Reserve a Unit
10 feet by 30 feet Storage UnitLarge 10'x30'*
10 feet by 30 feet Storage Unit10'x30'* Storage Unit
- Outside Drive-Up Access
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
24985 Haggerty Rd
Novi, MI 48375
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Pay Online: Our facility accepts online payments to save you time.
- Monthly Leases: You're sure to appreciate the convenience of our month-to-month leases.
- Deliveries Accepted: Have items sent right to our facility to save time and hassle.
- Around-the-Clock Video Recording: Video cameras are placed throughout the facility.
- Indoor Parking: If you're concerned about exposing your car to the elements, our indoor parking should be right up your alley.
- Resident Manager: There's a manager on site for added peace of mind.
- Tape, Boxes and Other Packing Supplies Available: Store your items as securely as possible with premium packing supplies.
- Moving Labor Assistance Available: Pack up your things and have SML's moving and labor team move them for you.
- Storage Protection Plans Available: Breathe easier with our SureSmart Protection Plan.
- Military Discounts Offered: In recognition of your service, we are happy to provide a 5% military discount to active duty military at move-in.
Novi, MI 48375
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal with a no-commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours:
Daily: 6:00 AM–10:00 PM
Reviews of This Facility
brad anders
March 1, 2025
Cheryl is wonderful - very upbeat, cheerful and eager to help. She walked to the code post with me to demonstrate the process when I had trouble the first time entering the code and waved through the window to me as I was leaving.
Scott Powell
February 28, 2025
Mary M
February 13, 2025
Cheryl was very helpful and took the time to hear my personal needs.
Kendra Woodward
February 5, 2025
Cheryl made sure I got the best deal I could and made sure the unit I recieved was to my liking and best for my needs. She really came through for me as I needed something right away!
francis raj
February 1, 2025
Today I have taken a storage from Cubesmart. Although I was late Cheryl from front office waited for me patiently at my request and helped me getting storage. Awesome Service??
Tawana Harris
December 14, 2024
Customer service matters. Cube Smart wins at servicing me the customer. I'm very pleased with the location and price.
Michael McEvoy
November 23, 2024
Exceptional customer service and I always felt my stuff was safe and sound. They had everything that I needed to make my move possible.
Nicol Carcone
November 20, 2024
Yesterday, I stopped in to get a storage unit & was met with amazing customer service from Cheryl. There were two additional customers that came in for the Toys for Tots boxes whom I watched her provide that same level of care & service. Great experience!
Robert Spada
November 19, 2024
Patricia Kidd
November 15, 2024
Cheryl was very gracious. She showed me around even though it was raining and explained everything well.
Mark Linear
November 9, 2024
Very kind to customers and will make sure you’re satisfied with your selection and are very attentive to your specific needs! Pleasure doing business with them!
Michael tocco
November 4, 2024
I just rented 2 units from the Haggerty Rd location in Novi and Cheryl and Jill could not have been more helpful. They made everything quick and simple, very professional, all in all, a pleasant process. I will definitely rent from here again.
Gale Thompson
November 2, 2024
The lady in the office was so nice and very busy. I do think the price is too high for a small unit! And I forgot a lock, so office closed when I went back to fill unit. Needless to say I had to go to hardware to purchase one at 8:00 pm
Luie Dushaj
October 4, 2024
James Royster
August 21, 2024
Very helpful
Eugene Greer
August 1, 2024
Online process was easy while on-site was even better. Very professional with a great customer service experience.
jaulon terrell
July 15, 2024
Mikki
July 6, 2024
ILYA FELDMAN
July 4, 2024
Joseph Harrington
June 24, 2024
Inside unit back wall was falling, downspout allowed water into my unit, and they had the nerve to increase my payment twice in six months.
Robert Gjonaj
May 2, 2024
Hannah Beattie
April 27, 2024
Fair price. We simply moved to a larger unit.
Abhishek Dinesh
April 21, 2024
Don Reader
March 29, 2024
A++++++++++++Excellence.
Taveta Little
March 27, 2024
Excellent experience very helpful and very friendly staff
Rashied Sharrieff-Al-Bey
March 20, 2024
The office staff was very helpful, and the app made payments and access surprisingly convenient.
Jolene Daniel
March 19, 2024
Amber is awesome! We’ve spoken many times and finally met in person. She assisted me with a transfer and was so helpful! I was in and out and transferred my belongings in no time!
