Reserve a Unit
5 feet by 10 feet Storage UnitSmall 5'x10'*
plus First Month Free


5 feet by 10 feet Storage Unit5'x10'* Storage Unit
- Indoor Storage Unit
- Elevator Access
plus First Month Free
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.


150 William F Mcclellan Hwy
Boston, MA 02128
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Online Payments Accepted: Log on to our website to pay your bill from the comfort of your own home.
- Month-to-Month Leases Available: You're sure to appreciate the convenience of our month-to-month leases.
- Dollies and/or Handcarts Available: We have what you need to easily move your items from point A to point B.
- Remote Access from App Open facility gates, doors, & elevators from the CubeSmart mobile app.
- We Accept Deliveries: Make your life easier by having items sent right to our facility.
- Around-the-Clock Video Recording: Our cameras are on day and night.
- Free Move-In Truck: With our free move-in truck, you'll get the job done more quickly.
- Packing Supplies Sold Here: Enjoy affordable prices on a variety of high-quality packing supplies.
- SML Moving Crew Available: A little moving help goes a long way, and that's what you'll get with SML.
- Storage Protection Options Available: Breathe easier with our SureSmart Protection Plan.
- Military Discounts: Enjoy perks for serving our country with our money-saving military discounts for active duty military at move-in.

Boston, MA 02128

Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal — 50% Off & First Month Free † — with a no - commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours:
Daily: 6:00 AM–10:00 PM
Reviews of This Facility
Rebecca Coleman
July 11, 2024
Venkat Kuppuswamy
July 8, 2024
Charles was amazing! Greatly deserved the customer service belt. A pleasure to work with!
Sunflower
July 4, 2024
Ilda Sanchez
June 26, 2024
Costumer service was great. Charles was awesome! He talked us through step by step of what to expect. Would really recommend going here. He had cool glasses too.
Nelson Nigel
June 11, 2024
Unique and very unreasonable policies for a storage facility. It is particular to this one facility, perhaps it is independently owned. Sneaky rate increases and unreasonable customer service. Plus it's hard to find and locate. I do not recommend.
Marisa DiPietro
May 21, 2024
The store manager, Charles, is very professional, helpful and goes out of his way to make the experience a pleasure. This is my 2nd storage unit at this location and I'm very happy dealing with Charles.
Jerelyn norman
May 11, 2024
Very helpful and easy to talk to!
David Yung
April 24, 2024
Great place, thank you Chorles for helping us!
Josefa Asevedo
April 10, 2024
Stephanie Metz
April 8, 2024
We visited today and our experience was great. We were able to keep our reservation inspite being late. Danny was the person who helped us with everything and he was extremely knowledgeable, friendly and answer all of our questions from pricing, the lease to just anything we may have asked he answered. He is an asset for the company and you guys are lucky to have him as an employee. Thanks Danny!!!!!
Victor Giraldo
April 3, 2024
(Translated by Google) Charles the manager treated me very well and very good attention, very happy, good service... (Original) Charles el mananger me atendió muy bien y muy buena atención muy contento buen servicio...
Alex Alvarez
March 30, 2024
Store managers were super good, customer service was great
Grace Dailey
March 13, 2024
Very fast and complete getting on board here. I appreciate that. I am also pleased with the online discount Thanks so much
Jamie Crowley
March 1, 2024
We just moved in and really enjoyed being around Casey, Danny and Charles. They were all so friendly and helpful!
Rich Mck
February 14, 2024
Excellent service… I met with Danny the day before to view various units. He was very polite and informative… The next day signing the lease was seamless… He was very helpful going through that process.
Adriele G
February 10, 2024
Danny is the best !! Me and my husband had an awesome experience there and a great costume service !!! ??
K. Georgopoulos
February 10, 2024
Danny was great!
Malika Bensalah
January 29, 2024
I ran into CubeSmart in a frenzy to get a unit, before my team arrived with a delivery. Danny was professional, accommodating, and very knowledgeable. He was able to secure a unit for me, execute the lease and hand me the keys all in a matter of about 10 mins! Truly exceeded my expectations! Thank you Danny!
Andrew M
January 4, 2024
I have been a customer and rented a unit since April of 2019. Called to cancel my rental in early September 2023 before my bill was due in the middle of the month. CubeSmart wasn’t very responsive making it difficult to actually cancel (thought the call was enough but received messages weeks later saying they cannot cancel due to some policy or whatever), and the company still continues to charge me monthly to this day ($1,410 as of January 2024). CubeSmart is absolutely not customer-oriented.
Christina Burke
December 30, 2023
Danny is great! Really funny and very thorough. Enjoyed the interaction. Thanks for making this easy.
christina nelson
November 14, 2023
Place is clean. Staff always friendly and super helpful!!
Daniel Cragin
November 12, 2023
Sohini Chaudhuri
November 12, 2023
This is the worst storage facility. In a constant state of disrepair where one of the main doors is broken. This has been the case since 2017 when we first began renting a unit there. They repeatedly raised the rent at very high percentages on our account nearly every 6 months claiming it was a “market rate adjustment” until I reported this practice to the better business bureau. The rates increase by exorbitant percentages. Recently, we moved our belongings out of the facility, only to discover rodent droppings all over the unit. The office advised us to reach out to file an insurance claim, however any damage due to rodents is conveniently not covered. Don’t waste your money here or store your personal belongings here unless you don’t care what state they’re in. We had to discard almost all the items we had left in there because we didn’t want to bring home contaminated items.
reno Rao
October 14, 2023
Price hikes cost to store went up and up and up and up. Beside that no issues
Shirley Castillo
October 10, 2023
crissy anderson
September 30, 2023
Danny was amazing!!! Thank you for showing me my unit
Karan Dhamecha
September 16, 2023
Great service, Danny was really helpful throughout the process!
luz pulgarin
September 9, 2023
(Translated by Google) Very good attention from Mr. Daniel, he took his time to explain everything to us, thank you (Original) Muy buena atención por el señor Daniel tomo su buen tiempo para explicarnos todo gracias
Sandra Pulgarin
September 9, 2023
(Translated by Google) Mr. Daniel, an excellent person and very good attention. (Original) El señor Daniel excelente persona y muy buena atencion
Kyle Donovan
September 5, 2023
The facility at 150 William F McClellan Highway is NOT climate controlled. I’ve been storing items here for years and this summer I’ve discovered mold on many of my items. In addition, one of the main doors to enter the facility has been completely broken for over a year now. You can only access storage units from the back or the side door which isn’t at all convenient. In addition, the cost of the units have gone up significantly this past year.
Avery Horton
September 4, 2023
Danny and Charles were amazing - answered all of our questions and made moving so easy!
Darwin Castellon
August 31, 2023
Charles was amazing explained everything and very helpful such a great guy!
nicole morin
August 31, 2023
CHARLES IS AMAZING. helped me so much. got us the best deals & really knows what he’s doing. Thanks Charles for the great help! ??
Tanisq Mallpani
August 29, 2023
Charles and Casey were extremely friendly and helpful and made the whole process easy.
Berk USTA
August 26, 2023
Very clean and accessible storage spaces. Everything went as expected or better. Their carts are great. The price increase of 33% within one year was unexpected but did not affect any decision.
Sydney Doneen
August 24, 2023
Charles was great!!
kerishma thakur
August 22, 2023
Charles is great and so friendly. Really helped me out in a pinch.
Shubham Mishra
August 22, 2023
Charles is great!!
Yvonne To
August 19, 2023
Danny is very friendly and helpful!
Jb Jb
August 19, 2023
The nastiest storage I never seen. Everything is dirty . Office, elevator, hallway , mice drop all over your stuffs and in the units. False "free truck avertissement". And Hidden Fees. Dead mice in the hallway . I Removed my stuff immediately to another storage.
Madison Laake
August 17, 2023
The workers here are amazing. The man who helped us, I think his name is Charlie? We loveddd him! He was so wonderful and helpful.
Ava Rheeve
August 11, 2023
Charles is the best! Never storing anywhere else.
Joao Pinheiro
August 11, 2023
Great customer service! Charles was super friendly and helpful. Definitely recommend!
