Reserve a Unit
10 feet by 13 feet Storage UnitLarge 10'x12.5'*
plus First Month Free
plus Free Move-In Truck & Driver
10 feet by 13 feet Storage Unit10'x12.5'* Storage Unit
- Climate Controlled
- Elevator Access
plus First Month Free
plus Free Move-In Truck & Driver
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
1151 E New York Ave
Brooklyn, NY 11212
Office Hours
Monday–Saturday: 9:00 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours
Monday–Saturday: 9:00 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Third Party Insurance or Protection Plan Options Available Protect yourself against the unlikely loss or damage of your belongings with insurance.
- Online Payments Accepted: Log on to our website to pay your bill from the comfort of your own home.
- Month-to-Month Leases Available: You're sure to appreciate the convenience of our month-to-month leases.
- Around-the-Clock Video Recording: Video cameras are placed throughout the facility.
- On-Site Workstations: Set up your laptop and get to work at one of our nicely equipped workstations.
- Deliveries Accepted: Have items sent right to our facility to save time and hassle.
- Remote Access from App Open facility gates, doors, & elevators from the CubeSmart mobile app.
- Free Move-In Truck: Enjoy a simple, affordable storage experience by moving your things in a free truck.
- Tape, Boxes and Other Packing Supplies Available: Store your items as securely as possible with premium packing supplies.
- Military Discounts: Enjoy perks for serving our country with our money-saving military discounts for active duty military at move-in.
- A Super Move Driver and Truck: Moves of all kind are easier when you have an extra helping hand and an easier way to transport your belongings.
Brooklyn, NY 11212
Office Hours
Monday–Saturday: 9:00 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours
Monday–Saturday: 9:00 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal — 50% Off & First Month Free & Free Move-In Truck & Driver † — with a no - commitment reservation.
Hours:
Office Hours:
Monday–Saturday: 9:00 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours:
Monday–Saturday: 9:00 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Reviews of This Facility
IQuincy Simon
July 8, 2024
I currently am renting at cubesmart Self Storage and I love the service from the staff not to mention the location and parking accommodations..
David Alcantara
July 6, 2024
Jessica was very knowledgeable and accommodating she even set up the app for me easy Peezy??????
Oneil Russell
June 17, 2024
Rent increases are too often in sort periods
Ron Albert
April 27, 2024
Fees went from $149 to $188 within 1st year of renting and was told I couldn’t cancel the insurance either to reduce the overall fees. I removed my items and closed my account!
james anderson
April 26, 2024
Both employees where really cool and they helped me with everything I needed so ??????
Lana Ebersohn
April 22, 2024
The people working at the facility was always friendly and helpful . Access was easy and save.
ItsJustKish
April 17, 2024
The staff made me feel welcome and answer all question I had to ask
jimmy alloul
April 15, 2024
Chantel Chance
March 17, 2024
Quick, easy process. Friendly staff. Clean units.
Blackis Beautiful
March 4, 2024
I have always had a great experience with Cubesmart,at 1151 East New York Ave. When they first opened nup when it was just a trailer before the building was done you all are great
Jannett Patterson
March 1, 2024
Staff members were kind and courtesy
Andrea L Ferris
February 18, 2024
Experience was good. Employees were great just that the original people I had a rapport with left. New ones are great.
Troy Broderick
February 17, 2024
Because I knew my belongings would be safe....I thank you guys much??
Atique Mirza
February 15, 2024
I have given 5 stars to Cubesmart because of their highly competitive rates and excellent service.
Martin Cohen
February 8, 2024
The service was good with nesha she is a very nice person
Kerry Lascelles
January 22, 2024
Ronald T.Perrien
January 7, 2024
Melly A.
January 7, 2024
There is always parking available. The facility is clean and the staff professional.
Shiavon Doris
January 6, 2024
Miya Delance
December 27, 2023
charles wilborne
December 9, 2023
The staff there where very nice and accommodating
M. Mitchell
November 27, 2023
I love that the staff are professional, kind and informative. The storage was always clean and with easy access. I have no complaints or bad experiences.
Delores Smith
November 26, 2023
Clean space and nice customer service
Butter Fly
November 17, 2023
No problems an there was no hassles an it was clean an reasonable
William Jones
October 28, 2023
Everything was good good service
Michelle Persaud
September 12, 2023
Good place
Natalie N.
September 6, 2023
I currently rent there. I like it so far it’s only been a month but what I do not like is the hours they give to access your unit. I work and my weekends I work as well I need to put stuff inside but by the time I get home I don’t have enough time to go to my unit. Asking for at least a day with later hours for people that get home later than 6pm or right before 6 where a day does not need to be taken off to access the unit it becomes inconvenient.
ronald thomas
August 29, 2023
Khôi Ph?m
August 12, 2023
Jessica is very kind and helpful
Tweety Harris
August 10, 2023
Great please you guys are a good business and the staff is helpful. Thank you Nesha for always helping me.
Gale Harris
August 10, 2023
Nesha is the best! Very welcoming and helpful. Made my moving process super easy. Thank you so much.
Lenny Brookz
August 9, 2023
Thank you to Nesha for all your help today!
Juan Bermudez
August 8, 2023
Team is awesome at 102 Nesha and Jess thank you guys
Sandra Cox
August 8, 2023
Nesha was very helpful very staff also Jessica
Cheriasse Dixon
August 7, 2023
Nesha is very kind and respectful.Nesha explained everything to me in good details, Nesha is such a pleasant young lady
Kimberly Dixon
August 7, 2023
Very respectful, explains everything an good details.
felix cat
August 6, 2023
The units are nice and clean the floors are clean the problem is of the amount of time you can use your unit by they close at 3:45 on Sunday that's not enough time of the day on Sunday
Nicholas Calderon
August 2, 2023
Great experience I never had service so good an fast , the employee Jessica is a amazing an very professional and because of your employees great service I will be telling everyone about your company
Patricia Sims
July 31, 2023
Natasha Howell
July 8, 2023
Jessica is an angel!! She was so patient with me as a first time storage renter. We met her in person and she is a burst of sunshine. Thank you Cube Smart!!