Glen Kirn
March 4, 2024
Lorena Vazquez
March 1, 2024
The greatest customer service good prices totally worth it recommend it for short term and long term storage especially the best prices and the best customer service
Tony Long
October 24, 2023
Amber in the main office was a delight to work with during the initial setup of my unit. Very friendly service!
Dan Kouzlauskos
October 22, 2023
Best price in town
Angela Bedwell
October 14, 2023
The ladies were so very helpful, very understanding and pleasant people. I recommend anyone looking for a storage units come and see these ladies. I highly recommend them ??
Roby Jarczewski
October 12, 2023
Staff is extremely friendly! The entire lot is clean and well lit. Even though they didn’t know what day I was coming, my unit was clean and ready for move in!
Ron Barratt
October 12, 2023
There is a very large hole in the ceiling exposing the trusses. This is exposing the contents of my stored items to rodents that get into the attic space. The heat from above filtrates into my cube. I am concerned. Would like the ceiling to be patched.
Gary R
October 12, 2023
Easy access to rent on the web also long hours to come and go.
Monti Young
October 10, 2023
Easy rental process. Amber was very helpful and knowledgeable. Would recommend to anyone needing a storage unit!
Sai Ganesh
October 1, 2023
I had a great experience with this storage facility. The staff were exceptionally friendly, professional, and always ready to assist. The location is very convenient and easily accessible The facility is clean, well-maintained, and feels secure. I highly recommend this place to anyone looking for a reliable and hassle-free storage solution.
Amy Hahn
September 30, 2023
Staff is very friendly, extremely helpful, and accommodating.
Ginger G
September 29, 2023
Online info.... And the lady who helped us was super..
AL BRANCH
September 26, 2023
Very Friendly and great customer service!!
Jenna Poske
September 24, 2023
Was good until they raised my price to $97 when I’m seeing on their website they are selling the same unit for $50… now looking at other reviews of them raising the price multiple times.. getting my stuff out of there
Naasir Gibson
September 19, 2023
Very friendly staff gave me a good price
Lanett Berry
July 11, 2023
Do Not take your belongings here. The staff is rude/unprofessional and not knowledgeable. Amber and they other lady gave me the wrong information about when I had to pay and this almost made my things to to auction. I was paying 3x what I started paying 3yrs ago and the prices would increase $30-$40 every 6 Mo. it started out small $10, then $20, then $30 to $40. I had to move to a nearby unit less expensive. They also cut my lock and told me I had 24 hours to replace my lock or my things would be left unsecured to add more insult to injury. From Jim-23 to Jul-23 I ended up giving the $750for a 10x15 unit and to make sure I moved in a short time before they July rent because due. I would not recommend. Do Not Go Here. They will set you up to lose if you are not paying attention. I called also and they seem to have my number where they wouldn’t answer my call, but once I moved Amber answered my call every time I called. They are not even at the office during they times they say they are supposed to be open. This place is horrible.
Rachael Asher
June 10, 2023
Friendly staff, fair prices. Easy and convenient.
V K
May 25, 2023
Safe easy and quick!
Vickie Rodopoulos (HFH)
May 9, 2023
Customer service was exceptional!
Francisco Ceniceros
April 23, 2023
Excelent customer service, easy to switch storage according to needs. Good storage unit rent cost. Highly recommended above other service providers.
Debra Woods
April 20, 2023
Raised my rent by over $100 after three months. Totally not cool. They get you in with a good price and then screw you after a short time. If I could give zero stars I would
Pamela L
March 30, 2023
Easy to find, convenient and affordable.
Michael Corpolongo
March 22, 2023
Amber was fantastic. She greeted me and my wife with enthusiasm and explained everything we needed to know about booking our unit. Looks like a great facility
Tamara Jordan
February 19, 2023
The code doesn't work at times
Elizabeth Lauer
February 16, 2023
I was in a unit for a few months then I got a notice of a rent increase. Did not expect a 50% increase. My rent went up over a $100 after the introductory rate expired. Very gimmicy. Good place if needed for just a few months
Kent Poteete
December 18, 2022
Best storage we ever. Friendly and units are very clean.
