Reserve a Unit
10 feet by 10 feet Storage UnitLarge 10'x10'*
10 feet by 10 feet Storage Unit10'x10'* Storage Unit
- Climate Controlled
- Elevator Access
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
313 Butler St
Brooklyn, NY 11217
Office Hours
Access Hours
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Third Party Insurance or Protection Plan Options Available Protect yourself against the unlikely loss or damage of your belongings with insurance.
- Online Payments Accepted: Log on to our website to pay your bill from the comfort of your own home.
- Around-the-Clock Video Recording: Video cameras are placed throughout the facility.
- Month-to-Month Leases Available: You're sure to appreciate the convenience of our month-to-month leases.
- Handcarts/Dollies Available: You'll find everything you need to get your belongings from your vehicle into your unit.
- Indoor Parking: If you're concerned about exposing your car to the elements, our indoor parking should be right up your alley.
- Military Discounts: Enjoy perks for serving our country with our money-saving military discounts for active duty military at move-in.
- A Super Move Driver and Truck: Moves of all kind are easier when you have an extra helping hand and an easier way to transport your belongings.
- Tape, Boxes and Other Packing Supplies Available: Store your items as securely as possible with premium packing supplies.
Brooklyn, NY 11217
Office Hours
Access Hours
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
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Hours:
Office Hours:
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Reviews of This Facility
David Lau
December 21, 2024
I had a fantastic experience with Andrea and Emmanuel at the facility in Brooklyn. They were friendly and took the time to explain my options clearly. They made sure I selected the right unit for my needs and even offered helpful cost-saving tips.
Eileen Boxer
December 19, 2024
Amber was very knowledgeable and personable and worked with me through my choices. A comfort to know she is at the front desk.
Tom Prince
December 19, 2024
Emmanuel is awesome and always helps out. Space is nice and plenty of space for moving stuff in. Clean.
Gary Dunn
December 15, 2024
Amber was a pleasure to deal with and a key reason I rented a unit from this location. The facility is clean and very secure.
Paula G.
December 8, 2024
Just rented a storage unit with Amber. She was so friendly, easygoing, and very easy to work with! She answered all our questions promptly and showed us a bunch of units, helping us decide on which one was best for our needs. If you go get a unit, make sure to get one with Amber. She’s the best!!
Alexander Dow
December 8, 2024
James-Emery Elkin
December 4, 2024
Quick, easy, affordable and very convenient. Amber and Andrea could not be any friendlier. Highly recommend.
Chanel Stone
November 26, 2024
Andrea at CubeSmart made my storage experience absolutely seamless! From the moment I walked in, she was welcoming, professional, and incredibly helpful. She guided me through selecting the right storage unit for my needs and explained all the details clearly. Signing the contract was quick and easy, thanks to her thoroughness and efficiency. Andrea’s customer service is top-notch—she went above and beyond to ensure I felt confident and informed throughout the process. If you’re considering CubeSmart, I highly recommend working with Andrea. She’s a true asset to the team! Thank you, Andrea, for making this such an stress-free experience!!!
Jocelyn Miner
November 20, 2024
Andrea was incredibly helpful throughout the entire process. She provided valuable information to ensure a smooth move-in and delivered exceptional customer service. I truly appreciate her professionalism and support!
Val Williams
November 20, 2024
Amber was exceptionally helpful in getting a storage unit that works for me. Excellent customer service. I'll recommend this storage facility based on my interactions with her and my satisfaction with my unit.
Vladimir Lucien
November 20, 2024
Great customer service. Thanks Amber!
Shaun Woodling
November 20, 2024
Angela Romero
November 12, 2024
Andrea gave the best service we could ask for. She showed us multiple storage units and answered all our questions. She was friendly and attentive. Thanks for all of your help.
Norman McKay
November 8, 2024
Very clean and well run storage facility. The new GM Eric was very helpful.
Kimberley Scott
November 6, 2024
Great job Bret and Yourman.
Maria Rivera
November 4, 2024
Andrea and jodie was exceptional polite, and helpful, displayed great professional ability. They took her time to show me a few units and thoroughly explained the pricing. I will be recommending my friend here as well. Thank you ladies
Whitney Harris-Linton
November 2, 2024
Amber was extremely friendly and helpful setting us up with a unit. She was patient and explained everything clearly. Her kind demeanor was very much appreciated. She truly deserves a raise!! Thank you for all of your help!
Alex E. Harris
November 2, 2024
Love this new location!! And the customer service is amazing. Andrea helped me get set up with my account and storage unit and was incredibly informative and kind as she walked me through the steps of completing my account and gave me all the info I needed. Thank you!
Carloz Marr
October 30, 2024
Great costumer service, it was smooth the interaction with Amber
Debra Lennard-Smith
October 28, 2024
Signing up was a breeze! The facility is clean and the security is very good. My unit was just as described.
Judit Galambosi
October 27, 2024
We had a fantastic experience at CubeSmart while searching for a new storage unit. Andrea and Amber were incredibly helpful, friendly, and professional throughout the process. They took the time to show us the unit, answer all of our questions, and made the paperwork quick and hassle-free. Their excellent customer service made the entire experience smooth and enjoyable. Highly recommend this location if you’re looking for storage with great service!
Aditi Jain
October 27, 2024
super clean storage facility. i had a unit on the 6th floor when I was in between leases and it was sparkling clean and spacious. Amber at the front desk was so kind and helpful!
Grit Security
October 24, 2024
Amber was great! She help me to find the perfect size unit
Chen
October 22, 2024
Andrea + Amber ?? great customer service
Kay Davis
October 18, 2024
Andrea is Helpful.
Lisa Ferri
October 16, 2024
Amber was very professional and helpful. I had never used a storage facility before and she made it easy
Jon Ma
October 5, 2024
Andrea is the best and made self service so easy. The unit was super clean and the CubeSmart was very easy to get into and park and move items in. Good vibes and would highly recommend! Andrea you rock and thank hij for making me feel so welcomed and making things so seamless!
S. F.
September 30, 2024
This is an amazing facility! Brand new facility great rates and even better the staff! Andrea was nothing short of amazing! She was the reason I chose this storage over countless others! Customer service is what makes the company and her A+ level of service is unmatched. Thank you so much Andrea for taking care of us! You were amazing!
Jay Freedman
September 29, 2024
Very clean facility with great parking. Much nicer than Manhattan Mini Storage that I moved from. Andrea and Amber were very helpful with my move in. Nice too. A very smooth process overall.
Andy Shartzer
September 25, 2024
Amber and Andrea are fantastic! Super helpful, friendly, and professional.
Allison Brown
September 24, 2024
Brent Creese
September 16, 2024
Hi I experienced great service while getting my storage unit from Cube smart ,Andrea was very helpful every step of the way, great job, thanks for everything.
