Reserve a Unit
5 feet by 6 feet Storage UnitMedium 5'x6'*
plus Free Move-In Truck & Driver
5 feet by 6 feet Storage Unit5'x6'* Storage Unit
- Indoor Storage Unit
- Stairs Access
plus Free Move-In Truck & Driver
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
2207 Albemarle Rd
Brooklyn, NY 11226
Office Hours
Monday–Saturday: 8:00 AM–7:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours
Monday–Saturday: 8:00 AM–7:00 PM
Sunday: 10:00 AM–4:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Third Party Insurance or Protection Plan Options Available Protect yourself against the unlikely loss or damage of your belongings with insurance.
- Online Payments Accepted: Log on to our website to pay your bill from the comfort of your own home.
- Handcarts/Dollies Available: You'll find everything you need to get your belongings from your vehicle into your unit.
- Deliveries Accepted: Have items sent right to our facility to save time and hassle.
- Month-to-Month Leases Available: You're sure to appreciate the convenience of our month-to-month leases.
- Around-the-Clock Video Recording: Video cameras are placed throughout the facility.
- Military Discounts: Enjoy perks for serving our country with our money-saving military discounts for active duty military at move-in.
- A Super Move Driver and Truck: Moves of all kind are easier when you have an extra helping hand and an easier way to transport your belongings.
- Tape, Boxes and Other Packing Supplies Available: Store your items as securely as possible with premium packing supplies.
Brooklyn, NY 11226
Office Hours
Monday–Saturday: 8:00 AM–7:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours
Monday–Saturday: 8:00 AM–7:00 PM
Sunday: 10:00 AM–4:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal — Free Move-In Truck & Driver † — with a no - commitment reservation.
Hours:
Office Hours:
Monday–Saturday: 8:00 AM–7:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours:
Monday–Saturday: 8:00 AM–7:00 PM
Sunday: 10:00 AM–4:00 PM
Reviews of This Facility
Sunbeam95 Fovirtes
March 25, 2025
I am writing this review for Ms.Debbie who works at Cubesmart location at Albemarle Rd in Brooklyn. I started renting a large storage unit in the basement in this location since October of 2024. I remember Ms.Debbie from the first time I came into the facility inquiring about registration, available units and prices. She was attentive to my questions from the get and help made my registration process easy and efficient. Since then, each time I had service needs or questions about locks, boxes or changing units, whenever I am lucky enough to encounter Ms.Debbie - she has always made sure to help resolve any issues I had in a highly professional and kind manner. Ms.Debbie’s customer service is top notch and she is the only reason why I continue to remain a customer at this location despite once encountering a very rude and prideful female staff on the phone whom I had to report to the GM. I truly wish all good things bless Ms.Debbie’s life and that she gets promoted to the highest staff rank at her workplace. - ET (Cubesmart customer since 2023)
M. A. Elien
March 22, 2025
Kenny was a great help with me choosing the best unit for me.
Kevin Inocencio
March 12, 2025
Called them about transferring into a smaller storage unit. Kathy was the one who helped me with it and she was great! Super helpful and was really patient with my questions. The first unit she showed me had a big pipe running through it and without me saying anything she suggested we look at a different one with less obstruction. Amazing and helpful service and a really fun and bright personality.
Johnny Morris
February 26, 2025
Just started storing here, but Debbie was extremely helpful and informative and got me all set up with an upper storage locker. The building is old and not climate-controlled, but it is heated in winter, and instructions are given on how to protect your belongings from mold, etc. Also, considering how congested the area is, it has great access with multiple loading docks, carts, elevators, and ladders. We’ll see if I keep it past the promotional pricing, but so far, I recommend this location for basic storage needs!
Alwyn Beckford
February 25, 2025
Debbie was very helpful and patient in the rental process
Jonathan Batista
February 22, 2025
Nairobi D. Shellow
February 18, 2025
I had a truly exceptional experience with both Kathy and Debbie. Their professionalism and extensive knowledge made a significant impact, I felt confident and informed throughout the process.
Litto Budz
February 11, 2025
Valerie OBrien
February 11, 2025
Convenient location and friendly staff. The facility was well maintained and secure too.
Candy “Sweetsapadilla” I
February 10, 2025
jamescy baptiste
February 8, 2025
Good customer service
Shorn Evans
January 3, 2025
Venus Baldwin
January 1, 2025
They start off affordable then are very expensive after time and certain circumstances the insurance doesn’t cover so if your belongings happened to need certain coverage you won’t be covered
Jasmin Song
December 31, 2024
Kathy was very helpful and always available during the entire time I had my storage unit. Thank you!
Dwayne
December 31, 2024
Debbie at the Albemarle Rd for over 1 year was pleasant and accommodating. When I finally met her in person she was the same. Good energy is needed for customer service.
David Carl
December 27, 2024
Manager Debbie rocks! She was super helpful showing me the space. Lots of parking and Dollies and staff is friendly!
Karaine Hobbs
December 24, 2024
Debra is very helpful and professional. I like the prices for both of my storage spaces. The price may go up and down. Just keep shopping around at your site. Now I pay 2 for the price of one because of the location of my items.
Stacy Knutt
December 22, 2024
Myra
December 16, 2024
Do not rent storage here. They raise prices at least 2-3 a year. There is a rat infestation that their insurance does not cover. I had to throw out expensive furniture. No food or any attractions were in my unit, just basic housing necessities. For all the money you pay…a storage facility has one job– to protect your items and they can’t do that nor take financial accountability for when something like this occurs.
Anthony Brown
December 3, 2024
Debbie was great with assisting me with finding the right unit. She was very informative and patient
Ronald Edwards
December 2, 2024
Rolando Jean
December 2, 2024
Great places treat you with respect
Tim Coyne
December 2, 2024
Can’t thank Debbie enough for the assistance. I came in not knowing what I needed and she patiently listened, suggested options, and then actually took me to see the unit itself. Also, her knowledge in walking me through the documentation and insurance options was great. She was beyond helpful and nice and was a best person to chat with. CubeSmart is fortunate to have folks like Debbie on their team. We even chatted about the history of the building - it used to be a bakery! Good location for those that live in PPS, PLG, and Flatbush. Recommend
Alan Alves
November 29, 2024
Thanks for making me feel secure that my things are safe. Debbie always has helpful feedback. Happy New year.
Afika Nyati
November 26, 2024
Service at the CubeSmart was efficient, insightful and very accommodating. I was assisted by Debbie who made the whole experience a breeze. Would recommend!
DJ Super Agent dre
November 24, 2024
Amazing staff very helpful Great location
Rigoberto Hubert
November 21, 2024
CubeSmart Storage made my move convenient, pleasant and affordable. The agents were always kind, patient and very professional.
Hi Bue
November 19, 2024
Bria Weston
November 15, 2024
Great storage unit and amazing service from Ms Christopher! She was incredibly helpful!
Jacques Alexis
November 15, 2024
It's a dope spot. I still have a storage unit there, and Mrs. Christopher has been wonderful and very helpful ?? she is awesome.
Regg Jones
November 15, 2024
Great storage reasonable prices ????Debbie helped out alot
Mr. Walkr
November 9, 2024
Thank you Mrs. Debbie for helping my friend tonight with her 1st storage unit. Very nice and professional we appreciate you service.
Zak Jacobi
November 3, 2024
Staff was very rude to my wife and I. Arrived 10 min before closing and staff had already closed the building down then mocked us telling us we should have arrived earlier. I can understand wanting to close early but mocking us was completely unprofessional and rude after we had walked 20min to the facility with a bunch of our things. Would not recommend this facility.
Aaron Miles
November 1, 2024
Very good. Convenient, clean and good customer service!
Kesnie A. Pierre
October 27, 2024
Today, I was lucky enough to be helped by Debbie, who turned what felt like an impossible situation into such a beautiful experience. She treated me with so much kindness and care, making sure my happiness was at the heart of everything she did. I truly wish her many more wonderful customers who get to feel the warmth she brings. If you're looking for a storage company that feels like home, this is the place.