Ciran Kothari
December 17, 2022
kiran joshi
December 13, 2022
Safe and clean Storage area
Tamera Waun
December 12, 2022
Very friendly staff and helpful right away.
Michael Turner
December 7, 2022
Extremely Unprofessional Company, don’t waste your time. Find a reputable business to spend your money with.
Yiwei Zhang
October 23, 2022
Good security system (password needed to enter the warehouse area). Good location (Haggerty Rd & Grand River Ave, easily to travel from interstates and freeways). Can park my vehicle right infront of the unit for load / unload.
Kimmy Watson
October 18, 2022
The whole process was smooth. Even when i messed up, the cube smart manager fixed things on her end so that i didn't have to lift a finger.
Bruce Wilson
October 2, 2022
Easy to use and great customer service
Chuck Lobaito
September 22, 2022
Great Manager and on-site Team
E K
September 1, 2022
Easy access, good hours. Ease of payment
Stephen Harris
August 31, 2022
It is easy in and out, simple to use.
Brent Merrill
August 14, 2022
Gina Davis, LBSW, MA
August 3, 2022
Convenient to come and go. The staff was always very nice provide good customer service.
Erin Owens
July 13, 2022
Andrii Kalinich
July 4, 2022
Very convenient location and access to your personal storage cell. You can park your vehicle literally at your cell front door and load/unload your stuff in the fastest and easiest way.
Marguerite Fluellen
July 1, 2022
The facility is very clean
Jason Jones
June 27, 2022
Friendly and convenient. The storage was clean.
Nancy Lawrence (FISHGIRL)
June 26, 2022
Celeste Thomas
June 19, 2022
Easy check in and check out and very friendly staff that helped with any questions. Never felt like my items were unsafe.
It's Charles
June 18, 2022
This is a wonderful location and the manager Amber is truly exceptional. She made a stressful move very easy. I truly recommend this place to anyone and make sure you try to secure an online deal!
Hair Express Salons
June 8, 2022
The best!
Linton McNeeley Sr
March 3, 2022
Awesome staff
Richard Fowler
February 23, 2022
I like this place...good storage size and condition. And reasonable cost...good deal if you just have too much stuff and need a secure place to save it
Bill Strutton
February 1, 2022
Started off a locally owned place under different name with reasonable rate. Then CubeSmart bought them and all downhill from there. Clean, nice unit BUT: Jacked up prices several times driving unit (10x20) from $139/mo to $188/mo. Forced me to buy their jukie insurance (illegally I'm sure) despite the fact that I advised them of my coverage via State Farm homeowners policy and offered to show them the policy. In retrospect I should probably file a grievance with Michigan's insurance commission and AG... Talked to them about latest $50/mo increase and insurance. Offered to negotiate discount for annual prepayment. Fell completely on def ears. Corporate office rules all. Ultimately shopped around and found locally owned unit that would give me the option to prepay for as long as I want to lock in rate. 7 minutes closer to my house.
Harold Clay
November 24, 2021
No problems. Price most important If it did not go up I would not have moved out.
Prithvi Raj Kokkula
November 2, 2021
Very easy process. No hidden fees. Have to buy your own lock though
DAMIR IMAMOV
October 25, 2021
Very friendly staff . Nice and clean place . Good price
Janet Bachman
October 18, 2021
Price increased after only several months of leasing the unit.
Jay Burns
October 13, 2021
Clean. Great location. Never had an issue. I moved storage to the east side and you don't have a place over there.
Les Guessing
October 7, 2021
I was suspicious of finding a place where my stuff would be safe (from out of state when I began). Your place made me feel comfortable with my choice about where to stash my stuff until I had more room. And your place was as advertised. Safe, Secure, Easy to access. And you always had a person onsite to help a storage noob get it done. Thanks. I'd definitely recommend and use you again
Michelle Turner
September 29, 2021
Location, ease of accessibility, excellent staff!
Topio Land Services, LLC
August 30, 2021
Amber is excellent to work with always nice and very helpful. I would highly recommend this storage facility!
Robert ONeill
August 29, 2021
The facility is professionally managed and maintained, clean, organized and secure.
Thomas Barbone
August 25, 2021
The staff was very helpful in the initial rental process and during the time of rental. Also, they were helpful in closing out the account at the end of the time. I have nothing but compliments for the facility and staff.