Sebastian Cardona
July 28, 2023
Danny was really helpful explianing everything. Also his really respectful. Thank you Danny for ur help I hope we can talk agian soon. I appreciate u. Sebastian cardona
Sean Wanamaker
July 13, 2023
The employees of this store go above and beyond their regular duties! Great group of individuals
Barbara Hoey
June 29, 2023
I have used this company before I have never had a problem. And the customer service is wonderful, always willing to help
Lucy Kinosian
June 24, 2023
Excellent service for a first time storage renter! Danny was very patient, explained all the policies, showed me various size storage areas and assisted with the rental agreement. Very happy and will be using the cube smart facilities in other cities as well! Thank you for a great experience!
Johnny Baez
June 20, 2023
Just excellent service and honest knowledgeable answers to questions
jessica rosaguerra
June 16, 2023
Charles provided excellent customer service!
Ellen Tucker
June 14, 2023
Arrived on time with movers, and the setup process went smoothly. Danny was quite helpful and provided a thorough explanation. I found Danny's assistance to be invaluable.
Peter
June 2, 2023
Daniel did a great job helping me find a storage room puting in the extra effort by working after hours to close the deal.
Omar Pereira
June 2, 2023
Daniel was awesome!!!
brian acosta
May 31, 2023
Charles was great !!
Anjali Sharma
May 31, 2023
Our first impression was favorable. Danny, the friendliest, most helpful person ever, greeted us as we walked in. He patiently demonstrated the whereabouts of our unit and the dos and don'ts of its operation. Absolute perfection!!!!
Daniel Falode
May 30, 2023
Daniel was amazing to us when registering for a storage unit
Muslim Ismailov
May 23, 2023
Very helpful and convenient.
Nathaly Andrade
May 19, 2023
Charles is amazing!!! Such great service, very patient with my questions and concerns! We bonded over our love for birds :)) Update: Went to go pick up my stuff from storage recently, and service was kind, efficient, and friendly!! Would recommend Cube Smart to others :)
Ekaterina Veber
May 18, 2023
Very nice and kind staff. Danny was very helpful! Def recommend
Logan Nelsen
May 17, 2023
Charles was great! Very helpful.
IRENE SUESCUM
May 16, 2023
Charles was great! Everything was easy to understand and fast
??
May 13, 2023
Danny is a very nice guy, he is very responsible. He showed me all the warehouses I needed to see, and gave me a lot of useful suggestions for storing items.
Belinda Church
May 12, 2023
From the moment we walked in. We were greeted by the happiest, most helpful individual, Danny! He took the time to show us were our unit was located and what and what not to do. Definitely 5 stars!!!!
cchur236
May 12, 2023
Danny was awesome! So helpful and friendly! Made this process amazing.
Alli Smile
May 6, 2023
Danny always holds it down. Great customer service :)
Keysella Sendoog
May 5, 2023
Charles was great and helpful! Thank you!
Artur I
May 5, 2023
Madison Laake
May 5, 2023
Charles is great!! Charles has great desk decorations. We love Charles.
Katarina Radisic
May 5, 2023
Charles is a gem.
felipe bermudez gutierrez
May 5, 2023
Information Prestige
May 2, 2023
Charles makes life easy! Great work.
Freddy Camacho
May 1, 2023
Charles made the process of renting a unit smooth and seamless. Strongly recommend.
Belghachem Hacherouf
May 1, 2023
Danny and Charles they were great people and so helpful
abderrahmane zeroual
May 1, 2023
Daniel and Charles are the best ?? Great service!
admo bazi
May 1, 2023
Charles and Danny are great!!! And the manager wonderful lady too. All great
Philipa Yu
April 29, 2023
Showed up with movers on the day and had an easy time getting everything set up. Danny was especially helpful and explained everything clearly. Really appreciated Danny’s help!
Lovejtec O
April 27, 2023
The Rep Charles, Danny amd Casie they were knowledgable, answered all my questions..Super nice! Location is perfect!
sandra rivera
April 27, 2023
Charles, Danny, Casey are helpful and supportive. Great customer service.
Triya Basu
April 25, 2023
Charles was really helpful! Very efficient service will definitely be coming back here
Hajin Kim
April 25, 2023
Charles was so helpful and informative about every detail, thank you so much!
Carolina Larracilla
April 25, 2023
Charles was amazing and went above and beyond giving us helpful information and a friendly reception.
Esther Zhang
April 20, 2023
Charles is fantastic. Very nice, very helpful. We had good communications. Had a smooth move-in. Thank you Charles
Jia Xu Zhang
April 20, 2023
Charles is a great man!!! Great services!!!
Alfonso Rodriguez
April 20, 2023
tony perry
April 9, 2023
Great onboarding experience. Location is very easy to access and one of the few places left with trucks for use.
Edin Guerra
March 21, 2023
Cubicsmart it’s the worst company I suggest people find other companies
ezra bezaliel
March 16, 2023
The front desk, Charles and Daniel, we're soooo kind and the storage us clean and amazing!
Elizabeth Mendy
February 27, 2023
My experience was fantastic! “Daniel”’ was an amazing help. He was so graceful and patient with my many questions. Without his help and patience, it would have not been such a smooth transaction. Cheers Daniel!
Erik Aguilar
February 12, 2023
Kevin Shannon
February 11, 2023
Casey and Danny are great!
Mark Hoffman
February 11, 2023
Daniel was very informative, professional, had a great attitude and overall made the experience very easy. If you’re looking for a great priced storage unit I would definitely recommend CubeSmart and ask to speak with Daniel!
Genevieve H (Genna)
February 11, 2023
We reserved a unit online, which gave a 25% discount for booking online. Shortly after DANIEL called to confirm our reservation. He confirmed that we would receive the online discount and was very clear about pricing, access, security and set a time for us to come view the unit. When we arrived he greeted us by name, which I thought was very professional and personable. He showed us the unit without trying to upsell or surprise us with extra charges. Overall the place is spotless, prices are reasonable and Daniel made our booking experience quick and clear. Speaking of clear.... He has the most beautiful skin on his face. I just had to compliment him and make it awkward for everyone, but he stayed professional and we all just laughed! Thanks again Daniel with the nice skin!
Alicia Guevara
February 10, 2023
Daniel was an amazing worker! Great service
Carlos Alberto Mazo Velez
February 6, 2023
I had a great experience with Daniel, I really recommend this location and this guy.
Maria
February 3, 2023
Daniel was really nice and explained everything to me and my dad.
Kathi Wyatt
January 27, 2023
We’ve been using CubeSmart for several years. Staff have always been friendly and courteous.
Kristen M.
January 21, 2023
Update and Warning: Writing 5 months later after we got a notice in the mail that our rate was going up by by 55%. We were warned initially that there might be rate increases but we were astounded by how much. The great service that we had in the beginning (see below) was not continued after the first meeting, just be warned that these great reviews are all based on the initial rental meeting. I would be wary to store anything here beyond a month or two. Danny was the bomb at our cube smart location. He somehow made the experience of getting storage space entertaining. Highly recommend Danny and this location.
Lea Weddleton
January 16, 2023
Danny! The BEST. Sign in process was quick and painless! Everything was explained in detail and all my questions were answered. Many thanks Danny!
Heather Jenkins
January 15, 2023
jody weisman
January 15, 2023
Nicest staff. Very helpful
Christine Boyda
January 15, 2023
Charles and Casey were very nice and helpful. We had a little trouble getting out with the code but otherwise great experience.
Anthony Saggese
January 12, 2023
Charlie hooked it up
Talen Carvalho
January 6, 2023
Charles the manager was excellent Update customer service is terrible. Credit card used for automated payments was stolen and didn’t update the account in time to incur a late fee. They won’t wave the late fee even though the account is set to automatic payments.
Dan Temple
January 3, 2023
Checked in today with Charles. He was very helpful and friendly. The facilities are very clean w easy access to the highway.
Logan 02128
December 19, 2022
Very professional staff. Friendly from the moment you walk in. The place is immaculate. Daniel, Casey and Charles are very thorough and take the time to explain everything in detail as well as giving a guided tour of the facility and unit. Highly recommend this place.
Jon Castro
December 17, 2022
(Translated by Google) Excellent staff Danniel is the best, good attitude, respect, and great kindness, explaining things and making them so simple, I recommend this place 100%. (Original) Excelente personal Danniel es el mejor buena actitud, respeto, y gran amabilidad explicando la cosas y haciéndolas tan sencillas recomiendo este lugar al 100%.
Rich Redelfs
December 7, 2022
I gave these guys a super positive review because the service was outstanding in getting signed up. But now I just receive an 11% increase in my rate -- way higher than inflation! The cynical side of me thinks that maybe they didn't raise rates this high for new customer but only for existing ones, knowing that the cost is high for us to move out to another storage place. Very disappointing.
