me confidence in my choice of self storage! 10 out of 10 recommend! Excellent job Aaron!!!

David Freeman Jr

May 23, 2024

Their customer service was amazing! She gave us what we wanted for the price we wanted. Thank you for the experience

Sebastien David

May 21, 2024

Great customer service! Manager Jonnye and Aaron at the front desk are very helpful and friendly! ??????????

Eric Jenkins

May 21, 2024

Johnnye was very professional. She explained everything proficiently. She also was very knowledgeable.

Emmanuel Mbagwu

May 18, 2024

Johnny you have. Been the best and it is because of you that I stay here for so long. You have been a great help to me. I appreciate you. Good person to relate to. Thank you so much for everything. I recommend a promotion to you as. Soon as possible

marcus snoddy

May 13, 2024

She's the greatest

Desmond Pleasants

May 11, 2024

Very clean unit and Ms.Johnnye was very helpful with all of my families needs and went above and beyond to help us. Thank you for everything!

shyree anderson

May 11, 2024

This moving process has been nothing short of stressful, but Johnnye & Aaron were gems in helping take a bit of the load off my plate. It was an easy and seamless transition when I moved in and out. I greatly appreciate the help from both of you as well as the great customer service.

venice cheney

May 11, 2024

May 11, 2024 Dear CubeSmart Management, I am writing to express my profound disappointment with the recent interactions I had at the Lanham location on May 8, 2024. As a loyal customer of over eight years, I have always valued the convenience and reliability of CubeSmart. However, the events that transpired during my recent visit have left me deeply dissatisfied. On the fifth of the May, I spoke with the property manager, Joanne (or Johnny), regarding an issue with accessing my storage unit. Despite assuring her and paying my bill that day, my unit remained locked when I arrived. This oversight caused significant inconvenience as I had to transport all my belongings back home. The following day, upon returning to CubeSmart to address the matter, while dropping our things off I was met with further shenanigans, While attempting to communicate with Joanne (or Johnny), I was interrupted by Eric, who identified himself as the district manager. His approach was dismissive and condescending, and his assumption of my emotions only escalated the situation. Despite his promise of reimbursement, I have yet to receive any communication from him or Joanne (or Johnny). I called and left a message for Stephanie Burdo “ regional manager” And still, no one has reached out to me. Furthermore, the lack of professionalism demonstrated by both Joanne (or Johnny) and Eric is unacceptable. Joanne's (or Johnny's) reaction to being addressed with a term of endearment was unwarranted, and Eric's demeanor was disrespectful and ignorant. As a district manager, Eric failed to uphold the standards of customer service expected from CubeSmart. It is deeply concerning to me that such behavior is tolerated within your organization. As a valued customer, I expect better treatment and respect. I request a formal apology from both Joanne (or Johnny) and Eric for their actions and the inconvenience caused. Additionally, I urge CubeSmart management to address the cleanliness and operational issues at the Lanham location, as they reflect poorly on the company as a whole. Please consider this letter as an opportunity to rectify the situation and restore my faith in CubeSmart. I eagerly await your response and a resolution to this matter. Sincerely, Cecelia

rashad green

May 10, 2024

Cleanliness has always been something I appreciated

Mary Danet

May 7, 2024

Great customer service!!!! Johnnye is always available to answer any of my questions. Aaron is very helpful and kind. Eric the DM is a compassionate manager and is very helpful and kind.

Christopher Powell

April 23, 2024

Jonlhnnye was very proffesional knowlegable and delivered great customer experience

Von Glenn

April 22, 2024

Johnnie assisted me she was very helpful and tentative!

Motunrayo Sorinola

April 22, 2024

The front desk lady Johnnye is an awesome lady, friendly and patient. Despite the fact that my sister and I were exhausted she made us laugh.

remy johnson

April 21, 2024

MidNight DarkChocolate

April 20, 2024

Johnnye is the best super kind courteous and patient!

Rigoberto Argueta

April 17, 2024

I'm very happy, they serve very well.

J M

April 17, 2024

I had an outstanding experience moving into CubeSmart self storage in Lanham, Maryland, thanks to Johnnye, the manager. She truly went above and beyond to ensure everything went smoothly from start to finish. Johnnye not only helped arrange a free rental truck for moving my items into the unit, but she also assisted me when I accidentally locked my keys inside the truck. Her willingness to jump in and help resolve the situation promptly was greatly appreciated. Her exceptional customer service and dedication made the entire process stress-free and enjoyable. I highly recommend CubeSmart in Lanham, especially with Johnnye at the helm!

Ade Nike

April 17, 2024

Friendly, awesome, professional, attentive, and patience. I will use Cubesmart all over again.

Charles Green

April 12, 2024

Wonderful place to have your storage. They keep the place clean. I did not give this place five stars because they closed and locked the facility too early for the money, they charge you to store your things. Remember they go up on your rent every year. Always asking to see if they have a better price and promotions but you would have to move to a new unit to get that pricing.

Carlo

April 8, 2024

Great environment and storage units. Clean and never an issue with accessibility. But 20% price increase after less than a year of service was too much for me. Check your prices elsewhere.

Ricky Wilson

April 6, 2024

Aaron was very friendly, professional and thorough.

Silvia Rodriguez

March 28, 2024

yours truly

March 28, 2024

Aaron was so helpful with the whole process of getting a space here. He was very professional and I sincerely appreciate him.

Michael Redding

March 19, 2024

Johnnye and Aaron were fantastic.Aaron called me to let me know I was delinquent, on paying my monthly dues. I have never had a more polite and motivating phone call, concerning paying money I owed. It was sort of a once in a lifetime experience. Kudos.??????

Cherelle Burnett

March 9, 2024

Johnnye and Aarón greeted me with great customer service and I was able to complete all my needs today. I highly recommend.

Keona F

March 4, 2024

At The Most Stressful Time Of Our Life, Johnnye Had Us Smiling On The Way In and On The Way Out!

Keona F

March 4, 2024

Johnnye Was So Helpful and Had A Beautiful Spirit. She Is Truly The Best and She Is Extremely Experienced In Storage. PROMOTE HER!!

Jamaal Khaalid

March 2, 2024

Johnnye was the best ever. Her customer service is excellent and made my move go smoothly

Antwuan Carter

February 29, 2024

Vero Chavez

February 28, 2024

Facilities were clean and having a dolly there to use was very helpful.

Don Aitcheson

February 23, 2024

nana kennedy

February 18, 2024

Johnnye was very helpful and made the process very smooth. Respectful prices and clean storage spaces. I would hundred percent recommend the Lanham MD location to anyone looking for some extra storage! Peace.

Melody Alston

February 7, 2024

First time getting a unit so far, everything has gone along smoothly.

D. W.

February 4, 2024

Not only was Johnnye helpful, but she is an impeccable manager of the property on Annapolis Rd. What seems to be impacting the facility is lack of adequate staffing. I am more than sure Johnnye would run an even more efficient operation with adequate staffing. Thanks for everything, Johnnye!

Cherie Johnson

February 2, 2024

Raymond Brewer

February 1, 2024

Me experience with Cube Storage wonderful,thanks to Johnny bright personality and her professionalism....I will definitely recommend family and friends

Ademola Shobowale

January 20, 2024

Johnnye, was amazing and her customer service was top notch. Thanks for making me feel welcomed and valued.

Ruth Richardson

January 8, 2024

Johnye was awesome. I told her I was a visual person; she didn't hesitate to take me to the chart and show me what my storage would look like. Then she showed me the difference of two feet. I felt like I chose the right storage location even though the Cube was not supposed to be my first stop. Thanks Johnnye for your assistance.

Renee Chapman

December 16, 2023

The process of renting a unit was pleasant and quick. The facility was clean and well kept.

Ry Moore

November 15, 2023

Johnnye was absolutely amazing! She displayed the most dedicated customer service with the utmost professionalism and dedication. She explained everything thoroughly, extremely helpful and was so polite and thoughtful! Johnnye, thank you from the bottom of my heart for being so amazing!!! 5/5 stars!!

Zenash Habtewold

November 1, 2023

Samuel Leiva

November 1, 2023

(Translated by Google) excellent very good service and security (Original) excelente muy buen servicio y seguridad

Carief Smith

October 18, 2023

Johnnye at cube Lanham in MLK was amazing very helpful, and professional and she explained the process very well, rates are cheap and units and property is clean and 24Hrs surveillance

Humbled By3

October 11, 2023

Terrible customer service. Just terrible!

A M

October 10, 2023

Mrs. Johnnye has been thorough and provided the best customer care support from the day I moved into the storage unit, September, 2020 to the day I moved out of the storage unit October, 2023. I could not have asked for a better Manager to engage with and handle all of my billing needs too.

Nate C

October 10, 2023

Johnnye Was SUPER helpful setting me up for my reserved storage unit. She had me set up and ready to go in no time and answered all my questions thoroughly. Her spirit is unlike any other. A great person all around. If you’re lucky enough, she may even give you a song recommendation. “Parachute” by Chris Stapleton is now a favorite of mine!

Steve Martin

October 6, 2023

Clean & tidy unit. Shantel gave excellent assistance with the rental process

Cassandra Archer Morgan

September 12, 2023

tiffany king

September 5, 2023

Chantel was awsome with helping me find the right storage space that was perfect for me. i also love her customer service skills i really appreciate her service. Thank you.

TEAMCHEVY #CommentKing

August 27, 2023

The service I received was very exceptional and Jonnye provided a very comforting experience for me . Will recommend to friends and family.

Julie Pierce

August 27, 2023

Johnnye, who helped me get moved in here after I registered online, was absolutely the best! From calling to welcome me, walking me through check-in, and patiently answering all of my questions, I couldn’t have asked for better customer service. Top notch! Clean facility, convenient location, and immediate move-in. Everything I needed.

Melvin Miles Sr

August 26, 2023

The manager is not only knowledgeable but also very helpful.

Patricia F

August 26, 2023

When I spoke with Johnnie on the phone she was so helpful. She supplied information about the facility and she explained everything very nicely. It's because of her I chose this facility

TwOisDistrict

August 23, 2023

Johnnye is amazing. Her customer service was well received. I would definitely give her a raise.

Steve Tyner

August 22, 2023

I have the best experience when Johnny is in here working she works with everybody she is the greatest y'all should give her a raise

Mecca Recio

August 22, 2023

Peace, I Like to Thank Johnye for assisting me and our family with first being so understanding and supportive. Johnye is very professional and was a Big help making a decision on our unit . CubeSmart , she is a 10 out of 10 and we appreciate her patience . Stay Blessed ??

cris Walker

August 21, 2023

Price goes up yrly which I didn’t expect not ok happy with. And rodent droppings found in unit . Spoke to manager and they have been working on that. Store manager very nice and informative!

