Reserve a Unit
10 feet by 30 feet Storage UnitLarge 10'x30'*
plus Second Month Free
10 feet by 30 feet Storage Unit10'x30'* Storage Unit
- Climate Controlled
- 1st Floor Access
plus Second Month Free
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
968 Massachusetts Ave
Boston, MA 02118
Office Hours
Monday–Friday: 9:30 AM–6:00 PM
Saturday: 8:30 AM–5:00 PM
Sunday: 11:00 AM–3:00 PM
Access Hours
Monday–Friday: 9:30 AM–6:00 PM
Saturday: 8:30 AM–5:00 PM
Sunday: 11:00 AM–3:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Pay Online: Our facility accepts online payments to save you time.
- We Accept Deliveries: Why have items sent to your home for you to bring here when you can have them sent right to our facility?
- Monthly Leases: You're sure to appreciate the convenience of our month-to-month leases.
- 24-Hour Video Recording: Video cameras record this location around the clock.
- Bilingual Staff: We do what it takes to assist our Customers, and our bilingual team is ready to help. Se habla español!
- Outdoor Parking: Park your car, truck or other vehicle outside for convenient access.
- Moving Labor Assistance Available: Pack up your things and have SML's moving and labor team move them for you.
- Storage Protection Plans Available: Breathe easier with our SureSmart Protection Plan.
- Packing Supplies Available: If you forgot any supplies at home, just pick up what you need here.
- Military Discounts Offered: In recognition of your service, we are happy to provide a 5% military discount to active duty military at move-in.
Boston, MA 02118
Office Hours
Monday–Friday: 9:30 AM–6:00 PM
Saturday: 8:30 AM–5:00 PM
Sunday: 11:00 AM–3:00 PM
Access Hours
Monday–Friday: 9:30 AM–6:00 PM
Saturday: 8:30 AM–5:00 PM
Sunday: 11:00 AM–3:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal — 40% Off & Second Month Free † — with a no - commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM
Saturday: 8:30 AM–5:00 PM
Sunday: 11:00 AM–3:00 PM
Access Hours:
Monday–Friday: 9:30 AM–6:00 PM
Saturday: 8:30 AM–5:00 PM
Sunday: 11:00 AM–3:00 PM
Reviews of This Facility
Rod Shivers
June 30, 2024
Tari, the GM and her staff are incredibly accommodating and awesome.
Andrew Zhao
June 29, 2024
Service is good. But it is not fair to be charged full month price for just a few days. It should be billed on daily basis for the partial month.
Winnie Williams
June 27, 2024
The two female workers stood up for me when an incident occurred and they remained professional.they were kind and fair. I love the one month free deal and the location on Mass Ave. in Boston had a storage unit perfect to fit my things.
Greta Long
June 26, 2024
Tara, you are an amazing Manager with great qualities. Your staff are very helpful. friendly and accomodating. They brighten up my day. They are very helpful, check on me periodically to make sure I'm OK when I'm in my storage area for a long period of time (I made them aware of my health issue). I recommend your site to all people within the state of Massachusetts and beyond. Thank you a million time over.
T-nice
June 22, 2024
When u walk in the mass ave location they immediately greet you thet treat u with respect they're organized and it's super clean oh the elevator always smells nice ??
Austin Grimaldi
June 19, 2024
Friendly staff that knows what they’re doing, and storage gives plenty of space
Billy Trinh
June 19, 2024
The female worker here are super nice I came in to pay for my girlfriend unit and they help me A-Z , need more people like that in this world??????????????????
Michael Ktona
June 18, 2024
The BEST, THEY NEED RAISES, Thank Tara
Zelalem Tefera
June 18, 2024
Affordable and quick assistance. Thank you.
Rob Patterson
June 10, 2024
I never write reviews, but the staff here went way above and beyond to help me. I unfortunately hired a really unprofessional moving company to move my stuff from DC to Cubesmart Boston. They showed up very late and understaffed and proceeded to be very rude to the staff working that night on top of everything else. I won't go into all the details about the moving company, but Somarha and Latoya were so kind and helpful to me. I could not have made it through that experience without them. When I called in to get some more information for my complaint against the moving company the manager Tara was also very helpful and kind. These people are just genuinely kind and take care of their customers. I hope that the corporate company recognizes what wonderful employees they have at this location.
Josh Edwards
June 8, 2024
The whole team was incredibly helpful and responsive. Couldn't ask for better service!
Nadeen El-Zeftawy
June 7, 2024
Olympia Hatzilambrou
May 27, 2024
Great location, clean and spacious facility, and felt very secure. Staff were super helpful and friendly. (Thank you Somarha!) Amazing value, would definitely recommend to anyone but especially college students/recent grads looking for summer storage!
Ryan Arisian
May 20, 2024
David Galvez
May 20, 2024
edwin ponce
May 20, 2024
Dhrishni Sampat
May 18, 2024
Dhwani L
May 18, 2024
Steven Roncal
May 14, 2024
Great service! Really appreciated all their help!
kaihao liang
May 13, 2024
Remmy Martins
May 13, 2024
It's been a good experience using cubesmart boston massachusetts .The staffs are amazing and professional. Good hospitality and always answer and help . Tara and other staffs are great multitaskers. If have any opportunity to refer friends and family. I will do it a million time. Hope come back as a customer another. I wish i can still keep my storage. Thanks.
Ben Gentil
May 11, 2024
Super chill and helpful people!
raizy
May 10, 2024
chen leticia
May 10, 2024
great experience, very nice service
Zoe Ku
May 10, 2024
Dee Roberts-Dantzler
May 10, 2024
Samarha was absolutely wonderful! She was very nice and was always available when we had questions.
Nevaeh Brumfield
May 7, 2024
Latoya and Samara were so helpful with moving things into the storage unit! This was one of the easiest moves I’ve had thus far in Boston!
Tommy McCormick
April 28, 2024
Amazing customer service, very clean and orderly space, and even willing to help me move things at no cost. This place is night and day from the Uhaul across the street, where i’ve had the opposite experience. Never using anyone else again that’s for sure.
sophief5
April 26, 2024
Tara was super helpful and made the experience easy! Thank you to the great staff at CubeSmart, we will definitely be back!