Patrick Mazac
November 21, 2022
Daniel and his team are phenomenal. My wife and I has a sudden death in the family and Daniel and his team treated us with amazing professionalism. I would recommend this storage company to anyone.
Dena DiMarzo
November 21, 2022
Daniel and his staff at the Cube Smart in East Boston are absolutely amazing. We had a death in the family and needed a place to store our loved ones' belongings. Daniel showed us several options and explained everything from top to bottom. He and his staff are kind, courteous, professional, and funny. Even though a sad situation had us at Cubesmart, Daniel and his crew took very good care of us. The place is clean, well kept and right off the McLean Highway. I would recommend this storage place to anyone looking to store their stuff.
Karim Chamaa
November 12, 2022
Let's face it, most of us came here for the free truck! Well, guess what? The free truck is $10 and can only be used for 4 hours. Any extra minute will cost you $100. Also, you can't use the truck if you don't have auto insurance! Let's just say that you really care about getting a so-called free truck. Here's a quick comparison of what you missed out by not going to Uhaul or other competitors and paying an extra $10 for the truck: * Uhaul Insurance: 7.95$/month vs. 12$/month at CubeSmart * Uahul Pad lock: $7.99$/month vs. 18.79$/month at CubeSmart * Uhaul small box: $1.79 vs. $2.69 at CubeSmart * Uhaul Medium box: $1.63 vs. $3.89 at CubeSmart * Uhaul X Large box: $2.87 vs. $6.29 at CubeSmart That's just for packing supplies; the storage units are also cheaper at Uhaul! I hope this is helpful so you don't fall for the free truck ad that will get you here. The reason I rated 2 stars is because the staff is amazing and supper helpful!
GjpgrD
November 11, 2022
I'm a disabled senior citizen who had to leave some things behind when I sold my Orient Heights home after the passing of my hubby & moved back to my home state of Indiana. When it became clear that I would likely never be able to return, I had to let go of those belongings. Charles, Daniel & Casey at the Route 1-A CubeSmart were a great help over the years & especially in securing an affordable clear-out specialist. This was an emotional process for me, but from their end it was smooth & easy. Thanks to everyone for everything & Happy Holidays to you & yours!
Stefania Di Bartolomeo
November 5, 2022
Great experience with Daniel and Charles. I called before going to the store, they gave me all the information I needed and facilitated my booking. When we met in person, they were incredible helpful and kind, helping me figure out the right space and with all I didn't think and know about storage units. If you are looking for a place to store your stuff in Boston, I highly recommend it.
Ann Gay Velez-Heling
November 4, 2022
The staff Charles and Daniel did help in locating our units and explained everything in detail and very kind to get us references and help… The storage itself is clean and well maintained. I did a 5 year lease and happy nothing was lost a very well secured place
danielle halderman
October 14, 2022
Daniel was great! So welcoming & efficient. He personally walked me through the "maze" and made sure I was comfortable. Fantastic hospitality.
Steve Kirk
October 14, 2022
Charles was super helpful. He was polite despite my showing up at 10 minutes before closing for a 20 minute process.
Carlos López
October 10, 2022
Daniel was very helpful. He walked me through the process and gave me all the options I could get, and was very understanding of my needs
Robert Pino
October 7, 2022
Bait and switch. Fees start reasonable then increases greatly over a couple of years.
Yassine Majdi
September 29, 2022
Stephanie Giraldo
September 7, 2022
nate imo
September 2, 2022
It's a storage facility that I would recommend. Danny was very helpful
Hugo Hilton
August 28, 2022
Daniel was brilliant. Showed us around, gave us some great information and couldn’t have been more useful. Highly recommend.
Rico Williams
August 20, 2022
Danni went above and beyond in helping myself and my company out.....employees like him are the reason why we use Cube Smart....no one really likes dealing with a storage unti....Danni made the experience as pleasurable as possible
Jesse Davis
August 15, 2022
Very nice and helpful people! Very clean facility and units! One of the best storage locations I have come across!
Carol Wolff
August 13, 2022
I can’t thank Daniel enough for all his help with my storage needs. He walked me through the whole process patiently and thoroughly. Very nice and friendly. Made it so easy for this first time storage user!
Dylan Millhouse
August 11, 2022
Charles is the man. That is all, that’s the post.
Richard Redelfs
July 30, 2022
The process was easy and Daniel was super friendly and helpful. This CubeSmart also has the best hours of accessibility of any self-storage in the area. I would highly recommend this CubeSmart.
martin prochazka
July 28, 2022
The best manager He advised us and explained a great approach, thank you very much
Elizabeth Suavita
July 25, 2022
Daniel’s customer service was outstanding. He was very friendly and professional, answered all of our questions, and gave a great tour.
Jay W
July 22, 2022
Customer service and flexibility do not exist. Read your contact. Including the small print. Because $$$$ is their sole objective.
Charles Kisiday
July 22, 2022
Daniel was a MASSIVE help and super professional. Check in process could not have been easier!
Salvatore Latina
July 19, 2022
Katies Kitchen Too
July 18, 2022
I’ve had to store business materials here and the crew of Daniel,Charles, and Casey have been so amazingly accommodating and helpful!!!
Jack Locke
July 14, 2022
This place is great and easy! Charles helped me figure out exactly how to get exactly what I needed and even helped me figure out a optimal storage solution down the road when different units became available. Thanks Charles! Good luck with the drones!
Barbara Viggiano-Smith
June 2, 2022
Tracy Miller
May 12, 2022
Andrew Schwartz
May 4, 2022
Completely unreliable as a company. I rented a locker before leaving for 3 months abroad, and then a month before returning got a message that my locker had been terminated and I had to move within a month. It turned out they only rented the building and had no protective clause for their customers. The building is being torn down, and the customers are on their own. Deal with a local company that owns their own facility.
ItsSky
May 2, 2022
Janice Shields
April 28, 2022
Charles was very friendly, professional and has a wonderful personality. He explained everything perfectly and answered all my questions with great patience. Highly recommended for anyone looking for a storage unit.
Alexis Rogers
April 23, 2022
Our first experience with this storage facility was outstanding! Daniel was super helpful and made renting a breeze. So much so that I was compelled to write my first google review.
Brian Moore
April 13, 2022
Charles was very helpful and he literally answered ALL of my questions. Charles for mayor !!
Shaun Hastings
April 6, 2022
Daniel and Charles did a great job with setting me up with a storage unit
brenda Melgar
March 21, 2022
Charles and Daniel by phone or in person are very patients and always ready to help with any question or issue with have.
Pierre Ermanno
March 16, 2022
Good and proffessional help! Easy to get information on how it works and very friendly staff!
Lynn Herald
March 15, 2022
CubeSmart is the BEST!!—Charles took great care of me today!! Unlike the terrible Extra Space Storage experience I had yesterday I’m also using CubeSmart in Florida too—And having great consumer experience there too with Sasha!! Don’t waste your time & $$ elsewhere—CubeSmart is the best place for your storage needs!!
Zulu Adam
February 18, 2022
AA
February 13, 2022
D McMillion
December 15, 2021
Best customer service I have received in a very long time! Charles was very kind, thoughtful and extremely patient, taking time to explain the process in depth and easing all anxiety.
Ann Milito
December 8, 2021
Very friendly and efficient
Carmelo Torres
December 4, 2021
Had a fantastic experience with Charles, the store manager at the McLellan Highway E Boston Location. He was very helpful and pleasant to talk to. ??
Jenney Moua-Hubbard
November 30, 2021
Daniel the manager was wonderful over the phone and in person. He was patient and thorough while showing me multiple options in storage space. He answered all of my questions and made me aware of the specials available to me, helping me save. He even helped carry some boxes to my car. Chris was also just as friendly and helpful.
Susan Neal
November 27, 2021
CubeSmart in East Boston is the best! The staff there, Daniel, Charles and Casey are all excellent! I was shipping a house of furniture etc. from California and the team at CubeSmart was so great, helping me figure out the right size unit, my storage options, and reserve dates. I was pretty stressed about the whole thing, but they made the process super easy. I can't recommend them enough!
shahi smart
November 21, 2021
Our experience and in dealing with Charles was amazing. He was very patient and knowledgeable. He listened was very attentive to hearing what our needs were. This storage space was recommended to us by a trusted loved one and I am happy we went with her suggestion. We will definitely recommend this storage space to anyone who may inquire.