Daeshawn Kenway
October 18, 2024
Reliable. Small, close to home.
Nate
October 12, 2024
Debbie is super helpful! Even though I went with a different location, they we're super nice to work with for a quote.
Kevin Iso
October 8, 2024
Great staff. Debbie helped me when I first came in and when I moved out. She was very helpful and lovely to talk to.
Cheriasse Dixon
October 5, 2024
Jaquan McLead is a very respectful and polite young man. He explained everything to me about my unit, and made sure that I had no concerns or questions before I left the office.
Madison Russell
September 25, 2024
Incredible service, caring staff - 10/10 I was moving into my unit and another family (who was mourning) was going through all of the things in their family’s unit, and the path was blocked. Kathy immediately jumped in and found me a new unit with a clear path, same rate, and same promotion (so my movers could keep going, and so that the family could continue their process). Such above and beyond service for myself AND for that family (that was completely not necessary). Everyone I’ve interacted with here has been incredible, and Ms. Kathy saved the day! I know that she’s the type of person I’d want on my team!
neyssa pierre
September 24, 2024
Debbie was informative and very helpful . I was able to find a really great storage for a great price. She is a great employee.
R H
September 24, 2024
There is a bad rat infestation. I had to throw away valuable items because rat feces was every where. I do not recommend. As high as the monthly rent is, they should be able to afford pest control.
Isabella L Joseph
September 14, 2024
There’s so many hidden fees, when I start with my storage unit the bill was $75 dollars, I didn’t change cube or anything by the time I moved out the bill was $236, cause every month they add a little extra to the bill. AND SO MANY ROACHES AND RAT DROPPINGS IN MY CLOTHES
Kelsey Banville
September 11, 2024
convenience! and the staff were lovely
Angel Antonio Salazar Velandia
September 9, 2024
luis mendez
August 31, 2024
First time yesterday and staff kenny is friendly. I'm glad I came here to store my stuff.
MARGOT FORBES
August 28, 2024
M Lynne
August 23, 2024
DO NOT store your things here!! My new apartment is infested with roaches because of this place! I had boxes in storage for 3 weeks (in a basement unit), and when I cleared everything out, there were roaches everywhere. I did not store any food items; just clothes, DVDs, books etc. Some of those roaches made their way into my boxes, and I have now seen several in my new apartment. I called CubeSmart and asked for a partial refund to help offset the exterminator fee. They put me in touch with their insurance company to file a claim, but the insurance company said that roach and rodent infestations are excluded from filing claims. So I called CubeSmart back, informed them of this, and again asked for a partial refund. They basically said that I was SOL! RESPONSE TO CUBESMART: I already contacted you and you told me that there was nothing you can do, as the matter needs to be taken up with your insurance company. Perhaps consider spending less time on Google, and more time sanitizing your units?
rudy ramnath
August 20, 2024
Lillian Gonzalez
August 4, 2024
Cube smart in albermarle road in Brooklyn,Very disgustingly hot and humid as soon as you enter the gate is like walking in a sauna,roaches everywhere,no ventilation,water bugs hopping from units to units,mice droppings in all my clothes and shoe boxes.Do not recommend this nasty place.Mind you when they show you the unit they say there’s no mice’s or roaches ?? that was a horrific experience we had.The one star is because I was not able to post without any star but I give a big 0
vavoune vin
July 28, 2024
Erin Orr
July 22, 2024
This is a shout out to Debbie at the cube smart storage on Albermarle road. Dealing with storage stresses me out and she is always calm and helpful. I’m genuinely happy when a trip to my storage unit involves seeing her.
Barbara Bakari
July 20, 2024
Carlos Ramirez
July 20, 2024
Debbie was a very helpful, respectful and attentive person who attended me in my last
Tarana Skinner
July 4, 2024
Tyrone Green
June 30, 2024
The customer service of staff is average but my problem was that my items were molded when I took them out of storage
Meg McClure
June 17, 2024
wonderful storage experience! the costumer service was top notch, and we even connected with one of the workers over a shared home state!
Jonathan Zamudio
June 17, 2024
Only reason I'm not giving it a 1 star is because the only friendly face is the maintenance guy there. 1. Claim on site they have climate control. During winter, it can get chilly, but during the summers... forget it. It gets hot. You can't move your finger without sweating through your clothes. 2. Never seem to have rolling ladders in their designated locations. It wasn't a problem before. But how they seem to dissappear. They make you go to different sections and look for a ladder. I'm surprised the staff doesn't tell you to head to the basement and find a rolling ladder. And if you arrive 30 minutes before closing and this is the situation you're in, you can forget about getting anything in or out from your unit. Because of their "LaSt CaLL". 3. Dismissive front desk staff. Lately, it's like pulling teeth with the staff. I don't even want to deal with them most of the time. Like I mentioned before, about looking for rolling ladders. Had a situation where I couldn't find a rolling ladder in my section. I told the about, and they made me double check. Went back to the front desk, and I told them I couldn't find it in the designated area, and the employee finally decided to come check. The amount of stress of getting up was a bit insane. Walked around for about 5 minutes after she pointed one out and had to roll it through the maze to my unit. It was a bit time-consuming, but now I know to request a rolling ladder and stick around my unit. 4. Prices go up and up with zero upgrades. I'd like to see more upgrades or at least some A/C or lighting in the units. They increase your monthly bill but usually don't see any type of changes around. The last time I saw a change was when they added the pin pad to open the gates which was pretty cool. But other than that no changes have been made. Only silly problems after another. Like I mentioned from the beginning. The only person that really puts an effort around there is the maintenance guy. He's very helpful and really deserves better. He always greets you when he sees you and asks how your day is going.. and he legit wants to know.
Joshua Oluwafemi
May 29, 2024
Hell & unbelievable
edward machado
May 24, 2024
Had no issue until recently. Ive been a loyal renter at the albermale location 14 years . No missed payments . My storage ( 10x11 unit ) went up from $434 to $ 524 . A couple of blocks away at 92 caton the same sized unit is running $404 without the newcomer discount . I contacted customer support and was told that all locations have different pricing. So i asked her am i better off moving to that location . She said its your preference. Cube Smart does not take care of their loyal renters. I think a $90 increase is ridiculous
Moira Geary
May 19, 2024
Do not put your stuff in here, it will get ruined! My husband (who unfortunately has a less sensitive nose than I do apparently) initially rented a unit on the second floor and the first time I went I immediately noticed the whole place smells very musty like mold and moth balls. We had been planning on moving everything out to a cleaner place but unfortunately didn’t have time to do it quickly enough. All of our belongings were covered in yellow powdery mold, mouse poop even though our unit had nothing to attract mice, and the cardboard boxes all collapsed as if they had gotten wet. It’s now a nightmare cleaning everything up and we have to throw away anything that’s not washable for safety. The clothes that were wrapped in layers of plastic have a nasty smell that takes several washes to get out.
Porschia Nunya
May 5, 2024
Price icreased from 142 to 160 to 191 all within a year and upon moving out, I discovered a disgusting amount of mouse feces in my unit. Moved to a company called StorQuest. Bigger unit for half the price, extremely clean.
Richard Roman
March 8, 2024
Bunch of crooks use life storage or extra space for fair deal….
Jaleesa Peters
March 2, 2024
Albermale location sucks. It looks grim and the staff were rude.
Shirley D
February 8, 2024
This is not my name..That is not my name..
Benny Williams
January 18, 2024
I just rented a unit this afternoon and was impressed by the quality and efficiency of their service. Cathy was happy to show me a few units at varying sizes and gave me recommendations based on the items I intended to store. She made the experience simple and straightforward and helped me feel confident in my rental choice. I would highly recommend this establishment and would encourage people to go in person if they have any questions because the service is exceptional.
Shorn Evans
December 30, 2023
Sherma Charles
December 24, 2023
My experience at this facility was excellent. Debbie was very helpful pleasant. She explained everything. Will definitely recommend.