Patrick Arrington

August 19, 2023

CHIK-FIL-A CUSTOMER SERVICE AT CUBESMART!! I've been looking for a storage facility for a week now, cleanliness, customer service, and smell is vital in my search. I came in with my list of questions, I met Johnny and she took on a tour of the facility like it was a tour of her house. I was impressed with the cleanliness of the facility, she smiled and spoke to everyone that we encountered during the walkthrough, very patient and knowledgeable about the transition, very patient with my thousand questions ?? and was a great listener. I was indecisive with which facility I was going to use, but her superior customer service convinced me that this is where I need to be. If you're looking for a storage facility that looked good, smelled good, and a management that is attentive to your needs, Johnny at Cubesmart is where you need to be.

Philly West

August 19, 2023

Great size also thanks Johnnye for your help enjoy

johnlarry1407

August 18, 2023

Great customer service from Mrs Johnnye. She was perfect from beginning to end with the process I recommend anyone needing storage to come to this cube smart....

777flightman

August 16, 2023

Johnnye was the best! She has very helpful both times. She even saw me 30 min after there were closed.

Jordan Wafula

August 15, 2023

I really do appreciate Johnnye’s service and kindness. It really is genuine and I recommend her truly.

C Hawkins

August 14, 2023

Johnnye is always so pleasant and helpful anytime I need assistance.

Marlene Kelbe

August 12, 2023

Johnnye was very kind, accommodating, and helpful, she went above and beyond to help us locate our storage. Thank you!!!

Kendra Harley

August 11, 2023

Johnnye was AMAZING!!! She answered any questions we had, carefully explained the entire process, walked us to our unit and offered her assistance in any way possible. She is an example of what OUTSTANDING CUSTOMER SERVICE is supposed to be!!! You can tell that she loves her job and we love her!!!!

Chris Marsh

August 7, 2023

Johnnye was amazing! Very well versed and knowledgeable! 10/10!

Benjamin Olubasusi

August 7, 2023

Good staff(Ms Johnnye), very helpful in aspects

Jossy Oyeniyi

August 5, 2023

The Johnnye lady is so nice and helpful each time I come to the office. Thank you

Keba Baldwin

August 5, 2023

Had a great customer service interaction with Johnnye and her staff. It was pleasant accurate and on time. Thanks for all that you do.

Alicia B. Oliver

August 5, 2023

Johnnye is the best and we have been using their facilities in Lanham for years and they are always our first choice.

Don Juan

August 5, 2023

Today I visited CubeSmart. I just to say my experience was amazing due to Johnnye. She was extremely professional, pleasant, polite and understanding of my storage needs. Her customer service is impeccable and I wanted to give her praise. Some people are at a job to do their job and some are there for a paycheck. Johnnye is there to do her job and she is passionate about providing excellent customer service

Kenneth McDuffie

August 3, 2023

Good service

Karen Osorioperez

August 3, 2023

When I went into the rental office to confirm my reservation I was greeted by the associate name Shantel and then spoke with Johnnye. They answered all my questions and very friendly. Great customer service provided and would recommend for friends and family.

Melody Reynolds

July 27, 2023

My experience was great thus far. I was greeted with a smile and with much patience and professionalism. I was apprehensive going into establishment, but came out feeling much easier after my questions and concerns were addressed.

Ricardo Durrette

July 22, 2023

Johnnye was amazing. Got all the information and knowledge I needed about the unit and features.

Angelique Smith

July 17, 2023

George Albrecht

July 15, 2023

I had a very great experience with Johnnye at this location. She was very knowledgeable, the facility was very clean and I would definitely do business with this location again.

J Chase

July 13, 2023

Everything has been great and meets my every expectation. Johnnye has always been very helpful to me when I come in the office. My only issue is with the unit to the right if me?.. His unit is a mess and looks like he is storing random junk

Jan Clemonts

July 12, 2023

Johnnye is awesome! She knows who I am before I get in the door! Great customer service!

Abdulshakur Aboud

July 12, 2023

Wonderful experience each time I come to the office. Johnnye is very friendly and courteous with me every time I come. Thank you, Johnnye

King Bonilla

July 12, 2023

Shantel and Johnnye were great! Had a great experience while looking for the right unit. Thank you !

Danny Morales

July 12, 2023

Johnnye was so very helpful to me and my brother when we came to the office to rent a unit. So glad we chose this location

James Jack

July 8, 2023

Excellent service from Johhnye. Thank you for your help. OK. I had to come for another unit and had a great experience the second time as well. Thank you so much

Kevin Hammett

July 8, 2023

paul mcdowell

July 7, 2023

Awesome customer service .great customer support. Thanks johnnye

Peter Gaskins

July 4, 2023

The facility was always clean and secure and the staff was always professional and pleasant.

Clive Monnity

June 28, 2023

Ive been at cubesmart for a few years and the manager Johnnye has always been helpful and knowledgeable in all things on the property. She is always prompt to correct any issues that comes up. Great customer service Very knowledgeable Johnnye know the property like the back of her hand.

Alvetta Jones

June 23, 2023

Miss Johnnye is very kind, knowledgeable of her job and very helpful with everything she did.

Omar Sillah

June 23, 2023

Great person and very diligent with me.

Ken

June 15, 2023

The store manager, Johnnye, is exceptional! She got me set up quickly and answered all of my questions. She assisted me with everything I needed. Very friendly and knowledgeable.

Bert James

June 14, 2023

Wolff Mason

June 9, 2023

From the moment I stepped foot inside, I was greeted with warmth and professionalism from Johnnye and Timesha which set the tone for a truly memorable experience. Johnnye was awesome at giving me all the info for my rental.

David Harper

June 7, 2023

The staff was very professional and helpful. Would be glad to rent again or recommend to a friend

Omari Chenoweth

June 6, 2023

Johnnye was very helpful! Made setting up my account super easy

william monet

June 5, 2023

Great experience, thanks to Johnnye. Quickly got me where I wanted to be and out with expertise.

Andre Collier

May 31, 2023

It’s always been a pleasure to deal with Johnnye since 2018. She is always respectful and full of patience. I recommend everyone to come to this site. Thanks Johnnye, you are the best!!!

Didier Hounkpatin

May 31, 2023

Johnnye is Very nice person, she help me found cube even though it is at à different store.....

Readone

May 31, 2023

My experience with Johnnye was excellent, she assisted me with everything I needed. Very friendly and knowledgeable ??

edith oruebor

May 30, 2023

Johnnye is awesome. Her Customer Services is waooh

ademyde honeyteary

May 30, 2023

Johnny gave us excellent customer service with detail attention to our needs, and it is awesome. I wish to meet her personality anytime I am here.

Damon Mobley

May 27, 2023

Timesha has helped me out tremendously.She has potential to move up on this company please take notice..Respectfully Damon Jamal Mobley

Donna Best

May 19, 2023

Unit was always safe and secure. CLEAN!!!! My storage size was perfect for what I needed. I didn’t like the yearly price height. My unit started off at $79.00 in 2020 and ended 2023 $106.00

Joseph Hawkins

May 18, 2023

Great service extremely professional Johnnye

Aminata Nabie

May 15, 2023

I had trouble shooting with making a payment but Johnny's self storage 9641 Annapolis Rd, Lanham MD assisted me and payment was successfully processed. She has an outstanding customer service performance.

Catalina

May 15, 2023

So grateful & very thankful for Johnnye at your Lanham Location she is an Angel she get a 5 STAR + MORE!!!!!!!!! What would I do without MISS Johnnye. She is my angel. Tha k you so much for all you do.

ANGELA HAWKINS

May 9, 2023

Excellent Service??johnnye. Thank you

Will Badgett

May 7, 2023

Timesha is wonderful, very helpful and professional.

david johnson

April 14, 2023

Mo the it about

Josephine Metzger

April 12, 2023

The store manager, Johnnye, is exceptional! She went above and beyond, exceed her work hours, to wait while I got stuck in traffic to make a payment. She welcomes me with a great smile and gave me all the assistance that I needed. You guys need more managers. Like her! I wish I could give a 10 STARS!

Malaika Rose

April 12, 2023

Brian Smith

April 12, 2023

Great staff and easy access to my unit.

Paul Shelton

April 8, 2023

The intake manager, “Jyhannie” I believe is her name, albeit the spelling may not be, was absolutely AMAZING!!! She was VERY professional and efficient while attempting to juggle multiple customers while making everyone feel comfortable. The facility is great but she was phenomenal. She’s a great asset to your company!!

Abigail J. Covington

April 6, 2023

Timesha was great! She got me set up quickly and answered all of my questions. She walked me to all the units I wanted to see and ultimately helped me have a seamless process.

J Intl Real Estate

April 4, 2023

It's clean, but it's difficult to find someone working in the office. They have hidden fees like charge for lock even if you didn't purchase a lock. Not a fair or friendly environment.

Felix Fon

March 30, 2023

Timesha was great, polite with good communication skill.

Felicia Nwabueze

March 27, 2023

Johnnye is excellent. Her service in assisting me was great. Glad u chose CubeSmart!

Ranielyn Monnity

March 26, 2023

Demetrius Gooden Jr

March 24, 2023

Good storage but they will trick you with a promotion price and then raise the price after some time. My bill was 180 something and then shot up to 230. I'm assuming it was due to me signing up for some kind of promotion. I should have read the fine print so that's my fault but things should just be transparent. I shouldn't have to go so in depth for honesty of prices.

Emmanuel Olorunyemi

March 24, 2023

I knew that I was in for an excellent treat the moment I stepped in CubeSmart today. Johnnye provided a tremendous customer service. Jonnye’s patience is really amazing coupled with the fact that she is very resourceful. Overall, I enjoyed my experience at CubeSmart and I will be excited to recommend someone in the future. Courtesy Jonnye.

Jusso Beats

March 23, 2023

Timesha was a great help, she has awesome customer service. She showed me around and it’s very clean there, I will definitely be renting with her!

Hassan Kamara

March 22, 2023

Johnnye was very good. I a a return customer and was very pleased with the service

vell

March 13, 2023

Jonnye She was very helpful she took time to walk with me the unit and show me the correct way to lock the unit I appreciate people who take the time out to help other people

Sulsam B

March 6, 2023

She's the best you ever will have. JOHNNYE

London Fields

March 3, 2023

Thank you Timesha the move in process was wonderful. I’m glad i chose this location

Ngeb Joel

March 3, 2023

Jonhnye is best

Nefetari Alghali

February 27, 2023

Johnnie in the Lanham, Maryland storage location is a Gem. Very professional, fair and reassuring. Her customer service is 1st rate! My father died a few years ago leaving me with the burden of his storage bill. I don’t know what I would have done without Johnnie during that difficult time. I cried with her and laughed with her. She’s amazing!!!!