MrBklynboy
July 1, 2023
My experience was great the salesperson Jessica was very polite and knowledgeable and courteous I would recommend cubesmart to friends and family
Roslyn King
June 8, 2023
During my 3 years at Cubesmart has been really great at this location the staff always friendly and helpful.Especially Nesha always goes above and beyond to assist with the courtesy calls and follow-ups.
Tierry Jean Charles
June 7, 2023
Very good no complaints , very safe and secure, clean space..
Mr & Mrs Adaje
June 5, 2023
Great service
Wangechi Warui
May 1, 2023
Frederick was super helpful in ensuring I had access to my new gate and even helped me with my things when I brought more than I could carry. 10/10 service! Update: April 21, 2024 - Nesha was an absolute doll in helping me when I realized I didn't bring the right keys for my unit. She was incredibly patient with me & gave me multiple options to try. Incredibly professional and exceptional customer service from her
Patricia Sullivan Jones
April 24, 2023
The Staff was very helpful and knowledgeable on finding me the right Unit at the time of my initial opening. And the Storage Place itself is very clean.
Sharon Griffith
April 16, 2023
I love the experience here the storage is clean I love the options of different sizes and of course the rate is great also very great location. Nesha has always been amazing and helpful and Fredrick is amazing. I miss the old some of the old staff Indera and Amani.
Cathy D
March 23, 2023
This is the worst location. It’s not really climate controlled. They just decided to shorten the hours. The lights always go off, the sensors are on a 2 minute timer or so. And if you are two days late on payment they will lock your unit and charge a late fee. The late fee is understandable, but not for what they have to offer. And it seems like they only have one person working in that whole location. Usually the staff isn’t too bad but Jessica came off as off-putting and defensive. So if you want to waste your money go to this location. If not don’t bother.
Rutland Family
March 19, 2023
My items were secure, the environment was clean. The staff was absolutely wonderful!
Thierry
March 13, 2023
Jessica was great
Nnika Francis
February 17, 2023
Great space, awesome staff. Just closes too early. I feel like people should have 24 hour access to storage so I took off one star.
Jae
January 31, 2023
The employees at Cube Smart are very professional, informative, approachable and very accommodating.
Summer Dunn (Aisha abraham)
January 23, 2023
Melissa Mcdonald
December 14, 2022
Great customer service at this location for the 3 year's that I was there. I'm still with cubesmart just at a different location.
kevin lambert
December 1, 2022
Sheerah Ware
November 30, 2022
The customer service was pleasant and informative very polite and tentative
Zachary Saffa
November 20, 2022
Highly recommended
James C. Powell
November 19, 2022
The customer service was always amazing. I NEVER remembered my access code, but that was never an issue.
NAQUAN MASON
October 22, 2022
Monica P Saunders
October 15, 2022
It's was place that keep things safe and I had pace knowing that can get to importing stuff that I need at time
Summer Dunn
October 14, 2022
Nekecia Davis
September 28, 2022
Dereck Pollard
September 8, 2022
Friendly staff. I actually was highly impressed and now would love to have the opportunity to join the CubeSmart family.
Crown Royal
August 28, 2022
Armani( I hope I’m spelling it correctly) have always been a pleasure to speak with since the first day of me setting up my account. Appreciate your professionalism & customer service! -Imonie F.
Kippy P
August 19, 2022
Great facility always clean parking lot friendly staff
Miss Dae
July 21, 2022
I like how they were very informative about how things work and how you can store your things with them. They have a lot of patience and they take a time with you. I enjoy storing with them.
Faith Smith
July 21, 2022
Amazing staff and facility. What more can I ask for!
Turqet Ranerka
June 25, 2022
Nazario Ortiz
June 18, 2022
Terrible customer service, the store manager argue with the customer and denied the service, new employees in East New York avenue branch at the worst employee ever see, we addressed our concerns to the branch manager Garry M. this manager cover them up with the fact. SHOT STORY THIS PLACE YOULL BE TREATED BASE OF YOUR BACK GROUND. DISCRIMINATION. THEY HAVE TO BE FIRED OR REPLACE
Abby. Roldan
May 29, 2022
Thony Moise
May 26, 2022
joezette
May 1, 2022
Staff was always amazing.
Sweets Tha Queen
April 9, 2022
Fast service. Accommodated for the storage size I needed. Wish there were mini cubes on lower levels. Good customer service.
YVETTE Wise Blair
March 7, 2022
The are clean, very courteus, & always there to answer any question I love them, This is my second time storing with them once in 2016 when I just got married & the second time was in 2021. Cubesmart is the best. And I always go to the same one 1151 East New York Ave. I went to them when they didn't have a building yet but a trailer doing their business and the still conducted with such professionalism. Thank You so much Cubesmart
Pamela Y McCullough-Stevenson
February 16, 2022
Great Customer service
Celeste Nicole
January 13, 2022
Customer service was always friendly and efficient.
ANN DOUGLAS
January 1, 2022
Keisha Williams
December 21, 2021
Douchell William
December 21, 2021
The people in the office are nice and friendly. Made me feel like at home. They price is just within my budget range.
Anthony Campbell
December 20, 2021
Cornelous Peynado
November 27, 2021
Amani and Rubi very attentive warm and welcoming people
Desire Me
November 24, 2021
Amani Coleman At the E. New York Ave. location in Brooklyn this young lady is amazing she was very helpful in a very sticky situation ,if I could get her pay bumped up I would. This young lady was very respectful and very polite I came in there pulling my hair out my head and she help me right on out with a smile on her face such a sweetheart this young lady from beginning to the end thank you so much Amani you are truly one in 1 million your professionalism and attitude is something rare keep up the good work. I strongly suggest you guys rent a unit there it is very clean and smells awesome in the office everyone was so friendly and kind they even had carpet where the units were ????