Marc Gottlieb
December 1, 2023
Excellent service, much appreciated-- I can't vouch for other cubesmarts, but the people here are terrific!
Shoother
November 27, 2023
Heshy Landy
November 17, 2023
Terrible terrible experience. Debbie was rude and unhelpful. I will never be using CubeSmart again.
VERONICA PERRY
November 16, 2023
Meghan Dineen
October 18, 2023
Customer service on site at the Albermarle is great, they are super helpful. Debbie always helped me and was kind, courteous, and efficient.
Jeanette Perez
October 11, 2023
Janie Cruz
October 6, 2023
Kathy was so helpful and made me experience so enjoyable and easeful
Tekniqal2
October 3, 2023
The manager was helpful and pleasant. She found me a better space when the one I reserved was not quite the size advertised. Approximate does not mean being way off with the advertised size (it was short by a foot both ways . . . length and height). Buyer beware in that regard. In the end I got a more appropriate space for 20 bucks more than my budgeted spending limit. The marketing needs to less Paul Bunyan and more Ben Franklin.That is why 4 stars not 5.
Emma Brayshaw
September 6, 2023
Start to finish my experience was easy, straight forward, and professional. The facility is kept clean and the staff is always friendly.
Lorraine Furtick
September 5, 2023
Caton Place location in Brooklyn, NY Great service provided by Merle and Alexis. They were friendly, helpful and very professional. They are a true asset to your operations. Thank-you
Lucas DeGirolamo
August 27, 2023
Extremely unclean premises - evidence of rats, mice and roaches. Not climate controlled. The pricing is INSANE for what you're getting. Don't rent here.
A L.
August 26, 2023
Getting into the storage facility was simple and quick. Gladys and Debbie were very knowledgeable and helpful with directing me including helping with my belongings for storage. Thank you
gabriel torres
August 12, 2023
Terrible, they don’t care about their customers and have a huge pest problem
Ashlee Drakes
August 2, 2023
Erica Destiny
July 30, 2023
jordan robbins
July 19, 2023
Flatbush location was way too expensive for the quality of the facility
Elizabeth Skolnick
July 3, 2023
I have already recommended it to someone. Once you understand the terms of the lease it's easy and the free truck is a good offer. The facility is a little run down however, not the easiest to navigate inside and no climate control.
Ryan Patterson
June 26, 2023
Very harassing, poor people skills, and whenever you need toxcall their manager they're never available. Nor do they return calls. Been with them 2 years and the service has gone down horrendously.
Ron J
June 14, 2023
Jef Ferman
May 30, 2023
Tic Toc
May 28, 2023
Tyrone Squire
May 23, 2023
I would not suggest using this storage location. I stored my belongings here for five months. After moving out, I found mice droppings all over the floor and on a good amount of the items that I stored. The insurance that was provided does not cover against rodent damage.
Ja Starboii
May 15, 2023
Amazing help from staff ms kathy stayed overtime n allowed me to complete my business amazing woman relle appreciated her help and service she dah ?? ??
Carla B Williams
May 4, 2023
Jonathan Greenberg
May 3, 2023
Friendly and helpful staff
Tyanna Jordan
April 26, 2023
Got my first storage from cube smart. Both Kathy and the other woman at the desk were so welcoming and helpful both times I went to view the available units and answered all of my questions. They were informative and friendly.
Jennifer Simone
April 10, 2023
easy and straight forward
David Ganz
April 5, 2023
This was my first experience with self storage. I've heard horror stories. However, if the staff at Albermarle is any indication, the level of service in terms of staff and facility, is terrific. They should be an example for Cube Smart's other facilities.
honey glaze turkey
March 29, 2023
Ms.Kathy was so pleasant. She took her time explaining everything also she was very informative on procedures that I needed to do to help with paying for my storage. She was patient and helpful to me. I had a great time also very friendly and loving personality.
Jay Jay
March 27, 2023
Friendly and super helpful staff, pricing was also affordable and with easy access to storage units with multiple elevators as well. Absolutely recommend this particular location.
Aysia James
March 25, 2023
Amazing customer service! Gladys did an amazing job giving me the run down!
Joan Reid
March 19, 2023
Great customer service.
E
March 17, 2023
acki kushington
March 16, 2023
Kathy definitely helped me ????
Jessica Santana
March 6, 2023
They we very helpful at all times!!!! From the tour up to all of the questions I had. And they make everything convenient. It’s also not hard to find
VIK - TOR
January 28, 2023
I'm honestly in love with the staff here, pricing is affordable and the convenience of flexible pay periods is astonishing.Thanks cube Smart for making my move to NYC effortlessly possible!
Esha Ambition
January 21, 2023
Roy Gustavo Valladares Santos
January 15, 2023
Tanay J
January 9, 2023
Smelled very wet and you can smell the mildew.
Sarah Williams
January 2, 2023
They don't allow vehicle parking or storage here. Even though the 800# CubeSmart customer service researched vehicle parking at this location, literally while I was driving to the space I had reserved and paid for, the staff called to say they don't allow vehicle parking/storage at this location. So this is more a review for the CubeSmart customer service than the location itself - finding parking in Brooklyn is hard enough without that miscommunication!
C. Watts
December 10, 2022
Pam Brown
November 21, 2022
Julia Grant
November 20, 2022
I have mixed fillings about this storage, the staff is nice but 1. There was a fire, and we lost belongings. 2. It was compensated. 3. My cubical is in debris and ashes, and every time I go, it's a nightmare. No cleaning service was offered. P.s. The monthly price is too high, taking into account the fact that's stairs climb unit
Eurica Dick
November 20, 2022
I Thought that the unit/cube was not big enough for what they are charging! But then again, it is what it is!
Wendy Garcia lopez
November 14, 2022
Hollis
November 6, 2022
Hate the female staff there. She's just nuts
joy bianco
October 22, 2022
EDDY Rosales
October 18, 2022
Natalie Mackay
September 25, 2022
I am not sure what the name is of the young woman that was working Saturday evening but she did an amazing job and was incredibly helpful!
Sean Sonnenburg
September 13, 2022
This location has good prices. It is annoying they tell you to be out 30min before they close. That and it is not climate controlled really.
Ebony Brown
September 3, 2022
Great staff, transportation to the storage unit provided, convenient location well maintained facility, discounted rate for new accounts.
Andrew Norris
September 1, 2022
Good location, staff are very friendly and responsive. Kathy especially was super helpful in getting me in touch with well-priced junk removal and helping with the paperwork from a long distance.
Michael Pagan
August 31, 2022
Norman Duffy
August 28, 2022
Everis Cabral
August 23, 2022
I was treated with respect. I was undecisive with certain unit options, so the agents were very patient with me. All in also, Kenny was very kind and friendly. He showed me around, no rushes. The hallways are clean, ample space to walk around. I've been with CubeSmart for a bit over 5 years, no complaints. I'd definitely recommend!
sarah goode
August 20, 2022
Great customer service Super cleans Amazing experience renting
Anita Lewis
August 20, 2022
Shakela Johnson
August 13, 2022
Steffon Samaroo
August 3, 2022
Dennis Bradshaw (djb)
August 2, 2022
Rude staff, very rude.
Jon Anderson
July 27, 2022
Ashley Nelson
July 13, 2022
Josue Rivera
July 1, 2022
the worst service go better to stop an storeg
Missy Serendipity
June 22, 2022
Nicole Rasbury
June 13, 2022
James Watts
June 6, 2022
Morgan Green
May 31, 2022
Super easy to sign up, close location to my apartment, and secure facility.
irakli grdzelidze
May 24, 2022
bryce palmer
April 14, 2022
A. Musa Ahmad
April 3, 2022
I've done business with this establishment for many years and I like the way management conducts themselves. Very professional people.