Peter Agbro

February 24, 2023

Excellent Services and Johnnye was very helpful.

My Tivo

February 23, 2023

Timesha was very professional I would recommend her to everyone! She was super NICE and HELPFUL I truly appreciate her service today!

Renee Jackson

February 18, 2023

I would like to recognize Ms Johnnae at store #5404. Ms Johnnye was very knowledgeable, professional and patient with me. Even when I was getting upset, and ugly, she remained calm and professional. Her customer service is outstanding. She assisted me with the CubeSmart app as well. Very nice lady.

Bernard Poindexter

February 15, 2023

Irvin Garcia

February 13, 2023

Johnnye, is amazing! Very kind and very helpful. I definitely like the way she’s upfront and honest with the information. Thank you!

Jennifer Twine

February 12, 2023

I had the pleasure of working with Timesha. She was very professional. Thank you for all your help. Johnnie and Timesha are AWESOME ??

Eugene W. Grant

February 12, 2023

Recently, I received a courtesy call from Johnnye an associate with CubeSmart. She called to inform me of a situation that needed my immediate attention. I responded and she greeted me, explained to me the situation and assisted me the entire time. Her customer service is exemplary and a true reflection of what an associate she do. Kudos to Johnnye.

Jessica Paiz

February 10, 2023

Timesha was the young lady who help me with my storage unit. She was vary professional, easy to talk to and vary helpful.

Giselle Martinez

February 9, 2023

Super nice

David Sumner

February 7, 2023

Awesome customer service. Super polite and patient. Recommend people use this place.

Leoria Brevard

February 7, 2023

Cube smart is the best. Johnnye is the very best she is topnotch at her job. I luv stioring my belongs with cubesmart.

Latoya Johnson

February 6, 2023

Cube smart is a very affordable and friendly environment for storage options. The customer service is outstanding I would like to thank Johnnye for her punctual and professional behavior, she’s an asset to the business I look forward to doing business with you all in the future. Thanks again.

Charlene Johnson

February 4, 2023

My Queen Johnny has always been so pleasant and very patient also very very knowledgeable. Thank for hiring an amazing woman

Big Stan

February 4, 2023

Jonhnnye is the greatest among the greatest... makes me feel like family! Very great customer service! Thank you so much

Cashnet Llc

February 3, 2023

I had great experience at cubesmart today. Johnnye and Timesha were extremely helpful and guided me through the entire process. I will definitely recommend them to anyone looking to get a storage unit. Thank you!

shalita jones

January 8, 2023

Ms. Johnnye & Timesha was very helpful and pleasant. My move and store ran smoothly and the facility is safe, clean and highly secure.

Anthony Prescott

January 6, 2023

Totally customer service. Timesha and Johnnye are awesome. I sincerely recommend promotions for them!

Gordon Trotz

December 23, 2022

Johnnye was great to work with. She made this process so easy for me. Thank you

Bill Hall

December 17, 2022

Super clean facility, security at all access points, and courteous and professional staff.

Wynne Tendilla

November 30, 2022

DAVE LAWRENCE

November 26, 2022

Johnny and Tamisha was very helpful Pleasant keep up the good work and it was nice meeting you all more people should be that polite glad I got to meet you ladies

James Price

November 20, 2022

Friendly and informative. Timesha and Johnnye were very helpful.

Brendan Woody

November 16, 2022

Ms Johnny was very helpful with my issue. She was very patient with assisting me with my storage issue. She also let me ventilate about how iam bad day. She helped ease my pain

Stacey Bartlett

November 15, 2022

Angela Morton

November 5, 2022

I had a great experience getting set up with my new unit. The staff Timesha & Ms. Johnnye are wonderful. They went over everything throughly and with detail. I made some new friends.

Paula Bonaparte

October 28, 2022

The manager, because she was so helpful and attentive. She made the rental experience wonderful.

Thomas Reed

September 30, 2022

Johnnye was extremely helpful in helping me select the boxes fort storage needs.

Sheryl Alexander

September 10, 2022

The facility was clean and organized, and I felt very safe. Also, Johnnye at the front desk was very helpful and cordial! Thanks for all your help!

Troy Baker

September 6, 2022

The Manger at that location is Wonderful. She is very attentive to the customer needs and wants.. Cubesmart is Blessed to have her.

Ray Schellinger

September 1, 2022

The sign up and check in process was very simple. Johnnye was exceptional with her knowledge and support. It’s a great place with which to do business.

Jacqueline Morales

August 31, 2022

Alicia Coleman

August 24, 2022

Johnnye is such an amazing and awesome person every time i encounter her at the CubeSmart site. I always look forward to her and her calls reminding me of my storage and any other updates. This has truly been the best experience!!! I’m totally grateful. Thank you always.

Raul Velasquez

August 24, 2022

Johnny was very nice and helpful. I enjoyed the time. Best day for me and my business

Kelvin Brent

August 24, 2022

Very good performance

Rafael Tilghman

August 23, 2022

Ms. Johnny is very knowledgeable, professional and helpful. Very courteous. There are many storage places around but I choose to stay here because Johnnye provides the best service. She is constantly running around making sure the property is nice and clean as well as making the customers happy! Update: again ms johnnye to the rescue. She called me to remind me for my payment so I didn't get a late fee. Thank you so much Ms Johnnye.

nneka truss

August 23, 2022

Terrance Beard Jr.

August 16, 2022

The staff at Cube Smart is very kind, patient and will do everything in their power to help you out! Excellent customer service!! So glad to be a customer here!

Chung Kim

August 16, 2022

Great customer service and clean storage

kev win

August 9, 2022

Johnny has great customer service. She didn’t mind assisting me and have a great sense of humor

Man Rod

August 6, 2022

I was sastified with the explanation of the unit when I got it.

sherell dixon

July 30, 2022

The facility manager in lanham, Johnnie

K Isaac

July 16, 2022

Johnnye made the process seamless. She was tremendously helpful and offered very helpful suggestions. She was patient and answering my questions.

Charese Williams

July 14, 2022

Prada Pre

July 14, 2022

Johnnye was so great! She assisted me from the time I entered until I departed. She made sure I had everything I needed and made sure my exit went smooth.

William Okalo

July 13, 2022

Johnnye is excellent with her customer service. She tries very hard to remember every customer and makes me feel welcome every time I enter the office. Every time I come in this office, the service continues to get better. Johnny’s heart is so pure and kind. I really appreciate her. Update to my review if it wasn’t for Johnny’s I would have left this storage a long time ago. She has really helped me so much. Even helped me downsize to a different unit to save money for me and my family. Thank you Miss Johnnye, you are a blessing to me

Valés Ngoulé

July 9, 2022

Good service very professional and efficient. I would definitely recommend this store. Johnnye was awesome

Garland Reed

June 25, 2022

Great experience and personality. I love the interaction and information from Johnnye

Eric Valentine

June 24, 2022

Johnny was OUTSTANDING....love her customer service & job knowledge.

mario edwards

June 21, 2022

User friendly instructions Clean facility and available cart to assist moving items

Jessey Vargas

June 14, 2022

Amazing Staff, just so everyone knows there's one person running this facility and she for sure runs it well, hallways are always clean, everything is kept very well great place to store!

Jaimie Norris

June 7, 2022

Mrs Johnnye made my experience awesome. Her hospitality was great durning my time

Micheal Santiago

June 4, 2022

Johnnie was a ROCK STAR!! as ALWAYS!!!!! They continue to be Fabulous to my family in our trying times.

Charles Johnson

May 27, 2022

Thank you Johnnye for being so helpful for the full time we stayed. Thank you again and I appreciate you so much. Johnnye treated us like family, sincerely yours, Pastor Charles and Shirley Johnson

Beniology 101

May 25, 2022

Crystal K

May 19, 2022

Jae Parkinson

May 17, 2022

I rented my space over the phone and I went to the office to just get my keys and access codes. When I got there I was welcomed by Johnny and it was one of the best customer service experiences I’ve had in a while. She was friendly, patient and very helpful even though I had plenty of questions. Anytime I go in to pay or get access into the storage she remains consistent with her service. The storage unit was clean and everything was smooth. Thanks again!

India Payton

April 26, 2022

Nelson Contreras

April 26, 2022

Johnnye was great she explained everything to us throughly and made sure we understood everything. She made our experience great!

Marquita Foster

April 22, 2022

I went in looking for wardrobe boxes. The young lady, Johnnye was extremely friendly and very knowledgeable.

Henro Hd3

April 22, 2022

Good experience with Jonny at cube smart good job well done

Michael Davis

March 29, 2022

I would just like to take time out to recognize your employee Johnnye for her professionalism, kindness and work ethic and most of all her customer service which was superb l would definitely recommend Cube Smart to anyone you can't go wrong with the service that Ms Johnnye presents as a valued employee l only wish that there were more like her in this world!!!!!!! Thank you CubeSmart for this hire definitely!!!!!!!!!

RecordedByDanny

March 23, 2022

Johnnye was amazing!

Charmaine Sweeney

March 23, 2022

I was in desperate need to put my stuff in storage. I literally had an apartments worth of stuff that I was moving out of my landlords house. I needed a big enough space for less than 30 days. Mrs. Johnnye was a God send. When I explained my situation she gave me the first month free and told me to make sure my things were gone before 30 days to avoid paying the expensive storage fee. She was beyond helpful. She went out of her way to be a good person and help me in my time of need. It’s people like her that make me feel comfortable to walk into an establishment without feeling like I’m being judged. The only thing I disliked about my experience was the day I had to remove all of my things out of the storage unit. I was sad to go, but I had to. Even the day I left, she was still nothing short of amazing. I’m really going to miss her genuine spirit. Thank you Mrs. Johnnye for all you’ve done for me and continue to do for other good people such as yourself. Whoever reads this review, I hope you get to meet this amazing woman. She won’t let you down.

Kimberly Henson

March 22, 2022

I had the pleasure of meeting Johnnye at the Lanham, MD location. She is a wonderful representation of CubeSmart. She is very knowledgeable, patient, friendly, and definitely a people person. She went out of her way to make sure I chose the right sized unit. Thank you Johnnye.