Peter Williams
October 28, 2021
Very expensive. Lights don't work in my unit. Been there for almost 3 years and they have hacked the price of my storage up so much that I want to leave this place and store my stuff elsewhere. If I had the time. Employees up front seemike they have a chip on there shoulder or just don't like there jobs. You would think that after years of paying on time or even maybe a little late and paying the 30 something fee for being late that you would want to keep your existing customers instead of scaring them away with rent increases every year.. Can understand cost of living or utility costs increases but heck why not just double the rent and give me a heart attack if you want your long time, long term renters to go.
Kori Olsen
October 12, 2021
Sass Pablo
October 12, 2021
Anthony Davis
September 30, 2021
pablo molina
September 16, 2021
Ji Sun Paschal
September 5, 2021
If you can, do ExtraSpace. My experience with ExtraSpace was incredible and professional. I remember a couple of hours after I vacated my cube, someone called me and asked if they should close my lease with them to which I said yes. I was just so surprised that someone could come after me to make sure I don't pay more than I need to. Some things I didn't like about CubeSmart is that they are month to month and they don't clearly outline when you need to vacate your things before you have to pay for another month's worth of storage. In fact, it's not stated anywhere in your lease agreement, I had to call to find that out.
Ryan Sifferman
September 4, 2021
Good customer service, well-lit facility, used this place temporarily during a move and would go to the East Boston location again if I need storage. But the small number of hand trucks available was frustrating as they were hard to come by most times I stopped by.
Michael
July 28, 2021
Great service. Highly recommend speaking to Charles here for a storage unit.
Leslie Fontanez
July 9, 2021
Linda Frazer
July 8, 2021
Robbie Ross
June 23, 2021
Horrible they blocked the road you can't get there yet to drive around it should close
Marc Diprieto
June 18, 2021
All the personal is terrific service
J Sant89
June 17, 2021
Omar Carrillo
June 14, 2021
(Translated by Google) He treated me very well (Original) Me atendió muy bien
Charlie Berry
May 30, 2021
Daniel Gelin is awesome! He was so helpful and nice and efficient. It had been a rough day so far and he made things easy. Thanks!
Rex McKeon
May 17, 2021
Easy sign up and great customer service at a reasonable price.
Debra Mattaliano
May 15, 2021
Billy Schofield
April 18, 2021
The lady working there is very lazy and rude!
Brian Curiel
April 13, 2021
Great customer service
Lauren Wright
March 22, 2021
Connie Waters
March 9, 2021
I appreciate all the times i didnt have the money and you were always there to help me
Yara Osman
March 8, 2021
Do NOT use CubeSmart. They will ignore you when you try to cancel your monthly rental and then try and charge you a bunch of fees. Worst customer service ever and they just want your money
Kieran Willie
March 1, 2021
Charles is very helpful and provided me with unprecedented service. I recommend that you ask for Charles on your next visit
Cesar Rabago
February 12, 2021
Terrific service Charles
David Macias
February 12, 2021
Clean and very helpful employees just think the rates are a little high
Sarah Jane Grano
January 27, 2021
Charles was a big help. Very professional. Quick. Got use of a van for the move. No better place in town for customer service and price ! Clean facility. !!!!
Amanda Bellanti
January 6, 2021
I’m writing this for my mom who wants to acknowledge a great manager named Charles at store# 0589. She had called to speak to someone about a unit that was auctioned off a year ago without her knowledge that had sentimental items in there from childhood. Her young sister had lost the unit that had all my moms pictures and my grandmothers personal belongings. My grandmother had passed away from cancer which is why my mom is heartbroken over this because that was all her memories of her mom. As she spoke to Charles and told him this story, he listened and apologized and gave her all the time she needed. He was a true gentleman and spoke so kindly and was very helpful with tracking the unit. He also went above and beyond to try and see if he can get in touch with the people who bought it so we can try to buy back our memories of my grandmother back. If we could give this guy more than 5 stars we would! He is amazing and CubeSmart is very lucky to have such an amazing manager/person working for them. He is an asset to the company and deserves to be recognized!
Alma Sazo-Ramirez
January 5, 2021
The process was efficient smartly streamlined, great customer service.
Barbara Mariani
December 9, 2020
Casey and her team are great!!
Kayley Allen
November 16, 2020
While the customer service in house was great, my storage unit was infested with mice when I went to check on it. Their insurance also claims to not cover these damages, even though it happened in-house.
Carla Cermark
November 6, 2020
Felipe Cano
October 24, 2020
Charles is an awesome guy, he walk me thought every step of my transition between boston and Nantucket for a seasonal job during covid 19
Paul Bertoli
October 14, 2020
Great at helping me move in and out
Debra Caminiti
September 20, 2020
Facility was very clean and easy to access the building.
charles turner
August 5, 2020
German on a phone was very courteous very helpful also the gentleman at the cube smart location with very courteous and helpful
Jonathan Reynolds
July 19, 2020
Easy fast and efficient had no issues at all
Madeline Nieves
June 21, 2020
street preaching
June 19, 2020
Franklin Dunker
June 17, 2020
(Translated by Google) The employees I met were very attentive to me. Lots of security and cleanliness and other good things. (Original) Los empleados que conocí fueron muy atento conmigo. Muchas seguridad y limpieza y otras cosas buenas.
Khalid Kalila
June 16, 2020
Great place and great customer service
vicente sanabria
June 14, 2020
Casey, who has been with CubeSmart for 5 years is tops when it comes to customer service. She treated me like my biz in important. I'll recommend to my friends. Peace and thx Casey.
Olmer Mazo
June 13, 2020
Eric Deschamps
May 26, 2020
during COVID-19 outbreak it's to be expected for operations to be handled differently with most if not all businesses. However my experience with CubeSmart, could be described as nothing other than a scam. I called on Tuesday May 19 to verify that the East Boston location still had a truck for tenants to use upon request. I booked a unit after verifying this. I was told the local manager would call me to schedule. He did, he called me within a few hours to verify 22May at 1200PM I would be able to pick up the truck and proceed moving in. I hired 2 people to help me move into the unit. When I arrived to get the truck, the clearly agitated attendant at the front desk asserted that access to the truck was not allowed during COVID-19. After I already paid for the unit. After calling the 'regional manager' named Errol and leaving a voicemail. I called the national number where i was advised I should hire a moving company. Meanwhile I'm paying my 2 guys to sit around. I went to U-Haul to get a unit and a truck. They were more expensive, but the process went smoothly. I received a call back from the 'regional manager' Errol after I'd already obtained a unit and a truck at UHaul. There was no apology, I was treated like I was in the wrong by every local CubeSmart employee i dealt with. This is the second time in 5 years I have used CubeSmart East Boston for storage. The previous time, I had requested the "truck" that they advertise, and they advised it was in the shop ... for 2 weeks. So if you're planning on using cubesmart because they have a truck. Be warned, it's unlikely to go as you expected. I never stepped foot into the storage facility beyond the office. They still have my money, and I have yet to be refunded in any capacity.
Osiris Bilbao
May 15, 2020
Caroline Bartlett
May 11, 2020
I would have given you a ten but no one said anything about insurance when I called asking about storage space. It makes sense just had to make an extra trip. Also don't like that the price is not guaranteed.
Crohur Macaodh
April 24, 2020
T Bella
April 12, 2020
Easy to use, pleasant staff
Hisham Manabi
April 5, 2020
Clean, safe place, has cameras footage and convenience.
Betsy Wallshein
March 10, 2020
yves De Jesus
March 6, 2020
Crestena Petterson
February 17, 2020
Michele Desjardins
February 7, 2020
no ways
February 5, 2020
Second time needing a unit quick. Manager Wes again was very helpful and quick. Its always good to have staff that are very personable. I know this will always be my go to spot when needing storage!
Michael Hollister
January 7, 2020
This place recieved property that was stolen from me and let the thieves stuff my items and my 2 live cats inside a sealed off storage room with no windows or air. My cats almost died and they refused to call the police or assist with their investigation. These people are scum. Avoid this place at all cost.
italia mesa
December 26, 2019
Citi Haise
November 29, 2019
As a mover, I delivered a lot of furniture and boxes here. Have heard nothing but great stuff from my customers. They have picked this one the most. I chose to when it came my turn. Fabolous customer service,clean storage lockers, safe and trustworthy!