SAM Smith
August 14, 2021
Amber is always helpful and friendly. She keeps the property clean and is always out there making sure everything is good. I highly recommend this storage place.
Rebecca Veenstra
August 14, 2021
Crystal Ulmer
August 5, 2021
Neeta Berry
July 17, 2021
Very helpful manager? Always answer all my questions and follows up to see if there is anything else that I need. Great location and easy access to my unit.
Mary Wade
April 22, 2021
Easy, efficient process to get a unit. Safe clean facility. Easy gated entrance. Friendly and helpful staff. Competitive pricing. I'd recommend this facility.
Shrin Zaman
October 31, 2020
Amber was excellent and efficient to wok with
Peter Sylvain
October 24, 2020
Good, friendly service. Easy in-n-out.
Matt Jobson
October 9, 2020
Your local office manager made our experience with your company easy. Very friendly. Very efficient.
Persistent Gentleman
October 7, 2020
The customer service and price is fantastic.
Kim Thomas
October 1, 2020
Great checkin...Amber made it easy and she was super efficient and friendly!
Oristep
September 30, 2020
No issues of any kind. However, price is too much to keep it going a bit longer.
Mitchell Maroudis
September 24, 2020
Horrible experience with this company !!!! My step daughter split up with her boyfriend.. My wife and I wanted to help her with the transition.. We reserved a unit on line..Supposed promo on a 10x25 unit.. 15% off second month free..While looking over the on-line contract I noticed that on the upper left side of the contract it stated $213.00 per month.. on the right hand side showed the breakdown of the initial price which was correct at $181.05 plus a one time admin fee charge of $24.00 plus a lock $17.99 for a grand total of $224.12.. I then called customer service to inquire as to why the upper left side of the agreement stated that the monthly rent amount was $213.00 per month.. A kind gentleman told me that he agreed that the computer system was relatively new and that my wife may want to drive to the storage site and clear up this matter in person.. She tried that on Sunday Sept.20th only to find a sign on the door that no one was working that day.. Sorry for the inconvenience.. as their hour clearly state that they are open on Sundays at 11:00AM.. I then called customer service to find out if we could resolve this on line contract discrepancy of rental amount ON LINE!! I was told again that she should go to Cube Smart on Haggerty Rd.in person to straighten out the issue. I called the day before.. (Thursday).. I spoke to a very respectful and kind woman named Amber.. I said that my wife would be there around 9:30AM to complete the contract.. Then on Friday.. Sept.24th we arrived to complete the rental agreement.. A person named Ron Kidd was at the desk and explained that he was from the Westland office .. he was filling in for Amber.. His demeanor was fine at first.. then he explained that Mary would have to pay $12.00 more per month for Insurance.. At that time both Mary and I were in the office.. He had no problem with us..until I began to question the rationale of forced placed insurance.. when we have home owners insurance which would cover any loss.. and besides that.. we did not want to need insurance nor was that ever disclosed on the on-line agreement (which we have printed out a copy) .. Mr. Kidd then stated that he could not consummate the rental contract unless we bought him a copy of our homeowners insurance.. or provided him with a copy of our homeowners declaration.. which my wife did.. by way of her I-phone..as well as calling our agent and emailed the proof of insurance to Mr. Kidd.. He then became very rude and extremely condescending towards us as we tried to proceed to do business..I then walked out and asked my wife to deal with Mr. Kidd..While I was in the car trying to contact customer service,according to my wife.. Mr. Kidd called his district Manager and went as far to lie to his district manager (Cathy Hall).. which my wife overheard .. him telling her that I was being loud and disrespectful towards him.. when all a was trying to tell him that my wife (Mary) has provided you with the insurance documents that you said you need..He would not accept this !! At that point Mary and I knew that we were dealing with a mean spirited employee.. The real punch line to all of this is that while I was on the phone with customer service trying to get some answers.. The customer service Rep. told me that Mr.Kidds district manager was indeed (Kathy Hall) .The person that he lied to by telling her that I was irrational and disrespectful !!!! What kind of business is this ?? The final straw was when he handed my wife her ID back to her and said that his computer was not working anymore !!!! WOW !!!! If that is not bad manners and bad business and terrible behavior towards a paying customer.. Then what is ????? As my wife is my witness to everything that took place today.....She is in AWE..at the way we were treated today !!! as am I..... I expect that the district Manager will most certainly take the story of Mr.Kidd as Gospel.. I an a 65 year old Senior Citizen.. For $12.00.... Shame on you... Shame on Cube Smart for not getting involved on their customers behalf.. I am truly shocked !!