Maryietta Smith

March 22, 2022

Mrs. Johnnye made this experience seamless. Her professional, pleasant, welcoming demeanor made choosing CubeSmart easy. Her guidance and assistance was top tier. She walked me through the process while graciously showing her extensive knowledge of the products and services that were available. Mrs. Johnnye is the an amazing asset to this store and it’s customers.

Marquita Wise

March 19, 2022

Johnnye had excellent customer service. She was very helpful and personable. She took her time and explained our contract to us. She didn’t rush to finish with us just because other customers had entered the facility. Although she was attending to us she was conscientious about greeting the other customers as they entered.

June Rick

March 15, 2022

Mrs Johnny’s gave me so much professional care and how to use my storage Every time I came on premises it was clean I felt safe the halls were very nice it just made me feel so comfortable and safe that my personal belongings were there she was always available when I needed her and that was a plus for me I will always recommend this storage facility to everyone I know that needs one I’ve enjoyed my stay here if I needed this facility this is where I would come again Thank you for your service Ms June Ricks

wdC_Presents

March 10, 2022

Shamai Carter

March 8, 2022

Johnne was very professional with handling my storage unit needs. She was very patient with me and I really appreciate all of her help. The pricing was great for the storage unit of choice.

Michael Dickens

March 4, 2022

Truly Davis

February 23, 2022

The process was simple, the staff was kind and helpful, and the facility was well maintained.

Lavette Nicole

February 18, 2022

I have used several different storage facilities in the past to store my work equipment but Cubesmart is absolutely the best storage facility that I have ever seen. It’s very secure and CLEAN! Mrs. Johnnye is so wonderful! She is so friendly and she quickly helped me resolve a issue with my account. I love her!

Ralph Shepard

February 18, 2022

Great experience

Marcus Towler

February 16, 2022

Great customer service ! Very helpful

Winter Cold

February 11, 2022

Johnny helped me today! Thanks for the professional service.

Sharon Randolph

February 4, 2022

Johnnye and Andres are the best eber!!!

James Brown

February 4, 2022

Johnnye was awesome. She was very patient, polite, and courteous. She went over everything and explained the details of the rental to a tee. I would definitely recommend Cube Smart to friend but only if there dealing with Ms Johnnye.

Sheldon Givens

January 19, 2022

Johnny was wonderful very professional and attentive very good customer service ??.

Teddy Reeder

January 9, 2022

Mrs. Johnnye was very knowledgeable, great customer service and friendly. Explained everything in full detail and even offered a better solution to my needs. I will definitely refer my family and friends to this location!!!

Billy Bennett

January 8, 2022

Interaction with staff and services rendered allowed for an outstanding experience.

Howard Co Properties

January 8, 2022

The Lanham, MD facility had mice that damaged my belongings. And also had the nerve to raise my storage fee almost $100 within 1 year's time.

gerald Greene

January 8, 2022

Johnnye was awesome and so patient with me. If I need a storage unit again I am definitely coming back here. She was the best! She really knows how to treat a customer

Samuel Kojo Quansah (SammyQ)

December 28, 2021

Johnnye was awesome with hospitality and I would definitely recommend this location to my friends and family

Pedro’s Garage

December 28, 2021

Thank you Johnnye!

Derrick Johnson

December 22, 2021

Johnnye is amazing! She was very welcoming and knowledgeable. I was sold on her outstanding customer service. I will be moving in this month and I’m sure it will be a great experience.

Raicine Askew

December 11, 2021

Amazing customer service and personality. Answered all questions in detail. Made me feel me property will safe and cared for. Johnnye and Andres thanks for everything??

Suzanne Johnson

November 22, 2021

Very pleasant and helpful representative.

Charmaine James

November 17, 2021

I have nothing but great things to say about my experience with Cube Smart, specifically with Ms. Johnnye who is kind, resourceful and very people oriented. She was very helpful when I had an issue with my unit, immediately going into problem solving mode to assist. She's always pleasant. Even though she sees many people on the daily, I'm sure, she remembers me and all of these things combined make me feel safe and comfortable with leaving my items stored here.

L Steve Arnett

November 14, 2021

The rental agent was extremely knowledgeable, personable and efficient. She made the experience painless.

Dawne Collier

November 9, 2021

Johnnye was very professional and personable. She explained everything thoroughly. I highly recommend CubeSmart.

Rhonda Scott

October 31, 2021

Michael Clements

October 4, 2021

Had a wonderful experience with Johnnye she was the best

Tadai Wilcox

October 3, 2021

How patient and professional Vivian is. She really made me feel welcome. She answered all the questions we had as best she could. Her energy was just over the top positive and I love it.

Danicia Punch

October 1, 2021

Chantel McGill

September 28, 2021

This was the right place from the facility to the staff! Thank you Johnnye for taking such great care of my mom. Moving is never an easy task but your kindness and professionalism made such a difference!!! Thank you again and again!!!

Cheyene Rountree

September 25, 2021

Ms Johnney made the entire experience pleasant and a breeze. And was positive and enjoyable from from call to lock. Thank you Ms. Johnney

Favour Adebiyi

September 24, 2021

Johnny P was a great person with lots of experience, good customer service as well as being an highly professional.

Tiffani Kash

September 24, 2021

Employees have bad attitudes and they are never in the office during office hours.

Gloria Benjamin

September 22, 2021

Johnnye was a burst of energy, of professionalism, from as soon as I walked in to the time I left out, she left me with knowing that this is the place where I need to store my life possessions. Thank you so much for everything.

Dion Lightfoot

September 22, 2021

Johnnye Went above And beyond to assist me yesterday A1 customer service!!!

Wilber Cruz

September 20, 2021

Good experience! Very nice and helpful with costumers.

Garry Henderson

September 15, 2021

All good johnnye is awesome and always gives great custimer service!

Tillmon Figgs

September 13, 2021

Great patience and explained so I could understand. Thank you JOHNNYE!

Dr. Melvin Miles Sr

September 13, 2021

Johnnye, is an extremely positive and helpful team member! She is more than accommodating. She goes above and beyond!

Gerald Greene

September 11, 2021

Service is excellent here. You have to come see Johnnye and Vivian. They are a dream team

Walter Johnson

September 8, 2021

I’ve had a unit at this location for at least a few years. There is always one calamity or another that causes me to be late with my payment because I’m on a fixed income. Jhonnie, the manager of this location, is always at least willing to hear me out and if there’s a solution that benefits me, she always finds it. Not only that but her demeanor is always pleasant and she never brings any outside issues to her job. Unfortunately, my time here is about to come to an end, and I’ll definitely be a little better off for not having to pay this monthly bill, but I have to say, I will miss coming over here to pay my bill. Since I’ve met Jhonnie, that’s been the way I pay my storage bill, even though it’s out of the way for me. But I always feel better after spending those few minutes in her presence. In short, she’s one of those special people and I, for one, will miss her.

Michael Carter

September 7, 2021

Johnny’s was very helpful thank you!!!!

Keith Johnson

September 6, 2021

Great customer service in person and in the phone. Goes above and beyond. Thanks Johnnye

Charles Alston

September 3, 2021

The service at the Lanham location is always pleasant. We love Johnnye she is the best.

Jabari Henley-Edwards

September 2, 2021

Johnnye is awesome! She came in in her day off to cut my lock for me :) thank you so much for your help.

Jennifer Copeland

August 29, 2021

Myeshia Darden

August 24, 2021

I had a very pleasant experience.

Nakisha Yates

August 24, 2021

Johnnye was extremely positive, patient, and helpful! As soon as I walked through the door her energy immediately changed my spirit. She was more than accommodating. She went above and beyond!

A Smoot

August 21, 2021

Howard Wright

August 19, 2021

The experience was Excellent!

gabby lenoir

August 1, 2021

Great affordability and the building was always clean and secure. But I would suggest longer access hours.

Renate Brevard

August 1, 2021

I hate to give a low review but it’s based on the price increase only. I had two price increases within 18 months. My price increased by $5 at first and then I received notification that it would be an additional $20 increase per month and that to me was unacceptable. The facility itself is clean and in a very safe location. The staff was always professional and courteous.

GT from AG Black Lycan

July 30, 2021

Andre A

July 24, 2021

Stacey DeCruise

July 17, 2021

So far so good! Johnnye, the Store Manager was awesome and answered all of my concerns and made me feel ready to store my valuables here

Mr. Worldwide (Mr. Worldwide)

July 14, 2021

The Mgr Johnnye was very polite, very professional and very helpful. Best experience I have ever had a public storage in the past 20 yrs. I would recommend this location without hesitation.

Andrew Elias

July 3, 2021

Everything was great but the prices are very high.

Margarita Freeman

July 3, 2021

Staff is great, clean and the price is right

Helen Arlington

July 1, 2021

I really like the location its great service.

kay Rollins

June 25, 2021

Johnnye is AMAZING!!! This is my second time renting storage here, and I’ve been incredibly satisfied. The facility is very very clean, and organized. The rates are far less than any other storage spaces in the area, and you get way more for your money. Very easy process, controlled access, comes with some supplies. Johnnye was incredibly kind and helpful! She is very knowledgeable about everything took the time to explain everything I had questions about, she showed me the units, prior to me renting so I could physically see what I needed to buy. She worked very hard to ensure I was satisfied; she also helped my friend obtain her space at a great rate! Very very pleased with my experience here!!!

Katana Robinson

June 24, 2021

This was my first time ever renting a storage unit and so far I’m having a great experience thanks to Johnnye! She’s super friendly, funny and kind and put things in perspective for me so that i wouldn’t feel anxious about using a storage facility. She’s truly a shining star!

Brian Smith

June 20, 2021

Johnnye was great, very nice and great customer service

ciindy MACAULEY

June 4, 2021

Joyce Williams

June 3, 2021

Johnnye is super! Very helpful. knowledgeable, and courteous.

Bryan Yates

May 28, 2021

Just move here for the military and needed short term storage until apartment became available. Johnnye, location manager, was extremely friendly and helpful. She understood exactly what I needed.

Jerenia Pierson

May 22, 2021

The professional and courteous actions of Johnnye (General Mgr) shouldn't go unrecognized. On numerous occasion she has gone above and beyond to assist her customers. Hopefully, she will remain a permanent figure within the company and at the location for many years to come.

Omar Williams

May 15, 2021

He nice service. Very clean place.

TONYA DAVIS

May 8, 2021

Happy mothers day

Robert Chandleur

May 6, 2021

Remy Remi

April 19, 2021

Neat environment, courteous staff but not customer friendly.

Stephanie R.