Wisam Mihtar
September 11, 2024
Great customer service very professional & respectful thank you for service.
First Last
September 6, 2024
I must say from the walk in the door the vibe was amazing. I was greeted by Andrea and Amber with bright smiles. They were both very polite and have great energy. Made my visit worth it, definitely walked out laughing. Thank you ladies!
Caroline o'Hara
September 6, 2024
Shanda and Andrea were super helpful and friendly and really did their best to resolve a situation that occurred due to another employee going rogue and cancelling and reselling our reservation for a unit here. We did get it sorted out with their help but it should never have happened in the first place. Advice is to claim your unit as fast as possible as they really go quickly and make sure you see it first. And make the front desk your friends as they can really be your best help when things get sticky.
Phoebe Z
August 27, 2024
Amber has been so sweet and helpful!
Tyrone Watson
August 17, 2024
My move in day went smoothly. The person that helped me with the paperwork and viewing of the space was very knowledgeable and patient.
Joseph Matthews
August 10, 2024
Had a great experience with CubeSmart thanks to Amber—she is stellar and helped me navigate moving in, switching units, and move out. 5 stars!
Mason Alexander
July 13, 2024
Everyone was so lovely and professional. The facilities were clean, staff was helpful and friendly, and all my questions were answered immediately!
Amarachi
July 9, 2024
I had a terrible experience at this storage facility. I don't recommend this facility as it worsened my moving experience. TLDR: Eddie (tattooed 5'8 man) at the desk told me I could move my things into a storage unit. My movers moved everything in, only to be told that the unit was already taken, and I had to move my items again myself as my movers had left. Despite being promised a discount for the inconvenience, I never received it. I was also charged a waiting fee by my apartment cleaners because of the delay caused by this mix-up. When I arrived on June 30th 2024, only Eddie was working during a busy shift. He assigned me a dirty unit but found another available one (0226) after I expressed concerns. After my movers transferred my items and I locked the unit, Eddie informed me I had to move the items again as the unit was already rented. My movers couldn't stay as they were late for another job, and I had to move everything. Eddie had to help other customers and clean the original unit before the transfer could occur. Itold Eddie that CubeSmart can assign another unit to the other renter as they aren't here yet. I explained to him that my cleaners at my apartment were waiting and would charge extra, but Eddie insisted I move the items before leaving the facility. He refused to let me come back later, fearing he'd get in trouble. He promised to speak to the regional manager about a discount, but I was never contacted. This experience cost me extra fees and the hassle of moving my items myself. CubeSmart needs adequate staffing on shifts, clean units ready for rent, and should avoid assigning already rented units.
robertsreplicas
July 3, 2024
Eddie was very professional very friendly very patient and very dedicated he deserves a raise in pay
Benoît Bandelier
June 30, 2024
Moving can be incredibly hard and stressful. However, the manager of this location and a man in her team have been fantastic throughout the process: professional, agile, and nice. This was the exact opposite of the experience I had previously with the Cubesmart in Marble Hill. I warmly recommend their services for a smooth and pleasant experience.
Amy Pascoe
June 30, 2024
Friendly front office staff, well-maintained facilities, and overall a very smooth booking and storage process.
Jessica Mompoint
June 28, 2024
On May 6, 2024, I left a steamer on the premises. I spoke to an employee, and she CONFIRMED it was there. I came on June 23, and it couldn't be found, but an employee gave me the office number. On Monday, the 24th, I called 3 times but no one picked up. So I came in person since they are avoiding the phone lines. I told them about the steamer and Vanessa the person I spoke to on the 6th and 7th of May "doesn't remember" and the 2 fools called the Manager Amber. She didn't bother to help sooth the situation at all. They need to give me money for the steamer or make the storage unit free till I leave.
Tomas Montes
June 28, 2024
It’s my first time having a storage and the only thing I’m gona said THANKS AMBER !! she was so helpful, kind and supportive… makes me have wander full nice experience and feel safety . The place it’s really clean !! Everything is working perfect ! And the front desk it’s the best thing ever ! Thank you again ! ?
Eddie C.
June 9, 2024
I've been at CubeSmart in this location for a few months now, and I've met a few interesting people who are no longer here, so sad. I've met new members of the team at this location, ANDREA who is friendly, and informative I was thrown off key when I didn't see my familiar members, ANDREA who made me feel like she's been there for a while I really appreciate her hospitality and welcoming. Thank you CubeSmart you guys are the best... - Eddie C. The G.O.A.T
Rj Balla
June 7, 2024
Amazing workers and storage facilities
Hannah Brown
June 7, 2024
Amber and Eddy made moving all of my gear a great experience. I was in and out many times a week and they were consistently the best, so friendly and helpful. And this CubeSmart was perfect — it’s clean, not busy, with many parking options. Can’t recommend it enough!
Gregor Lopes
June 5, 2024
It was pretty good and very straightforward. The staff were helpful and considerate.
Paul Slater
June 1, 2024
What a great facility! I was hesitant to use another storage facility after a horrible experience at Manhattan Mini Storage in Chelsea (I had constant mice issues in my unit at MMS). To my surprise Cube Smart at 313 Butler Street went above and beyond my expectations. Right from the beginning, when Amber at the front desk helped me, I knew something was going right at this place. Amber was so friendly and knowledgeable about the facility. She helped me choose the right sized storage unit for what I needed. Amber also helped me understand the neighborhood a bit with regards to parking at the facility (there's a handful of indoor parking spots) and also street parking. Once inside the facility, to my surprise, the hallways were carpeted! Now I know to some this might sound like a bad combo for a storage facility, but the carpeting was extremely new and fresh, even had that fresh carpet smell. The security is great, you need to enter a code to enter the unit area and then a code again to go up in elevator, so I felt extremely safe. There were plenty of hand trucks to use to help cart your stuff to your unit. The prices are extremely affordable, which was also a nice surprise, plus a nice first month discount which was nice. There was a cute little surprise at the end when you first open your storage facility (and no, not a mouse.. haha), it was this little welcome package with your key inside a CubeSmart paper bag. Just sitting in your unit waiting for you. Honestly, small touches like this go a long way, it just shows that they care, and having someone who has your back and cares for you in this big city really does go a long way. Thank you CubeSmart on Butler street, and again thank you Amber, you made my stressful move that much less stressful. Greatly appreciate it!
Desmond Bell
May 30, 2024
Alien Beka
May 29, 2024
great ??
Vivian Hsu
May 14, 2024
Lavon was informative and thorough in explaining all the details of the contract. All done with a friendly and professional demeanor. Above and beyond!
Ariel Slonim
May 13, 2024
Friendly service. Clean, well-lit facility that feels safe.Affordable prices.