Preston Merçant
November 23, 2021
Ruth Karl
November 21, 2021
Rishe Groner
October 19, 2021
Amani has been a huge help to me from the first day I called Cubesmart to ask for a quote, til yesterday when I went to empty out my unit and say goodbye. I appreciated the simplicity and ease of accessibility at this location; great pricing and security.
Gip 13
October 18, 2021
Technical difficulties led to an issue concerning storage and had to contact a regional manager to solve it.
Mendy S
October 6, 2021
This is by far the best place to rent a storage unit highly recommended
Ravonne Poole
October 1, 2021
Toswiya G
September 29, 2021
The workers were always present and the amount of access to your belongs is good.
Melissa Orosco
September 20, 2021
Cathleen Antoine
September 19, 2021
Staff member there alone on Sunday was super helpful, friendly and very professional. I appreciate the time and effort they took to do her job so well. Spaces are always clean as well.
Jeanette Shavers
August 3, 2021
Worth the money
Irobot Baruck
July 20, 2021
R Pinto
June 21, 2021
Samantha Drayton
June 7, 2021
Keisha S
June 1, 2021
Daylia was very pleasant and professional. Easy transition and smooth move in. Very pleased with the overall service
E R
May 27, 2021
Staff are professional and helpful. The units are safe. I stores my belongings for over a year without any issues.
Chef Riley
May 27, 2021
Wisnel Joseph
May 16, 2021
Your service is excellent
jorge lugo
May 9, 2021
They are kind and nice to people and they make client feel comfortable
Seidaha Nesbeth
May 5, 2021
The staffs outstanding customer service is what made experience the best. It felt like home. Their patience, kindness, & professionalism should not go unnoticed. I was never afraid to ask questions and the staff kept me up to date on everything I needed to know. This was truly a amazing experience.
Matt Carl
May 2, 2021
Clean, easy to use (except the sloping parking lot-why???)
Aaron Walker
April 1, 2021
Joscleyn & Destiny were extremely helpful during my lease signing and my first day! Great customer service! Keep it up ????
desmonddmakk
March 28, 2021
Manager Jess definitely help me in a quick emergency situation during her ending of the day. Very great worker that’s go beyond for her customers. She well appreciated.
Jenene Franklin
March 10, 2021
Manager Jess is very professional and always assist me with confidence and options so i can feel confident within my Storage Facility!! Greatly recommend!!
Qunesha Byrd (SweetestCocoBean)
March 8, 2021
Best service I’ve ever experienced
Yes Sunshine
March 7, 2021
Jess and Destiny was Awesome this is the best customer service experience ive experienced these ladies are super great!.
Tiffany Walker
March 6, 2021
The people that work there were very pleasant
james jones
March 1, 2021
Linshanna Dover
February 11, 2021
Indera (manager) is extremely rude , as I was moving my things out of the storage due to me getting my apt I nolonger needed storage , my mom was seeking storage due to her moving , we was speaking to a rep(in person) about my mom getting a storage unit as the rep was telling my mom prices INDER interrupted the rep and asked was we trying to work around the system .. we got offended and went to seek storage across the street at safeguard storage which also had better prices for my mom
Jasmine G. Gonzalez
February 4, 2021
Jay Morrell
January 31, 2021
Jes was very pleasant and lovely
Latisha BK
January 29, 2021
The staff was very respectful, consistent with monthly statement and calls to keep you updated with your unit. I appreciate them for there time and patients during whatever struggles of there own with COVID-19... All The staff members l dealt with were young and Represented great leadership dealing with the public. They never, not once!! Disrespect, Respect. My experience was good enough to keep CubeSmart in mind, if storage is ever needed again.
Kim Mitchell
January 24, 2021
Manager Jeselyn , I want to cubesmart today to pay my bill and this young lady was very professional polite, and she know I was a customer with them for a long time. she was very willing to best help me with any issue an available, to have employees like that her it make a pleasant experience. Kim Mitchell ..
Alvin Armstrong
January 19, 2021
Best experience i’ve had yet at a storage facility, period Indera and Jeselyn were both extremely helpful. Fully recommend.
soule sidibe
January 18, 2021
Manager Jeselyn she was very helpful and nice
Lex
January 17, 2021
Moises Molina
January 12, 2021
Enlinea Yogano
January 8, 2021
excellent service, the best in New York
Bryan Hermilo Cortez Sanmiguel
January 8, 2021
Jeselyn and Staff are very attentive, cordial and professional. Will keep pursuing business with this Facility. Greatly recommended.
Yahaira Peoples
January 6, 2021
HEY Happy New Year I just recently move into Cube smart and the manages Jesslyn is extremely understanding and professional! I recently referred my Brother to Cubesmart! Thanks you so much for bring your self !
Tyrell Owens
December 31, 2020
Nancy Branch
December 30, 2020
Easy Signup and Great prices!!
Arelis Fernandez
December 28, 2020
The place is always clean and private...Very good Customer Service that are willing to work with you always...Very professional
Lane Covert
December 28, 2020
The staff is super friendly. The facility itself is clean. Even the bathroom is super clean. Top notch place.
Rod Ruiz
December 20, 2020
I had a great experience with Ms. Jeselyn. She is super professional and very kind. She provided excellent service and assistance.
Marie c
December 3, 2020
@jess from front the front desk has best customer service skills. The best super friendly
Clark Jackson
November 20, 2020
The employee Jeselyn I spoke with was very flexible in allowing me to pay a pro-rated amount when I vacated both storage units part way through the month, and trusted that I'd keep my word and move out on the agreed upon date. She was friendly and understanding of the stress and costs involved with moving!
Marilyn Hippolyte
November 15, 2020
Jeselyn was very professional and she is agreat asset to the company.