April 16, 2021

They still have not fixed the outside and inside lights where my storage is located... after X amount of months possibly year or more. But do I get a discount for them not keeping up with service. NO SHOULD BE MARKED AS 0 STARS NOW New update: This place is no good. To make matters worst. They have locked the bathrooms once again. They claim it’s because some people misuse it. How can you misuse a bathroom when all I’ve seen in there is a mess of paper (from trashcan) and dirty floor (water). This is normal bathroom activity. If you don’t like cleaning the bathroom find another job. But the restroom should be available for your paying customers that specifically went from storage place to storage place to find and make sure it provided a restroom when needed. They also said they keep it open during office hours. Which is a lie because I’ve tried using during that time and it was locked. They have to have it available during gate hours because I am a lady and stay there working from my storage (loading and unloading for my deliveries) sometimes for hours at times and have my daughters with me sometimes too. We can’t just stop and drive off to use a restroom elsewhere. I’m working with heavy duty items and can’t just stop every second someone needs the restroom to drive off and use it 5min away. This has been a VERY bad experience and I have rented a storage place from cubesmart (other location) before NEVER did I have ANY issues

Bolawa Komolafe

March 30, 2021

I went to CubeSmart storage today, and had an incredible experience with staff member, Johnnye. she was extremely helpful and was truly involved.

Abayomi Sokoya

March 30, 2021

My experience at the Lanham CubeSmart with staff member Johnnye, was an amazing experience. She was helpful, and guided and directed me through the whole rental process. She was very helpful, and answered all my questions, even the ones I didn't ask for. She was involved, and checked in on me constantly,she was very professional and caring, you can tell she really likes her job. I normally don't write reviews, but my experience here was just so incredible.

SFM TAZ

March 30, 2021

Johnnye helped me ,she is very helpful and professional at what she does.

Karl Javellana

March 29, 2021

great friendly place and highly accommodating to all kinds of clientele. Very professional and knowledgeable

Mardorney Brinkley

March 29, 2021

Johnny was very patient and was able to get me in the perfect unit for my needs

Johnny Techboy

March 28, 2021

People keep blocking my storage unit ??

Karl Javellana

March 28, 2021

Joe Johnson

March 26, 2021

THE EXPERIENCE IS ALWAYS. A GOOD ONE, JOHNNYE IS AN EXCELLENT MANAGER AND PROVIDE GREAT SERVICES.

Joyce Edwards

March 25, 2021

Facility very clean and secure. Recommend using this facility for your storage needs.

Darnell Latney

March 25, 2021

Fred Levarity - WPMAED

March 24, 2021

I needed a storage facility and started shopping around in the Greenbelt area. Visited 3 storage facilities on 450 East/West Highway. I was unimpressed until I went to Cube Smart off of 450. Its an impressive looking place asthectically. I met staff member Johnny. I inquired about sizes of storage areas and pricing. I was impressed comparatively speaking. Johnny was knowledgeable,, professional, courteous and extremely, helpful. Johnny anticipated questions which is helpful to customers. It is staff like Johnny that take the edge off the moving experience. 5 stars to you Johnny.

Reg Roa

March 24, 2021

Johnnye is a super customer care representative, always helpful and smiling when she greets you all the time.

Alfred Petersen

March 24, 2021

Johnnye and Audrey at the front desk was very nice and gave us tarps for our funiture when it was rain. Great customer service

Melissa Logan

March 24, 2021

Audrey was courteous and helpful. She was very informative of the policies and procedures. I definitely got the satisfaction needed to make my move. I highly recommend this location. Whenever I need to use one of these facilities. I always pick Cube Smart.

Amanda

March 24, 2021

We kept this storage unit for years and had no issues with the company. Friendly and professional staff, especially Johnnye, GM.

Fred Levarity

March 23, 2021

alli abdulla

March 23, 2021

Johnnye is a very pleasant lady and always willing to help and answer any questions you may have. I always leave feeling appreciated as a customer.

osman kamara

March 22, 2021

Johnnie is a great customer service person very pleasant and she is very professional.

corey satterwhite

March 22, 2021

The customer service was outstanding! I absolutely loved working with the general manager Johnnye. She was very helpful in helping me decide on a unit that met all my needs at an affordable price. I highly recommend this CubeSmart facility! Bravo!

Daniel Davis

March 22, 2021

Johnnye P in Lanham branch of Cubesmart is a great person with warmth personality. Highly skilled & skillful with professionalism and reliability ! She is the best !! Highly recommended !!! Dan

Saeed M Bah

March 21, 2021

I have been a paying customer, who have came across a few rough times .... I have come to know the General Manager ( Johnny...) She has seen me cry, and wipe my tears several times for fear of losing my belongings.......I thank God for the Angel she is........Always willing to go that extra mile in customer service........Thank you Jonny....They need to hire more like you.......

Steve Poe

March 17, 2021

The general manager Johnnye was verbal helpful and professional. The best in the business.

Rayy Slyy

March 16, 2021

Johnnye is the best.. She helped me find a storage unit and made it easy for me to choose

kdogg champ

March 16, 2021

Johnnye has always given me the greatest experience when I come into my cubesmart lanham md.... Best thing that happened to me. Since I began my storage journey with cubesmart, she has made life so easy for me

Robert V Conley Jr

March 16, 2021

Misa Johnnye has always been very helpful and professional. She is my go to here at Cubesmart.

Dennis Thomas

March 15, 2021

Good enjoy her services johnnye

Roland Kinley

March 15, 2021

Best service provided today by Johnnye.

Jo'Nathan Worth

March 15, 2021

My experience with cube smart was exceptional the environment was very welcoming speaking with Johnnye and her customer is by far the best I’ve come across a storage facility and she will continue to receive my business with her positive energy and wonderful attitude.!!!

Kamille A. Davis

March 15, 2021

Such a pleasant and smooth experience. The staff is so professional and pleasant and facility is extremely clean and well maintained. I am so happy that I chose CubeSmart and this location!

Andrea Butler

March 14, 2021

Poor lighting where my unit is located. Still not fixed after numerous complaints.

superman batman

March 12, 2021

Very helpful very patient young lady Johnnye

Regina Redwood

March 12, 2021

I am more than pleased with cubeSmart in Lanham. The service is wonderful, the staff is patient and very knowledgeable. They go above and beyond for the customer.

JV Smoot

March 9, 2021

The service here is fantastic. Ms. Johnnye is the best!

Lamont

March 9, 2021

Standard storage unit.

Jennelle Anderson

March 9, 2021

I have been here for a year and Johnnye has been more than helpful and courteous to me in all situations even when nobody is in the office or the office is closed she comes within minutes. I like getting calls ahead of time to let me know when my bill is due and that helps me avoid late fees. I recommend for anyone to use this facility for their storage needs. The customer service is exceptionally great.

Jimmy May

March 8, 2021

Service with a smile and very pleasant and professional. Thanks Johnnye

Lydia Bracy

March 7, 2021

I am very pleased with this facility. Johnny is a customer service representative, and when I tell you she’s FANTASTIC, you need to believe it! I took her advice on an unit, and saved myself a couple of hundred dollars. Johnny showed me how I was under utilizing my unit. She’s awesome. She’s also very pleasant and friendly. The building is always clean. If you need to store any items, this spot should be your first choice. Johnny is the best!!!! The rest of the crew are professional and friendly as well. But Johnny went the extra mile and as a result,,, I am a lifetime customer. Keep up the good work!!!!

new mosez like da Real moses da king of Kings

March 5, 2021

This storage is new all I saw was clean..and safe ..car been park no one bothered...video camera and very nice staff..I remember that they checked on you quickly

Anthony Dozier

February 24, 2021

Johnnye was wonderful to work with, she made the process quick and easy. The property is very clean and well maintained which was important.

Richard Evans

February 23, 2021

Professional staff. Clean storage facilities that are well lit and feel safe. No water or any other damage. Just a very good storage experience.

olusegun okegbenro

February 23, 2021

Kwame Boateng

January 20, 2021

Great place

Omar “Cali” James

December 22, 2020

Pete Loews

December 22, 2020

Great new facility with clean space and good security but the customer service makes this place the worse in service of storage facilities I visited around the area. Even some older storage facilities around had better service. The property manager at this Lanham location has very poor customer relations skills which gets worse with their temper tantrums. They seem threatening towards customers and tend to focus on how strict they are with timelines. I was told by the property manager an appointment is needed for any visit to the office space due to COVID social distancing guidelines, however she stressed out that you can walk in at anytime to make a payment as if COVID differentiates someone making a payment from the person making an appointment. I also find it strange that they advertise a moving truck at their property but it’s never available due to one reason or another no matter how early you come in to book one. Think am kidding, show up as early as possible to try to book the moving truck and hear the next manufactured excuse they may give you. Bottom line, this particular property will probably attract more customers if their customer service could improve and if the current management is made to understand they are serving the people who rent at their storage space and not the other way round. I find it strange they had such a poor customer service (especially the rudeness towards customers) giving they are like 5 options of storage facilities close by that makes you feel welcomed with excellent customer service and property managers willing to cater for your needs. I hope the district manager makes an effort to raise the service capabilities at this location as he committed to cooperate that he will.

Bill Clat

December 20, 2020

Joann Elvis

December 10, 2020

Everything is Good

taneisha rosado

December 8, 2020

Very good customer service. The place is neat and clean. Love it

vivia lewis

December 5, 2020

A round of applause to Johnnie! I chose this storage Unit location simply based on the positive reviews I saw about her customer service and overall experience. I was not disappointed at all, she insured that all my concerns and needs were met and made the experience smother then what I thought it would be. I'm only a month in, but if anything changes I will be updating my review .

Coco Yob

December 3, 2020

I want to my storage to go see to organize my stuff and everything Looked busted there was mice dropping everywhere on my kids stuff it’s was so bad and they won’t do nothing to help even destroy all my stuff Insurance won’t even cover for that storage Horrible

cesar rios

November 30, 2020

Abu Barry

November 10, 2020

The management was very good and the storage is c the management is very good I will come back another timelean and safe

Fedrick Robinson

November 7, 2020

Awesome awesome customer 1st service They make you feel like family and they have decent prices

Arlene LuValle Johnson

November 1, 2020

Adele Miller

October 28, 2020

Johnny in the office was friendly and helpful. I found my unit clean, and it was easy to move my possessions into it, especially because carts were right at the entrance of the building. However, there is one thing I am very unhappy about. I had asked about what kind of lock I could use on the locker and was not told that I could use a Master lock, which I own. The style lock I could use was described and available when I completed my contract online. When I arrived at the site and found Master locks on some units, I asked to return the lock I had purchased online and was told that I couldn't. I really want to return the lock and get a refund for it.