Ocean 11 Music
March 30, 2022
Stacy-ann Richards
March 27, 2022
How do you say creepy and dark make sure you have a flash light because you never know when you'll have lights by your storage
Ann Boodram
February 19, 2022
The young lady that helped me
Nyla Soto
February 15, 2022
It's very clean and the employees are very helpful
Sylvia Lopez
February 10, 2022
Gregory Richardson
January 22, 2022
The employee Tionne Greenidge was totally organized and efficient. It was the best service I’ve received at this location since I opened my account about 4 years ago.
The Mad Hattah GREENEYEZ
December 21, 2021
Dan Tins
December 2, 2021
DaYahVee Yasharahla
November 14, 2021
Super Clean space rat and roach free highly recommended.
nedrick cope
November 6, 2021
Good service, but the storage space for one person is too small
Roger Dunn
October 31, 2021
I really like this place.
Kal Smith
October 28, 2021
Patricia Vixama
October 24, 2021
It was a very nice and respectful Staff
Saul Mejia
October 23, 2021
Julianna Wojcik
October 22, 2021
When I called after Hurricane Ida to see if there was any water damage, I didn't receive any confirmation about the status of the basement units and was disappointed to see that our unit WAS affected when I came to move out four days later. It was on that day that we received a Cubesmart email warning of potential damage, but I would have come much sooner as the temperature of the basement was so hot and humid that mold bloomed on almost all of my belongings, rendering many things unsalvageable. Plus an inch and a half of water with no on-site options for waste removal. Since early September, I've put in a claim with the store manager and have received no follow-up. I would not recommend this storage unit location to anyone.
Thepnara Kongsawang
October 20, 2021
Emily Frey
October 11, 2021
Marly Hollant
October 7, 2021
Some agents are very pleasant and respectful. The fact that they call me as a reminder to pay my monthly bill is interesting. The place is clean and safe. The new security way is fascinating. I like it ??
Daniel Verdejo
September 8, 2021
Kelvin and the rest of the staff at this cubesmart were extremely helpful and kind. I highly recommend them for your storage needs.
BigDaddy2DuhJ
September 2, 2021
Carmen Chaparro
August 29, 2021
The Customer Service Representatives are very professional and helpful. A variety of unit sizes that CubeSmart Self Storage has. Very clean as well. I definitely recommend! Customer Service are also Friendly. I give this place an A++. Thank You!
Beverly Sebro
August 19, 2021
Magaly Azuara
August 3, 2021
Worst customer service I've ever experienced. Got there at 6:45pm after a crazy day of running errands and packing cause I was moving out of the country the next day. We had to drop two small bags of valuable stuff we're not able to take on the plane with us. All the gates were closed and the office door's gate was halfway closed, so we could knock and someone opened. We told the woman at reception that we needed to drop our two bags really fast and she said 'last call' was at 6:45, I checked the clock and it was 6:46, I told her it was 6:45 when we got in and now she said last call was at 6:43. We told her we called in the morning and they said they closed at 7pm, we checked the website and my contract and it said access hours from Monday to Friday are 8am to 7pm and she kept saying she couldn't let us in. We explained our specific situation and told her we couldn't go the next day because we had an early flight and she wouldn't listen and she would just talk over me and yell. We went outside at 6:49 and found out that office and access hours were posted outside the building and both said 8 to 7. We tried to get into the office again (wasn't 7 yet) and she closed the gate in our faces. We called a phone number we found on the website and talked to a customer service agent, she tried to call the office to tell her to let us in and they wouldn't pick up the phone. I'm just mesmerized of how rude this woman was to us and how she wouldn't even let us talk or listen to us.
Harold Greene
July 20, 2021
Good service
Adam Hoffman
July 11, 2021
Great and helpful staff .. The location is very convenient. Roughly Asowsome
joseph nkrumah
June 20, 2021
PrincessPat Muko
May 29, 2021
Execellent service and affordable.
Priscilla Eason
May 10, 2021
Denise Richmond
May 9, 2021
Vladymir Jean
May 5, 2021
Kathy Correa
April 30, 2021
Dolores Swirin-Yao
March 28, 2021
Very nice and helpful staff, efficient check-in, reasonable prices. The location is very convenient. We were in and out very quickly. I used the unit for several months when I was storing boxes when I was moving offices. Check-out was just as efficient and staff was just as pleasant on move-out as move-in. I would definitely recommend this facility.
Sammy Kay
March 22, 2021
Glenis DM
March 3, 2021
Joshua Parke
February 24, 2021
Very reliable and easy access to my unit
Wen-Shuan Yang
January 19, 2021
Ivette Sanchez
January 7, 2021
Robert Taylor
December 3, 2020
Ariel Gold
November 28, 2020
Easy to use. Only downside it we were told we would get a free truck to either load or unload our unit if we wanted. We chose to use a truck when we moved out of the unit, but when we called to book we were told free trucks were only for moving into and unit and not out. So that was disappointing that we were informed incorrectly
Ahmed Sidawy
November 22, 2020
Raphael Ruttenberg
November 17, 2020
Deceptive pricing in ads. They make you buy insurance to get the lower price. Ridiculous.
Saida Naryssova
November 13, 2020
Rhonda M
November 13, 2020
R. M. C.
October 31, 2020
I signed up online. I went over there and I turned right around. Filthy. Scary. No thank you. Now I have to figure out what to do with my stuff. Oh and I don’t know how they have the best customer service. The lady at the shop was nice but the people you talk to you at the 800 number online were nasty. Talking all kinds of smack. Forgot to put me on hold. Bye Felicia!
Sonny Vega
October 24, 2020
It’s a an okay storage unit if you just need something super basic and quick. But it’s pretty dirty, they have mice and bugs. I actually found bugs in some of my stuff when I moved out of the unit. It’s also not temperature controlled so you can’t store everything you might want to. Not really worth the money they charge.
Emmett Murphy
October 17, 2020
Daria was really helpful helping me find a great storage unit. Friendly and professional staff and maintenance people.
sharice edwards
October 17, 2020
Denise Shury
September 30, 2020
Have not had any issues and their customer service is exceptional
Kristie Giarraputo
September 27, 2020
The worst experience with a storage facility I’ve had. The customer service representatives are nice, but none of them can actually help you with your problem. I was supposed to receive a refund for over a month now, and no matter who I call and talk to “they can’t do anything about it.” They point fingers and never actually answer any of my questions. Shameful.
Ernesto Stewart
September 19, 2020
Was in a jam last minute and CubeSmart was incredibly helpful securing me a unit and although the free mover service is not same day, it is a nice touch. Also their front desk personnel is great. I was helped by a very nice woman who showed me directly to my unit which I would not have found otherwise.
Sandra Blackwood
September 13, 2020
The employer's are customer service friendly
Jay T
September 7, 2020
It was terrible. The space that I was assigned, after carrying all my things to that floor, wasn’t big enough. This was after I told the guy that was working how much things I had, and also after I was recommended this space (5x10) by a phone representative. So then I get told to move all of my things from the 3rd floor to the basement level because there was a larger space down there, which took another couple hours. I literally had to cram and squeeze all of my things white furniture, mattress/bed spring you name it. I was highly frustrated and angry and I let the guy who was working know that. I was severely inconvenienced and the only reason I didnt Just leave and take my things out is because I literally had nowhere else to store them and I was already exhausted from all the moving. NEVER AGAIN! It turned into a whole 6 hour ordeal. I was the last person to leave the premises after arriving at 5pm didnt leave until after 11pm. Cube Smart is the worst! Ive used storage companies in the past, never have I had an issue like this ever. No compassion no compensation for inconvenience or misinformation. “Just pay more money for the space “ thats what I was told. NEVER AGAIN.
Kimer Frank
September 5, 2020
The service of the employees was nothing short Of exceptional
Josh Elyachar
September 4, 2020
I never thought I would need a storage space. But living in Brooklyn is a tight squeeze and I needed some extra room. The manager there was really nice and accommodating. She helped me get to my spot and made the process very simple and easy. 10/10 great experience
Claudia Calhoon
August 31, 2020
Customer service at site is excellent!