Brad Stillman
April 26, 2024
Incredibly helpful staff, especially Tara. Very clean place and lots of carts and bins.
Ansley Cooper
April 26, 2024
The Ladies at the front desk were helpful, patient, and kind! So helpful!
Denice Hagan
April 26, 2024
Erotic Play
April 17, 2024
I was completely surprised to be greeted with open arms from Tara and Shemora. Definitely a great place to rent from.
Tre Rob
April 17, 2024
The manager ('Tara') and her coworker ('Shemora') made my experience a beautiful and welcoming one. Very professional and respectful toward customers. Made me feel like family.
SoljaChild
April 14, 2024
The employees working there, surely makes the environment an amazing experience. I highly recommend this place for everyone to try. Budget friendly, pet friendly, disability accommodating, neat store, and very customer welcoming! 5 star service ??
Nikki Marie Sherwood
April 13, 2024
I do not recommend this business. This is the second time I have had a negative experience with the staff. They are extremely rude and I am embarrassed for them that they believe they can act the way they do and speak to customers the way they do. If I could give this business 0 stars, I would. Absolute worst customer experience I have ever had.
Carla Greene
March 29, 2024
My experience with Cube Smart has been extremely positive. The customer support was superior in every way. I have an additional cube smart in Boston for my daughter. Somatah was efficient and helpful!
Nelida Amado
March 14, 2024
Allen Furey
March 12, 2024
Stephen Spencer
March 9, 2024
My experience with Tara over the last couple of years has been great she looks out for all of her customers making sure that they are on point with their account.????????
Andrew Berege
February 22, 2024
Good service from employees
Reecola Jones
February 18, 2024
He was very helpful kind and made me feel Comfortable with storing also place was clean
glenn marshall
February 11, 2024
Yokasta Nuñez de lugo
January 29, 2024
Thank you thank everyone
Jenn Cibrone
January 12, 2024
The General Manager, Tara was an absolute pleasure to work with beyond accommodating and super easy to work with. We had an interesting shipment and helped us through the entire process, again amazing communication and very helpful. I highly recommend using cubs mart self storage at this location!
Larry Sankey
December 26, 2023
Everyone was helpful and positive
Stephan Koenigsberger
December 24, 2023
They went above and beyond for me, Somarha and Tara thank you so much I would have been up a freak without a paddle. Exceptional service.
Ayesha Rashid
December 15, 2023
Tara has been wonderful!
Angus Browne
December 4, 2023
tara and andrew were helpful and great and provided me the smooth transition while in between moves
Rachael Steinbock
November 16, 2023
Tara the manager is wonderful and extremely helpful. The facility is very safe and I love that they require everyone to check in and out. I have never had an issue and am a repeat customer.
antonio ramos
October 30, 2023
A very good experience, dealing with the employees and the general manager that was very happy with the treatment
Kieran Giannelli
October 27, 2023
Great facility and amazing staff! Tara was super helpful and made the whole process smooth. Would highly recommend!
K Gl
October 26, 2023
Super helpful and knowledgeable staff!!! Tara was amazing and made my transaction seamless. Would recommend this facility to anyone!
Frederick Jenkins
October 20, 2023
Customer service was like no other I'll recommend all of my friends thank you so much and God bless you all
Jeremy Levenson
October 11, 2023
Just rented a unit from here yesterday and was extremely impressed with the facility and customer service. I was greeted with a smile from Andrew who really took care of all my storage requirements and questions. He was extremely kind and took me on a complete tour of the facility and my unit. After meeting Andrew, I feel like I made the correct decision on choosing CubeSmart Self Storage on Mass Ave for all my storage needs. The entire process was swift and easy. Would recommend.
Abraham McLaughlin
October 2, 2023
JP
September 24, 2023
Rachel
September 10, 2023
Could not be happier with the service I received, as the owners of this location are wonderfully helpful. The process of moving things in and out of the storage unit was simple, and the unit itself was clean. I set up the automatic monthly payments which was super convenient, and I had no issues canceling when I no longer needed the unit. Highly recommend!
Abi Fowler
September 5, 2023
Andrew was very helpful and always made my visit very pleasant.
Emily Prada Luengo
September 4, 2023
Great place to store my stuff for like 9 months. No issues whatsoever. Andrew was kind enough to help out and throw out (a lot) of the trash I didn’t need. Great service!
Tracey Williams
September 1, 2023
To anyone who needs a storage I personally personally advise you to do CubeSmart 968 Mass Ave the gentleman Andrew at the desk you're never going to find customer service like him anywhere else in his coworker they was extremely helpful I was at the last minute emergency and they got me through it thank you CubeSmart
Constanca Langer
August 31, 2023
Andrew was super friendly and helpful with getting our things stored away. Thank you so much! Great experience.
Ellie Klein
August 30, 2023
Andrew was amazing and helped us so much! His favorite color is purple and moving is a lot of work so he made it better! CubeSmart was a great decision!
Juliette Prindle
August 30, 2023
So caring and nice to us. Helped us out so much and specifically loved Andrew he was so considerate.
Hemeli Ramirez
August 30, 2023
Just got a storage unit and couldn’t have done it without Andrews amazing help and service! Really recommend reaching out and asking for him!
Jae Won Lee
August 30, 2023
Andrew gave us amazing service! Highly recommend!
Hayley Chung
August 29, 2023
Andrew was so understanding. He was super helpful and pleasant. I will recommend this place to others!
Shreya Trivedi
August 29, 2023
Andrew was so pleasant and helpful, I adore him!
Diya Sethi
August 29, 2023
Andrew was the best! Helped is college students so much. Thank you Andrew!
Elie Mehanna
August 29, 2023
Andrew was so helpful! He walked us through the whole process and answered all our questions! Highly recommend this place!
B González
August 29, 2023
Andrew was AMAZING! He really helped us check in and made the whole process super easy. He is also super duper nice. Thank you for your help!