Disha Patel
August 30, 2020
Great Service!
loo lelele
August 28, 2020
Very friendly staff and affordable storage.
Jean Herman Real Estate Agent
August 2, 2020
Staff was very friendly and helpful. Price is reasonable. Convenient location. Easy Check -in.
Mikey Q
July 27, 2020
VVS VIOLET
June 13, 2020
Great customer service, front desk very nice, and employees are helpful
Gabby Mard
June 8, 2020
Nyla was very upbeat and helpful! Units were clean and well-kept.
Marlys Goldsmith
June 8, 2020
Prompt, friendly and quick service. The manager was able to handle everything by phone so it was a no contact rental. The unit is huge, clean and convenient.
Sharath Veldanda
May 29, 2020
No hassles in the entire process. Definitely recommend to anyone who is looking for storage space.
Scott Healy
April 21, 2020
Very close to home + staff is helpful and knowledgable
Jen Strohmer
March 13, 2020
Eric Stevens
February 26, 2020
Friendly staff. Convenient safe clean location. Was only looking around for future storage but I have this location at the top of my list when it is time to store my things
Shannon L
February 6, 2020
Great Customer service. Amber is great. My items are stored in a secure location and I am happy with the services I receive. I would definitely recommend this location.
ZI YI
February 6, 2020
This use to be simply self storage and they did not send anything about name change or even new phone number. Whenever you try to call no one answers or calls you back. I have to redo my card info on file which doesn't make me feel great about my things since I am overseas. And also I agree with other post about the issue that they make you pay for part of the month when moving in but yet you can't get refund for days you don't use when you move out. Thats just bad business smh.
Steve Beaver
January 19, 2020
This location will make you pay a partial month, but they will not refund a partial month when you vacate.
Albert Woodley
January 5, 2020
I like cubesmart , management is very respectful.
Jennifer Germaine
December 22, 2019
L Lester
December 16, 2019
Rental unit has leak in the roof. Generally not well maintained property.
Todd Brunswick
December 11, 2019
Nichole Rocha
December 11, 2019
I really love this place, it’s so cute and well taken care of. The people who work there are so nice and sweet. They are also so very helpful, if and when I had questions about things. I would totally refer them to any of my friends and family.
Amanda Rohde
December 8, 2019
Karmisha Smith
November 30, 2019
jimmy Zee
November 3, 2019
Jacqueline Cloutier
October 29, 2019
Great company clean and well secured employees very friendly (Amanda) made everything very clear.
Dennis Schultz
October 29, 2019
Great service and excellent staff (Amanda) was very helpful and friendly. Showed me how clean and secure the company is.
james s
October 29, 2019
Friendly staff. Amber has always helped me and keeps the property clean and nice. I’ve recommended this location to several people.
Magtony 357
October 22, 2019
The staff is very kind and helpfull especially Amber and Amanda they went above and beyond. I would highly reccomend storing your belongings here!
Alisha SterlingMiles
September 28, 2019
Great customer service! Everyone was very friendly and knowledgeable. I would definitely recommend this location.
George Anderson
September 26, 2019
Great prices, amazing staff (Amber) safe clean property. Would recommend anyone looking for storage to go there!!
Marie Robinson
September 26, 2019
Store was clean and both employees were kind and informative. Good prices
Virgil Long
September 26, 2019
Great facility and awesome customer service.
Nadiyah E
September 24, 2019
Great service!! Would recommend to friends and family.
Ed Thomas
September 7, 2019
Nothing fancy, just a place to store your stuff. Staff is very friendly and helpful. Loses a star for all of the rate increases, but I may just be picky.
Vinothkumar Deivasigamani
July 31, 2019
Great people and Great service and very courteous about the stored items. Excellent service
Michelle B
July 24, 2019
I have used this facility for over a year now. It is always very clean and customer service is great! Prices are good as well. Definitely check them out.
Marcus Jennings
July 23, 2019
Great customer service. Clean and safe facility.