Garry Phillips
August 24, 2020
Best prices around, always crowded.
Nikita M
August 11, 2020
Customer service.. good size storage for the price.
Jay Martin
August 9, 2020
It was easy to store and retrieve my belongings
Laura Lynn
August 3, 2020
wayne obrady
August 2, 2020
Shauntee Henry
July 30, 2020
The Cubesmart location on Albemarle Rd is EXTREMELY filthy and POORLY maintained. Choose a different storage facility.
Venisse Charles
July 28, 2020
Great price, friendly staff.
mara leighton
July 18, 2020
The manager was very helpful and kind and the process was surprisingly painless and straightforward. Very glad we used cubesmart!
Latisha Ellis
July 17, 2020
Mirabel I
July 5, 2020
We has scheduled a unit, came in to view it. The guy shows us around, we agree, we state when to return. Eventually we arrive on the day as agreed and somehow, there was a "mix up" even after coming to see the unit. And the staff decided to lie and say the unit was being worked on and so wasn't available, but truly somehow they had messed it all up and given it to someone. They weren't helpful or remorseful. The lady with the short hair had an attitude and it was all just a mess. If you can go somewhere else, TAKE YOURSELF ELSEWHERE! Also when dealing with them ask for a receipt, confirmation email everytime!! EVERYTIME! Tbh there was one staff who had a better attitude and was nicer. Shoutout to her because of her i still used them
Ericka A Dixon
June 20, 2020
Need to update their storage cubes
Music Appreciation
June 5, 2020
Superspacious unit. Just its kinda filthy. I had to toss out stuff because they got moldy from water that spilled.
Big Apple Renovation INC
June 5, 2020
Not good
Guy Edouard
June 3, 2020
Well it has been a while the last time I was there where the manager was very nasty and unprofessional. Yesterday was wonderful, the gentleman was very helpful and patient with me. Really a great service and nothing to complain about. Very good customer service and fast and good service.
terry jones
May 27, 2020
For me it's the only place for storage!
Walter Huggins
May 27, 2020
Charlene Aiken
May 22, 2020
Victoria Atiya
May 20, 2020
Kofi James
May 5, 2020
Upkeep of this place is bad. They are not very good and alerting people of issues like leaks and fires. I recently was looking at moving out but decided to look at a smaller unit and was shown a unit that had a large number of rat droppings. Save your time a money and go somewhere else.
Alexandra M
April 25, 2020
This location had been working well at first. We enrolled in auto pay which seemed convenient at first. However, we received a double charge one month, which was resolved. Then, recently, they completely overcharged us nearly triple the amount we have been paying, apparently blaming the credit card company. Claiming the card had been declined, which we didn’t receive any notice about from the credit card. This place is not trustworthy at all!
ezb views
April 15, 2020
Shoshonna Reid
March 20, 2020
Suenez Holder
March 14, 2020
Workers are nice .. I was only there for a month my painting has a big water stain or something of the sort and my mattress had a roach not die and I have a big allergy to roaches .. that's why I gave a 3star
Isaiah L
March 13, 2020
Bethany and Guys was so helpful . Coming too this storage I honestly didn’t know what to expect but they made my moving experience super smooth .
Renee Branch
February 27, 2020
It's okay could be way better.....looking to move from this location
A Gutierrez
February 3, 2020
Daniel Juliano
January 25, 2020
Bethany was amazingly helpful!
kimica bloomfield
January 23, 2020
The price is very reasonable and the guys are very nice
Melissa Lentz
January 23, 2020
Kevin was incredibly helpful! Thanks for the great customer service. Much appreciated!
Netty Shortte
January 22, 2020
Charles Smith
December 17, 2019
Nasty dirty place no room temperature and they told me it was but it's not they gave me a room they had five foot drop took it out of my space and I want my stuff out of there now and they're being uncooperative and they didn't tell me that I get a free pick pick up to the place I was deceived
Jon Flores
December 16, 2019
Gotta chime in to say Kevin is pretty great. Storage units are pretty gross, so definitely bag everything up that you want to stay clean. But big shout outs to Kevin for real. Dude deserves several raises.
Alyena Sh
December 3, 2019
Kevin was amazing, but the storage itself is rubbish! I spent 20 minutes there four days ago but I still have rash on my hands from the powdered RAT POISON that's sprinkled all over the floor in units. I inhaled so much of it in just twenty minutes that I had bitter taste in my mouth for two days, felt very nauseous and sick. Despite the poison there are RAT DROPPINGS all over the place. A giant SPIDER fell on me in the unit which was horrible! But the saddest thing is that we had to throw away our expensive sofas because they didn't for through the door of a 6 x 11 unit! We will be back in town this week to move our things some place else. I bought masks and gloves for that but the thought of going back there is terrifying. That storage is beyond all sanitary and safety codes. The floors are rotten, covered in poison and poop, the ceilings and pipes have leak stains. UPDATE: I did contact customer service but nobody got back to me. Please respond ASAP, we will be terminating our contract tomorrow unless you can offer a cleaner location. I already booked a unit with Clutter who confirmed they don't have rats or chemicals.
Nana Sarpong
December 3, 2019
Carmen Miller
December 2, 2019
Same Torres
November 28, 2019
Sean Lee
November 22, 2019
Terrence Baker
November 11, 2019
Old storage smelled gas upon arriving. Told them thet weren’t surprise
estanislao christie
October 29, 2019
Shawn Dover
October 21, 2019
Jean wendy Hyppolite
October 16, 2019
Evan Rodgers
October 4, 2019
an awful lot of mouse droppings in my unit ??
Snipa trifle
September 28, 2019
Dmitry Gogin
September 20, 2019
5 stars for stuff and 3 for storage. Very old building. Inside looks nasty.
D Reid
September 19, 2019
Not tidy at all, they can do alot better with how it is kept
omayra lambert
September 15, 2019
I called and spoke to a representative from the actual storage facility and was given a quote. Only to show up and be charged a mandatory insurance fee. Cheapest option town for the size I needed so I am thankful none the less. Just wish I wasnt lied to
Marcus Wolven
September 15, 2019
Tristan Chery
September 1, 2019
Michael Ingbar
September 1, 2019
Cheap
George Washington
August 30, 2019
Terrible the Albemarle Road facility in Brooklyn is horrible never open on time customer service is not the greatest need some more people
Anna
August 23, 2019
Andrea Cambridge
August 17, 2019
The staff is very helpful and accommodating. I was anxiosly waiting for my moving van to arrive from Queens at the Albermarl location before the 7pm closing. Eventhough the gates were to go down at 6:45pm, the facility held the gate to allow the van to unload.
Matthew Schneider
August 15, 2019
I must say, I just walked in off the street and EMPLOYEE: Kevin Darbouze, took extra time to make sure I was getting the correct storage space for my needs. Thank you Kevin!
Marie Sou
August 14, 2019
Kevin was AMAZING! Helping me and my friend find the perfect storage space and was very patient with us. Very informative and pleasant. I highly recommend CubeSmart and ask for Kevin!
danisleth Wharton
July 31, 2019
Jonathan Leid
July 18, 2019
Samantha Hawkins
June 26, 2019
Randy Bruce
June 20, 2019
Michelle Diaco
June 16, 2019
My experience here was awful. When I got my things, there was a ton of rodent poop in my unit. It was all over some of my belongings, such as lamps, towels, and hand weights I was storing there. The second floor had a weird, terrible smell and now all of the belongings I had stored there have the same smell. I've been trying to wash everything, but I've also been throwing a lot away. The whole point of using storage was to not have to get rid of my things. It was also expensive, and the price went up more than once. I feel like if you use indoor temperature controlled storage, your things should come out the same as they went in.