William Grillo
August 29, 2023
Andrew was great for moving in and out! Will come back next time.
Hanyu zeng
August 29, 2023
Andrew is so nice. Patient, friendly, would like to store our things again.
Ken
August 29, 2023
Very nice staff Andrew, helped me with my storage cube, definitely the person you are looking for.
Lucas Cooperman
August 29, 2023
Andrew was very helpful for me - good dude
Kate Burns
August 28, 2023
I have had a good experience renting a unit here. Andrew is always so friendly and professional. The grounds are well kept and the facility is clean. It is in a rough part of town but the team, particularly Andrew, makes sure that the facility is secure and the doors are opened and closed properly.
Sebastian Calvo
August 25, 2023
Andrew did great helped so much
H “Moonrunner” Z
August 23, 2023
Overall very nice experience, very clean place, and the staff member Andrew helped me moving my stuff.
Gina Endres
August 23, 2023
When I moved, Andrew helped me out tremendously! He was very welcoming, funny, knowledgeable and made the whole process very quick and easy!
Brian Muldoon
August 23, 2023
Great team. Very helpful. Especially Andrew who set me up with a unit and is helpful every time I come in.
Arya Goyal
August 21, 2023
Came to Cubesmart. It was quick and Andrew made sure to return my wallet when I lost it.
Adam Kwoh
August 21, 2023
Andrew was super helpful! Nicest guy! Best help
Sankar Sadasivam
August 21, 2023
Andrew has been amazing, friendly, very helpful and courteous. Thanks to him for giving us the best experience at cube smart. Thanks to the team there as well (Tara, Makeda).
Smriti Sankar
August 21, 2023
CubeSmart makes my life so easy and convenient, especially while I am away and need to store stuff for college/my apartment. Andrew and the staff at CubeSmart are extremely helpful and kind! I highly recommend it.
Monique MacGillivray
August 18, 2023
Beer helpful staff, especially Andrew
caleb kibby
August 18, 2023
Andrew and Tara are always helpful, respectful, professional and kind
Yu T
August 16, 2023
Juan Tavera
August 13, 2023
Andrew was amazing today. Very helpful!
Marie poquee
August 13, 2023
Andrew He helped me with my solution while moving my chairs.He was very helpful ??
German Cruz
August 12, 2023
Andrew helps me and is great every time i come to CubeSmart
Erika Gonzalez
August 12, 2023
Andrew was an amazing person and he was super helpful and friendly
Fisher McGrath
August 12, 2023
Andrew was great!
Heather Filipski
August 12, 2023
Andrew is the best!!! We came all the way from Jersey and he helped us out a ton!??
Juan Garibay
August 12, 2023
Great storage place. Amazing customer service. Andrew was amazing and a great person.
Cooper Bennett
August 12, 2023
Andrew was super helpful when I was moving my stuff around between apartments! Would use again in the future. There are only 4-5 usable parking spots so I’d recommend a van or truck if you are trying to move everything around September 1st. When I was moving things in during august there was no wait.
Adi Uppal
August 12, 2023
Andrew had a nice personality and was very helpful in the whole process.
Joaquin Nunez
August 9, 2023
Excellent costumer service! The staff is very friendly and very professional!
Kassandra ledesma
August 8, 2023
Tara and andrew where super helpful. They made sure my thing’s where safe and secure at all times. Thank you
Jared Subiono
August 6, 2023
Andrew was great in helping me get a unit. Very friendly service!
Brendan Turner
August 5, 2023
Great guys here. Always helpful, professional and good humored. Thanks Tara and Andrew.
Elizabeth
August 5, 2023
This is a great place. Friendliest, most helpful people (and I have used a lot of storage places in Boston). Tara even remembered my name after I hadn't been here for 3 months. Easy online reservation. Good prices.
Lee Howell
August 5, 2023
Appreciate all of Tara’s help throughout the process!
Sohyun Lee
August 5, 2023
Andrew is handsome, nice, sweet guy ever. Go to meet him!
Sunghyun Jang
August 5, 2023
Andrew helped us a lot! He was very nice and guided us through step by step.
Jose Osorio
August 4, 2023
I'm a current customer at mass Ave and i would like to acknowledge Tara for helping and communicating me through mu storage journey but she has been a bright point throughout the whole process
Walter Goodman
August 4, 2023
Great place professional staff Andrew is a great source of help.
Juan Villar
August 4, 2023
My English is not good but Andrew help me to much thank you
Delroy Douglas
August 4, 2023
Andrew was very patient and helpful during my walk through the storage to find something that fits my needs::
Francisco Rivera
August 4, 2023
Andrew was great. This is our second time returning to this facility. Originally met Andrew at the Charleston location was a pleasant surprise to see him at the mass Avenue location always friendly always great customer service.
Nick Salvadore
August 4, 2023
Andrew was extremely helpful and make it a very easy process
Andrew Salvadore
August 4, 2023
Andrew was amazing, 10/10 service!
Suleman Muhammad
August 4, 2023
Staff was great Andrew is excellent , ho asl for him he will help you out great guy
Alex Tawil
August 4, 2023
my company works for CubeSmart on myself. Wanna give a shout out to the whole team and especially Andrew for always have a great customer service and helping us out whenever needed.
Amorita George
July 28, 2023
The whole process was so easy and Andrew was helpful at every turn. Can’t recommend i’be smart enough!
Abigail Z
July 19, 2023
Andrew was very sweet and very helpful! Helped me and my father out with the cube smart process and everything went super smooth! Highly recommend going to see him
Ashang Yang
July 19, 2023
Shayan Nazarian
July 12, 2023
A D
July 5, 2023
andrew was great easy process at mass ave location
stephanie pfister
June 27, 2023
Tara was so helpful and I would recommend this place to anyone:)
jaylynn conway
June 16, 2023
Andrew assistant me in my move out process with my storage unit .It’s my first place and Andrew made feel comfortable that I can ask for his help here.Greets me everything with amazing smile .Has the best manger there
Soup Just Soup
June 11, 2023
Paul Isola
June 6, 2023
Great staff! Staff very friendly and explained everything. Andrew was amazing!!!