Johan Munera
November 4, 2019
Patty Miner
November 2, 2019
Just signed the contract yesterday. I was very impressed with Edil who very courteously took me through the whole process, I can tell that with professionals like Edil at your facility I am sure my renting experience will be a good one. Michael M.
Anthony Herrera
November 2, 2019
Hector was very helpful in choosing the right sized cube for my needs. Thank you !
Rami rami
October 23, 2019
Spencer Dabell
October 19, 2019
Wes directed me to a really great unit. I eventually vacated the night before my next pay period. I told an employee that same evening. I was charged for the following month, but that same employee reversed the charges. Great place, great employees, would store here again. Also very convenient for East Boston.
TVS Exprees
October 4, 2019
Chris Mason
September 18, 2019
Arthur Kennedy
September 16, 2019
Federica Schiano Lomoriello
August 22, 2019
Jill C
August 17, 2019
Marieulle was extremely thorough and best of all friendly. First time getting a storage unit and she made it a breeze!
Caitlin Mcilroy
August 15, 2019
been here for eight years now, I never worry about my stuff. I never have had a problem. great place!! great staff!!
Rebecca McNally
August 3, 2019
Nate Warren
August 2, 2019
Marieulle was super helpful in getting our unit set up for us. Convenient location and clean facility
Mike Smith
August 2, 2019
Wes and Marieulle are incredibly friendly and helpful, highly recommend
Rochelle Marzano
August 1, 2019
Marieulle is a wonderful person with a great personality . Very helpful !!!
Steve Lombard
August 1, 2019
These people are very friendly and clean clean place smells wonderful marieulle is Awsome and takes care of us every time we come in highly recommend going there and seeing her
Reyka Snezhnayakoroleva
August 1, 2019
Very efficient & fast. Great customer service! Marielle was very helpful over the phone and in person. She made my moving & storing day, stress-free!
stephen tangney
August 1, 2019
I own a storage locker and I am very impressed by the promptness and courtesy of your employees. They are quick to address any issues or concerns that I may have
Hugo Londono
July 29, 2019
Very bad service Was paying for a climatized unit and they left the whole place without heat for more than a week on a super cold January, my stuff got frozen and ruined, Said that they will pay for it and just got a lot of time lost from the lies of one manager to another manager to a regional manager. All of them lie about the case. Place is always dirty and hard to find a cart to move stuff.
Elizabeth (ENE CREATIONS)
July 27, 2019
First time having to use a storage unit, had no clue on what to expect but thanks to the manager Wes he made our experience so smooth. He was very knowledgeable, able to answer all of my questions, very professional, great sales person and best of all a great personality. !!!!! Happy to do business with them
Shay Bernardi
July 15, 2019
Great Customer Service! I went in at closing on Sunday & was treated exceptionally. Agent showed me around & explained everything. Im sorry I dont have his name with me. Would definitely recommend.
Wanda Diaz
July 10, 2019
Josiah Bartlett
July 1, 2019
Regret my decision to store my stuff at this location. The service is really aggravating, since you cannot count on support to help resolve your problem, let alone wanting to discuss it with you. Definitely avoid this particular location.
Carter Braxton
July 1, 2019
Unresponsive at business location, which doesn't seem to be held accountable at the corporate level. Misleading on pricing, unwilling to discuss or clarify once you learn of being deceived. Better to go elsewhere.
Charles Carroll
July 1, 2019
impossible to get a hold of, so you have to resort to calling other locations to put you in touch with the person on call at mid-management level. If you have a problem, you are not going to get service here.
Abraham Clark
July 1, 2019
unreliable and untrustworthy. The location was new and unit fairly clean, which made it all the more disappointing when we experienced their customer service, which was abysmal
Samuel Chase
July 1, 2019
We had rented a U-Haul for the day to put all my stuff in storage for a couple of months, since construction on our apartment building got delayed. It was a Saturday, so this location business hours ended at 5pm. We arrived at the location around 2pm only to find a group of people waiting outside of the office, which was closed. There was a sign taped on the glass that said "be back soon!" with a clock illustrating 2:30pm. We asked the people how long they'd been waiting, many had been standing there for over a half an hour. 2:30pm came and went, but still no sign of anybody working that day. Imagine having to unload a U-Haul you just loaded, only to have to go and rent another U-Haul to load it all again, since this employee went MIA. That's what was going through our minds. At 4pm, with one hour left in the business day, the employee working there finally had arrived and got us a storage unit. Totally misled us about pricing though. I would not trust getting support from this location and advise going elsewhere.
Kevin
July 1, 2019
By far, the shadiest business practices I have ever encountered. Stay far away, run to Self-Storage. This location's associates lied to our face about pricing. Getting phone support is like climbing a mountain that just kicks you back down again. We were trying to pay our bill with the same credit card used the first month, but learned that would not be allowed unless I permitted the cardholder (my girlfriend) to do so at their office in person. Same card, already paid with it, and her signature on the contract. Also, it is her stuff in storage. I just made the initial reservation online. These mosquitos will suck you dry. In response to the review I had written above on Yelp, Dan A. responded as an owner of the business location, recommending to email CubeSmart support. I relayed Dan's instructions to email support to my girlfriend. She wrote a thorough, detailed email, asking for clarification and seeking assistance. She received only a terse reply, asking to confirm the name on the account. That's it. (She provided the account number and storage unit number in her email) Let’s reiterate the facts: -Her signature is on the contract. -Her driver license information is on the contract. -Her mailing and billing addresses are on the contract. -She paid the first month’s bill at the office with her credit card. -Her stuff in storage. I only scheduled a time online to reserve a storage unit. Did not sign a contract to do that. Did not pay anything to do that. Yet, they will let me do whatever I want to the account, but turn her away when she calls despite providing the storage unit number and account number and paying to use it. The fact that my girlfriend had to call me to ask to call them and give my permission to allow her to handle the account’s balance comes off as sexist, but also as a striking display of incompetence when all we are trying to do is pay you far more than you deserve. UPDATE: I received a voicemail left by someone named Stephanie who identified herself as from corporate, calling to bring a resolution to the situation. She provided no way for me to call or email her back. I tried to call back the unknown number she used, but failed since it had no caller ID.
Nelson Hernadez
June 6, 2019
I stored here for a while. Affordable price for the level of sectional service. You really can’t beat them. I love the customer service. Marieulle is one of the managers I’ve ever dealt with in any storage company I have been to. Very professional. Thank you cubeSmart. Ask about the free truck!
Susan Fox
June 6, 2019
The staff at the CubeSmart are great. Casey did a great job on the picking a storage unit for me, and Hector was wonderful at making the process for actually renting the unit easy for me during a very stressful time. There is also one other employee that I'd like to give a major compliment to, but I can't remember her name. She worked in the office on Sunday June 2nd, and she was amazing. My boyfriend, and I came in a couple of minutes before 3 on that day,; and, although the store was closing at 3, she took the time to make sure we had definitely made the right choice in terms of the size of the unit by showing us 2 different units. I work in retail. So, I know great customer service, and the staff at Cubesmart in East Boston definitely deserve 5 stars.
seth ross
June 1, 2019
Since I bought the unit the service has been great. The place is always clean and well kept up. I can’t think of any reason not to use cubesmart. They make it easy
Doreen King
June 1, 2019
I have always had a wonderful time here at CubeSmart. The managers are all well trained. Marieulle is a new face and I see greatness in her. Works well under pressure. The customer had a real nasty attitude and I told Marieulle she handled that with grace. She will go far! I also don’t many people in such a great mood early in the morning. Especially not me. Clean facility m. Thank you CubeSmart!!
Hayley Hanes
May 29, 2019
I just had the absolute best experience at CubeSmart thanks to Marieulle Jean-Baptiste. Despite thinking I left plenty of buffer room to drive my rental truck from NYC to Boston, 7 hours later I arrived to a closed CubeSmart with a truck full of every single one of my possessions. Worried about leaving it street-parked overnight after hearing some friends’ stolen-moving-truck-horror-stories (not near CubeSmart, but you can never be too careful!), I had called CubeSmart prior to see if there were any possible solutions. Luckily, I had the pleasure of speaking with Marieulle, who told me about an option to park my truck securely overnight in their facility for a small (and well worth it) fee, and even offered that she could stay 30 minutes after closing to let me in. I was so thankful for her offer and relieved to have this option... but then the traffic continued to get worse and worse. I realized I would never make it by 30 minutes post-closing and called Marieulle back, but to my surprise she told me not to worry because she would close up at closing time, go home, and then come back to the facility whenever I arrived! I gave her a call as I was arriving, and believe or not, there was Marieulle ready to register my unit and secure my truck, TWO HOURS AFTER closing time! I’ve witnessed some pretty stand-out service experiences in my life, but I’ve never seen such amazing customer service as Marieulle’s sacrifice of her personal time and evening after work to help me in my time of need! The next morning I returned to my secured truck and had a seamless experience unloading everything. The facility was very clean, with well-working AC and plenty of good quality dollys. Thank you Marieulle, and thank you CubeSmart!