Alana Babers
November 15, 2020
Customer service was excellent! Accessibility was easy and parking always available.
story peom
November 1, 2020
Jeselyn & Tara have amazing service. They are your go to people when needing assistance during hard times. They both helped me during this pandemic and hard time experiencing emotional distress with losing someone. Thank you ladies so much for everything.
Kenneth Ramsey
October 29, 2020
Convenient and respectful staff members
Jessica Brown
October 28, 2020
Nathalie Joseph
October 27, 2020
Eddy Xavier
October 27, 2020
Mark Betonio
October 23, 2020
This place was great! The facility was spacious and clean, parking and carts were always available, the 3 train is just down the street, and, most importantly, it was very affordable. To top it all off, Jess was fantastic! Super friendly with amazing service and it was such a pleasure to see her smiling face whenever I came by my storage unit.
Bertie Griffith
October 21, 2020
Manager Jess was amazing and very helpful as soon as I come in. Smile is a perk! Thank you Jess!
Victoria Owusu-Sookoo
October 18, 2020
Saaliha Kelly
October 10, 2020
Nicole Carty
October 7, 2020
They helped me quickly find a unit that would fit my needs before my movers arrived.
Clara Cecilia
October 7, 2020
Had a lot of problems when moving into my storage unit, I did not get what i had payed for and it was incredibly stressful because of errors the company made. My stuff was not damaged while I stored it in the unit but still I would very much not recommend this place.
Shareemah Walker
September 14, 2020
The customer service was GREAT!! the young ladies were very helpful and informative.
kristina kendall
September 14, 2020
Clean and nice staff. Parking and trolleys
mellacheruvu abhinav
September 11, 2020
Highly recommend this location. Indera, the general manager, was incredibly patient and helpful. Thanks for your suggestion.
Viviana Arce Dávila
August 30, 2020
Amazing, excellent customer service!! Literally going above and beyond anything experienced elsewhere. Tara, the store manager, was amazing from the start! Extremely professional and customer oriented. Highly, highly recommended.
Nesha Toron
August 17, 2020
Tara Samuel, the manager was amazing. She was so patient and kind. She went above and beyond the call of duty during a stressful time.
raq nova
August 17, 2020
Great customer service. Extremely clean and safe environment.
F Phillips
July 13, 2020
The price and perks (included use of van, available custom locks) were unmatched. The facilities were clean and appealing. The staff was personable, helpful and professional. It was an overall satisfying experience.
Joe Jaffe
July 8, 2020
Not all cubesmarts are the same. This is a great location with a friendly and helpful staff.
JENNETA WALSH
July 3, 2020
All the staff that I dealt with were very courteous and was informative about the policies.
Taja Lindley
July 3, 2020
Beware! Sizing of units not as advertised! Customer service was okay. I'm giving a one star review because I reserved a unit online that was supposed to be 10 feet x 10 feet. Apparently it was the last medium sized space they had available. When the agent showed me the space, it was definitely not 10 x 10! It was actually half the size depth wise. I let the agent know - hey, this sizing isn't right. I know because if I laid down in the space, the depth wouldn't be much longer than my body and I'm a little over five feet. She went on to offer me a large space that was triple the price of my budget. No thank you! One star because their lack of accuracy in unit size cost me time and money.
Deeply Rooted
June 30, 2020
DeNisha Heppard was great and her customer service was exceptional! She explained prices, sizing and availability. Her knowledge was insightful, she answered all of my questions. It ended up that I did not need storage, however, I would recommend the 1151 East New York location to anyone looking. Thank you DeNisha!
Martin Holmes
June 26, 2020
Jenn R
June 20, 2020
Hazel Lawrence
June 8, 2020
Toya Brown
May 31, 2020
DeNisha Heppard was the manager who assisted me. She was very helpful and polite. It was a great experience.
Jacqueline Backus
May 16, 2020
eon james
April 19, 2020
monique williams
April 10, 2020
Customer reps were very pleasant and helpful
edweng rivera
March 26, 2020
Sharon Lancaster
March 24, 2020
The Manager DeNisha Heppard at the East New York Avenue location was beyond Awesome! She was super Amazing! Great experience! Thank You!!!
racquel Sand
March 12, 2020
Sherwyn was very helpful. He explained everything to me in details. He made me feel welcome. Thank you cube smart , good customer service.
Kathleen Culzac
March 11, 2020
shamsuddin ali
March 10, 2020
Rising cost of storage
Stephen Hunt
February 20, 2020
Lourdes Melo
February 19, 2020
Jay C
February 12, 2020
Extremely clean well maintained facility. The customer was exceptional. Nisha and Indera was a shining example of what kind of people you want to be the face of you business.
Konon Ney
February 12, 2020
Unprofessional management, poor customer service.
Tiffani
February 6, 2020
But small parking lot
Lola Davis
January 14, 2020
jay martin
January 8, 2020
James Sanchez
December 19, 2019
I would give u a higher rating but the lady we ran into yesterday was very rude. Me myseft will not step foot in that place again. But everything else was fine. Attitude from employees r very important they can make u or break u. Have a nice day.
Brian Witt
December 8, 2019
phyliss kendall
November 15, 2019
Excellent customer service thank you for all your help mr jamiele brown
Malisa Brooks
October 26, 2019
Good friendly staff
Jamel Jones
October 23, 2019
Muneca Blkroze
October 19, 2019
Rosemarie Weathers
October 19, 2019
Thanks Jameile Brown, excellent service !
Shawnee Moore
October 13, 2019
DeNisha is the definition of an exceptional worker. She was a wonderful help with assisting me on obtaining my first ever storage unit... She was very understanding and beyond helpful with finding the right unit that was needed..She took her time and was more than patience with me when it came to answering the many questions. I'm not sure if she is the General Manager of the store but i strongly feel she should be. My horrible day was all around when I came to DeNisha location store #102
Keith Swinton Sr. (La)
October 9, 2019
Inderal is the best, has always been polite and so helpful. Keep up the Good work. Truly a people's person.