Derek Sun
June 3, 2023
super helpful!
David Mayzlin
May 29, 2023
Landon Frayser
May 19, 2023
Safe place
James Marshall
May 18, 2023
Just an acknowledgment that Ms Tara is running a smooth and professional ship at Cube Smart!!! Always consistent and helpful with a positive attitude! Thumbs up to her team as wt!!!
DPS
May 15, 2023
Very good service! It’s simple easy and fast, their service is also very good and they’re very welcoming. I would recommend Cubesmart for anyone that is looking to move storage and keep storage in a safe place.
DANI ROIG
May 13, 2023
Very good customer service. Thank you
Caustic
May 12, 2023
May 2023: Professional, friendly people who are very helpful and informative. Well kept storage with a pleasant climate and easy to access during business hours. Sept. 2023: Great personable attentive customer service! An easy process from start to finish. I stored my stuff for 3 months between the spring and fall semester of school in Boston, residing 6 hours away in Philadelphia, and came back to an intact storage, with all of my things clean, just as I left them, no mold, no smell, and safely stored, despite being located in a somewhat gritty area. Your actual property in an industrial area, has a great location near many universities, so ideal, and it feels clean and safe despite a few homeless people wandering around. Friendly staff were available at the front desk for customer service at all times and in the actual storage areas helping during what is considered one of the busiest times of the year, back to school. I was able to close out my account punctually on Sept. 1st, and was sent a confirmation email. If I ever have to store my things again, I'll be back. Thank you so much for a good experience!
Christopher Miller
May 12, 2023
Considerable customer service and stellar support. Would store with them any day of the week.
Paul Reinhold
May 11, 2023
Super sweet customer service! Always had an easy time.
Buvana Govindan
May 10, 2023
Gavin
May 9, 2023
Great customer service from Andrew!
Arisian Fitness
May 9, 2023
Great Customer Service
Chynna
May 8, 2023
my sister was having a tough time finding storage we had to call the facility to make an appointment when within five minutes, Andrew called us back and told us to come check out the unit ahead of time in which we did the facility and the staff there are truly amazing He was extra courteous and eggs, and he introduced me to his boss tara who would assist me if I had any questions if he was unavailable or not in we were so frustrated in the beginning of this process by Andrew‘s calmdemeanor, and and helping us find exactly we need if anybody had any storage I would truly suggest you come to this location only negative is is that they do close at 6 o’clock pm
Owen Hagopian
May 6, 2023
Andrew and Tara were extremely helpful and made the entire process easier
Andrew Moreland
May 6, 2023
friendly service and quick help! thanks especially to andrew and tara
Douglas Patrican
May 6, 2023
Drew at front desk was great
Oliver Polk
May 2, 2023
This cube smart is extremely safe and the staff is kind and helpful.
Jay Det
May 2, 2023
Great customer service!! Agents are very personable and professional every time I visit. Thanks to the people over at Cube Smart!!
Erika Gonzalez
April 27, 2023
Great communication and very helpful!
Hunter Maxon Gates
April 10, 2023
Drew and Tara were very helpful setting everything up. Very pleasant and easy experience. Lockers were spacious and fairly priced. Would come again!
GeneralBOOMBOOM
April 10, 2023
Very quick experience. Drew and Tara were very helpful and answered all of our questions.
James Boykin
April 7, 2023
I enjoyed customer service with me it was polite and very nice and very professional thank you very much have a Nice day
Jonathan Diaz
April 7, 2023
Excellent service, the people there are quite attentive and, above all, attentive to everything you do, so they prevent you from forgetting any personal items... kindness, professionalism and above all good charisma was what motivated me to rent at cubesmart ( prices are amazing)
Jasper Pearman
April 3, 2023
Great support
South End Al
April 1, 2023
Very helpful and personable. Answered my questions and the store manager was very nice.
Martin Obazee
April 1, 2023
Great customer service.. attendants are very friendly and helpful.
Jonathan Tamblyn
March 31, 2023
I’ve been using cubesmart at this location for about 4 years and the staff are always super nice. They’ve always been welcoming and accommodating. My storage has always been safe, and I’ve never had issues with moisture, water, temperature, etc. it’s a great option for people in Boston who need a little extra space. My most recent visit I met Andrew at the front desk and he was awesome — super welcoming and warm, and fun to chat with for a few minutes. I wholeheartedly recommend this location!
Eric Wu
March 25, 2023
Well run with fast service.
Anthony Beasley
March 1, 2023
Great crew helped me move in, currently staying at South Hampton st shelter and they did not treat me different and respected me as a person and helping move in plus got a coo l moving kit with everything I need
Anantam Alleyne
February 28, 2023
I I was in a bind currently going through a couple situations was overstress when I came to the CubeSmart location. The staff there was delightful and help me choose the right size Cube and the The CubeSmart staff stay late and was really accommodating through a rough time if anybody ever had any storage need, please go see the staff on Mass Ave., CubeSmart Tara and Andrew stayed As one of the associates left exactly at 6 o’clock, because he had to go I was grateful that they allowed me to finish with the move, and they didn’t complain at all just kept saying it’s ok and they were happy I choose there location great staff
Eric Francisco Heredia
February 12, 2023
Great staff, always willing to help. Clean and organized
Shea Coutures
February 11, 2023
The employees that worked on Saturday, February 11th, at about 2pm are awesome customer service was great thanks guys
Adela Mota
February 7, 2023
Charles Johnson
January 12, 2023
I've serviced with Cubesmart for some time now and it has taken the leadership of your absolute best of all managers Tara to turn things around and make Cubesmart look like a brand new company. I never leave reviews for anything but this time I had to. Thank you Tara for the turn-around of this place and making me appreciative of your humanism.
ssmaximo slasher
January 12, 2023
Roly Castillo
January 8, 2023
Very friendly staff and explained everything very well. Answered all my questions.
Gerri Hines
December 29, 2022
Joshua Alves
December 9, 2022
Amazing customer service and assistance
Dave Stein
November 29, 2022
I stored some of my furniture here before moving into a new home and had a great experience. It's extremely clean, well organized, and closely monitored. I would gladly be a customer again if a similar situation arose.