Zahara Basir
May 12, 2024
Excellent customer service! Great experience.
Alex Fox
May 12, 2024
Clearly a well maintained location, and the staff are very kind! Happy we picked this location for our unit, loading and unloading is very easy and we feel very looked after.
Michael Kilfoyle
April 30, 2024
Anders Ramsay
April 27, 2024
Everything was great. No major complaints.
Anthony Watt
April 24, 2024
Hi I’m Gerald, so far i usually go to the Butler street location, when i go there the associates are courteous and friendly, Amber, Vanessa and Eddie are very helpful, i recently was helped by Amber, she went above and beyond, she’s amazing.
David Scott
April 20, 2024
Amber was very helpful in every way ; very much appreciated - peace & thanks ...
Peter Miller
April 17, 2024
Very organized, clean and easy to use.
Robin Balogun
April 14, 2024
Jeremy Katz
April 6, 2024
Their free moving truck service is a scam
Sarah Baptiste
March 31, 2024
Convenience, cheap, customer service
Carmen Vazquez
March 30, 2024
Amber was super welcoming. She was patient in showing me and finding me the best space to meet my needs. Her personality made me feel super comfortable. I truly enjoy her service. Thank you Amber.
federico art
March 29, 2024
Terry Jones
March 22, 2024
Okay cubesmart I am truly satisfied with everything once it's paid for an stuff. But on one instance I forwarded payment to the wrong location over a hundred dollars. When I realized it was a mistake. I opened another unit at the correct location in Brooklyn. I spoke about the mistake, I was told they would take care of it with a refund in 7 business days. It never came. I called again within 5 days, an no refund finally a week later I got through a refund was given, but a third of what was paid was returned. From$90.00 I was returned $20.00.
Phil Garber
March 19, 2024
Eddie at 313 Butler was INCREDIBLY helpful, and gave me a ton of options to assist with a challenging situation. The definition of customer service.
Jonathan Daly
March 16, 2024
Matthew Ricketts
March 14, 2024
Excellent Service!
Melissa Sellars
March 12, 2024
My experience was pleasantly surprised by how much information was provided during the short amount of time I was there even showed me the unit and offered to sweep it out Amber and Eddie were very professional and will deal with them again Sparkle
Liz Neves
March 11, 2024
My experience with CubeSmart on Butler was totally seamless. Amber went above and beyond to help me get set up and it was super easy to move my stuff into the storage unit. The only drawback I see is the hours of accessing my things being limited - I wish the facility was open earlier in the morning.
Darryl Fraser
February 27, 2024
We needed storage space for a short term rental. On-site manager, Lavon Williams, was very personable and helpful in explaining how the facility works and showing us various units. The facility is very clean and met our needs, so we executed the deal. With Lavon’s help, the process was very smooth and efficient. He is an excellent ambassador for CubeSmart.
Shaynna Yarrow
February 26, 2024
Love it here. Great staff and very very clean. Always smelled of lemons I loved it sad to move away.
GiaB90
February 26, 2024
Super easy and the customer service at this location is amazing
Obinna Okogbue
February 24, 2024
Barrett Solorio
February 17, 2024
No empty, the poor customer service they have is sad. Rent at own risk.
Fresco Wilson
February 15, 2024
Went to Cube smart on Butler street and opened up an account. I was assisted by Lavon and he was great. Beyond helpful and very insightful as this was my first time using cube smart. Glad I choose this branch.
Lj LaValle
February 12, 2024
Super clean and well kept facility with 2 loading docks. Pricing is very fair and Amber is a great at finding a storage solution that should work for you. Probably the best facility in the Park Slope area.
Carol Morrison
February 3, 2024
Javon (CubeSmart Butler Street, Brooklyn, NY) is a prideful and talented leader. He is the ideal ambassador for the CubeSmart Brand. His walk-through was thorough and I felt well informed.
Jackie Rodriguez
January 28, 2024
Amber was very helpful and polite. She assisted us when we had problems using our code since it was giving us problems.
J W
January 27, 2024
Amber was super helpful in finding us a unit and showing different size units. She was very patient with us. She made us feel comfortable and showed us how everything works. We are appreciative of everything she did for us. Thanks, Amber!
marc flynn
January 24, 2024
Great experience working with Amber. Super friendly and efficient.
Eric Casthart
January 22, 2024
I was renting a CubeSmart 4x4x5 storage locker for a few years at the 3rd Ave. location that is close to this one. But with a baby imminently arriving we needed extra space. Initially I thought another locker would do the trick, but after packing everything up I realized I needed a proper unit! 5x10x8 looked like the perfect step up, however 3rd Ave. didn't have availability. Fortunately the nearby Butler St. location did, so I quickly changed the plan in the early morning before the move-in. After a stressful U-Haul load up at home and then at 3rd Ave, I made my way over to Butler St. and things got a lot easier. Lavon was super friendly and helpful in getting me setup with the best unit for my needs and convenience. Surprisingly had a bit more room to spare than I initially imagined. The unit and facility generally are clean and I appreciated some things in contrast to 3rd Ave. like being a ~10 min walk from home (!), covered parking, a door that is faster to open, and a much faster elevator. Despite being on the 6th floor I quickly transferred the contents of my 10' U-Haul into the new unit. Pricing was also much better than 3rd Ave. for some reason. Butler St. did seem a little busier than 3rd Ave. but this wasn't an issue with two elevators and what seemed like plentiful carts. It actually makes me feel better about the location switch, along with staff like Lavon who had a lot of pride in the facility and Glen who made my unit spotless.
Lucie Shepard
January 8, 2024
Clean and easy. Helpful staff too.
Mathew Ward
January 1, 2024
A nice facility with friendly staff. I want to single out Lavon Williams who went above and beyond for me. A professional and a gentleman.
Gabriele Wolf
December 29, 2023
This cubesmart is great. very friendly & professional staff and the facilities are very clean. i can highly recommend storing your things there.
Adam Phillips
December 22, 2023
Lavon was super helpful and great to work with!
Edna Figueroa
December 21, 2023
Always excellent service. Thanks
Justin Cordova
December 17, 2023
Lavon was super nice with getting me settled with my online reservation. Overall, place seems decently clean, not as many carts for the size of the space. the two different covered parking areas looks convenient for whenever someone is using a vehicle. Well lit. Considering how large the place is though, it absolutely needs more carts. The few times i've been there, there has yet to be a cart available to use.
Ali G
December 17, 2023
The facility is extremely clean and reasonably priced, and the staff who helped me open my account (Amber and Lavon) were both very helpful and friendly. I highly recommend this location!
Khalid Owens
December 12, 2023
Amber was awesome
Antonio Seijo
December 11, 2023
I reserved a room a few days ahead and when I came to check in, associate Lavon, was a great help. He made everything go easy, quick and answered every question. Thank you Brother.