Douglas Smith

October 17, 2020

Adolph Iloh

October 13, 2020

Professional outlook and cleanness

Toni Silas

October 12, 2020

Ease of registering online, great access hours and managers attentive.

Saffie Lahai

October 4, 2020

M Barber11

October 3, 2020

Very good customer service by store manager Evan . I need a few boxes and he helped me with what size would work for what I was putting in them . Even offered me tape but I had enough tape . He also was asking me if I had a storage unit or just needed one , I didn’t but if I do I’ll be back to see him .

Christopher Wheelock

October 1, 2020

Very easy process, COVID notwithstanding. Competitive pricing, very clean facility we're renting from. Building and facilities laid out well for easy access."Johnny" is very helpful and friendly (she must be from the South) and her colleague was also nice and helpful. Five stars, so far !

roger keeton

September 29, 2020

Pat Black

September 26, 2020

Evan did a great job with showing me a unit a week ago. Very clean store . Highly recommend CubeSmart to my friends.

Fransisco Rosales

September 15, 2020

Heather D. Gerdon-Owens

September 9, 2020

LaKendra H

September 6, 2020

It was quick and easy for me to get a storage unit that fit my needs. It was secure and the staff was friendly and accommodating.

Raynell Edwards

August 28, 2020

The manager Johnnye was awesome very helpful and knowledgeable #1

Uton Donaldson

August 23, 2020

Johnnye's customer service is exceptional. Made the process very easy. Knowledge and recommendation is top notch. Thank you Johnnye.

Bob Grill

August 23, 2020

The lady that checked us in was very knowledgeable and explained all Cube Smart's rules requirements. Took be to my space, showed me it, and all else I needed to know. Showed me the exit door I could use for easy access to my space. Well pleased with the service and the facility. I am looking to a good stay in the Lanham, MD Cube Smart.

james maiden

August 22, 2020

The feel knowing your items are safe on the property.

Latonia Manwaring

August 17, 2020

Clean and friendly and knowledgeable staff

patricia vaughan

August 12, 2020

THE ease with which the business was conducted was very good. The staff was very professional and helpful

Jonathan White

August 12, 2020

Very Professional & Helpful Manger On Duty Johnnye Did A Amazing Job Finding Me The Last Large Unit

Alycia Terry

August 11, 2020

Johnnye was VERRRYY help both days i came there she made my transfer very smooth hassle free! The building hallways and units were very clean. Johnnye was very professional productive and uplifting. Great job johnnye!

Steve Hemstreet

August 9, 2020

The manager (Johnnie) was very outgoing and helpful. I received call back quickly if I got the answering machine. Setting up the account and getting the unit, paperwork and access code was quick. The facility was very clean, brightly lit with motion sensors...

Lourdes Velasquez

August 4, 2020

It was terrible ... the general manager was horrible for got her name but its a white lady she doesnt know any information about the storge she couldnt even explain about the insurance how it works bad customer service when my husband went in no greetings of any hello or bye .. smh ill never go there again and ill advice you not to either

Juanita Wright

August 1, 2020

The staffing is excellent and the units and facility is clean. The facility temperatures are kept to keep your belongings safe. I would recommend this company.

Penny Williams

July 29, 2020

Procrastination is a bad habit of mine. But, if I had known that obtaining a storage unit could be so enjoyable, i would have done it 5 months ago. Johnnye was on top of her game during the entire process. She addressed every concern and answered every question ... including the ones that i hadedn't asked yet :-)

Paul Jones

July 27, 2020

This is my first experience renting a storage unit and I am very very pleased with the outstanding service I received from johnnye she’s very friendly, personable, and helpful the other guy terick was also a big help as well . I always feel welcomed and like the team is always ready and available to take care of my needs . Thank you cube smart and make sure you keep these guys so you can keep your clientele

Venno Tomar

July 26, 2020

I wanted to wait at least 30 days before giving a review in order to give you my very best opinion. I'll start off with the good. When i walked in, I noticed that the place was extremely clean. The staff member Johney (Maybe I'm spelling it wrong) was completely professional. I couldn't make up my mind at 1st. I felt good knowing that i wasn't being rushed to make a decision. All of the staff that I've meet were 100 percent friendly. This would be a great place if you need extra storage place. I can't think of anything bad to say but if I had to pick something...........Well I'll have to get back to you on that one!!!! Keep up the good work!!!!

kenny woodley

July 26, 2020

Everything. Price a little high but besides that everything's cool.

Anthony Lewis

July 24, 2020

Johnnye and Terick was very helpful with their service. Terick suggested a better unit and Johnnye suggested a better promotion to save me money. Great team and service. Definitely recomend cube smart in Langham.

Emmanuel Stewart

July 23, 2020

Being at this storage facility has been awesome so far.. Johnnye the office manager was very much helpful in getting my into my storage unit seamlessly, and she would also advise on the best options to suit your needs.. I would highly recommend CubeSmart. The rates are also very good....

deborah smallwood

July 16, 2020

Johnnye and Terick are excellent at keeping the Client’s informed of any problems with the storage.

HUD INK

July 15, 2020

Johnnye Was a great help has a great customer service attitude, extremely friendly and helpful I recommend this location for all who needs a perfect reasonable price. Great day thanks Johnnye??????

Dinah G

July 13, 2020

I rented a storage unit on Friday 7/10 and I couldn't be more satisfied by my experience. Johnnye was very helpful and knowledgeable and made the process so seamless! The building is new and very clean; all the units in the main building are climate controlled as well, so you don't have to worry about items getting moldy from heat and moisture. They also have a cubesmart moving box truck that is available for use, which is great and convenient! Glad I found this place! Very happy with it!

Saah Sangbah

July 12, 2020

Staff interaction was superb Very professional and friendly and will definitely be back in future when needs arise

Jorge villatoro

July 6, 2020

Very nice people working on that place

Janet Colbert

July 2, 2020

Customer service was great!

Eric Maddox

July 2, 2020

My customer service experience was excellent..

Robert Graham

June 30, 2020

I had a wonderful experience at CUBESMART today because of Mrs. Johnnye. She provided great customer service and was extremely kind and so very helpful. I appreciate good people and she’s definitely a caring person.

Michael Scott

June 30, 2020

The customer service was exceptional

Rick Armstrong

June 28, 2020

This Cube Smart is The Best to come to a place of business where. The customer was welcome and professional. Johnnye was helpful in every way and made my visit more welcoming. So I know where to send people who are Looking for a storage. Keep up the good work. I was also recommend Cube smart from my Mom from another site. Great Job Johnnye. Mr. Armstrong. You Are The Best. ****** Lady

Chris Fourcand

June 26, 2020

Johnnye has always been professional since the day we met!! She actually helped me with a payment issue during the start of the US CV 19 pandemic. It really helped during that time. Ever since, we have kept a great rapport and she has kept me up to date on all things relevant to my unit such as renters insurance. She is thorough, professional and knowledgeable about storage unit rules, procedures and rules. She is the embodiment of great customer service!! -Christ

peg morris

June 25, 2020

Customer Service. Quick and easy.

Chris Spivey

June 20, 2020

Great experience!

Emmanuel Oniell

June 18, 2020

I was at this location the manager treated me with care and respect will love to come back for business

Steven Thomas

June 18, 2020

Good service,fast service,excellent service,thanks Johnny’s !!!!

kathleen anderson

June 2, 2020

Customer service was exceptional

D Robinson

May 30, 2020

I was very pleased to come to a place of business where. The customer was welcome in a good way. I haven't seen that in years. Johnnye was helpful in every way and made my visit good. So I know where to go next time when I need some boxes keep up the good work.

MEDTEC TESLA

May 27, 2020

I had the best experience every dealing with Johnny! I will never move if we have her to deal with! Customer service is her thing and that’s what I need when doing business! Thanks Johnny I am committed!

MICHAEL MATEO

May 17, 2020

Netta Haines

April 16, 2020

Sherrie Johnson

April 15, 2020

DeAnna R. was very courteous, efficient, knowledgeable, and helpful. And she also had a great sense of humor running in the rain with me. Glad I picked this location

Lorenzo Hernandez

April 2, 2020

merrylle dickens

April 1, 2020

Every step of the exercise was well planned, questions were answered appropriately and straight so that progress to the end was swift and well executed.

Rhonda Washington

March 26, 2020

Awesome customer service. Johnnye and DeAnna are very accommodating!

Kelli Thomas

March 25, 2020

Johnnye was excellent with customer service, very knowledgeable of the product. She handled me in an efficient and effective manner .

Bola Adeboyeku

March 13, 2020

Deanna is very respectful & professional. She provides the highest level of customer service. Truly appreciate the care and concerns that she shows. I highly recommend anyone joining CubeSmart attend to Deanna, she will take care of you.

Arinze Ezeifeka

March 13, 2020

I must say this is the best storage facility in the area. I have been renting from this facility for the past 3 years. I am a business owner and this facility have been serving my business needs. Johnnye the front desk attendant is awesome and very helpful. She is a very good listener and she goes above and beyond in making sure that customers are well taken care of. I recommend you request to speak to Johnnye if you need a reservation.

Jason Hubbard

March 13, 2020

My visit at cubesmart was amazing, johnnye was awsome ??????

Philip Nkemgang

March 12, 2020

She was patience with her customer service Auction customer....Great job DeAmaR .

Ena Ward

March 12, 2020

DeAnna was amazing to work with. She truly made my experience worthwhile. All recommendations to this location.

Amelia Wallace

March 11, 2020

I just love the people that work there all of them. Johnny and Deanna are just wonderful ladies. Love them so very much

Kirk Mention

March 10, 2020

Absolutely the best customer service I've encountered. Johnnye is always "at your service" coupled with a pleasant smile.Always a pleasure doing business with this company. Thank you Johnnye

David Koroma

March 10, 2020

Am a customer of u guy for longtime and have been, great customer service from DeAnna&Johnnye

Mojo Babysitting and Learning Center LLC

March 10, 2020

Very great service.

Mckeiver Wilson

March 10, 2020

Great service, nice & clean DeAnna & Johnnye are wonderful...

Hilario Jimenez

March 10, 2020

I came to ask for information to the store and very attentive and friendly a person attended me and I explain everything perfectly an excellent worker Johnhnye,

Dennis Dean

March 10, 2020

Johnnye, very professional. Happy, polite, big smilez!!! Thank you for everything.????????