Charles Thomas II
June 24, 2019
sandith ramdoss
June 19, 2019
Erika
May 30, 2019
Amber was awesome and truly a pleasure to work with. She went above and beyond to provide great customer service and was very friendly. She was extremely helpful and knowledgeable which made for a seamless and fast process. If you’re looking for a great, secure storage facility, look no further!
Ayomide Awojobi
May 17, 2019
Very good customer service and easy access
Andrea Osbourne
April 27, 2019
Kingdom Solutions
April 17, 2019
Best Storage, best service, and best prices!! Amber is amazing and I love her personality!
Cristina Burns
April 10, 2019
The storage itself is great. My only issue is that over the winter they left huge piles of snow at each end of the rows to where I could not drive through. I also had huge piles in from of my units door and after it melted and refroze I couldn't open the door. My boyfriend plows storage units in the winter and he told he that if this were his sight he would have gotten fired for leaving the snow where people cant get through. Not that its Self Storage's fault but who they go through to contract for snow removal should not be allowed to leave it like that.
Charlie Thomas
March 25, 2019
Maryann Trackivous
March 18, 2019
Paul Kochan
March 6, 2019
Great service and friendly staff.
Josh Tracy
February 17, 2019
Not from the area, called ahead for prices and info before planning a move. Girl who spoke to me on the phone Ky was very helpful. Appreciated it greatly.
M Morris
February 17, 2019
Very nice and friendly. She helped me move in with the bad weather and made my choice easy to move in here. Highly recommend
Jax Miller
February 11, 2019
Sudhakar Arepally
January 8, 2019
I stored at SS for 2.5 years. Very friendly, available and willing to work with you when it comes to moving, which is one of the most stressful things one faces! Thank you SS, Haggerty Road, NOVI, MI
Wes Cicotte
December 24, 2018
Inquired to rent a bit ago. The staff made the process as painless as possible and were incredibly professional. When I'm ready to rent, I'm coming here.
Ashley Recore
December 23, 2018
I’m new to all of this and Ky was extremely helpful in finding the best option to fit my budget and space. Would recommend her and this place highly!
Autum McClendon
November 26, 2018
Julian needs a raise . He has great customer service! He was very helpful and enthusiastic during my experience .
Anne Morganna
November 26, 2018
This was my first time looking into storage options, and the staff were excellent! Ky helped me figure out the best storage option for my needs and the price. I didn’t end up renting a unit, I definitely am returning to do so!
Alexandra Burris
November 19, 2018
Very clean and well laid out place. They have all sizes of storage available. If you can afford their prices i guess it's worth it to store your stuff here
Marty Shields
November 13, 2018
I've never rented a storage unit until recently... I needed somewhere to store my car for the Winter. After calling around to several local places, I landed here because I had a VERY positive experience with the folks answering the phone and even received a follow-up phone call from the site I'd be using (I guess the initial call is a central call center who then forwards your information to the facility you end up at). After BOTH of those conversations, nobody felt it necessary to share with me that there are additional costs beyond just the monthly cost of $x/month for the size of they quoted me. Apparently, there is a $25 "move-in" fee, which I'm not really sure covers (considering I moved myself in, but ok) as well as a "required" insurance of $10/month. The poor college student working the desk at the facility had no power or control and was very apologetic that I wasn't informed of these costs (hence two stars and not one, he did what he could). He had to email a superior (he couldn't call, I guess) in order to get approval to waive the insurance fee (why would I pay for insurance if I'm storing a vehicle and it's already insured? and YES each person knew I was storing a car as we explicitly discussed whether or not I should keep my vehicle insured with my provider while stored). Overall, I'm very displeased with what appears to me to be predatory practices for new customers and the company's inability to have someone working that could address concerns. It ended up taking more than an hour before I finally got the insurance waived and I STILL paid the 'move-in' fee because I couldn't wait around any more. If considering this business, I'd suggest ensuring you ask about ALL possible charges and if your phone quotes include every expense you should expect.
Gina Davis
October 13, 2018
Nee Nee
October 9, 2018
Great Service! Great deals! Great Staff! You guys helped me so much! Thank you!!!!
Carter Hough
October 2, 2018
Cameron made the whole process simple and quick! I stopped by to purchase a unit before work and I was in and out in 10-15 minutes (including the tour of the unit)! Highly recommend!
Han Solo
October 1, 2018
thumbs up
Rob Obrecht
September 26, 2018
Very kind, helpful staff. Unlike most storage places, this was a very pleasant experience!