Matthew Dunn
December 5, 2023
Very friendly staff, easy to rent
Josh Kipnis
December 3, 2023
Andrew Salter
December 3, 2023
Cubesmart needs to: 1. Hire more employees. Often times I would want to go the bathroom or ask the front desk a question and the door was locked, with nobody at the desk. On moving day I waited around for 20 minutes with movers wasting time because the place was understaffed. 2. Communicate their policies better. I was never told that my bill cycle started the day I paid for the room, rather than the day I started using my room. This required many phone calls and wasted time to set things straight. The only reason I’m not giving one star is because the price was pretty reasonable. I but I wouldn’t recommend this place.
Rich Jagusiak
December 2, 2023
Simple process to rent. Clean facility and friendly staff.
S.A F
November 29, 2023
Clean, safe and easy. Plenty of parking and piece of cake moving company made it easy too
Caitlin Quinn
November 26, 2023
The customer service here is amazing! Amber and Lavon make moving into a storage unit fun - who knew that was even possible?! I highly recommend this place - convenient covered loading area off the street, easy access and really kind/helpful employees.
Keiko Taniguchi
November 25, 2023
Amber helped us with a welcoming personality. Thank you very much!
Tiffany Ward (Ms. Ward)
November 25, 2023
Amber was great she was very patient. With the costumer as well as myself and my sister. She was very helpful
Ellen Rosenberg
November 25, 2023
Amber and Levon were both very helpful and efficient. Everything went smoothly because they were so professional snd knowledgeable. The facility is very clean and well maintained.
Jude J
November 21, 2023
The staff at this CubeSmart, at 313 Butler Street in Brooklyn, are great. Friendly and helpful. The facility is clean and bright. I can’t say positive things about management; when extreme weather resulted in wetness (not flooding) in the basement units, they were singularly unhelpful in compensating us for the cost of help to move the contents of our 10x10 to an upstairs unit (we are older and could not do it on our own). Do store here. Don’t take a basement unit!
Celine Wu
November 11, 2023
Jeremiah Davis
November 9, 2023
Highly recommended facility and best staff: especially Amber, she’s the greatest!! Thank you for making my experience dealing with storage units so easy
Shameeka McLaurin
November 9, 2023
This is my first experience using a storage on my own. So far I met 1 young lady who was very nice. I'm happy I made the decision to use Cube Smart Storage.
Lino Venditti
October 25, 2023
Lavon Williams was extremely helpful. He was knowledgeable on the services CubeSmart provides and was able to help me navigate my storage solution.
doug hercher
October 23, 2023
I’ve used Cubesmart for years in another location and recently moved to this facility. The building is clean, well-designed and their people are terrific. In particular, Amber was super-helpful, cheerful and professional. What more could you ask for?
Aidan Young
October 21, 2023
I had a great experience at this cubesmart. When it was time to end my lease the staff was very nice and helpful. Would highly recommend storing here.
Change Life
October 19, 2023
Great work
Olivia Feld
October 18, 2023
Clean facility and efficient service. Exceptional customer service from Lavon W.
Kimmy Connolly
October 7, 2023
Came in today to check out different unit sizes - Amber is the best!! she was so helpful and kind throughout the whole process, left feeling very happy with my decision to rent here ?¨
John Porto
October 2, 2023
Jacob was very helpful, informative and welcoming. The facility is very clean and comfortable. I had a great experience.
Sky Oh
September 27, 2023
Had a seamless experience booking and moving into Cubesmart 313 Butler St. Excellent customer service. I had the pleasure of working with Amber, Naya and Lavon. They were quick but thorough and overall very hospitable and friendly. Location is clean and easy to access. Would definitely recommend this location.
Roy Salame
September 27, 2023
I was incredibly impressed by the cleanliness of the facility, the professionalism of the staff and the cheerful positive attitude of the team of receptionists dealing with us. We just came for a different and very well established storage facility in Manhattan where we were getting increasingly concerned about the state of the facility and the general stale smell of the corridors leading up to our storage unit. No such smells here!! Well ventilated and incredibly clean all around! Congratulations to the entire team!
Lalitha Madduri
September 25, 2023
Lavon was very helpful with setting me up with storage — friendly, helpful, and informative.
Justin Ward Weber
September 19, 2023
Enjoyed my time here and Shanaya is the best and takes care of her people!!
Anis Ladram
September 19, 2023
Awesome experience with Naya, thanks
D G
September 16, 2023
Inexpensive and clean. The customer service is hot and cold. The lady who helped us select our unit was very nice. The short, angry little man who checked us out when we vacated was rude. I would have given more stars had this not been the case. Seems a little more customer service training is in order.
Jose A Martinez Sr
September 15, 2023
Great place great customer service. Very kind and helpful.
Raymond Coleman
September 14, 2023
Lavon was also a Great help today ... And also because of him I've learned exactly when CubeSmart closes and opens .. I've learned today that he also, has a lot of knowledge in Storage(CubeSmart). Thank you Lavon, for Properly Assistant me and also thank you CubeSmart once again !
James T
August 31, 2023
Amber was great, she was welcoming, friendly and gave me all of the information I needed quickly and effectively.
Tal Einhorn
August 30, 2023
Clean, secure, friendly service. I do wish it was open for longer hours but otherwise it was great!
Silvana Garcia
August 29, 2023
Amazing experience! This was my first time renting storage so I didn’t know what to expect, but Lavon was extremely helpful during the whole process! He made sure I understood everything and communicated very well. Would definitely recommend this place!
Gabe Leonard
August 28, 2023
Great experience! Amber was extremely helpful, and assisted me in getting set up with a unit without any trouble. The units are clean and easy to access, with good hours of operation. Would highly recommend this location to anyone looking for storage in the area!
Bailey Deacon
August 28, 2023
I just want to say the Facility is Great ! The staff is amazing . Shout out to Naya. I also want to say that I noticed another review about Naya and say that , why lie when other people are around to see ? People are so evil they would do anything to get someone in trouble or possibly loose their jobs just because they are unhappy things can’t be what they want . These people have jobs to do and are HUMAN BEINGS just like us ! Shame on you ! The staff here are GREAT . Thank you cubesmart butler team !
Jaime A
August 21, 2023
The manager Nyla at the butler location is very rude. And trying speak with someone at the location is like pulling teeth
Bryant Rockoff
August 18, 2023
Purchased/leased a unit with the help of Amber, today, and she was AWESOME!! Process was incredibly smooth (save for a few technical hiccups out of her control), and she was kind enough to show me several units that would fit my needs. Once we found “the one,” getting signed up and moved in was quick, and easy. CubeSmart is great! Already making room in my apartment! Thanks so much!!
Anita Bushell
August 18, 2023
Great customer service. Very friendly and super helpful.