Shawn Willams
October 8, 2019
P Olman
October 5, 2019
From the time I received my reservation confirmation call. I have received nothing but excellent customer service. Indera DeNisha and Jameile are the dream team. I will definitely recommend others to come to this facility.
Ceslyn Dawson
October 5, 2019
Clean not enough lights
Phillip Griffith
October 4, 2019
All of the staff of the CubeSmart are always friendly and extremely helpful. Whenever I have a question about my unit, they are eager to assist and resolve any issues I might have. Indera and her team provide a level of customer service that should be copied by most organizations and companies.
Brenda Dixon
October 2, 2019
VERY GOOD
David Taylor
September 26, 2019
I can’t be more happier to be a customer at the east New York location Indera makes it easy to be a customer , she’s always ready to help with anything ! I admire her dedication she always wear a smiles and ensure the doors are open for her customers . Cubesmart you are lucky to have an employee like her!
Peter Junot
September 15, 2019
Sheila Bailey
August 22, 2019
Excellent service ??
Shawn Sage
August 18, 2019
Haneefa Banks
August 15, 2019
Keenan Knight
July 26, 2019
Francis Hulser
July 22, 2019
Avagayle Johnson
July 17, 2019
Compton was so co-operative and helpful. It's also affordable. I really was pleased with cube smart
Angela Carter
July 15, 2019
Kareem “MavreckBap” Parris-Baptiste
July 11, 2019
Helpful and friendly staff
Ronald Smith
July 7, 2019
Great worker's very helpful clean and big space
Malinda Lewis
July 5, 2019
The customer service representative she was very pleasant she tried very hard to get the space I needed it wasn't what I wanted or expected I still feel the small space i rented the price was too high I was expecting it to be bigger than what it was but i needed space immediately she was very kind in helpful
Mo Mo
June 30, 2019
Customer service could be better
Romain Laing
June 29, 2019
Ebony Brooks
June 27, 2019
Great customer service. I love how easy they make transitions and how they make everything understandable with their communication.
Akobi Gill
June 23, 2019
Jules Kurian Mathew
June 8, 2019
Edmond Malachi
June 1, 2019
Tydeea Threadgill
May 31, 2019
MaKayla McDonald
May 29, 2019
Pam Baptiste
May 28, 2019
Workers I met, were very plesant and helpfull.
Jacqueline ALIBY
May 22, 2019
I have absolutely no complaints.
Ormaida Joseph
May 21, 2019
Samuel Broadway
May 20, 2019
John was very helpful. I was dreading the process but it was super quick and easy. And affordable too.
B P
May 14, 2019
KIANA WAS GREAT ! GAVE A THROUGH EXPLANATION OF THE FACILITY AND PROCEDURES OF RENTING ! MADE EVERYTHING EASIER THANK YOU
Fraulene Harris
May 7, 2019
Darry McEachin
May 4, 2019
Great customer service
Natalie Daher
April 15, 2019
Great experience with the team, especially Joyce and Innera.
Crissy L
April 14, 2019
Moving/packing/storage is THE most stressful thing but luckily I found CubeSmart @ 1151 East New York. John Tillman was awesome and super helpful. IK for sure that I was stressed & it didnt help that my #grandmagenes kept surfacing. He was patient & professional with me. So glad I had him to guide me.
Ashane Walker
March 30, 2019
Joyann was such a wonderful store manager. She provides excellent customer service, not once she made felt unwelcome, she maintained a smile thru out the whole process. I would recommend everyone to come store their items here at Cubesmart ??
Klarissa Davis-Mclaurin
March 23, 2019
Alisha Carthy
March 14, 2019
The associate was so friendly and knowledgeable.
Kenisha Williams
February 11, 2019
Today was my first move and these guys was awesome.Kane and Mike was very professional,worked hard and made everything easy.Nothing were to much for these guys.I would recommend them to anyone who looking for excellent service.Great way to start 2019..great service,and a happy client.Thank you so much.Thumbs up!!
Tail Child of the king
February 7, 2019
Best storage the staff is knowledge and pleasant.
M SYKES
January 28, 2019
BG
December 27, 2018
Kind of expensive but good.
Marvin Taft
November 25, 2018
Desha Dyett-Dennis
November 3, 2018
I was very impressed with John’s professionalism, thoroughness and key attention to detail. As my first time renting a storage unit, it wasn’t at all stressful as anticipated— thanks John.
Nefera Lawton
November 3, 2018
Thanks John, your the best. I appreciate you for your greay service!!
Cadene Scipio
September 27, 2018
Orrin Bates
September 8, 2018
Love it
Evelyn Simmons
August 29, 2018
Wonderful experience made my day. Indera is my angel for today.Yeh.
joan anderson
August 28, 2018
Indera Khemraj was amazing! With only 10 minutes to closing, I came into the store. She was courteous, taking time to explain all policy and procedure, took me to see sample unit, and got me what I needed. She rocks! J Anderson #1041
Jordan Alleman
August 27, 2018
John (the manager) was super helpful and assisted me in finding the right space for an amazing price! Love this place!
Empress Sassy
August 12, 2018
Bertrandde Coteau
August 9, 2018
Indera services is excellent I came in for an estimate but walked out with a storage since she took the time to explain and helped me understand the process .
Bobby Smith
August 4, 2018
By far this has to be the best place I’ve ever been too honestly I wish that this one manager named John Tillman could be at any place any time! Honestly very ethical human being. After me being here for less then a week I needed to upgrade to a bigger storage said not a problem, when your there he doesn’t treat you like a customer he treats you like family! Highly recommend everyone to ask for him when you walk in! If I could give this man 100 stars I would. Thanks a lot John truly appreciate it!