Mbaye Ndour

March 7, 2020

Deanna and Johnnye were amazing!!! They made it happen for me. They were very helpful in helping me chose the right box I needed. Great customer service!!!! Thank you

Marcia Lee

March 7, 2020

I love cubesmart they are very good, Love DeAnna and Johnnye

Jacob Lopez

March 6, 2020

Deanna&johnexelente costumersrvi

Eric Hutson

March 6, 2020

I must say, out of all of the storage spaces I’ve utilized in my lifetime, Cubesmart in Lanham always goes above and beyond in the delivery of excellent services. I send everyone who inquires about a storage unit in the area to Cubesmart of Lanham. Specifically Johnnye and DeAnna, are truly the ultimate professionals

Keith Neal

March 6, 2020

Ms.Reddick&Ms.padarasingh have been outstanding all around the board from customer service to keeping the property up and running safe and clean. I would recommend anyday!

Michael Asima

March 6, 2020

The service i had with cubesmart for close to 3 years was fantastic. I'm more than satisfied with the professionalism of both DeAnne and Johnnye who were always ready to provide the necessary support. I will not hesitate to come back anytime the opportunity presents itself.

Harriet Little

March 5, 2020

DeAnna provided good customer service and has a great attitude Thanks for all your help.

TYMIA WIGGINS

March 4, 2020

Ideal storage facility. Great rates , excellent customer service. The general manager Johnnye is always pleasant , efficient and willing to assist. They even offer a free moving truck to move in a low rental rates to move out. Best storage experience in my many years of moving !

Dannie Smith Sr.

March 3, 2020

Friendly staff every time l visit

Kristy Henriquez

March 3, 2020

Johnnue wasTotally patient and considerate

William Washington

March 2, 2020

Johnnye and DeAnna has provided great customer service to me and my wife. They were able to accommodate me with my monthly payments. I appreciate their understanding and flexibility.

alvin hyde

February 27, 2020

I was contacted by Cubesmart (Lanham, Md) about a problem with a missed auto payment issue and immediately visited the store. The General Manager Johnnye, provided a complete understanding of the issue in a very professional manner and together we were able to correct the issue. She's is a credit to Cubesmart organization and should be commended for her professionalism. I plan to remain a customer for as long as required and extremely happy about the service render by Cubesmart employee Ms. Johnnye!

Veronica Solorzano

February 1, 2020

Thank you DeAnnar,Johnny’s and Danaeja for your help. Services it was good.

Donald Barrett

January 31, 2020

Big thanks to DeAnna and Johnnye. Awesome job with billing and departure.

Sonya Bell

January 29, 2020

I would like to thank the manager Johnnye at the Lanham, Maryland location for always providing me with excellent customer service. She's very informative in reference to my account.

Charles Alston

January 11, 2020

Johnnye at the Lanham location has made my experience at cubesmart enjoyable and accommodating. One of the best customer service experiences I have ever had.

RiKo

January 9, 2020

I’m so happy to be at CubeSmart because you have a good staff and I really appreciate I really enjoyed Mrs Johnnye's professionalism, she found that my boxing was not well closed and she contacted me so I could do the right thing. It's been a lot touching me

Lisa Parks

January 3, 2020

Brandon Fox

January 3, 2020

My experience at Cube Smart was an enjoyable one. The level of professional curtsy was truly amazing. Both Jonnye and DeAnna showed patience and leadership allowing my experience to be quick and smooth. I am all smiles when I come in and see at least one of them. Thanks for all you do.

Cheryl Dowdy

January 1, 2020

Great!

Alhaji Jalloh.

December 27, 2019

DeAnna's customer service is great I would refer this facility anyday !

lamont gittens

December 14, 2019

Deanna was very helpful with my decision on getting and storage unit. Well informed with all my options. I’m happy I came to cubesmart

Damien Glascon

December 9, 2019

DeAnnia and johnnye are awesome always there to answer any questions with a smile....

Kevon Levenberry

December 3, 2019

Mrs. Johnnye took such good care of me she went up and beyond her job. That is why I’m a cube smart customer Thank you so much!!! God sent!

Elvise Atem

November 30, 2019

This place is amazing with lovely people to work with. Johnnye and DeAnna are such lovely and easy people to work with. They will give you a thorough tour and get you well acquainted with the property. I will definitely recommend to everyone looking for a safe place to store their property.

Philippe-Edouard Constant

November 26, 2019

Convenient

Daniel James

November 25, 2019

We were attended to by De Anna Reddick, she took her time to explain to us the differences clearly in sizes and costs that helped us made our choice.....She was really helpful and nice....

Derrick A. Seay

November 21, 2019

Johnnye and DeAnna were very helpful in finding a cube for my storage needs. They were very polite as well as informative on what items I needed to make my storage experience as smooth as possible. I would definitely recommend.

roger fountain

November 21, 2019

Great manager service with a smile. Johnnye has always been very nice and helpful to me and assisted me with my storage needs.

Terrance H.

November 20, 2019

Johnnye & DeAnna offered exceptional service. Very Knowledgeable about the procedures for the store and getting me my storage unit in a timely manner. (inserts Salt Bae emoji)

Jerome Draper

November 15, 2019

I have been a cube smart Customer for a while now. And the 2 young ladies at the Lanham location DeAnna Reddick and Johnnye have been nothing but truly professional and courteous. I just love coming to the site just to see these young ladies. I just truly love them.

Vince Evans

November 14, 2019

This place is very clean and very affordable. The staff was extremely friendly and helpful to insure that we were aware of many options. They helped us choose the perfect arrangement for our needs. I don’t think we could’ve had a more positive experience. The manager, Dawn explained many nuances of storage that most people don’t consider. Highly recommended!!!

BPM

November 11, 2019

Benjamin Joedy

November 8, 2019

After an unexpected move DeAnna was exceptionally helpful. She was fast, and friendly. She made me feel safe and secure about choosing cubesmart!

Tasha Roy-Sterrett

November 7, 2019

I love this storage facility. The staff are so amazing and very helpful ALL the TIME. Any questions or concerns I have, I know I can count on Johnnye, Shola, and DeAnna. These ladies are always professional and as well as services with a smile. This is the best staff ever.

Redangel Denning

November 7, 2019

DeAnna and Johnnye, were instrumental in helping me find the right storage for me. Even while struggling to decide the appropriate sizing, both ladies directed me and assisted me in finding the appropriate storage space, which contains my items perfectly.

Trenchez Co.

November 7, 2019

Excellent service, Amazing Energy DeAnna R & Johnnye P I suggest this storage for everyone.

Paul Armstead

November 7, 2019

Outstanding, good environment when I came , if I was yah , this should be yah first place to go to

Randy Madison

November 1, 2019

Ms.DeAnna Reddick helped me today and when I say she is outstanding. I mean it, choose cubesmart in lanham.everyone is so nice.

Garry Henderson

October 18, 2019

Thank you For all your help every time I come to your office. Very nice ladies Johnnye and DeAnna are the best

Jamal A Harper

October 17, 2019

Very helpful and kind

Tanya Buckner

October 17, 2019

Had a very professional and pleasurable experience with Johnnye. Excellent customer service!!!!! I highly recommend this location!!

Deborah Pleasants

October 15, 2019

My experience with Johnnye was she was very knowledgeable and Professional. The units are nice and clean. I really recommend them.

William Sykes

October 13, 2019

The staff is fantastic from promptly contacting me upon using the online reserve option to finalizing my agreement in person. They were friendly, well versed in the options available and very personable. I feel comfortable that I made the best choice of facilities. Ms. DeAnna Reddick, thank you for your assistance.

Dalé Russell

October 11, 2019

charles canty

October 11, 2019

DeAnna Reddick Shola Betiku Johnnye are all amazing team members . They are EXTREMELY helpful with everything I need help with.

Duane Exum

September 27, 2019

The staff Johnnye and Shola are so helpful and attentive. The facility is nice and clean and always pleasant!

Ashley Cobb

September 7, 2019

Debra Wright

September 5, 2019

I was greeted and the technician went over the terms for leasing a storage unit. A very professional experience. I would recommend this location to my friends.

lotoya Bruce

September 2, 2019

LaDonna Fennell

August 30, 2019

Anthony Thompson

August 22, 2019

walters nkweta

August 15, 2019

Pip

July 17, 2019

Lucia Coleman

July 14, 2019

A B

July 2, 2019

I want to share my horror story of what has occurred as a result of the negligent behavior on staff. I had thousands of dollars in damage done to my mattress, towels, sheets, furniture from mice that used my unit as a nesting ground as a result of my neighboring unit bringing in food. The company was aware of this violation and failed to report any problems having occurred. When I went to check on my unit to change out my clothes for summer I found this damage. I have been in contact with corporate and was told that I should be hearing back either from the district manager or the VP. Both of whom have failed to bring any final solutions to remedy the damage to my belongings. This process has taken place over two months and still no resolution has occurred. I am now having to go to the court systems to have any financial reimbursement for my belongings that I have had to replace. If you care about your property do not store with this company in any location they may have. They do not care about their customers. Customer service is a joke. I would also like to add that only after this post did I get a call offering less than half of what my damaged property was worth.... In a nut shell, their automatic responses you see below our comments are a joke.

Mohamed Kabba

June 29, 2019

The Maven

June 21, 2019

Pretty well-run, efficient place, especially when compared to others in the DMV.

Twana Robinson

June 14, 2019

Sharing this for others to know sometimes its not the company, but folks who are employed by them. I arrived two weeks at the storage facility after purchasing a storage bin to find out upon arriving with my storage items that the storage bin was resold. Why? The employees could not give me a legit reason and seem not to be concerned. The paper work was done, automatic deduction was done. I had an agreement that was broken without a phone call or an email notice. I am standing there with a car full of personal items ready to store. No one took accountability for this mistake nor did they seem to care. I was then sold another box for a price of $68.00 again later to find out in less than two weeks after purchasing the rate went up to 86.00.00, $20.00 increase! in less than two weeks. The agents, lied, manipulated both transactions. Their business practices seemed somewhat "crooked". I decided to carry my business elsewhere where employees were fair, honest and legit in their daily business transactions. Beware of a few Managers at this location. Note: I will not do business with CubeSmart again nor would I recommend anyone else to do so at this location.

Jazzia Cooley

June 12, 2019

Linette Hawkins

May 23, 2019

Mena Lee

March 8, 2019

DO NOT RENT FROM THIS LOCATION! I put my belongings in this storage unit while I sold my home in Dec 2018. When I came to retreive my belongings on the first weekend in March 2019, there were mouse droppings on everything. The facility did nothing to rectify the situation and I was told the insurance I purchased did not cover rodent/insect damage. I have to throw my furniture and clothing away and they still charged me for the month of March! If I could give zero stars I would. Please take my advice and save yourself the headache. Do not store your valuables at the Cube Smart on Annapolis Rd. In MD!