Taylor Farrell
August 16, 2023
Glen was very helpful!
Abhinav Bhattacharyya
August 14, 2023
This Cubesmart is great, very clean tidy and spacious. Their staff is very professional, particularly Amber..she was a great help answering all questions and being extremely resourceful. I would highly recommend this Cubesmart location!
Carl Davila
August 7, 2023
I HAVE BEEN TRYING TO GET A REFUND FOR THE PAST MONTH AND IVE BEEN GIVEN THE RUN AROUND. SPOKE TO GENERAL MANAGER THAT MY REFUND WAS APPROVED AND I STILL HAVENT RECIEVED MY REFUND NEXT STEP I WILL HAVE NO CHOICE THEN TO INVOLVE THE NEWS TO SEE IF I GET MY REFUND OF 525 BEEN TRYING TO FIND A CEO BUT NO LUCK AS OF YET.
Carola A
August 6, 2023
Amber was fantastic and helped me move in. This storage center is clean and efficient, very impressed. Thank you!
Elliot Kampmeier
August 6, 2023
Nina Orellana
August 2, 2023
Over the phone I found it a bit difficult to work with but in person everyone (especially Naya) was very nice and helpful and the whole process of moving in and moving out was very smooth and easy
lizz couret
July 30, 2023
Great customer service and the location is very convenient
Rene Arletta
July 29, 2023
Mel Nelson
July 28, 2023
Clean and straightforward. Naya was so helpful, she deserves a raise!
Ruby Weiss
July 27, 2023
Amber was SO helpful and kind!! She helped me with all of my questions and even wiped down my storage locker because it was a little dusty. Thank you Amber!!!!
will hunt
July 27, 2023
Amber was ??, so friendly and helpful and took extra time to explain things to me and make sure I was happy with the unit, even when I had last minute changes. Thank you Amber!!!
Kaitlyn Mckenzie Heard
July 26, 2023
Good prices, good security, and air conditioned units!
Maya Brooks
July 26, 2023
Naya and Jacob are the best. They helped me out of a sticky situation. Amazing customer service!
Kyle Yeh
July 24, 2023
Amber was extremely friendly, kind and helpful. She really went to extra mile to make us feel taken care of and answered any questions we had. She deserves a raise or a promotion, or both!
Brad Langel
July 22, 2023
Units are clean, staff is friendly. Naya and Amber are the best. They deserve a raise!
Scott Accardo
July 22, 2023
Naya was unbelievably helpful, personable and extremely diligent. Overall the experience was simple seamless and beyond a continent moving experience. Naya was the sat of the show but I definitely recommend these facilities for clean, accessible and affordable storage.
Carole Schweitzer
July 21, 2023
I just got off the phone speaking with a woman at this facility. I had thought, given the area, the price, and the good reviews, it would come with professionalism. I was set to book there but had a few basic questions. I was immediately shocked with how rude the woman was who answered the phone. I asked her about the price listed on sparefoot for a unit at their location and she said, "What price? No. And we don't even have 5x15 units." Then she checked and the price was correct, as were the dimensions. She then proceeded to treat me like I would be lucky to rent from there so I should just book without asking anything. She was raising her voice, acted incredibly annoyed that I didn't want to book without knowing anything about the procedure or the facility - even though I've never booked a storage unit before and it's literally her job to give me information. I tried to hold on and get answers despite her condensation, because I'd truly wanted to just settle on that place - but after 5 minutes of gritting my teeth during this demeaning interaction, it occurred to me to ask about insurance, and she actually laughed out loud at me - apparently it's something you always have to purchase? But how would I know that? So, I got off the phone. Your location is now out thousands of dollars from me, and several other friends I have in the area who are looking for units. Why would I give my money to a place that seemed annoyed I should dare to want to rent a unit? This is a storage facility, not a coveted condo. I assume this woman is paid? It's her job to answer questions and at an absolute minimum, treat customers will respect. Hire better. Train better.
kenseth armstead
July 20, 2023
Great… Professional and helpful.
Dani Tan
July 15, 2023
Amazing service! Clean, organized, helpful!
Paul Stern
July 14, 2023
Chayale Akselrod
July 13, 2023
My experience with CubeSmart has been great. This locations manager, Naya, went above and beyond!! She was super helpful, provided smooth communication, and a had a lot of patience. Definitely will continue to rent through CubeSmart because of this positive interaction. ????????????
Luis Santell
July 11, 2023
The customer service from the sale person was excellent, her name was Amber and the location was the 5519 CUBESMART NY BROOKLYN BUTLER STREET. She was helpful pleasant and took her time and explain everything to me. that's why I purchase this locker because of her great customer service!
Kathy
July 10, 2023
Edit 7/14/23: Today I received a called from the district manager. Janet was professional and apologetic for how this particular employee handled the situation. She also explained that the stairs would work in case of emergency for people to leave from the first floor, but to access other floors we will need a key. She offered me a month free, which i didn't expect or asked for but I appreciate it. Overall I am glad Cube Smart takes customer's complain seriously so I am giving them more stars. —— I liked the place but for the past 6 months both elevators have been out of order a lot, because they are doing construction. Today was the 3rd time with the elevators being out of order and I had no access to my unit on the 2nd floor. The person who worked there (the only male worker) was very unpleasant. We asked if he could at least put a sign outside the door to let people know there’s no access to other floors so we don’t waste time unloading the car, but he didn’t care. He also said I can’t use the stairs and didn't explain why. It’s a safety hazard if customers don’t have access to the stairs, regardless whether the elevators are working or not and it’s a big concern for safety.
Alexander B
July 9, 2023
Glen provided beautiful see for us!
Katiana Garmendia
July 9, 2023
Glen was super helpful and welcoming upon my arrival at cubesmart. He made my first experience with them simple and easy!!! Thank you!
Will Chen
July 5, 2023
Naya is amazing. Went through all the details and tips we should know meticulously, and very friendly and funny. The best customer service I have seen in years
Mark. B.
July 1, 2023
Great clean new facility with friendly and helpful staff!
Caroline Guo
June 30, 2023
I actually really like the service. Glen at Cubesmart is so nice and the price is fair.
Shana Nelson
June 30, 2023
Great storage service ??
Ben Evans
June 29, 2023
Taylor Casas
June 29, 2023
The sign up process was swift and professional. Glen was very kind and transparent about your options when signing up to lease a storage unit. Above and beyond with customer service. I trust this place and their people with their clean and well secured space!
Caprice 4c
June 28, 2023
The person I work with to open a new account is Amber she is good at her job and know what she doing
Christopher Joyner
June 24, 2023
The best service & I like to thank Naya for her services
Karl Miranda
June 21, 2023
Naya was very helpful...quick move in
K Abad
June 20, 2023
Everyone was really helpful from start to finish - I was so grateful for everyones kindness and consultativeness.