Faith Williams
August 4, 2018
Earlier today I went into this location to inquire about storage space. Once inside a gentleman name John was dealing with a customer and more customers were waiting, while dealing with a customer he offer everyone water and coffee. He was very professional but i don't understand why he was the only one working, I waited about 40 to 45 minutes and no other employees was around. I ask him was there another Employee to help me he stated no that he was the only person there.I don't understand how a company like this only have one employee on working.This is extremely unprofessional
Mark Lane
August 1, 2018
Indera was very helpful and truly is an asset to your company
Ric Alex
August 1, 2018
E Pro
July 30, 2018
Much thanks to John Tillman check-in with a ton of items . His professionalism and advice were priceless. Real pleasure to work with. EP
merlene clanton
July 29, 2018
My storage space want not locking I called customerservice and they called downstairs to the office. The lady informed me that maintenance was off today however Mr John. Tillman was due in today at 1 it was around 10:45 am ms.joyce called mr John he agreed to come in early to assist me with my lock to secure my storage unit. I very much appreciate their effort and thoughfullness to help me it's very hard to find good help these days I appreciate the staff here at cube smart
Ting Yen Ou
July 23, 2018
John is super amazing and helpful!! Love the warm heart experiences there
Jane Powell
July 20, 2018
R D
July 6, 2018
Went there a few times while storing items ran into a really unprofessional rep at this location if your going to be interacting with any customer and you don't have this skill set then don't bother working here . Moving is very challenging to say the least the last thing you need is someone who chooses to be unprofessional customers have choices we can do business anywhere management better address this or be out of business
Nadage Cousins
July 1, 2018
So service at this cubesmart is exceptional. The are pleasant, courteous, helpful. I rented a storage for almost a year and was totally pleased. Ashley was always so helpful. I can't say enough about this location.
Amanda Lopez
June 18, 2018
Service was excellent!! John helped me from the minute I stepped in til the minute I stepped out great hospitality and very quick. Thank you again for all the help!
Marquita Johnson
June 16, 2018
Mr. John Tillman is the best he was very helpful to me and the place is very clean and spacey.
Nadja White
June 14, 2018
Indera was a doll....very professional pleasant and helpful! She answer all of my questions and even helped me save money!!!! The facility is clean and neat.
Franklin Jones
June 2, 2018
Reasonable rates very clean and beautiful
Johnathan Sinclair
May 31, 2018
indera at the Brooklyn location was SUPER awesome to work with!!
Maria Feuereisen
May 30, 2018
Linda Knapasjö
May 30, 2018
L Ol
March 24, 2018
Shayla Austin
March 22, 2018
Nice modern location,great customer service. Secure facility. Good spot to store your extras
Nobleesa Williams
March 21, 2018
Anna Wilson
March 10, 2018
Good
kevin coppin
March 2, 2018
Nakita Blacc
December 28, 2017
I have stored with this company for over 2 years and I would think at the end of our business relationship would be one of appriciation and accommodation to a loyal customer. I am a gentrification survivor who was forced out of my residence by a greedy developer. I even recieved financial assistance from a city agency to cover some costs for about 6 months however out of 2 years that left me paying 18 months out of pocket. I have experienced good great and horrible customer service. According to Inderia although I am only utilizing a week and not a full 4 weeks of service I am still charged a full months rent including a late fee as the company doesn't prorate. I feel thats very unreasonable to charge customers especially customers who have been with the company for years for time that they are not using the unit and I am happu to be consolidating my belongings and moving them to a company that does prorate and ONLY CHARGES ITS CUSTOMERS FOR THE TIME ACTUALLY USED. IF I USE 25% OF THE MONTH THATS WHAT I PAY NOT 100% PLUS A LATE FEE. I TRIED TO EXPLAIN THAT I WAS ATTEMPTING TO PAU AFTER I GOT OFF WORK LAST NIGHT AT 9 ONLINE HOWEVER AS THEIR CUSTOMER SERVICE RECORDS WILL CONFIRM THEIR SYSTEM WAS ACTING UP AND I HAD TO SPEAK TO A REP FOR A LENGTHY TIME TO ACTUALLY ACCESS THE ACCOUNT HOWEVER I WAS TOLD BY INDERIA THAT THAT'S NOT THE STORE PROBLEM AND THAT SHE COULD NOT WAIVE THE LATE FEE EVEN THOUGH SHE IS AWARE THAT I AM ONLY USING 6 DAYS OF STORAGE OUT OF THE MONTH AND SHE ALSO IS AWARE OF THE SYSTEM ISSUE I EXPERIENCE WHICH IS A LIE BECAUSE I HAVE PERSONALLY HAD OTHER REPS REMOVE FEES PROVIDING CUSTOMER SERVICE THAT'S GEARED TOWARDS ACTUALLY SERVING THE NEEDS OF A CUSTOMER VS SOLELY THE PROFITS OF THE COMPANY AT THE EXPENSE OF QUALITY SERVICE. I AM A FULL TIME STUDENT AND ITS THE HOLIDAYS FOR PETE SAKE I WAS THROUGHLY DISAPPOINTED IN THE BLATEN DISREGARD AND UNAPPRICIATION EXPRESSED BY INDERIA. TO SERVE CUSTOMERS EFFICIENTLY EVERY REP SHOULD LISTEN AND EMPATHIZE THE UNIQUE SITUATION OF THEIR CUSTOMERS BECAUSE EACH CUSTOMER IS UNIQUE AND HAVE UNIQUE CIRCUMSTANCES. I WOULD THINK THATS WHY PEOPLE ARE HIRED TO HANDLE PEOPLE OR ELSE A COMPUTER COULD EASILY REPLACE HER WHICH WOULD PROFIT THE COMPANY IF PROFITS ARE THEIR SOLE PURPOSE. I FELT LIKE I WAS SPEAKING TO A ROBOT AND NOT AN ACTUAL PERSON AS SHE JUST REPEATED THE SAME THING OVER AND OVER WITHOUT ANY EMPATHY TOWARDS A LOYAL CUSTOMER. I AM HAPPY THAT THIS BUSINESS RELATIONSHIP IS ENDING AND UNREASONABLE FEES AND ROBOTIC SERVICE BY OTHER HUMANS ARE A THING OF MY PAST. AS I AM SURE MY FUTURE TRANSACTIONS WITH MORE EXPERIENCED CUSTOMER SERVICE REPS WILL BE RESONABLE AND PLEASANT FROM BEGINNING TO END. SO