Kevin S
June 16, 2019
Good enough service, aside from the fact that they do not open at the time they advertise. I'm still waiting here at 10:30 when opening was supposedly at 10, and there's not an employee in sight. Trust that I can have access to my things on time is a pretty big deal... Will not use CubeSmart again. 6/16/19
Oscar Aguilar
June 15, 2019
Edina Tokodi
June 14, 2019
Magdy Creole
June 9, 2019
Pierrot Lafleur
June 8, 2019
Florette Vassall
May 27, 2019
I GIVE CUBE SMART A 5 STAR SCORE BECAUSE I WAS VERY PLEASED BY MY FIRST VISIT AND THE WAY I WAS PERSONALLY TAKEN TO SEE THE TYPE OF SPACE I DESIRED. I AM ALSO SATISFIED WITH THE MANNER IN WHICH MY REGISTRATION AND MOVE IN WAS CONVENIENTLY AND PROFESSIONALLY PROCESSED.
Ilia-Aurora Lebron
May 27, 2019
Algi batts
May 11, 2019
I have been a customer here for quite sometime. Today was one of there busier days and only one manager (she has low haircut) was in office dealing with approximately 12 customers. She seemed to had everything under controlled. She acknowledged every customer and was very patient, treated every customer with a welcoming smile. The building is not the best but the customer service makes up for that.
Tasha
April 29, 2019
TOXIC MESS
April 1, 2019
earlington cousins
March 18, 2019
Great friendly services .......thanks CUBESMART
Brazilia Davi Moda
February 18, 2019
Great customer service. Reasonable rates.
Different Stylez
February 10, 2019
Jay Rob
January 28, 2019
Ernesto Gonzalez
January 23, 2019
Jenny Young
January 8, 2019
GREAT CUSTOMER SERVICE!!! The manager Keisha was very helpful and informative. I would recommend storing your items at this facility.
Natalie Rodnya
January 1, 2019
Prices was good for the beginning but now it's raising up
Jody Dehaney
December 29, 2018
Noel Soto
December 17, 2018
akim broderick
December 12, 2018
Lukisha Baker
December 11, 2018
Anthony Johnson (Aj)
November 19, 2018
Kendel Stephens
October 16, 2018
My experience has been great, the staff are always ready to assist my concerns. Thus fsr no negative experiences. I recommend this facility.
Hermine Cunningham
October 16, 2018
gary seaton
October 8, 2018
Had the pleasure of meeting both keisha and rae today.They were both welcoming and were all smiles tried there best to accommodate my items.
Dred Locks
October 8, 2018
Jalik Moore
October 3, 2018
Timika Hooper
September 16, 2018
Brooklynbanger Forth
September 8, 2018
The General Manager here treats you like family, she passed me while I was upset in the building and came back with a bottle of water and told me I was going to be okay. She bet me a dollar I wouldn’t be in the same situation a year from now.... meant a lot thanks
Nilka Lawson
August 15, 2018
They are not what they say is going to be
Gena Garber
August 12, 2018
Old and dirty
J Kv
August 2, 2018
It's hidden fees
Michelle Lin-Luse
July 11, 2018
customer service is good. facility quality is lacking.
laty head
July 7, 2018
I reserved a storage unit after doing my research for one that would fit in my budget. When we got there they wanted to know what the unit would be utilized for. We chose a unit that we thought would be big enough however when we got home and re-evaluated how the storage unit would be used, within the same hour we went back to try to upgrade the unit to a bigger size. When we got there the staff told us that even though we just got a brand new unit that the promotion would not transfer to a new unit and we would have to pay a balance of $175. This policy makes no sense to me, however everyone is entitled to their rules. I would advise anyone that comes here to list everything you plan to put in The unit because they question you to no ends and are sarcastic with their expressed commentaries. ?? The staff are unaccommodating and not particularly good with customer service. I would not recommend to a friend.
Sara and Orane Palmer
July 5, 2018
Don't rent a unit from this facility - it's unclean and there is mouse and rat poop everywhere. The staff are friendly but that's the only good thing about this particular facility. I don't know about other locations but do not use this one.
Alexa Rosado
June 28, 2018
Medjie Jerome
June 13, 2018
Junior Janson
June 10, 2018
Hall ways were like a maze "
George Nesbeth
June 2, 2018
The service is good but the price of the unite just went up very high.
Jahno Al Shabazz
May 15, 2018
pierre Cesar
May 12, 2018
Mckenna Frost
May 12, 2018
Theodore Varano
May 8, 2018
KayMonique Mcintyre
May 8, 2018
Stacey Richards-Hargrove
May 1, 2018
Too damn expensive!!!!
Judy Daniels
April 14, 2018
This storage unit is UTTERLY DISGUSTING !!! The rat feces are bigger than a human beings AND these rodents are eating and destroying all of my boxes and equipment. Astacia Soto (store manager) told my husband & I today (4/14/18) that their exterminator sets traps bi-monthly and frankly the only way to eradicate these beasts is to shut the entire building down. SMH. Only in NY. Meanwhile, she claims corporate is responsible for raising the rental costs annually, BUT, she did offer a solution. WOULD YOU LIKE TO PAY FOR INSURANCE?? SERIOUSLY? Check the pics below
Arthur Ford
April 7, 2018
It's a storage place with extreme RULES
Thug Angel Thomas
March 27, 2018
Harry Roxberry
March 19, 2018
Rats, Rats, and more Rats!!! Staff is not customer friendly. The place is dirty.
deanna carter (Mama Dee)
February 5, 2018
The Cube On church Ave in Brooklyn is a trip. They don't work with you, after thirty days yr unit is put up for auction if they haven't received a payment. When it was tuck it away they would email you and let you know they haven't received a check, they gave you two months before they took action. And don't get me started on the late fees. I've been looking for a different storage facility. Cube Is not the move.
Nadine Baldwin
February 5, 2018
Im paying over $200 for a poor lighted area where my things are being showered with rat feces & urine. I'm so disappointed
Rose Sadé
January 31, 2018
Astacia is a five star employee!!!! Provided excellent customer service !!!!
Stephen Trotman
January 28, 2018
Liyah Ash
January 11, 2018
Great place to store belongings or whatnot. Staff was super friendly and informative of which I loved. Easy to use and rules are simple. Location was amazing and easy to get to especially being that I have family/friends in the neighborhood. Urban area. Only thing I hate is that they close so early (7pm). If it were open to people with units 24/7 or at least a little later it would be better being that I have a crazy life and work crazy hours so I won’t always be able to make it before 7 or if an even pops up I can’t always grab what I need and go but the location is super convenient.
Marv G
December 25, 2017
Great staff, good prices. Good selection of storage units
Sharon Dudley
December 11, 2017
Professional staff
Reynaldo Gayle
December 9, 2017
Kimmy “Manicpot8to”
November 15, 2017
Eh it does what u need it to do i guess. Store your ish But if u have a locker unit, prepare to hunt down a ladder everytime you need to go into the storage and the bathroom is always disgusting. Also they close really early so u know dont need stuff after 7 on week days and 4 on sundays.
Darby MacInnis
November 13, 2017
Charles K Johnson
November 13, 2017
Princess Pastor Telaine
November 4, 2017
My things are still safe and secured. Great opening hours. Great customer service.
Sheena Hohenkirk
November 2, 2017
Astacia at the Brooklyn location was absolutely wonderful!!! Super helpful and resourceful !
Ashanti Ramdeen
November 1, 2017
Friendly staff
Andrew Pittman (Drew)
October 22, 2017
The manager of this location I believe her name is Rae is the absolute best!! She is the nicest and was very sensitive and had lots of patience towards me as I was having a very tough day, Thank you Rae!!!
William Alston
October 3, 2017
Toya Sweetness
September 27, 2017
Alissa “Lissy” AMOR
September 19, 2017
Jose Acevedo
August 7, 2017
Basic, no frills storage place.
Asata Moving
July 25, 2017
KYRICE JOHNSON
July 22, 2017
Shavar Ashley
June 17, 2017
Love the staff her especially Rae and keisha who are always welcoming.
Dillon Bevon
May 17, 2017
My Experience With CubesSmart was quite pleasant. I visited this location a day in advance to confirm a few details and, the staff was very professional and helpful. Their Customer service is definitely 5 Star in my opinion. I would, with out hesitation recommend CubeSmart To a Friend. Customer service is everything.