Stephanie Osgood
November 2, 2022
Your two employees at your Massachusetts Ave, Boston location that work your office were awesome!’ Very professional and polite.
Chris Rogers
November 1, 2022
Anti Googl
October 5, 2022
great place to meet friends you met online!
Zach Santos Band
September 30, 2022
The GM of the store and Andrew “the other person working” both were so helpful and kind. They made the process easy and painless.
Kecia Anderson
September 28, 2022
Great secure location near the college area; move in and move out during the peak college student relocation weeks was pretty easy. Reasonable rates.
Chrystal Wesley
September 7, 2022
FMT Boston
September 3, 2022
Tara was very helpful and nice to talk with. Overall, staff was excellent and coordinated together very well even on the busiest moving day of the year.
Christine Battle
August 28, 2022
Great staff! Great location.
W M
July 21, 2022
Charles and Antonio were such a great help! Very competent and helpful with everything we needed. Absolutely come here for your storage needs!
tayisha swain
July 21, 2022
This particular storage site has no dumpsters for customers to utilize. My 67 year old mother went to reorganize and discard items in her storage unit. The goal was to downsize. After piling a push bin with items to discard we inquire where the dumpster was located. The store manager rudely states they don't have a dumpster for costumers. We were told we had to take our items with us. We were not driving so taking the items with us was not an option. Nor was placing those items back in the unit that we spent two hours separating. I had to walk across the street to UHaul and ask if I could discard items in their on-site dumpster which they graciously appeased. My 67 year old mother and I had to walk across Mass Ave with a large push bin to discard the items. The manager at cube smart was only concerned if we returned his cart. Uhaul has dumpsters, public storage has dumpsters, and many other storage facilities. The amount of money charged for the units they could at least accommodate with a dumpster outside in case costumers need to discard items from their storage unit. Add a dumpster for costumers
tina bon
June 28, 2022
Danielle Bowen
May 18, 2022
Fantastic service! Clean and well organized.
Visala Alagappan
May 14, 2022
Everyone was so kind and helpful. They went above and beyond to help us with the move!
Vijay Thakur
April 11, 2022
We rented a unit here several months ago and we have moved stuff in and out several times. Our experience has always been so positive that we recently rented a second unit. The whole staff is very professional, very helpful, always courteous and cheerful. The facility is modern, well-lighted and convenient, with a uhaul across the street. Our highest recommendation!
Edward Anderson
March 26, 2022
Nesa Hinds
March 23, 2022
The staff was very helpful and able to help me with all of my needs. Always a friendly environment when you enter this location. Very welcoming. Thank you for always assisting me with my million questions and all of your patience. Keep up the good work!
Jessica Williams
March 18, 2022
Understanding that this has to be a challenging storage spot and customer service in the area must be a even more difficult to say the least you’d think Tara the manager (bahaha) would appreciate relatively normal (I think?) customer. Well I can attest she does not! What a terrible human experience it is dealing with her. Any positive review on here is definitely fake or her brothers sister auntie did them. You guys should list that daycare is available here too, who knew?! If the area isn’t enough of a hint Tara made it clear do not rent here. I didn’t!
Kate Tourtchaninoff
March 5, 2022
Wonderful team - excellent service and they alleviated so much moving stress! Thank you Tara, Antonio and Shakim!
Olympia Jones
January 12, 2022
One problem is they close way to early and it's not convenient for a person who works morning or afternoon hours
Louis Paul
January 10, 2022
Extremely Clean
julia santiago
December 1, 2021
The staff were professional and inviting. The Business has good security measures in place. The facility was clean and with a low level of dust.
Abraham Valenzuela
November 26, 2021
Constance Bigony
November 14, 2021
The staff were very friendly, cooperative and compassionate human beings in addition to being professionsls
aki lake
November 9, 2021
Tara was kind and super helpful with our storage reservation! Even though things were hectic with our movers arriving she was able to set us up with the right amount of space in the right spot.
Raymond Brown
November 4, 2021
Holly “Gtgal” Joseph
September 13, 2021
Juan E. Torres C
September 10, 2021
Tara Bovell, is perhaps the worst Manager i've encountered in my time living at Boston. She was rude, mean and also discriminatory. I speak 3 languages and lived in different countries, and i have never encountered with someone asking me if "I can understand english, because we cannot assume" and then letting their staff yelled at my roommates and I multiple times telling us things like "Hurry up!" and "You are wasting your time doing it this way!" all of the staff, from Tara to the other two people working there were absolutely horrendous and mean. I had to call the Regional Manager because it was the most uncomfortable situation. If you can, avoid this place at all costs.
Victor Zapata
September 9, 2021
Charles Brown
September 3, 2021
Cubesmart has been fantastic, after around 2 years of storing stuff with them and not touching my items they seem to be in perfect order. Special thanks to Tara and the team!
Liam Ford
August 24, 2021
Such a better experience than the U-Haul across the street. Tara was great! Friendly, super helpful and easy to talk through all my needs. I was in and out in 30 minutes, seamless process. Highly recommend if you need a little self storage spot in Boston area!
Yara Irizarry
August 18, 2021
I rented a cube for my son to store his musical equipment, Massachusetts Ave. Malcolm was able to guide me and help with the process! Excellent for a mom who lives on the other side of the US.
donnell vick
August 7, 2021
Jose Aponte
August 6, 2021
Too expensive
Cid Fisher
July 3, 2021
The staff is very courteous & helpful. The building & storage units that I saw were very clean.
Rhonda Fuller
April 24, 2021
Some went in my cube moved In my new place unpacking things my Tall fan was missing and a small Heater
Felix Mendez
March 20, 2021
Darius Parker
March 12, 2021
I never had a problem with the staff or being able to get into my unit
Indhira Valenzuela
March 4, 2021
Mary Santana
March 3, 2021
Excellent in every which way ?? ?? ?? . Cleanliness a 10+. Workers are above excellent.