S A
September 25, 2018
Amber and her staff are so helpful. From the time I moved my items into storage, renting the truck, learning about the various sizes and what my requirements for my items would be, to even purchasing the best lock. Amber was informative, kind, and always out in the premises watching over the property. I am thankful for her support during a move that I was not prepared for, but was made easier by the her and the staff at Simply Self Storage. Thank you, if I am ever in need to store stuff, I know the perfect place Simply Self Storage in Novi !!!!
Missy T
September 22, 2018
Staff is always nice, clean property! Good prices!
Semper Fi
September 20, 2018
Steve Harris
August 22, 2018
Nick Miller
August 22, 2018
Helpful staff and a clean facility.
andre macon
August 8, 2018
Amber always does an AWESOME JOB to accomendate me in my needs! Me as a Marine can always appriciate good service with a smile! Thanks Amber!
carhaul Boss
June 23, 2018
Great experience! & Very clean place & Latoya was very helpful n helping me find the perfect space for all of my stuff 2 fit.... Glad i chose this place ????
Jason Crosby
June 20, 2018
Staff were very friendly and helpful. Booking the units was a breeze, they are clean and easily accessible.
Eric Draughn
June 19, 2018
Very nice & friendly service, with a very secure lot with lots of cameras. I would definitely recommend this business.
fortnite actor
June 13, 2018
J Kennedy
June 13, 2018
Great service and communication, exceeded expectations.
Brent Bonnington
May 29, 2018
Quick online application. I stopped by to check the unit and verify type of lock to be used. Melissa T. was very nice and efficient. Unit was clean. Good experience.
great warrior
May 24, 2018
Clean, easy paperwork, and friendly staff
Dontae Addison
April 27, 2018
Signing up through sparefoot was a breeze, Seanna was very helpful and informative.
Zach Rabatah
April 22, 2018
Seanna was great at helping with setting up my storage unit.
Regina Pargo
April 19, 2018
Jess C
March 22, 2018
Collin J.
March 11, 2018
I mean it's a storage place... the gates work so 5 starts lol
Neil Gan
March 2, 2018
Great customer service provided by Seanna
AIS, Inc
February 12, 2018
Best customer service ever! Very friendly and supportive staff. Amber is the best! No break-ins or damage. They stand behind their words 100% :-)
Stevey J
February 10, 2018
Alicia Shelby
February 6, 2018
First of all, I want to say that moving sucks! Moving from one state to another sucks even more! Add that to it being one of the coldest winters ever then one has to expect that any and everything that can go wrong?? It did! Oh and of course you need a storage unit because well you have a lot of stuff!! Well Simply Storage to the rescue(s)... because they saved the day several times!! First, Lex, with customer service was an absolute joy to work with! She was very helpful, nice, funny! Next the manager at the location, Amber was my fairy moving godmother!! When I needed storage covers she called and had someone drive them over!! Locks?! Done! When the moving company’s truck broke down (even longer story with my belongings held hostage)?? No problem she would let them in for me the NEXT DAY!! Oh and when it was discovered I may have too much stuff?!!! No problem she switched to a larger unit without me even being there!! People say it’s the little things but it’s also the big things that matter! Moving sucks, you never know how much stuff you have until you move, or think about things going WRONG, but thank you Simply Storage, Amber and Lex for all your help!! So if you need storage big or small simply call Simply Storage..... you won’t be disappointed it’s that simple!
Tiffany Wendt
January 23, 2018
We love this place, so clean. The last place we used never cleaned the door entry and was frustrating trying to get into our unit with ice, here, always clear.
Matt Wendt
January 23, 2018
Clean and well kept, better than the others i've used in the area, which is why I moved here.
Jazmine Reid
December 26, 2017
peggy thomas
August 1, 2017
Would recommend. Storing for years and never had an issue. Friendly staff
Aimee Swanson
August 1, 2017
Helpful staff, would recommend
Ginger
July 18, 2017
Nathan Bird
June 7, 2017
The people in the office have been prompt and very efficient when asking any questions.I am very thankful,they have all shown integrity,as well as accuracy.??
Ryan Oursbourn
June 5, 2017
Best Experience Possible On move in I viewed 2 units and had the paperwork complete in 10 minutes. Billing was simple, straight forward and competitively priced. The facility is easy to access and a secure location. Moving out was easy as well. Out of the 4 to 5 storage unit experiences I've had this was by FAR the best one.