Jacob Ross
May 29, 2019
Marieulle is helpful and friendly. I would rent here again.
Daniele Mazzei
May 27, 2019
Marieulle J-Baptiste is an exceptional example of what customer service is all about. She took an additional 30 minutes after the offices were closed to allow me to charge my cell phone. This made a tremendous difference in my life due to the fact that I'm caring for my elderly mother. She completely relies on me.
Caitlin Bolnick
May 27, 2019
Marieulle was amazing and so accommodating!
elias cisneros
May 26, 2019
Nice place and near to me marieulle is nice
Madi McCullough
May 25, 2019
Marieulle was so so helpful! She not only was kind and informative and very personable, but she even Kept the place open late so that we could finish unpacking as we arrived late. Thank you so much marieulle and cubesmart!
eldy ruiz
May 25, 2019
Marieulle Baptiste was super nice and was doing well under pressure. Facility is clean, and a good storage space. Loved keeping my things here was very easy to make payments and to get in the customer servies is outstanding Updated 7/14/19 The day I posted this review I had emptied out my storage unit and Marieulle told me I was all set which was apparently a lie considering i have gotten emails, calls, and a letter saying they have no received my payment. Each time I have explained I emptied my unit and no longer need to pay as I no longer use it. This is ridiculous.
juan garcia
May 25, 2019
Marieulle thank you for your help, I like Cube smart
Carlos Giron
May 24, 2019
Great customer service, friendly staff and clean facilities!!!!
David Diaz
May 24, 2019
Great service, very honest approach to business, no hidden items. My first experience with CubeSmart Self-Storage so far a very good customer experience. Thanks Mariette.
matthew Farrell
May 22, 2019
I lost my keys to my lock and Hector swooped in right away and cut my lock. He was quick and proficient. Marieulle helped me pay my bills and even hot me to reserve the truck. Great deal by the way. Great customer service clean facility.... Thank you!!!
Carlos Arango 4741 @gmail Arango
May 22, 2019
Came in today to rent a cube. Was greeted by marielle and Hector. She walked up to me a shook my hand and I thought to myself wow. Great customer service. She offered me water and gave me the best deals. Don't forget about the free truck guys.. Thank you Cubesmart
Noora Lori
May 21, 2019
Marieulle is the best
ALL SPORTS
May 20, 2019
Amazing service by Marieolle so nice so helpful i would definitely recommend this place to my friends
Annais Rojas
May 20, 2019
Maurielle was really nice and helped make the storage process really simple!
pengcheng he
May 20, 2019
Joseph Rando
May 19, 2019
My experience with Marieulle was a very pleasant one today. As a matter of fact, during the time she was helping me, I mentioned how pleased I was to deal with someone that was not only very professional, but also quite nice. It makes for much more enjoyable visit, if not only the office is sparkling, but those helping me are also
daoyuan shen
May 19, 2019
The manager, Marieulle. She is really nice and kind,thanks!
Jonathan Maloney
May 18, 2019
Marieulle is truly the best. She goes above and beyond to help out!!!
Susan Lopez DeOliveira
May 18, 2019
Marieulle J Baptiste is amazing. She is so kind and knowledgeable about her job. She provides excellent customer service. Susan Lopez DeOliveira
Francois Obas
May 18, 2019
Came in to rent a cube but my wife couldnt decide on a day. So we did not rent. We havent started nothing Marieulle suggested a move in kit. So smart its has all we need in there. She was great and offered us water and free chip clippers! She know what she is doing. I might come back for the second one. Thnk you Marieulle!!!
Amelio Diaz c.
May 17, 2019
Came to pay bill mer with Marieulle and Hector. Great people good vibes. Made me feel at home. And resolved my issue in a timely manner because I was in a rush. Clean facility and good people.
Elaine Chiquette
May 17, 2019
Marieulle was extremely helpful with my moving. Thanks
John Golden
May 16, 2019
Great service!!
?????
May 12, 2019
Great
Nicole Hutton
May 8, 2019
Amazing customer service and an easy to access location!
George Santacruz
May 4, 2019
CubeSmart’s Manager Marieulle was so pleasant and knowledgeable. Her attitude and customer service attitude are excellent and a pattern to follow for every customer service business. Great price great location A++ rating!!
Yuge Qiu
May 2, 2019
(Translated by Google) very good (Original) ???
Babita Kuruvilla
April 29, 2019
I have had amazing experience the past few times that I visited this location. Marieulle and Levi went out of their way to help out and made my trip so much easier and a pleasant one. They modeled excellent customer service, commitment, and attention to details. Thank you Marieulle and Levi for your dedication and kindness! The location has also reinforced its security in the past year.
Brian Sullivan
April 28, 2019
Very nice service, quick and efficient, ask for Marieulle-
Juan Roque
April 27, 2019
Came just to pay my Bill. Marieulle was so nice. She welcomed me and answered all my wuestions. She offered me water and was very accommodating . Thank you Cubesmart
Sean Kavanagh
April 26, 2019
Levi did a great job of giving me the information that allowed me to sign a contract on the spot.
Kristopher Crawford
April 22, 2019
I needed to downgrade my storage unit and Marieulle was extremely helpful! Definitely recommend CubeSmart and Marieulle's excellent service
Eve Boston
April 18, 2019
Clean and well maintained, with professional staff, and plenty of parking. Seasonal pricing, so summers are more expensive, but they've always had space available the few times I've needed it, mostly in-between moves.
Daniel Jackson
April 18, 2019
Very nice an easy to deal with hector signed me up an the lovely marieulle j Baptiste
Derek Day
April 17, 2019
Don't trust this company! They will, with no justification whatsoever, arbitrarily raise rent. This is completely unjustified, predatory, and dishonest.
Rich Ackerman
April 13, 2019
Quick and easy. Would give 5 stars but there was a minor misunderstanding over the phone.
Cait Reynolds
April 11, 2019
Great experience. Casey and Marieuelle are lovely and helpful.
Debbie King
April 9, 2019
Miguel mm
April 8, 2019
Walked in on Marieulle on at the cubes art in East Boston for a trabsfer a rainy day while having 3 other customers she was able to attend quickly and efficiently. While she is attending one customer she answered a lot of questions I had myself. Thanx Marieulle!!
dan white
April 7, 2019
Clean storage unit and use of the truck was great! Staff was helpful and Marieulle was very accommodating.
Isabella Orozco
April 4, 2019
Marieulle is the nicest! She provides an excellent costumer service. More than recomendable.
William Rayne
April 4, 2019
Great all around experience with East Boston cubesmart. Great location, access in and out of building. I dealt with Marieulle and couldn’t be more happy
Roendy Slano
April 4, 2019
The manager Mariel le is so professional and her attending so good thanks for your service
Linda Fayad
April 4, 2019
Marieulle was great. She told me everything from top to bottom. I love the space and very clean. Great personality. Goes a long way in customer service.... Good job Cubesmart!!!
John Tsiotos
April 3, 2019
They were so good.been renting for 20 years Marieulle was very nice and proffessional,she was a big help.
Husham Mommandi
April 1, 2019
striker dxl
March 31, 2019
Levi is the best
john hurley
March 31, 2019
East Boston store was great Levi was very helpful and his assistant marieulle was able to help me with my situation
Astrid Glazerman
March 31, 2019
Great experience! Fabulous people!
Eduin Lopera
March 31, 2019
The managers at cube smart was really nice and informative. Clean space and Marieulle did a great job helping me rent the truck.
Kayla McOsker
March 31, 2019
Quick, painless and straightforward. Levi was a huge help and very efficient.
Peter Doliber
March 30, 2019
Everyone was very nice. Items stored well and we’re in great shape. Marieulle and Casey were great!