Brazilian Council on Samba, Inc.
June 19, 2023
My recent experience with cubesmart started with a warm welcome from Glen who delivered the greatest customer service experience I ever had at a storage place. I also like the fact that all units are climate controlled. I definitely recommend you look for Glen (The Jamaican).
Francine Robinson
June 17, 2023
The Young Lady that helped me Ms Naya was very professional patient kind and thorough she really knows her job and seems very passionate about it I give her a thumbs up and a job well done Also the storage facility is very clean and well kept
Davell smith
June 16, 2023
Lol Naya and Amber is best customer service is A1??
Cassandra Ramirez
June 16, 2023
Amber was so sweet and helpful. They made this very easy. Great experience overall
Edmund Holderbaum (Shatterstar)
June 15, 2023
got a good deal on some temporary storage, staff was very helpful and friendly!
Yared Zeleke
June 12, 2023
Amber at the 313 Butler St., Brooklyn, office was just excellent all around. Clean, easy and fair price also.
Patrick O'Hara
June 11, 2023
Amber was all alone at the front desk today but was excellent at juggling everyone's needs with good grace and a smile! She is putting 'more heart' into Cube Smart.
Tobias Ulmer
June 9, 2023
Glen was very helpful. Very good storage place.
Ruth Weems
June 6, 2023
Glen was truly amazing! He helped me get checked in and set up with my unit in a limited amount of time very efficiently. He went above and beyond to give great customer service and assist with all of my questions in a very stressful time of moving when I realized i needed a unit. I was very pleased with my experience and would recommend this specific facility to anyone that needs a storage space. He was patient and kind and I am so appreciative. I hope he gets consistent recognition from this corporation!
Tamaris Washington
June 4, 2023
Alex Yutong Wang
May 29, 2023
Amazing experience! Amber is really nice and helpful.
Skye Luo
May 27, 2023
Glen at the front desk was really helpful. He answered all the questions I had.
Myq Kaplan
May 27, 2023
I am having a very nice experience with CubeSmart here. Glen is very helpful, knowledgeable, and kind. A smart place to cube!
Gabriel Lehrman
May 25, 2023
Glen was great.
Vadim Semenov
May 24, 2023
Very pleasant experience
Emma Bedford-Borto
May 24, 2023
Glen was so helpful and kind!!
Rachel Kleinman
May 23, 2023
Glen was great and helpful. Made move in easy and he was super nice. I would recommend
Andrew Parkin
May 21, 2023
Really great experience. Calling in and Really outstanding help from Glen. Getting set up and finalizing everything he walked me through everything and helped get me signed up and on my way. Definitely recommend.
Solenn Etienne
May 21, 2023
I had a really had a great experience! A warm welcome and a clear explanation of the required process! Thank you
E. Marquez
May 20, 2023
Amber gave me the best help ever finding the unit perfect for me.always takes care of me when I came. Very versatile person
Dominique Maio
May 20, 2023
Great service. Wow. Amber was so so helpful when I got to Cubesmart for my reservation. She made sure I understood everything and that I was comfortable. She was extremely personable and kind. This place is awesome and so clean. Highly recommend.
Caleb Linton
May 16, 2023
Jacob is great!
Omar AlShatti
May 16, 2023
Glen was really helpful and friendly!
John Gettings
May 15, 2023
The location was always clean and organized! The staff was always very friendly and helpful!
Jaime Windau
May 14, 2023
So happy with the service at Cube Smart on Butler! Amber + Glen were so helpful during the move in process. The facility is new, clean and love the drive up option to unload.
Salome Devadze
May 14, 2023
The service was amazing. Jacob is such a positive person. All of our questions were answered. The units look clean and fresh.
Bowen Gong
May 13, 2023
Super nice storage, super nice employee, Glen is super helpful, love him!
Danielle Jackson
May 13, 2023
Fast great service
Robert Williams
May 12, 2023
Sara Roldan
May 12, 2023
Amber and Jacob were both Very professional kind courteous and helpful! Even when faced with a rude elevator construction worker they maintained their composure and remained cool under pressure. They made the entire experience very pleasant. If I return to cubesmart after my departure it will be due to the care and the time they invested, being both informative and welcoming!!!??
Lucas Rosenblatt
May 10, 2023
Glen was awesome!!
Olivia Lucia
May 10, 2023
Great storage space, very well-kept, and Glenn was so helpful with my storing experience! I recommend this CubeSmart to anyone looking for a reliable storage unit.
Celine Mukura
May 9, 2023
If your thinking about getting a unit here, you absolutely should! It’s safe, clean and the prices are fair. The best part is the customer care, especially if your working with amber and naya!!! They are patient and honestly want the best for you!
Christopher Tran
May 2, 2023
Had the best experience here, the staff were all extremely friendly and when there was a minor issue, Amber was very helpful and resolved it quickly! Would definitely recommend storing stuff here over summer if you are a student:)
Rohith V
May 2, 2023
Clean place, well maintained and friendly staff.
Destiny Correa
May 2, 2023
The service was amazing. Glen helped me switch my unit to a bigger size. He provided me with so much information that helped me switch so easy. He need a raise
Niraja Bohidar
May 1, 2023
Benoit Lamy
May 1, 2023
The property is very clean but I really don't like to see the prices going up after few months only.
Stefan Hut
April 30, 2023
Jaden Carver
April 30, 2023
Alex Fields
April 27, 2023
Glen, Naya and Amber were a great team! All very friendly and super helpful. Didn’t run into any issues.
Hunter Brown
April 21, 2023
Great place. Amber helped my girlfriend and I and was so friendly and knew exactly how to help us!
Danielle Russell
April 16, 2023
So happy I switched over to this CubeSmart. Amber was so friendly, knowledgeable and answered all of my questions. She really went above and beyond and made the onboarding process seamless.
Falon Davis
April 16, 2023
Two of your workers were extremely kind and helpful to me. They answered all my questions, very polite and professionL. They deserve raises. They made my storage experience a good one.
K J
April 13, 2023
After stressing for nearly a month of trying to find a clean, secure and convenient storage facility, I came across this CubeSmart in my search. The second I walked in Glen made me feel right at home! He answered all of my questions, took me on a tour of the facility and found me the PERFECT storage unit to suit my needs! As soon as I walked out I knew I wasn’t going to look elsewhere. The lease process was seamless and Glen remained helpful through the whole process. He knows his stuff and is great with people. Thank you Glen and thank you CubeSmart!