Shanae Lawson
February 5, 2021
I would highly recommend to spend your money at UHAUL or ANYWHERE else other than CUBESMART. VERY UNPROFESSIONAL, & unless you want to deal with the managers (TARA BOVILL’S) miserable attitude whenever you need to visit your storage unit then this is NOT the place to Store !
William Sheffield
January 22, 2021
Eileen O'Connell
January 18, 2021
Access hours are severely limited because of the clientele in the neighborhood, which is problematic. But the facility is clean and the front desk staff is helpful.
Margot Smith
December 21, 2020
Extremely rude staff!! I was conducting a move with a family member across the country and the manager Tara was so rude to us. She was rude on each phone call and even at one point had the audacity to tell us she did not believe who we said we were and hung up on us. It was not your typical move as it was with an elderly woman and a family member across the country but there was no understanding of those circumstances even though it was communicated 4+ times. Completely do NOT recommend using this place. I also advise that the company train their managers to be courteous and helpful rather than the experience I had. Such a BAD experience.
Mark Anderson Jr
December 16, 2020
Closes a half hour early when its open so beware
T. S Legrande
November 21, 2020
Went here pretty last minute not knowing anything about renting storage. The manager Malcolm Johnson went through every piece of the process with me to make sure I knew what I was doing and I was comfortable with what I was paying for. Another employee Antonio Oliver took his time and showed me several units after I found something wrong with the first 2 (did I mention I'm very picky?). All in all although I was nervous about the location the 2 guys that helped me made me extremely comfortable to the point where I had no interest in renting any where else. I never leave reviews but they were so great I had to ask for their full names to leave one. Keep up the great customer service!!
Annette De La Cruz
November 15, 2020
Hector Vergara
November 13, 2020
Jim McGrory
November 7, 2020
Great staff. Clean facilities. Very security minded. Easy drive up for drop-off and pickup.
Eddie Smith
October 15, 2020
Cynthia McCarthy
October 12, 2020
Clean. And helpful staff.
Maria Baez
October 8, 2020
(Translated by Google) Very good. Thank you for your service. (Original) Muy bien Gracias por su servicio
tina bon
September 30, 2020
They give out the wrong information so they can take your money Laura the manager sounds very angry and is no help at all to this company or the customers get rid of her she probably ugly with stank breath
Stephen Wright
September 28, 2020
Excellent
magdalena leszczyniecka
September 17, 2020
I spent 5K for storage and they sold my stuff including personal paperwork with SS card etc!!! They told me they are going to sell it and i tried to pay but i had to go in person and I was away in another state because of covid. Never will use them again
kimberlin Broglin
June 28, 2020
qisheng jia
June 15, 2020
Oasis Dardy
June 5, 2020
C
May 12, 2020
Charles is Very Knowledgeable about the products and services available, very comforting and compassionate throughout the entire transaction, Charles was patient with me from the grand tour of the unit to even confidently answering the many questions I asked him. I am very impressed with the level of service I received and the exceeding confidence in storaging my personal belongings at this facility. I have mentioned several of my friends and family to speak with him directly to find the best solution for their need.
ROB Woznicki
April 10, 2020
Erikka Baehring
March 17, 2020
Eric Monte
February 13, 2020
Had a easy transition moving in and they were very professional would definitely recommend
JOSE NIEVES (EL MOÑA)
February 10, 2020
(Translated by Google) It is good clean and safe STORAGE but its prices are a little expensive in its units, your friend José Ángel (Original) Es buen STORAGE limpio y seguro pero en sus precios es un poco caro en sus unidades,su amigo José Ángel
Johnny Charles
February 10, 2020
I have much admiration and appreciation for the respective staff here. The Manager especially, always makes me feel comfortable and offers value added service when I walk through those doors. This behavior trickles down to staff who follows her lead. Though I look forward to extended hours, I'm grateful to the staff that make every visit that much more enjoyable.
Mike Doyle
January 17, 2020
Tara Bovell was very professional, and an asset to CubeSmart.
Tawnya Rhodes
January 8, 2020
Quick and easy to get to
Wendy Rival
November 17, 2019
Dana Keniston
October 29, 2019
They close during certain hours and have a guard I feel like our stuff is safe
charles Ward
October 29, 2019
Darryl Rogers
October 16, 2019
My experience was very pleasant..absolutely professional and I just recommended cube smart to my family and friends..My agent was the best I've come across in years. Definitely a 5 star rating..I'd give more it were available..I thank you..
Ben
September 21, 2019
DJ Xplosive
September 6, 2019
Tara was great took her time and was able to give me Thorough details for my needs.
Rhonda Gaines
August 30, 2019
Casey was invaluable in assisting us today! This is an extremely busy time in Boston. Casey was super knowledgeable about her location and Boston. She showed us what she had available, explained the policies at her location and when she couldn't meet our needs based on availability she took the time to locate another CubeSmart location that met our needs and arranged everything. She saved us money and provided excellent customer service! I would not hesitate to recommend Casey, CubeSmart or Karina at the Rutherford location in the Charlestown area of Boston. A++!!
Jessica Mogel
August 29, 2019
Great service from these guys! Good location. Very happy with our decision to use this self-storage place.
Savana Torey
August 23, 2019
Jackie Yeo
August 19, 2019
we had scheduled for moving using SML and they showed up without a truck and we almost had a heart attack as we had to leave the country next day early in the morning . We called up Andy from cube smart and told him about the situation and he was very helpful and found us a truck at last minute and booked everything on our behalf . He also get the storage ready for unloading even before i arrived to make sure things can move faster for us . we can't express how thankful we were and i would say their service is excellent !!
malcolm dedick
July 11, 2019
Stepahnie was so helpful. I value her customer service. Greeted me at the door and helped me out with boxes to mu car. CubeSmart selfstorage ill always choose. From Malcom
Tim Bond
July 3, 2019
Damon Neach
June 29, 2019
Rented along time ago
Caprice Allen
June 22, 2019
Megan McLaughlin
May 24, 2019
Neglected to tell me important information until I was miles away and couldn’t do anything till I was back. This did not just have once but 2 separate times with 2 different employees. Will be taking my business somewhere else.