TO BE CLEAR I AM CHARGED 90 DOLLARS FOR A STORAGE LOCKER FOR 6 DAYS OF SERVICE DURING. AWESOME WAY TO SAY THANKS FOR BEING A CUSTOMER AT CUBESMART EAST N.Y. AVE LOCATION IN BROOKLYN. ONE BAD APPLE SURLY CAN SPOIL THE BUNCH IF LEFT IN THE BASKET WITH THE GOOD APPLES. ON THE WHOLE WITH OTHER HUMANS AT THIS LOCATION I HAVE EXPERIENCED GREAT SERVICE...HOWEVER INDERIA HAS A VERY UNPLEASANT ATTITUDE THAT I IGNORED PRIOR CAUSE I THOUGHT IT WAS A HORMONAL ISSUE AS SHE WAS PREGNANT WHEN I BEGIN TO STORE WITH THEM HOWEVER NOW WELL AFTER HAVING A HEALTHY BABY WHO IS PROBABLY WALKING BY NOW SHE IS STILL A SELF ABSORBED SNOB WHO CERTAINLY NEEDS TO TOUCH UP ON HER CUSTOMER SERVICE SKILLS . TRUE CUSTOMER SERVICE ISNT PHONY UNEMPATHETIC AND STIFF INSTEAD ITS FLEXIBLE CALCULATING VIEWING EACH CUSTOMER AS A VALUABLE ASSET TO THE COMPANY. SO I TRUST FURTHER TRAINING WILL BE IMPLEMENTED AND AN ATTITUDE OF GRATITUDE WILL BE INSTILLED INTO INDERIA...HAPPY HOLIDAYS TO ALL
Kay Clarke
December 25, 2017
Very clean Very peaceful Very costly
Brian Mihok
November 23, 2017
Having visited many storage facilities as a secret shopper, CubeSmart #0102 1151 E. NY Avenue Brooklyn , NY 11212 was a disappointment. Most concerning is the screeching and jolting elevator. Next would be management. I contacted the facility before my departure, informing them it would take me about three hours of travel and my estimated arrival time. I was told by the woman on the phone that they had my information including phone number and that the manager would be there. Traveling through New York City being what it is, it took me longer than I anticipated, but I still felt confident I would make it to the facility before closing. And I did! But when I arrived, I was told the manager had left for the day and that there was nothing they could do for me, I would have to come back tomorrow. I other words, the management had something more important to do then take care of her customers and despite previous confirmation would not notify her appointments of cancellation. I made the what I now realize as a four hour trip back home, got a little sleep, and journeyed back the following day. I arrived to a less the friendly manager, maybe a little annoyed that I had interrupted her personal phone call, "I have to go, I have a customer." Paperwork was processed with minimal words, I was shown to my storage unit and I began the moving process. Carpeted hallways made rolling dollies and carts just a little more difficult. Narrow hallways meant additional disassembly of larger items. And again the elevators creaked and squeaked all the way down. The doors also must have been malfunctioning, as they would close on you and your load as you passed through. Exiting the elevator, the main entry-way cluttered with carts and staged items from others attempting to move. Gridlock! The moving completed, I informed the office my storage unit was empty and ready for their inspection. I continued to load my vehicle and then returned to the office to sign for my security deposit. The manager was working with another customer and the other staff member made no attempt to assist me, so I waited. The manager left the office with the other customer, no acknowledgement of me standing patiently. The other staff member then informed me that only the manager could return my deposit. Seven minutes later, the manager returned, seeming confused to why I was there, even though she had processed my account only a couple hours earlier. With one quick signature, my deposit was returned and the epic of my disappointment came to an end. This experience leads me to believe that even at a higher cost, another storage facility would hold greater value in the long run. And from a little research, a cheaper price not too hard to find. They didn't quite beat W. Springfield Self Storage for the bottom of my list, but their a solid third worst out of 150 surveyed. As Bon Jovi would have sung from across the river in Jersey, "They give CubeSmart a bad name!"
Saaneel Islam
November 22, 2017
Stay Blessed
November 21, 2017
First time going there just hoodrat ghetto until i meant the other female she was very nice.
Denise Williams
October 20, 2017
Geneva Warren
October 17, 2017
My Mom and I had unforeseen circumstances and needed storage ASAP! We drove to at least 3 Storage’s before we came to this one and let me tell you the manager Ashly was amazing! Her customer service was above and beyond. She was very patient with us since we didn’t know what size we needed. She helped us book the free 2 hr truck and driver along with helping us purchase the moving kit that came in very handy. She even helps my mom who constantly needs help with the access code because she’s not tech savvy. If we don’t see Ashly we go to Joyce who is always kind and courteous. Thank you CubeSmart for employing individuals that can help people like me and my mother under desperate times.
Maria Rosario
October 5, 2017
Very clean place
taariq muhammad
September 28, 2017
Dawn Johnson
September 18, 2017
Jonas Fleur-Aime
September 16, 2017
a j
August 25, 2017
RON S
July 27, 2017
Staff was friendly ,knowledgeable and explained what my options were.I particularly like the program they have for first time customers..with a opportunity to get a truck and driver for free..But of course there are certain restrictions with it..Anyway overall experience was good and would recommend them..
Chidubem Iloka
July 7, 2017
I had an amazing service and I am impressed with the level of service I get each time I visited this location. customer service was great; indera and Ashly provided me with the information needed for me to make my payment on time.
Cee C
July 2, 2017
Customer service at its best! I was welcomed and greeted by the Manager Indera. She was very pleasant. She truly cared about me as a customer! Definitely recommend this location!