Dave Morse
April 6, 2023
AMBER ALERT! Moving my friend Peter BD in and out of this storage was hands down the best self storage experience both of us have ever had. I hesitate to call it “self-storage” even, because Amber was such a helpful part of the whole process. This storage space gets five stars for being clean, relaxing, and having a great soundtrack, but Amber gets an extra fifty stars for being so helpful, funny, and downright fun. A top tier wonderful person to help with your storage experience. We have been sending people here left and right for the pure joy of Amber alone. Is your life in shambles? Do you have to move all your possessions into storage? Don’t worry, there’s a silver lining, and it’s Amber at the Butler Street Cube Smart.
Chrisanthi Ropokis
April 4, 2023
This facility was extremely clean, well taken care of, and most of the staff was very friendly. It had all of the things I needed for the move, including carts on the premises. You do have to pay for locks from them if you don’t want to buy your own, but that’s a given. The smaller units are high where you need a ladder to get to them, but this was okay for me as my things were not many or extremely heavy. Good security as well (have to use a pin code to get in the building and elevator).
Mark Kruse
April 3, 2023
Excellent customer service and very clean/nice facilities. Highly recommend.
kathy rodriguez
March 31, 2023
Ellen H
March 28, 2023
Glen was absolutely a pleasure to work with. Felt really confident about storing stuff here bc of him.
Beth Pappas
March 18, 2023
I absolutely love this cubesmart. First of all it is so clean and lovely. Second of all Glenn and Amber are awesome. So lovely so helpful, always smiling, it makes it a great experience. Third of all I can always get a spot and have an easy load and unload. It’s just always a very peaceful experience and it makes my life so much easier having this extra space. Thank you so much to the great staff here for making it a pleasure to have a space here!
Blanco P.R
March 5, 2023
Thanks for the professional service & courtesy . Most.
Chris F
March 2, 2023
Very helpful and accommodating
Chris Cole
February 16, 2023
Great facility, very helpful staff. Shutout to Naya for making the process seamless
Leo McMahon
February 13, 2023
Glen was extremely helpful switching my unit when I needed to. He made it easy to get in, do my paperwork, and securely lock my unit. He was helpful getting my moving help to the door. Glen made CubeSmart a great experience. Looking forward to using their service more!
Jose-Pedro Garcia Castoldi
February 6, 2023
Shout out to Glen for an excellent support first over mail then on site
bijan k
January 31, 2023
Glen was excellent getting us checked in and processing my paperwork.
Makda Fitsum
January 29, 2023
The people working at the front desk were so nice and made the process so seamless!
Sarai Leal
January 21, 2023
Afika Nyati
January 19, 2023
I was moving apartments over the holiday break and found that I needed to store some of my possessions, which is what led me to CubeSmart. This was my first time engaging with a self-storage company, and am I glad that it was with CubeSmart. And more specifically I’m glad it had been the Boerum Hill branch. The staff there were very lively, very helpful, and made my end-to-end experience with CubeSmart a delight. Naya, along with her other staff members Amber, Glen, and Jacob gave me a lovey tour of the facilities when I was still making the decision to make use of their facilities. The cleanliness of the storage spaces as well as the whole building was the deciding factor to do so! While deliberating on which space to select, Amber was very helpful in guiding me through their options. And during my move-out Naya paid extra care to ensure I enjoyed the service. I will surely visit this CubeSmart location again in the future when I have a need for self-storage solutions again!
Matthew Pilkington
January 18, 2023
Clean. No electric outlets anywhere. Good overall experience - but Glen stands out as 5 star. He was front desk every time I went.
Katya Kovalchuk
January 16, 2023
Very clean place and Glenn at the front desk was amazing, very kind and super helpful!
Mike Guzman
January 8, 2023
This was easy to rent. Amber was so helpful and pleasant, helping me an old timer with ease and guidance. Thank you
Melissa Mendez
January 6, 2023
naya made my experience very personable and easy to navigate on my own. I went there a little nervous about having some questions and she genuinely made me feel supported and comfortable with the process. By far the best customer service in Brooklyn!! Thanks Naya!!
Jexi Lo
December 19, 2022
Glen is super helpful and efficient. The storage is clean and big.
Alex Root
December 18, 2022
The staff on Butler St are excellent: professional and the building is very clean
Athanasia Eliopoulos
December 13, 2022
Glen was super helpful is signing us up for our unit and went in depth over lease details. I have units at two other CubeSmarts in Brooklyn - this one is the cleanest I’ve come across. Definitely recommend this spot!
Andrea Baker
November 29, 2022
Naya was friendly and sooo helpful! She helped us get the best unit possible for the best price within our budget. She explained everything thoroughly and even took a little extra time to walk us to our unit and demo how to use our new lock. The unit itself was clean and easy to move our belongings into. 10/10 would reco based on our experience with Naya alone!
ShiNuh Holt
November 24, 2022
The front desk customer service was exquisite.
Natalia Paez
November 23, 2022
What a wonderful experience from start to finish. First the process to sign up online and complete the set up is so easy. Second, Glen at this particular location is outstanding. Nice, polite, on top of it. Very helpful! Very happy with this overall interaction.
Necesio Tavares
November 22, 2022
Amazing staff. Very professional and kind.
Daniel Macías
November 21, 2022
I made my reservation only hours before doing contactless check in and bringing some items to my new storage unit. Everything was so easy and smooth and Glen was super friendly and very helpful! Would highly recommend!
Keith Hefner
November 20, 2022
Naya is very helpful and personable. Units are a bit pricey.
zach cassidy
November 18, 2022
Adam Yecies
November 16, 2022
Easy to work with staff and a nice facility!
Max Weinstein
November 10, 2022
Just purchased a unit here. Lots of options and both employees who helped us (Naya and Glen) were very helpful, personable and kind.
Emman Raja
November 4, 2022
Amazing service and friendly staff (shout out to Glen and Amber)! Process of checking/signing was smooth easy and efficient, given some good storage advice by Glen and Amber as well!! Definitely recommend their services!
Adam Beckman
October 29, 2022
Very nice, professionally run, clean facility, and the folks at the front desk are so friendly and helpful!
David Ko
October 14, 2022
Great experience
Justin Sottile
October 14, 2022
Friendly staff and well kept/cleaned facilities.
Mike Portis
September 29, 2022
Very Friendly. Thanks Glen and Shania.
Hamarat Abi
September 6, 2022
It was very easy process. Glen was very helpful with every details and answered all my questions patiently which i have a lot questions. “Price is good comparison to other storage facilities, easy access, clean and they are mostly located right in the neighborhoods instead of commercial district , i mean easy to reach your storage facility, thats why i always prefer Smart cube, “ thats my friend said and thats why i came to Smart cube. So far so good.