Marina Pence
May 10, 2019
Very helpful and kind staff! The location is perfect for college students in Boston, like myself.
Will Pena
May 2, 2019
Amazing service by Bryanna and her co worker i would definitely recommend this place to my friends
Athalia Mcintyre
April 15, 2019
Norman Ellison
April 6, 2019
Barbara Bradlee Hunter
April 4, 2019
I am impressed with the professional customer service at this CubeSmart on Mass. Ave in Boston, and the emphasis on security. I feel quite safe when there by myself. Recently I wanted to downsize my unit, they put me on a waiting list, I received a call within two days that the size I wanted was available. They had all my paperwork completed in a couple of minutes and sent it all to me after the fact electronically. Very efficient and friendly.
Kyle Branker
April 1, 2019
Scott Whitener
April 1, 2019
I came in this morning with a last minute request to get a storage unit and everyone that was working helped to make sure I got everything I needed. Thanks to Brianna, Michael, and Devonte!
Jorgw Torres
March 25, 2019
I enjoy coming to this place I have my stuff in the storage and it's safe and sound here and also the staff are very helpful and pleasant I speak to Brianna all the time and also Devonte they are very well mannered and are very professional at what they do they also offer themselves anytime If i need them thanks
Wendy Brailsford
March 23, 2019
Went to the cubesmart on mass ave brianna tyler, devonte jackson and the manager mike was extremely professional and helpful. All exceeded my expectations and the security guard was even cool. Informative and polite....all went well also we went back to move out of the unit and it was a breeze. Fast and easy.
James Smith
March 1, 2019
Very nice people make you feel welcomed
Alec Long
February 1, 2019
Dayshawn Perry
January 30, 2019
Mayara Williams
January 4, 2019
I suppose the news and articles say enough about the character of the owners.
Donna Cox
December 31, 2018
Lucy Ertha
December 30, 2018
I don't really like this place,but I have things that are in storage that I need to get out they very expensive.I am adding to this review due to a phone call that I received today JANUARY 3,2019 stating that I have money that is still I was told that it is 6 days old. I just recently paid on my 2 storages,but was told that their was an increase. I was going to pay the difference but was told it would be waived one time only. Now I am being told on today that this is not the case. I had planned on getting my things out of storage by May 2019,but I hope to do it sooner.
leith harbour
November 29, 2018
Good evening! Kudos to whoever hired Bryanna G, General Manager, of the Boston facility. Affable and competent, what a rare combination in today's workplace. Clear and rational explanation of renewal options. Mixed feelings about submitting this review as by calling attention to her, corporate will no doubt be looking to move her up.
Sam Pierce
October 26, 2018
Cube Smart has been my storage place of choice for the last (5) Five Years! I've always appreciated their professionalism, and their helpful staff. Thank you for all of your help over the years!
Sekou Sillah
October 26, 2018
Long time customer, been very taken care of, great customer service!
Monica Smith
October 19, 2018
They still let people live there, even after they were busted. Smh
Leo Purcell
October 10, 2018
Suzanne BeDell
September 22, 2018
Pleasant people but the city has restricted access because people were living in their cubes. The lease doesn't specify access hours so basically if you have your stuff here you're screwed. Find another place to store your goods.
Steve Anderson
September 6, 2018
Convenient location and the employees here are helpful and professional. Bryanna assisted me when I had to upgrade my storage unit and everything was simple and quick, unlike when I went through the process about a year ago and it wasn't a pleasant experience. Unfortunately the place isn't in a good area at all, I think Marty Walsh is secretly trying to create a Zombie army based in the Boston Medical Center vicinity to send out on the streets of Boston to terrorize the citizens. I suspect they're spliced with Gremlin DNA because everytime it rains there seem to be about 25 more added to the collective the Boston police are always herding between highway ramps and Roundtree motel.
Samantha Acosta Perez (TAZ)
September 5, 2018
Shandolyn Chavis
August 23, 2018
Homeless and addicts flood the basement floor. They OD all the time here, and the company does nothing about it. They change the time of access for the storage units, did not send out an email or contact their customers to inform them. The customer service staff and managers are rude, impolite and lack basic people skills. They are not helpful and trigger instead of de-escalate their customer issues. They put an extra lock on your unit when it is however many days late in payment- even if you were not able to access your unit or the office to cancel your contract and remove your belongings before the month was up!! And then force you to pay late fees for a mistake/lack of communication on their behalf! They are disgusting. I wish i never rented here. Several breaches in contract, they are a HORRIBLE company.
Marc Wedgeworth
August 18, 2018
They can do a lot better once they fix the problems
Veronica Simmons
July 27, 2018
OMG! It's a zoo there. They need more cameras
Baruto_ Uzumaki
July 11, 2018
I have a unit rented at the Cube Smart on Mass Ave for 275 dollars a month! One day I go there to remove some furniture and notice that my queen size pillow top, and two twin mattresses were filled with rodent dropping’s, I had to throw them away! I was there yesterday 7-11-18 and there were 10 homeless people living in their units just on one floor, there was human feces on the stairs, urine soaked floor. Some of the boxes I removed from the unit smell like they have been stored in a chain smokers house! Now the store manager and district manager are refusing to pay for my damaged mattresses! The district manager is also giving me a hassle to reimburse me money! People who are looking for a storage unit I will advise not to rent from here rent from the Uhaul across the street.
Lana Griffin
July 11, 2018
Very clean
W Burnett
July 3, 2018
I especially want to commend the Cube Smart staff at the Mass Ave location in Boston for continued service and support I have received from Michael and Brianna over the past 10 months. I rented the space in October 2017 with the assistance of Michael who had just moved to this location. I went overseas for a long period of time and sometimes had difficulty submitting my payment in a timely matter but with the cooperation and efficiency of these two my matters where always handled efficiently. If cubesmart gas employees like Michael and Brianna in all there locations, this company is A1 in my book and will continue to prosper. Thank You for your service.
yanina beltre
May 28, 2018
goof
Heather Moore
May 19, 2018
They are so nice here.