Linda Florence
June 5, 2017
Margaret Bieri
May 3, 2017
Kaye Reid
April 8, 2017
Nancy R
March 27, 2017
Great location easily accessed from anywhere; clean, secure spaces at the best prices around, very easy process, and Amber in the office is helpful, knowledgeable, and kind. We are very pleased with Simply Self Storage of Novi.
Charles S
March 27, 2017
I had the pleasure of working with Amber who was very helpful, courtesy and made the reservation process hassle free. I was shopping around the area for a storage unit and I'm glad I chose this location. I learned from the past to be cautious of the billing process of competitors but everything at this Simply Self Storage was straight forward and in print. Can't say enough great things about Amber...she rocks!
Emily
March 20, 2017
Austin McCann
March 20, 2017
Friendly and helpful staff. Clean and safe space! ????
Carl Howard
February 3, 2017
Great place.. Amber is an asset easy to work with. Recommend highly
Kristopher Blalock
January 9, 2017
Great value, great service, and attractive women working behind the counter. Can't beat that!
Kyle Hamann
January 9, 2017
I Had to store some furniture for a few months while moving between houses, this facility is very clean, the staff is always helpful, highly recommend making this the place to store when needed.
Brittney Hartley
December 30, 2016
Very clean and great prices! Outstanding service everytime I am there. I would highly recommend this storage facility!
Rich Byczek
December 27, 2016
Great service, staff (Amber) is so friendly and easy to work with. Also had a great deal for the seasonal/ vehicle-storage unit I needed. Very quick paperwork/ processing. Called ahead to confirm they had what I needed, got an immediate call back from Melissa to confirm they had the right size and door opening and made an appointment for me to come in(over the Chrustmas holiday weekend). Unit was clean, ready, door opened easily.
C T
December 27, 2016
clean, nice place to store my items for the winter
Charlie Thomas
December 19, 2016
Stanley Frank
October 31, 2016
5-Star service all the way. We are in transition between homes, and Amber and Melissa have made this transition much easier with their professionalism, efficiency and competence. The storage units were clean and ready. And the site is very secure and clean. We've had an excellent experience and would definitely store our belongings here again. Highly recommended.
Jacob Maurer
October 25, 2016
Brittany Hanner
October 22, 2016
Amber and Melissa are absolutely the best! I love how friendly and helpful they were. They kade sure to keep everything spotless which made me confident that mybstuff would be safe there. They have perfect hours and I don't believe I could have found a better place to store my belongings even if I tried! Greatest customer service I have experienced in a long time! I'd definitely recommend to anyone based on just that alone!
Tamela Sullivan
October 1, 2016
I could not be present at my storage unit when movers arrived. Melissa, from the Novi, MI location went above and beyond to help me with this stressful, emotional transition of moving my stuff from MI to Indiana. She took before and after pictures for me without me even asking when they came to organize it and also when they came to pack and load my stuff a couple weeks after that. She kept in constant contact with me and really treated me like a family member or like it was her own belongings. I honestly don't know what I would have done without her. Their office staff is so accommodating and they really care about their customers. One day I was out there and did not realize I did not lock my unit properly when I left and they called me and said they were doing checks and noticed that my lock was not closed properly. They're very lucky to have Melissa. She really cares about people's lives!!!
Al Maestro
September 30, 2016
Amber is an exceptional person. I am a returning customer as a result of her great customer service! She goes above and beyond her call to make sure guests are accommodated. I am so grateful for her getting me a larger unit so that I can remain a customer. She's very cordial, professional and down-to-earth. Thank you Amber for all you do!
Alicia Summa
September 19, 2016
There a great company friendly staff. Very clean place. You will be 100% happy ??too.
Petey Pete!
August 16, 2016
They have great pricess and a very clean facility.
Alan Wilcox
June 30, 2016
Good place to store things. Friendly office staff. Great access hours. Clean. Good pricing. Would definitely recommend.
Niki Giannoulakis
February 24, 2015
Whoops! Sorry about that.
The unit you selected is no longer available.
We're working on removing it so this won't happen again. For now, you can choose a different storage unit, or call (248) 478-4555 so that one of our helpful agents can assist you.