Anthony Knowles
June 23, 2017
The customer service/ Indera was great and made me smile. The facility was clean and neat. All staff at this location were polite and on top of their job. I would rent here again.
Anna P
June 22, 2017
Everyone that I worked with at this facility was courteous and professional, and the facility itself is great - brand new and very clean. I am especially grateful for the store manager's support in switching my unit on move-in day, when I realized that my items wouldn't fit in the smaller unit I had originally rented. They switched me to a new unit without a hitch!
Khadijah Fife
June 10, 2017
The Noob
June 10, 2017
Indera gave great customer service wonderful smile and exciting enthusiasm best general manager of a company ????????????
Felix Kokobili
June 7, 2017
My experience here has been great from the beginning, the srvice representatives are the best I've seen yet, if the was more stars they deserve it. Thanks to joyce and indera for saving my brand new flat screen TV($1600) i forgot next to the garbage area, due to their smart thinking they held on to it until i came back for it, honestly i thought its been thrown in the trash. Thanks once again ladies.
lenny simpson
June 7, 2017
The whole staff was so delightful! The prices were awesome and the property was very clean and tranquil! I recommend to anyone needing a storage unit in Brooklyn.
Ethan Ochana
June 6, 2017
The managers Ashly, Joyce, and Indera are amazing! They always welcoming with a friendly smile. Anything I need they are always accommodating. Ashly and Joyce always help me with billing to access. Indera allows me to get all the coffee I want and shares her snacks. I absolutely love it here. You're amazing women! Totally recommend!
Simone Medley
June 3, 2017
I had a fantastic experience at the storage facility. When my storage situation with another company went south, CubeSmart was able to get me moved out (via moving truck and labor) and into another container with less that two days notice. They went above and beyond make sure that I was happy and that things were easy. The facility is safe and easy to navigate. On top of that, I have access to a van for the first month to continue moving more of my belongings to the facility without a hassle or having to rush. Everyone there is friendly and willing to help they even called the movers on an internal line when I couldn't get in touch and charged my phone when it died so I could call uber. Thank you CubeSmart for making everything so easy.
gale
May 3, 2017
Manager was very informative and took the time to answer all of my questions. Pleasant and very professional.
Heide Chavez
May 1, 2017
Always super helpful and personable! Thank you.
Madonna Hamblin
March 30, 2017
I am currently moving and I had to get a storage as soon as possible I went to cube smart to see what the storage looks like and prices.when I walk in the place is clean smelled clean and the genreal manger indera was great she was very helpful and very easy going I would recommend anyone to this place to I give them 5 stars. Keep up the good service.
Jheanel Masters
March 4, 2017
My experience was very smooth. Joyce the supervisor is the best!
Konstantin
February 26, 2017
Damian Anthony
February 6, 2017
Audrey Pye-Bey (Hestia_FireStarter)
January 30, 2017
The staff ( Jullesa and Indera) at this location are very professional...dressed neatly and clean...environmental services keep premises clean...the facility itself is maintain very well...I received the best rate possible.
Nick Trerotola
December 29, 2016
Online reservation system is A-1 and very convenient. Office staff is extremely cordial, knowledgeable and helpful. The facility is clean and spacious and the leasing deals can't be beat.
Shae Tully
December 6, 2016
Amazing customer service. The staff here are amazing and super helpful. Ashly is a life saver!
MarK Peters
November 14, 2016
My wife and I came in just to get pricing and we were with open arms by the manager Ashly. We probably drove her crazy since we asked to see a lot of sizes but she was very accommodating and friendly. I must say she is also a great sales person. We left with at least 5 boxes and tape and I'm not sure why because we still haven't used them. Her customer service skills are beyond exceptional. We will refer all our friends and family whether it is just for items or a storage unit.
La Prenda
October 14, 2016
music for me
October 7, 2016
Great customer service. Decourcey was an amazing help. He attended to all my moving needs.
Egon Abdul-Lateef
October 1, 2016
Theraa P
September 30, 2016
Great Place, Great Customer Service.
Vanclair H. Benjamin Jr.
September 14, 2016
Wonderful customer service, great location didn't have to travel far. The facility was clean. Just an great experience for my self
Beverley Jones
September 9, 2016
The service was extremely excellent
NaeNae Cas
August 27, 2016
Customer Service was great! Ashley was very helpful, knowledgeable and friendly. Only problem is Im trying to move my belongings from L.I to BK location and it is a bit pricey.
Ilse Knecht
August 25, 2016
Facility is very clean and nice. Everyone was wonderfully helpful - the manager was great - and the staff too. Great experience!
Curtis ccj211 Johnson
August 22, 2016
Brandie Hayes
July 21, 2016
One of the managers, Ashly, assisted my during a couple of visits prior to my reservation. She was always very friendly and was knowledgeable about the inventory of storage units. She showed me a couple of units and allowed me to choose the one liked the best. For that, I was very grateful.
Tieka Charles
July 18, 2016
My husband and I arrive 2 mins before closing to put some things our unit. And they didn't fret they gladly gave us the time to put our things in the storage no rushed. The employee was great in helping especially that we had the uhaul with us. Excellent customer services and understanding!!!!!
Izzie Zhang
July 11, 2016
great experience, fantastic customer service.
Annalee
July 8, 2016
Great customer service. Process was ver quick and efficient.
Yanna Bundick
June 29, 2016
Esme Seraifiel
June 21, 2016
Clean facility, friendly service
Daniel Chitrik
June 8, 2016
Great!
Andres Acevedo
April 17, 2016
Very nice and pleasant experience. The manager on duty was very courteous and helpful
Ineeka Mcrae
March 22, 2016
My experience was excellent. Ashley help me with my unit and pricing. My service here was highly satisfied and would recommend their business to anybody looking for a storage place.
Toyaisha White
February 29, 2016
I am very pleased with the service that I received at this new location. The ladies were very helpful in showing the location and obtaining a price. I would definitely recommend this site. Thanks