Keith Bowen
March 26, 2019
Sandy Valdes
March 24, 2019
Marieulle the manager was a great help. Very informative!
Johan Rivera
March 24, 2019
First time renting a storage unit. Unsure what i was walking into, but the manager Marieulle was extremely helpful and informative. Excellent service and all my questions were answered.
Ricky Joaquin
March 23, 2019
Marieulle was very helpful and gave us great customer service. Showed us the layout and where the elevator was and where the carts are. Very well informed from start to finish. Location was very clean and well organized. Needs more carts. Unless they are just that spread out.
Punctual Car Services
March 22, 2019
I have stored here for 3 months. I just moved out a week ago. There is a manger Marieulle she has a smile that can light up room. Levi walked me step by step through the process. If anything its how comfortable they made me and my wife feel the minute we came in. Great customer service! Keep it up!!!
Adriano Navarro
March 21, 2019
----- Addition from September 2021 ----- I had an excellent experience with CubeSmart in East Boston and felt compelled to write a review here, but Google promptly reminded me I already had posted one that I had completely forgotten about... In the process of moving out of my storage cube, Daniel Gelin and Charles Timmons were extremely helpful, especially given that I was starting a stressful overseas move. Both Daniel and Charles made a huge difference in making it way easier to cope with the move and for that I am extremely thankful. Thank you, Danny and Charles! To anyone searching for storage space in the Boston area, I can't recommend CubeSmart in Easy Boston enough. The fact that I had two separate experiences where different members of staff went above and beyond what anyone could reasonably expect of them should say enough about the quality of customer service here. You can't go wrong choosing these guys! ----- Original from August 2018 ----- This CubeSmart location has outstanding service. When I hired movers to pick up my belongings and bring them to my new apartment they accidentally left my bike behind in one of the common areas. I reached out to CubeSmart and I was lucky to be helped by Levi Bailey. Levi went through the work of checking the cameras to find out when the movers left my bike behind and who took it. He then contacted the person who took my bike and requested that they return it. Bottom line: I recovered my bike thanks to Levi's digilence and willingness to go above and beyond in his job. Excellent experience.
Danilo Herera
March 20, 2019
Marieulle is the best Manager in Cubesmart. She knew everything I needed and helped me even move some things in my cube. She didn’t have to. I hope you guys keep her ...
Monica Incalla
March 20, 2019
This store is amazing storages and safe... Marieulle is the best!!
Robert Angilly
March 20, 2019
Rented a cube just before a move from a big house to a small apartment. Stored a good deal of records and other valuables until I could sell them. Unit was very secure, and dry. Now able to sell off the bulk of what I had stored there. Staff were very helpful setting up and helping me use it.
Juliet Juarez DeVries Pyles
March 19, 2019
This is a great place to get storage boxes and all moving materials. Have been here several times and the staff is always super helpful!
Tyler Borosavage
March 18, 2019
Top notch service, even better pricing.
Heather Lopes
March 18, 2019
Friendly staff. Great service. We came to store some items from our department at work.
Frank Castiello
March 17, 2019
John Jones
March 17, 2019
Very nice courteous and helpful pleasant experience
Alex Camiolo
March 16, 2019
Everyone was very helpful, very satisfied.
raquel hensley
March 16, 2019
Levi and Marieulle are awesome people! They are always kind and provide excellent service
estn star
March 13, 2019
There are 3 individuals here associated with Cubesmart. East Boston. Levi, Manager has given excellent service. Simple things to holding doors and offering water to more complex issues relative to my unit which only the skill and knowledge of a seasoned Manager could provide. I HIGHLY recommend Levi for upper mobility within your management. He ranks superior on all levels of work ethic and professionalism. Casey, who has now moved on to another Cubesmart store has been supportive in dealing with a complex issue here and could always be counted on to provide excellent handling with care and knowledge in a timely, thoughtful way. Again, another superior member of you team. And your newcomer, Marieulle, also a manager, is a rising star for Cubesmart. She stays right on top of things, is effective and very professional. She too has an open and welcoming way that can only enhance Cubesmart. Great store, great service, great people. Congratulations Cubesmart for choosing the best! Joan Tweed Satisfied customer for many years.
Glenda Castillo
March 13, 2019
Marieulle it’s very friendly and have Excelent costumer service 5 stars for her thanufor you help
David Harris
March 12, 2019
Great Staff. Very friendly
Emily Slivka
March 11, 2019
Raquel DeJesus
March 9, 2019
Staff was very helpful and friendly. Marieulle made the process very easy and quick ??
Michael Miller
March 4, 2019
Maryellen and Levi have gone above and beyond to help us in East Boston. They Are fantastic!
Denis Calderon
March 3, 2019
Super friendly in the office . Helped me out with all my questions
Josephine Fatta
February 22, 2019
Friendly and helpful staff made the process of space rental super easy. Facility is clean and well-managed.
Juan Pablo Quintero
February 21, 2019
They were very helpful with all i needed and very understanding, Also very understanding when it came to explaining how cubesmart worked
Rachelle Adam
February 21, 2019
I want to recommend CubeSmart and their team in East Boston. The facilities are well run, my storage unit was clean, the staff was friendly and very helpful, and my furniture came out of storage exactly as I had stored them 8 months earlier. I would definitely use them again.
Matias Motoa
February 15, 2019
Horrible customer service, very dirty place with trash everywhere , always out of carts, tricky rates that increase every 6 months and paying for a heated level but they leave it without heat for over a week and a lot of paint that was on the Unit frost and got ruined, they said that will pay for it but after a year expecting the payment just received excuses and turn arounds.
Larry French
December 21, 2018
Jeremy Bell
December 19, 2018
Wrote this 6 years ago. Still so happy here. Lord Charles needs a mention. Always there.valways positive and helpful and he has the wildest glasses I ever saw! My brother is getting a pair!!! I actually went to Cube smart because the Google reviews were so good. I now see why Great product. Great price. Great staff.
Kevin Navitas
December 19, 2018
The staff are incompetent. It's all in Chelsea which is the furthest reach from civilization. I'm not impressed how the price keeps on creeping up without any warning.
Peter Mirata
October 24, 2018
Excellent and close home! Casey has excellent customer service and even brought my lock to the storage unit
Eli Cragin
September 19, 2018
JALFREDO NORTH
September 7, 2018
They manager was really great and helpful even when she was super busy. Very understanding and willing to help you while making you feel you can always comeback and use their services.
MSP
September 6, 2018
Clean, Safe easy to access.
Kerri Saucier
August 12, 2018
Larry French
August 11, 2018
Beatriz Escobar
August 11, 2018
Excellent choice, affordable prices for the space
Falco Mercedes
August 3, 2018
Very dirty ...
Christopher Lothrop
August 2, 2018
Casey and Stephanie were great! Highly recommend!
Sam Wainwright
July 20, 2018
Devin Qualls
June 4, 2018
The team at CubeSmart made storage renting a breeze. After picking out my first unit, I quickly realized I needed more space. The staff were super helpful helping me find a unit more suited to what I needed, and streamlined updating the paperwork. Being able to reserve and use their rental truck for a whole $10 was amazing, and really helped out my moving budget. Location can be a bit tricky to find if your coming from downtown, but so much more affordable than compatible places in the city. 10/10 would use again! Edit: Customer for two years and have had my rate raised to almost double what my initial rate was. No new benefits or upgrades, just double the money. I called to inquire about any promotions, or discounts since they are currently listing my unit for 50% of my current rate. Was told my only option was to make a new reservation and move out of my current unit into an identical one. Was told "we're like Comcast and promotional rates are only for new customers, your rate will go up from there." Just like Comcast, terrible customer service. Will be shopping around for other storage units.
Elektra Newman
June 2, 2018
Alex Soto
May 14, 2018
I love the fact that you can go there at anytime of day. Not like other storage places that have a time limit. Its a huge place to.
Jorge Salazar
May 7, 2018
Good parking
David Concepcion
May 4, 2018
Shawn Tibbetts
May 2, 2018
It's storage units
MR Tiger
May 1, 2018
Trevor Hook
April 26, 2018
Adam Rosario
April 21, 2018
Helix Gamers League
February 24, 2018
Gb Cg
February 22, 2018
The staff was INCREDIBLE. I arrived past closing hours, and Ryan especially made a huge effort to give great service even though it was late. Can't thank them enough for their generosity of time. Keep it up!!