Joy G

February 28, 2019

fidel barrett

January 30, 2019

Had a space reserved and was told by manager Edwin to come back following Thursday to finalize. I called the day before to ask him when is the best time to come in but was told NO SPACE AVAILABLE. ( rented it for higher price ????).....0 stars if i could help it.

K Ayo

January 21, 2019

The young lady at the front desk was patient, kind and informative. The process was easy and I didnt feel any pressure. Units appeared to be clean and in order. They have carts provided for your use as well.

Beri Lantum

January 16, 2019

APJ Palaña

December 30, 2018

Clean

Katto Covington

December 28, 2018

This storage facility is awesome, very secure, polite staff. I like the fact that CubeSmart don't allow customers to dump unwanted goods on the property when moving out. 2 thumbs up!

Raymond Benton

December 16, 2018

The manager was very understanding and helpful in our situation. The pricing was good also.

GalacticDoges Random Stuff Chavez

November 23, 2018

??????????????????????

Rachael Diveley

November 11, 2018

Deanna is a doll! She was so helpful in finding what we needed. Space was clean and the facility had ample carts to move us in as quickly as possible. A real relief for a stressful move, would highly recommend! Thank you Deanna!!

Bonita Richardson (Dutchess)

October 28, 2018

Lady Wyatt

October 4, 2018

Patricia Brown

October 2, 2018

Deon Spencer

September 8, 2018

James Littlejohn

September 5, 2018

5 Stars! Would Recommend this CubeSmart to Anyone and Everyone!!! It is an iron- gated-facility (A must for me!), an immaculately clean facility, outside and inside, extremely-well lit, and I also felt very safe in the community where this facility is located, and the best thing was the great, great, customer service and help the Manager, Ms. DeAnna Reddick provided us on Labor Day, September 2018 !!! Reserved a unit online and called before they opened to confirm they would be opened on Labor Day. Reach a general customer service rep who confirmed all location offices are open on Labor Day and as long as I arrived anytime before 6 pm, I could complete the paperwork, and have access to my unit the same day. My movers were still packing up everything after 5, so I drove over to this location, arriving around 5:45 pm. The very pleasant manager, Ms. Reddick informed me processing of reservations stops at 5:30 pm and the customer service is not in sync with CubeSmart operations. Note: CubeSmart needs to fix this; almost wanted to drop the rating, but because Ms. Reddick made sure she would take care of us and make sure that I would have everything processed and set up so that our movers would have a unit to place items in it. She walked me through everything and made sure I understood everything, since this was my first rental. Ms. Reddick was fabulous!!! 5 Stars!!! because of the secure, clean, and well-lit facilities, and unit, and community, and the above and beyond service and help Ms. Reddick helped us with and provided us on a Labor Day holiday! Thanks!

Wayne Ryan

August 22, 2018

Facility was clean and neat and seemed like a safe place to store my belongings. Deanna Reddick is a gem! A really OUTSTANDING employee. She was pleasant, personable and knowledgeable. She made me feel like she really wanted and appreciated my business. I was happy to sign up with her!Looking forward to a long assoication with Cubesmart!

Joseph Alphonso BERDIE

August 19, 2018

It was a great experience as a first time customer. The Location Manager DeAnna was very professional, patient and talented. She worked me through every details and i was satisfied. I will recommend anyone who wants to do self storage to CubeSmart Annapolis Rd Location. The place was clean, quiet and smells good.

Cricket Mcduffie

August 9, 2018

Ms Magic

July 26, 2018

Great customer service! A little pricey, but at least your items are safe.

Princess Love Mills

July 24, 2018

The Manager was amazing. She was helpful and engaging. Sooo happy l picked this location!

A P

July 24, 2018

I visited on a rainy Sunday afternoon just before closing as I was looking for the right storage place. The manager on duty, DeAnna, greeted me warmly and assisted me by looking up my online reservation. She then took me to view the space which I found more than satisfactory. The building is very modern, clean, well-lit, climate controlled, secure facility (code access required for the gate entry and elevator usage) and have garage-type sliding doors which slide easily up and down. Once back in the office to finalize the rental, DeAnna went over every aspect of the rental. She also suggested a unit for me closer to the elevator (than the one I actually selected online) which she perceived may better fit my needs as I'm a "mature person" which I certainly appreciate and readily agreed to. She finished my paperwork and did not seem bothered that it was a bit past closing, but was very professional in dealing with me. She made sure I understood how to access the facility, its hours of operation (store hours and facility access hours), what my rental agreement entailed, what the insurance covered and indicated if I had questions or needed something, to call her and she handed me her business card. I highly recommend Cubesmart, and especially their Lanham location on 9641 Annapolis Road, where DeAnna will provide you with amazing client service.

A armstrong

June 24, 2018

yvonne

June 1, 2018

The staff at CubeSmart on Annapolis road in Lanham was very welcoming and warm. Emmanuel was very helpful in getting me settled in with my unit. I was very happy with his professional help. Thank you again.

Goshen Int

May 22, 2018

Laureen Fredella

May 18, 2018

Really helpful and efficient staff. Nice facility, too!

John Brown

May 17, 2018

Found them to be very helpful,at informing me of choices available to me and explaining prices.

Vendetta Wood

May 4, 2018

Michelle Rustin - Jones

May 3, 2018

La La

April 19, 2018

yetunde oriola

April 16, 2018

Saturday April 7, 2018 at around 1:45pm I received a phone call from my father about the storage unit not being paid for. The store manager Emmanuel Williams let me know that I had paid for a separate account that I had opened. I knew he was wrong due to previously paying my storage bill with him three days before. I let him know that the account was in my father’s name before paying and he confirmed with the storage unit number. We continued to go back and forth over the phone because the store manager said I would have to make an additional payment of $70 dollars due because I had already made a payment to another account. I ended up going to the storage location because Mr. Williams was not listening to me even though I sent my dad a screenshot of my payment from my bank and a screenshot of my contract. When I arrived at the location they still insisted to not let us in. I Mr. Williams to check his records again because there was a mistake and without looking he said no. He then proceeded to tell me I couldn’t get a refund for my payment because I made it to my “other existing account.” We continued to go back and forth for over 10 minutes and he then insisted to print out my contract that included my signature, a copy or my photo ID, and other documents I had signed off on. When Mr. Williams printed out the documents I took the paperwork and glanced through it to find that the photo ID was not of me, but it belonged to another woman with my same first name who joined the storage services back in August of 2017. We started our contract February 2018. I was literally infuriated because Mr. Williams decided to e prejudice and not consider detail. He saw that there were two African names and made his own decision to judge. Also, the workers that were with him did ABSOLUTELY NOTHING to diffuse the situation. He then let us know that if we had any issues we could take it up with the company’s lawyers. Mr. Williams then proceeded to tell us that he will credit our correct account of the $70.00 I paid on April 3rd. He then told my father that we had to pay an additional $7.00 for an insurance policy that NO ONE WAS AWARE OF. PLUS WE HAD INSURANCE FROM THE PREVIOUS OWNER. I didn’t understand why we needed to pay that. You’d think because I company has already wrongfully accused you of not paying your bill that you have receipts for, wastes over an hour of your time, and is straight up prejudice and unprofessional would at least waive the insurance fee because it is there fault as to why you didn’t even know of one and because you already had insurance with your preexisting account. Once we got the validation that it was their mistake they finally let us in the building.. But the story is not over. On April 14, 2018 my father went back to the storage place and they told him he could not enter the building because we didn’t pay our existing balance for April.. WHICH I PAID APRIL 3RD. They said the money was refunded to my bank (when they said it would be credited to my account and taken out of the other person they charged my card to.) My father called me to send him the Cube Smart confirmation of payment letter they sent us the day before and they still would not let us in. My father proceeded to call the police because the situation was getting ridiculous and with all the information and facts provided they STILL would not let us into our storage unit that we pay for on time very month since we opened an account with them February 2018. This entire situation has been disguising and the entire team of that Cube Smart needs to be fired. We didn’t even know a new company was taking over because nether Self Storage Zone(previous owners) nor Cube Smart (current owners) company did not notify us. Please re-evaluate who you hire and let run your stores because no paying customers deserve to to through what we went through. This has been the most ridiculous customer service I have experienced my entire life.

natasha brown

April 10, 2018

Good customer service.

Sassy K

March 20, 2018

Samuel Scott

February 16, 2018

Get a truck free to help you move.

Kalen Roach

February 1, 2018

Friendly, secure, and pretty clean

Spiritually Wealthy

January 30, 2018

Self Storage Zone has great customer service team. They answered all my questions and respond to customer concerns very promptly. They are professional and I have enjoyed my stay. I'm moving out in Febuary but wanted to make sure everyone is aware of this hidden gem. The location is secured by a gate entrance as well as a code to get in and out. The are cameras on each level. I have come here in the later hours 9pm at night and felt safe as a woman. I would recommend them over the competition! They also have promotions for 3 months 50% off.

Margot Fisher

January 7, 2018

Omar James

December 28, 2017

Kenny T

December 25, 2017

Clean, good prices and easy access

Donna Perez

November 29, 2017

A great facility. Secure, clean, well lit, and spacious access. The staff is always very friendly and willing to help. Frankie was great to deal with and she went out of her way to accommodate my storage needs.

Helen A. Adu

November 19, 2017

mohammad habibi

November 17, 2017

Nice customer service

Caron Nazario

November 9, 2017

Nice and well lite

Miesha Miller

October 24, 2017

Great Customer service. Very accommodating. Would use again.

RJ Little

May 13, 2017

Staff was very friendly and informative to help me pick the right unit for my needs.

Vera McKee

December 28, 2016

I highly recommend Self Storage Zone. Friendly staff, units were clean and accessible. They offered products and services to assist me and make my move-in flawless. They even offer a free truck for move-in.

CL Kennedy

October 14, 2016

Exceptional customer service and very knowledgeable and friendly staff. I had a very pleasant experience with Andre, Denisha and Maurice from the moment I entered the front door to signing my lease agreement. I would highly recommend Self-Storage Zone in Lanham, MD to all my family and friends.

Karen Kemp

August 29, 2016

I have had the most pleasant experience with the staff at Self-Storage Zone in Lanham. They were exceptional with helping me find the right unit, patient with me as I attempted to schedule the move and had to reschedule twice. The fact that they offered a truck to help with my move makes storing my things with this company worth it and a services that places them above the rest.

Cheryl Dunston

August 17, 2016

Quick and complete and easy. Loved the service. Great business model starts with great employees. Wonderful experience!

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5 feet by 5 feet Storage Unit

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