Ally
May 2, 2018
Kate White
April 26, 2018
I recently made a reservation here, I ended up picking another CubeSmart closer to me but I just needed to write a review because the sweetest girl (Bryanna) called to confirm the reservation with me. First off she was so quick to give me a call. I had so many questions and she answered all of them for me. Because I decided to pick a location closer, she made sure to call the other location to let them know I was on my way. She was so helpful if you ever need anything at the Mass Ave location make sure to talk to Bryanna!
Johna Michelle
April 15, 2018
Love my storage space
George T.
April 11, 2018
Price is ok for storage compared to where I’m coming from, but facilities could use a good make over. Definitely not a safe place to be around at night time since I saw a lot of junkies hanging around when I was moving my stuff in last night (inside and around the facility). Not planning on storing here for long for these reasons.
Abdulai Wanu
February 14, 2018
Clayton Singletary
January 24, 2018
Great professional service. Very happy walking out the door.
Pretty Tee
January 16, 2018
My husband & I resently went to this facility. I was going to take my business elsewhere (due to another employee (Ivian) but he was let go...?????? THANK GOD) until we met Mickel Sterling who later helped me. He made the rest of our time soooo pleasent. He answered all of our questions to the best of his knowledge. He showed us as many storages as needed. I mean Mr. Sterling was really wonderful. He went above & beyond to help us. I wish that their was more employees' like him. Once again thanks alot for your help! If you are ever in need of a storage space. I recommand this facility. He made my day alot better. Thanks
Bella Lotheric
January 12, 2018
I was happy with the help I got from the friendly staff The Manager that helped me was especially helpful and very nice.
Rosy Gonzalez
January 8, 2018
Everything was going wrong with my moving day until I went to Cube Smart on Mass Ave. The manager, Mickel, was helpful, patient and friendly! (it's amazing what a difference a friendly customer service person can make in your day). If you're looking for storage, avoid the uhaul headaches and go here!
Wanu Wanu
January 3, 2018
Khendra Davis
December 11, 2017
Very friendly staff and good at answering questions as well as a pretty good price.
Kaeli Dovid
November 26, 2017
Besides the mess all over, dirty bathroom A damp feeling there, hallways are cluttered, cheap rent is about the only thing nice about this place
Edelgard Staschel
October 28, 2017
Angela Bryant
October 22, 2017
Sherrell Pierre
October 10, 2017
Manager was very friendly and answered any questions I had. She also understood my urgency and was able to process everything in a timely manner.
Ilvin Rivera
September 1, 2017
Dennis Allen
August 31, 2017
claudia acevedo
July 9, 2017
Friendly staff and clean facilities. There were plenty of dollys and trolleys to help carry my stuff up.
Jordan Fife
June 1, 2017
Manager was friendly and helpful but the area is unsafe and there were absolutely 0 dollys available to move my stuff. They had all disappeared and were likely stolen.
Merryfate
May 23, 2017
I have been a customer here at this location for many years and how i like the friendly service and the attention the workers pay due to everyday issues that might happen. I also give a special shout out to Shione who ive know since the day she started there and how she treats every customer the same. With a friendly smile and how helpful she is to everyone who needs help here.
James Carr
May 14, 2017
Shione is one of the most pleasant people I've had the pleasure to work with. Efficient, knowledgeable, and just extremely personable. It's always a great experience when i need to rent from CubeSmart...always. Thank you Shione!
steven rancourt
February 27, 2017
Robert Nicholls
February 9, 2017
This is just a place to store my stuff, it is really high on the price of a 5' by 10' unit.
Nate Duncan
January 17, 2017
THIS IS KOFI DUNCAN AND THIS STORAGE EASILY MET ALL MY NEEDED ROOM FOR ALL THE STUFF I NEED TO STORE.GOOD JOB TO ALL THE EMPLOYEES ON THE FACILITY ESPECIALLY SHIONE FOR SUCH A TREMENDOUS JOB SHE DOING OVER THERE
Stanley Adoro
January 6, 2017
Sandly Valmyr
December 10, 2016
Celeste Munez
October 21, 2016
Good price and faster attend, love it
Johannes Müller
October 19, 2016
I have been help by Shione over the phone. She has been really helpful and effective.
imran suhail
July 31, 2016
The lady in the pink was wonderful and helpful. She was more helpful than jack sacrificing the door space for Rose. I am feeling safe and protected by the love and support from the employees. If this was a Bollywood movie I guarantee they would have broke out in a dance as I was driving away..... Just found out the women in the pink name its jessica that's the one who did the great work !
Scott Bendix
May 31, 2016
Luis is the man! My friend and I had some troubles getting storage elsewhere and he greeted us with a smile and in 15 minutes we were moving into a nice spacious unit. Thanks to the staff!
Maureen Danzi
May 28, 2016
My son is a college student and needed a storage unit for the summer. Cube Smart is the perfect answer. The units are clean and have easy access. Luis and Shione were so helpful and easy to work with. We were able to purchase packing supplies. The box truck and carts were perfect for moving large items. I would definitely recommend using Cube Smart. Thank you Luis and Shione for all of your help.
Sahel Pushtoonyar
April 29, 2016
Kimberley Dowling
April 25, 2016
This is our first time using CubeSmart Self Storage for our boys college storage over the summer. The customer service was overall very helpful and the overall process was very clear and easy. We will would highly recommend CubeSmart.
Felecia Egbe
March 16, 2016
Carmen Cortez
March 8, 2016
winston harper
February 8, 2016
Cubesmart has awesome customer service. I have had a much better experience with them than with uhaul. The staff over at cubesmart are very attentive to my needs and they stand at attention when I walk in, which reminds me of my military days. :)
Alex Rozek
April 20, 2013
My business used CubeSmart for two months while we moved offices, and they are excellent. They worked with me and let us use their moving truck to move in, our items were safe and when we moved out, they took care of everything and even emailed the final receipts! Emanuel and Gloribi, the two CubeSmart employees we worked with, were helpful and professional and I would be happy to use the services of the company again anytime.