Rodney Cherry
May 4, 2017
Top notch A-1 service. Would reccomend to all!
candice ogiste
April 25, 2017
Annette Thomas
April 21, 2017
SleepGaming
April 8, 2017
Great customer service
Jerry Wein
March 30, 2017
I called for information regarding storage options. I received courteous and helpful information. When I went to CubeSmart the manager on duty, Rae Grant, was exceptionally helpful and easy to work with. Two concerns: the lighting in the facility needs upgrading; the hours of operation-- especially on weekdays-- need to be increased. I have recommended this location to my neighbors.
La-Quesha Brooks
March 30, 2017
Great customer service and employees are always around when you need them.
La Shawanna Goodman-Munroe
March 30, 2017
Awesome! They were extremely helpful every step of the way. Pleasant and courteous staff were always willing to lend a helping hand. Would definitely rely on their services again...
Isa Muhammad
March 4, 2017
wllngtn
March 4, 2017
My experience more than exceeded my expectations. The location's GM (Kimberley Holness) was very helpful and willing to oblige any and all of my questions and concerns, and was very considerate overall. Thank you.
Venus D.
February 12, 2017
I have some of my stuff there, but they have to work with the rat.
Seth Pollack
February 1, 2017
SCAMMERS. BEWARE. They don't want to give you wait you paid for. They'll try to give you something MULTIPLE cubic feet smaller than what you paid for. Then they'll point to the lease and say it says "approximate size." Approximate is a few inches, not 25% of the volume paid for.
Kish Samuel
January 30, 2017
Walked into cube smart just to inquiry about storage as I would need it eventually just not now but wanted to know the process, I met miss grant at the front counter who was very helpful and informative, she showed me a few rooms so I can get an idea of the size I would need. As much as I was a pain asking so many questions she was very patient and her smile never left her face she asked me to write a review and it was the least I can do after holding her up for so long. I will be storing with you soon miss grant
nicz etee
December 29, 2016
Very old and expensive...
Frank Norman
December 8, 2016
The staff there is great!!! Keisha was very understanding and patient while working with me. I would highly recommend that you visit this Location for storing your items.
Lakisha Samuel (Kisha)
October 15, 2016
I visited this location hoping to get storage since I have a new baby on the way and already have a 3 year old, I've been shopping around and since I've heard so many good things about Cube Smart and it's very convenient for me as I do live in the area I thought this would be the perfect place.... Unfortunately when i arrived i met Becky, the most disrespectful rudest person I have every encountered in my 33yrs of life!! She ignored me the first 10mins of me standing there trying to get her attention and when she finally did acknowledged me she barely answered my questions and just gave me the impression that I was bothering her!!! But what really took the cake was her rolling her eyes at my daughter!! She is very unprofessional very rude, I asked to speak to her manager which she stated she was the manager which is very surprising, so I asked to speak to her boss and she rolled her eyes again and stated he's unavailable... I'm just so disgusted on how I was treated!! And if that was the manager I can't imagine how the employees are...I will continue looking for storage but I will never rent at cube smart!!
Shanna Headley
September 4, 2016
Matthew Geller
September 4, 2016
Rae was great and got me in my locker in a jiffy. There are some colorful characters flowing in and out of this place on a continuous basis, which only adds to the ambiance of this unique facility.
Chaim Brauner
August 3, 2016
Poor customer service,
J. Danée Sergeant
June 17, 2016
Steve is amazing!!! Thanks for a smooth check in and for staying after 7 to get things squared away, too! :)
Kyra Gaunt Ph.D.
May 31, 2016
First month free. Time limited on that one. Clean, efficient, customer service. Reserved online. They called within minutes to set me up. Easy Breezy system and service at a great price.
Nathaniel Hunt
May 27, 2016
The associates at Extra Space have been extremely helpful in my move in! They were professional, kind, and deligint when working with me. Any questions I had were answered and were available when needed. Specifically, Eric! Thank you guys!
Pretom Islam
May 25, 2016
The staff members are super polite, very helpful, and tolerant of my many many....many questions. There's a small lot for cars, and loads of trolleys for use. Great place so far!
Gail Graham
May 25, 2016
Eric was very friendly and helpful. He showed me the dimensions of the unit so I could get an accurate idea of the space I would need.
Anastasiia Kolesnyk
May 24, 2016
Msredbone
May 21, 2016
Great customer service
Clerna Marc
May 20, 2016
The service is top notch. They were quick and efficient. They made my first time ever using a storage easy. Check them out and ask for Stacey. ??
Vanessa Ross
May 12, 2016
Eric was very pleasant and helpful, i got service as soon as I walked in will recommend to friends.
Abana Julien
May 3, 2016
Excellent service
Juliet DePaula
April 30, 2016
So helpful and thorough. Totally accommodating.
virginia brown
April 28, 2016
Great customer serice. Eric was very helpful.
Alex Decoteau
April 27, 2016
Awesome customer service. Friendly and funny. Great location and free parking!
Esther Santana
April 22, 2016
I love it there but it far but I don't care they good with they customer service
Miriam Wakim
April 19, 2016
Paula Hood
April 18, 2016
Very informative, professional and friendly
Jeannette Parker
April 15, 2016
I had a very good experience at extra storage the people are friendly and the price i couldn't believe howxmuch money i saved .
Anthonyne Dimanche
April 14, 2016
great customer service
Highly Blessed, Favored May A
April 13, 2016
Adrian, Eric & team are awesome. They take the time to show the ropes. This facility ensures the customers are treated as priority & like family. Keep up to good work team. The Albermarle Rd facility on top of their so you won't be thisThey are very experienced, honor their customers like family. I highly recommend this Albermarle Rd branch!! It is a great investment so you won't be disappointed.
Ryan Davis
April 13, 2016
Awesome experience. They were very helpful and honest. No hidden fees!!
Joseph percia
April 11, 2016
Francesca
April 11, 2016
I"ve been at this site before they took it over now thery're rats yes rats and roaches all on the second floor i miss tuck it away store your stuff here with caution you will end up throwing out most of your stuff out frustration. Also there are homeless people who walk in to the building to use the bathroom early in the morning, the staff is aware of it and has done nothing as far as access control
Gernette Cowell
April 10, 2016
Customer service was excellent from Adrian and Eric Dunn , they were very good work , they make want to continue doing business with this company , I would recommend any one .
Dior B
April 9, 2016
Very great customer service, employees is very kind and helpful
Barry Green
April 9, 2016
Great customer service. Really helpful. Gave me a convenient storage room. Thanks to Eric and Adrian do the service awesome guys.
B Shep
March 30, 2016
Adrian was great at explaining everything to me. Showed me the units and wasn't pushy. Then him and Eric help me go through the everyone process. Couldn't of had a better experience. They had my best interest in mind the entire time
Paul
March 30, 2016
Great staff. Check in was a breeze.
Darlyn Marinez
March 30, 2016
this place was a good storage place. really friendly people and wont charge a lot for storage
Miladys Zabala
March 30, 2016
Great customer service
Franklin Ackom baffour
March 29, 2016
great place. Friendly people too. Adrian got me a storage with no problem and Eric was very helpful as well. If you ever need a storage spot i think this is the place you need to get.
mary grant
March 28, 2016
Jessica Estay
March 28, 2016
Had a very pleasant experience with the help of one of the employees at this Extra Space Storage facility ... Eric Dunn was very helpful and welcoming , gave good information in regards to the site . I definitely would recommend this storage facility .
Lamar Lamar
March 28, 2016
The men in the front desk were gentlemen ....awesme people
Amelia Cean
March 28, 2016
Very friendly and clean
jessica williams
March 28, 2016
Steven showed me around and the service was excellent
Lorna Salmon
March 28, 2016
It's very very convenient clean the staff is nice molly Eric and steven
Jiang Diang
March 28, 2016
(Translated by Google) No orbit, distant autumn, nuclear submarine li self-help (Original) ??????? ??????