Philip Mainero
February 19, 2018
I usually never take the time to write a review unless I'm floored by either good or bad service. In this case it was excellent service by Levi Bailey in the East Boston store.He went out of his way to solve a problem that helped me out.
Llopez L
February 3, 2018
Merryfate
January 26, 2018
Maria Ann Villani
December 15, 2017
Satisfied
Don Drakore
December 8, 2017
Lovely and very helpful employees.
Charles Kiklis
December 3, 2017
Craig D.
November 14, 2017
Laurence Montanino
November 9, 2017
2nd time using them to store things if like there to be better care taken by staff
Jim Montanaro
October 11, 2017
I recently rented a CubeSmart unit. The pleasant manager showed me my clean unit, ready for me to move my things in. But I my experience after the first day tells me CubeSmart is not a well-run company. I was promised the use of their truck to move my goods into the storage unit. But when I asked on a Tuesday to reserve the truck, I was told that it would not be available that week, since they needed to get an inspection. Four days seemed a bit much for an inspection. But maybe they were being overly cautious. So I reserved the truck for the following Monday morning. I stopped in over the weekend (during CubeSmart’s office hours) to confirm my reservation for Monday morning. But the office was closed and nobody was there. Bad sign. Just the same, I showed up on Monday as scheduled, to get the truck. At which time I was informed that THE INSPECTION HAD STILL NOT TAKEN PLACE. So I could not have the truck. And I was informed that the truck had not been inspected for 6 MONTHS. I offered to take the truck myself for the inspection. But of course that was not an option. I am one very DISSATISFIED client. NOT because they didn’t have a truck for me. (a perk I didn't expect from a storage company.) But because: 1. They PROMISED me a truck - so I didn’t look for one from another company. 2. I still had to pay the movers who I had contracted to help with the move, and who showed up as scheduled. 3. But mostly because nobody even took the time or trouble to call and tell me that the truck was going to be unavailable. Forget common courtesy. (which is a shame.) How about basic good business practices? I also noticed that a broken outer door on the building that I saw on Tuesday was still not fixed on the following Monday. Am I supposed to feel that my belongings are in good hands? I hope my friend who recommended CubeSmart actually got her “finder’s fee” – a free month’s rent that CubeSmart evidently promises their storage renters for bringing in new clients. But given my experience so far, I won’t be surprised if that didn’t happen either. I am one very unhappy client. If things don’t improve, quickly, I won’t be a Cubesmart client for long. – Jim M.
Deepak Krishnan
September 14, 2017
Ccllc Ma
September 6, 2017
Gloria Cepeda
August 18, 2017
Ebo Zion
August 11, 2017
Maria was patience while trying to see if I had insurance. Nice facility and customer service.
Robin Montesano
July 31, 2017
Olga
July 25, 2017
These young ladies' that help me, the were extremely nice and very helpful. I was desperate and while one doing the paperwork the other one was giving the tour of the available spaces .definitely would recommend this place ..extremely nice , clean and spacious
Marvin Jackson
July 16, 2017
Damaris Carpenter
July 4, 2017
Better lower prices than where I used to store my belongings before. Good customer service as well which is very helpful.
Sadonia Bostonia
June 30, 2017
Its not the best but it'll do
Ren Herring
June 9, 2017
I highly recommend CubeSmart for its outstanding customer service! Gloribi went out of her way to ensure a positive moving experience that was low-stress.
Tony Casillas
May 28, 2017
Gloribi was the best, her service was spectacular and was very patient with my hubby and I
Ron D'Amico
May 25, 2017
2.5 Stars PROS: FREE Truck to use anytime for $100 refundable cash deposit. Low to avg pricing. Clean building, well lit, & temp. controlled. Office sells items like boxes&locks if u forgot some. CONS: Varying customer service, u need to constantly watch. I joined under promo 1st month free but after a month realized I never got promo. After speaking with manager many times agreed to 50% Off next month (said was best they could do & I got tired of fighting) but 2 months later I realized they never gave me that promo either! Luckily it was solved that day. -Now, I've been trying to rent truck to empty my unit after 5 months & CAN'T BC Truck's REGISTRATION EXPIRED!!!?!? Kind of ridiculous! Now I'm stuck paying another months rent til issue is resolved?? Either they're purposely deceptive or just incompetent...either way is not good. And it's a shame bc they're nice ppl
Cesara Walters
April 7, 2017
Friendly staff and great facility
Monee Mike
March 10, 2017
Samim Safaei
January 11, 2017
Efficient, affordable, courteous and as advertised.
Laurie Serrano
December 17, 2016
I am a previous storage renter. Since my experience was a positive one at the last one, I decided to stay w/Cubesmart. I definitely made the right decision!! Gloribi was friendly, courteous and gave me the best deal. The spaces are clean and we fit everything into one space without having to go to a larger unit.
Alberto Vega
October 31, 2016
Great people, great service. The staff took care of me. I love CubeSmart!
Tommy O'Connell
October 24, 2016
Very clean facilities. Be careful with their pricing though - they can really screw you over if you don't give them enough notice before moving things out of the storage facility (I ended up having to pay an extra month because I didn't give them enough notice)
Edward Ayala
July 25, 2016
Lyndsay Whitehurst
July 21, 2016
Casey was very helpful and pleasant getting me set up with my unit. The whole experience was perfectly streamlined. I would recommend this storage facility to anyone!
Matt Devers
June 6, 2016
The crew over at CubeSmart is great. They are very diligent in finding the right solution. I frequently need storage for the business that I'm in, and I actually currently have three units over here on McClellan Hwy. These guys are the best. Why are you still reading this, get your storage on already!
Katherine Irizarry
May 30, 2016
Loved this place!!!!! Amazing customer service and affordable prices! Can't beat that
Eduardo Rodriguez
May 28, 2016
Great service. Joe Telio and Casey Conway did remarkable work.
Marta Sarrion
May 22, 2016
The place is very welcoming and the attention is great! Joe was very cool answering all my questions and helping me out. I definitely recommend this location.
Zhouyang Ma
May 22, 2016
great place with great facilities and interesting stuff
Sherella Brewington
May 16, 2016
Joe has been a really great help setting up a storage unit for me. Thank you Ms.Stokes
Barbara Survilas
May 13, 2016
Joe tello is great and very helpful!!!!
Victor Matta
May 12, 2016
Really helpful staff Luis Jaime that made the experience easy and enjoyable.
Brenden Wesley
May 12, 2016
These guys are fantastic! Joe and the crew went out of their way to help me out with all of my storage needs. Have never come across such friendly service at a storage facility! Highly recommended.
Dan Fitzpatrick
May 9, 2016
All around great service. Joe has been a great help with my deliveries and always friendly.
Dafei Lu
May 9, 2016
Friendly Joe got it all right. Everything neat and organized
Ruben Ortega
May 6, 2016
Great facility. Joe Tello, staff member, was patient and waited close to closing time just so I can grab my locker and register for a storage unit - which saved us from having to wait another day to move our stuff into storage.
Will Goff
May 6, 2016
Great facility! Easy access and helpful service!
Phillip Gutowski
May 2, 2016
They hiked my rent even when new customers are still being offered the lower rate!
HDQ Premium Printing
April 29, 2016
Mari Wal
April 29, 2016
My experience at cubesmart via phone + in person at the East Boston location has been very exceptional, courteous, friendly - have nothing but good things to think + feel about them.
Miguel Vega
April 22, 2016
The employees are awesome, very helpful... and the site is very clean! I would recommend this facility to everyone!
jon thureson
March 26, 2016
The manager Casey Conway is courteous to customers and always polite and professional to everyone she talks to. She keeps this facility absolutely spotless. This location has many units which are often available on special for first-time renters!
Ranjit Gunewardane
March 24, 2016
I had the pleasure of using your storage facility in Houston, TX, and the excellent service delivered by the Houston team led me to utilize your facility in Boston, MA. The Boston team was equally efficient and friendly. Congratulations on delivering a superior service!!!
Natalia Gutierrez
March 10, 2016
o vg
February 27, 2016
Joe Tello is very knowledgeable and friendly. He walked me through the rental process and recomended the perfect unit to fit my storage needs. Highly recommend this location.
Sarah Babella
February 22, 2016
JoAnna Bianchino
January 30, 2016
Great service and very freindly people.
Khizri Khizriev
December 16, 2015
Great location, nice units
Stephanie Samuels
October 28, 2015
Fantastic service. Location is easy to get to, clean, and very secure.