Herbert Kingston
March 28, 2016
This is a great storage facility. The managers are always friendly and helpful.
Alexdiner Bediner
March 28, 2016
The best in Brooklyn
Sportcoat Jodi
March 28, 2016
The facility is clean and secure, Eric is very helpful and informative. I would recommend this storage facility to everyone!
Eric Williams
March 26, 2016
Great job!!!!!
srt8 Venum
March 25, 2016
I come to this facility 3 times a week and the staff is friendly. Stacy always has a smile on her face and always puts a smile on mine lol Great place
steve Holder
March 25, 2016
Staff is great in the office .Stacy is awesome. Great customer service..
Salma Amin
March 25, 2016
Everyone is very friendly and informative! It was a quick and easy process, their prices are great. We worked with Eric, and this other nice person, forgot his name. Lol but, overall this place is great! -OMG.
Vashonn Bennett
March 1, 2016
Cool customer service
AYO WILLIAMS
February 29, 2016
Stacy Blackman was very helpful and well versed in providing the best storage for me.
Chebibg Chebibg
February 26, 2016
Stacy Blackman everytime i come to do work in the building is always pleasant. Always smile on her face. Great customer service everytime i come in..
Nadine Cabrera
February 26, 2016
Was really happy with the service I received when I came here. Gentelman named Eric was super helpful.
Jasmine Suarez
February 25, 2016
Thanks for Great costumer service..
Jo p
February 25, 2016
Super great place!!! Excellent staff especially Mr.Dunn... Always there if u need any help. Would definitely recommend and plus who doesn't like a place that's clean! Two thumbs up indeed! ??
Esmay Puello
February 25, 2016
Awesome customer service and great staff. Mr. Eric Dunn was very professional and welcoming. I definitely recommend others to use this storage. It's always nice to have helpful and informative people
Euri Nunez
February 25, 2016
Great!
Goran Branneveld
January 31, 2016
It was great, the staff was courteous and helpfull
Joanna Paz
January 6, 2016
I am very pleased with this storage location. The staff is phenomenal. I was greeted by a gentleman named Eric. He was very polite and answered all my questions with a smile. I am confident that i made the right choice in choosing this location to store my valuables. Thank you !!
Cristy
December 24, 2015
Great Costomer service. Very friendly environment also awesome workers. :) Satisfied costomer
Christina Collazo
December 22, 2015
Great Customer Service. Eric Dunn is AWESOME!! Will be referring my friends & family! Ask for Eric D. !
Damaris R. Cortes
December 22, 2015
Awesome customer service experience. Staff is great!!! Especially Eric Dunn, very professional and informative... Its a great storage facility, I would definitely refer anyone who is looking for a good affordable storage place. Go check out there services!!!!
Melody Rivera
December 22, 2015
Great customer service!
Monique Nazario
December 22, 2015
Brook-Lynn Reign
December 22, 2015
Eric Dunn customer service was very informative, helpful and friendly. The cleaning guy sorry I don’t know his name was friendly and acknowledged me as I walked in with a friendly hello. The storage place is very clean. I seen rat traps out but thank god no rats…..WE ALL KNOW THIS IS NYC. Lol There are a lot of people on foot that walk in and out just off the streets. They look like they know where there going but it was so much random foot traffic kind of like a school. When we got on the elevator there was a condom on the floor wrapped up still but EEEEeeeeeee. Also there are a lot of homeless people there….I know things happen in life but I ran into about 4 guys and 1 lady the 2 days I was there back and forth storing my stuff. 1 guy was changing he had towels on the floor pants open….it mad me feel uneasy even more that the lights are on a timer so as I was hurrying passed him I ran in to some dark depends grrrrrrr not cool. I keep hearing some movements over and over in one storage unit then latter to see a guy outside of it cleaning his feet with a toothbrush he had a little bathhouse set up. Not cool…… The 2th day the same guy cleaning himself again and the bag lady walking all over like she was security just walking all over with no destination up and down the elevator. There was a nice guy that we hired as a extra hand to move are stuff in……he did not nag or hustle us he was nice and asked we asked him a price but he said whatever you want to pay me ill help. We did take good care of him his name was Panama sweet older man….. I went to us that bathroom there is no sink in the bathroom so you have to go outside to wash your hands….eeeeewww to think how many people touch there business and then have to open the door to wash your hands….nasty…..it was clean some drips on the floor I don’t want to really think where because there is no sink. Smh Ass I did my business there was not toilet paper to wipe my business….so I just had to shack it fast…… I walked to the front office to let some one know there was no toilet paper …..I ran in Eric he was so sweet and apologized and offered me to us the employee bathroom. I said thank you so kindly but I made it work…... After I washed my hands I seen the homeless guys cleaning up and changing it look like he was the toilet paper bandit. Because the cleaning guy just cleaned the bathroom. I told one of the guys I was not feeling the homeless activity the guy said yeah we cut that out a lot it was more before. Noooott cool….. I fobbed my mother to go there by herself. I just don’t feel its safe for a women.
Madeline Alcantara
December 18, 2015
Good place and awesome and helpful staff .
Alison Bryant
December 17, 2015
Their prices are reasonable and staff members and customers are just like family and very courteous. I would recommend this company and location to all who seek
Yajaira Forbes
December 17, 2015
I like representative Eric Dunn he is a very professional and approachable professional. He knows how to handle customers and assess all their needs. As for Justin Melendez, he is not too much of a nice person he is very harsh and abrasive as well as very pompous and needs to work in a back office somewhere, where he has less contact with customers because he is a very bad representation of Extra Space Storage.
MARITZA GARCIA
December 17, 2015
Loved it, very professional and helpful staff. Especially Eric! Answered all my questions with no problem. Thank you.
Sean Brito
December 16, 2015
My wife and I went in a few days ago. The store manager assisted us and he was very helpful, informative and professional; He filled us in with all the information we needed. I will give the costumer service full 5 stars. 4 Stars on the actual building. The building is old, but they still manage to maintain it clean. I will come back over this weekend.
Wendy Espinoza
December 15, 2015
Jazmin Martinez
December 15, 2015
I love the customer service experience. Staff is always pleasant and attentive, Especially Eric Dunn. Its a great storage facility, I would definitely refer anyone who is looking for a good affordable storage place.
Mary Sánchez
December 12, 2015
The Store Manager was very polite and pleasant do deal with. If youre going to rent here, ask for Justin. Great costumer service and good prices!
Maria Logan
December 11, 2015
Eric Dun made it happen for me and my family . He he made it possible for me to get what I needed I thank Eric Dun...
Shiverlyn Watt
December 11, 2015
Great facility
Maddalen Gonzalez
December 10, 2015
Great experience - the customer service was better than expected, I will be sharing this location with friends and family.
Whitney4487
December 10, 2015
Every time I go there the staff is always amazingly helpful and friendly..very trust worthy and very reasonably priced
Chris Dunn
December 10, 2015
Great customer service. Professional, helpful and friendly staff. Would definitely recommend to anyone looking for a reliable storage facility!!
Jessica Rivera
December 8, 2015
Went to this location looking to rent a storage unit, everyone was polite , friendly and very knowledgable.. Would recommend this location to friends and family
Janaly Morales
December 8, 2015
Amazing experience. All employees were extremely professional and provided exceptional service. Would definitely recommended!
Juan Mentore
November 27, 2015
Antonio Douglas was very helpful and professional, I recommend doing business with extra storage facilities.
Diane Swensen
November 11, 2015
My experience was wonderful... Stacy was fabulous!!!!
David Gold
November 10, 2015
I was at extra space today to rent a unit for my DC location. Antonio my rep was profesional polite and worked with me quickly and efficiantly to get the process done within min I was in & out in 20 min Excellent customer care highly recommended
Joann Viera
October 17, 2015
Stacey and Steve were amazingly helpful. I would recommend this place. ?????