Anna Marie
September 1, 2022
accommodating and professional
Elyssa Brown
September 1, 2022
Easy, clean and affordable
Heidi Kim
August 25, 2022
Sign up was really smooth, i reserved online and went in person to check to space and sign the leases. The person who helped me sign up explained everything very clearly and was super nice. The space itself is really clean and well maintained
Tuna Sögüt
August 18, 2022
Shout out to Laura and Glenn for being so helpful. Overall everyone I interacted with here was great. Highly recommend this location and will 100% use again in the future.
Camille Richardson
August 15, 2022
Very supportive experience with Zavier! Feel confident about my upcoming move.
Hope Fourie
August 15, 2022
I rented a large unit here between apartments and I was so happy with the service. Everyone that worked at this location was so helpful and accommodating. Definitely recommend!!
SP Stieven Chen
August 13, 2022
A clean facility with friendly staff, close to subway too.
Shereen Salah
August 11, 2022
The process was easy and the customer service was pretty responsive and quick. I was well assisted when I reached to the storage unit and the move was seamless.
Manuel Arocho
August 8, 2022
Uniekue A.
July 31, 2022
Scott Rettino (wheresscott)
July 26, 2022
Nice new facility. Very clean and air conditioned. Could have an extra ladder for the people at the top but that’s really nitpicking
Brian Singer
July 24, 2022
Alana Ferrier
July 24, 2022
Glen does an amazing job. Very respectful. His customer service skills are impeccable. Good vibes. Makes the customer feel welcomed.
Lauren Scott
July 23, 2022
So pristinely clean, everything is clear and easy to navigate. Laura was fantastic and helpful when checking in, and the affordable moving supplies available in the office were great.
Diana Solis
July 7, 2022
Wasn't able to get the name of the representative who helped us both days but guessing from the reviews, it might've been Glen! Me and my roommate came in advance to sign our lease and check out the unit the day before and the rep at the front desk was super helpful and sweet and very transparent about any extra costs and such. He even helped us today in finding some carts since we used their partner A Super Move, Inc. to help us get to the location! As college students by themselves having to deal with everything on our own, this was our best option and we're happy that everything went smooth! Tip: 5x5 is way more spacious than you realize! Especially the basement units so if you're a college student as well (no furniture just boxes and stuff) definitely get a 5x5. We did a first month free and only had to pay fees such as the $25 admin fee, $18 lock and the $12/mo insurance!
Elisa Carranza
July 6, 2022
My roommate and I used CubeSmart for a couple of months while we were transitioning from college to adulthood. It was always super easy and convenient to access the unit - very clean, air conditioned, and great staff. Special shoutout to Glen for always being kind, helpful, and friendly. Will most definitely come back for any future storage needs.
Jaya Ramchandani
July 6, 2022
Super efficient and well maintained storage. Glen at the front desk was simply amazing and helpful.
Daniel Alvarez
July 5, 2022
The management is great, facility is spotless, and the transaction was seamless.
Juan Toranzo
June 25, 2022
Very friendly and helpful staff. Very clean location.
Shira Forester
June 13, 2022
Maria-Eleni Beriou
May 30, 2022
Fast service and very polite!
Anders Ramsay
May 29, 2022
I just rented a storage unit here and the service is top-notch. The rep was super patient with all my little requests, like wanting to view the space a second time, because I realized I needed to go back and take some measurements. The space itself is brand new so everything is modern and clean. My only two minor gripes: it wasn’t clear to me that insurance was extra until I was signing the lease, and trying to make an appointment to view a storage space over the phone was a disaster. They basically just left me on hold. However I think that was the main office and not the fault of this store. Overall, would definitely recommend. PRO TIP: just walk into the store rather than try to do anything over the phone.
Cooper Kendrick
May 27, 2022
Glen was above and and Beyond with help, made the dreaded move out process in NYC somewhat tolerable, cant thank him enough
Alex Byers
May 19, 2022
Super professional and friendly. Really can't say enough positive things about the team and facility here. Made moving across the country even smoother than I imagined! Thanks so much team, I will be recommending this to everyone I know looking for a storage unit and will use you guys again if I ever need to.
Devin H
May 15, 2022
Awesome customer service and clean and secure space. Thanks!
Deborah Holloway
May 14, 2022
Greg Gilchrist
May 13, 2022
Tyler Flood
May 7, 2022
Brice White
May 6, 2022
Glendolffe Smith II
April 24, 2022
Kashmere Fraser
April 21, 2022
Alexandra was awesome! She was able to help me with a very complicated issue due to a glitch. She has a great attitude, very attentive and consistent. The staff at Cube Smart were extremely patient, and able to communicate efficiently. I am more than satisfied. Thank you!
Melissa Crutchfield
March 4, 2022
Staff team was really helpful and accommodating - they helped me reserve a unit in advance then the check-in day of move-in was seamless and quick. Super easy! Unit (and entire complex) was clean and secure - my mind is at ease and my things are safe. Thank you so much!
Carolina Flores
February 7, 2022
The storage unit flooded and this isn't covered by the standard insurance. I was also expected to be able to move all my stuff to a different unit after flooding, while I was out of the country for several months. Finally, they do not offer any way to get rid of furniture or large items that you no longer want. Stay away!
Monse N
February 5, 2022
When you have a negative experience just trying to sign up for the service it can't be a good sign of things to come. The rep who contacted me regarding my reservation was just aggressive and unprofessional for no reason. I had two questions about the process (the address to use on the online reservation because I was planning to complete the process online and how the moving process works) and instead of receiving simple answers I got an unnecessary attitude and presumptions from the rep who seemed bothered that I had called more than helpful. She seemed to be trying to deter me from even signing up, throwing in "just know the unit is 9 feet up so you'll need a ladder to get your stuff in there " which I wouldn't have minded had it not been for her overall demeanor during the call. I did speak to a VERY nice rep at the Cube Smart customer service line when I called to cancel my reservation so that is why I gave two stars. I will keep searching for a storage space and may wind up with Cube Smart just not at this location. *****Just an update. I had a great follow up with the company regarding the experience today soon after I posted my review they reached out to me. It's greatly appreciated that they took the time to hear out my concerns. Thank you again***
Pierpaolo Casamento
January 29, 2022
Very clean and organized. Glenn was extremely polite, professional and helpful
Tal E
January 12, 2022
The place is clean and organized, as well as secure with cameras. Mike was incredibly helpful - we got a unit a bit small and he kindly helped us through that ordeal to change to a larger unit. I could not recommend this place enough if you’re looking for storage. Pricing is very reasonable too.
Max Abramowitz
December 22, 2021
Jacob is very friendly. And he liked my ring tone
K Haygood
November 6, 2021
Easy check in/out
carol wagner
October 21, 2021
Wonderful front desk staff. Professional, courteous, very helpful.
D S
September 27, 2021
Customer service has been great. Everyone has been friendly and super helpful.
Nicola N
September 15, 2021
Nelida has been so incredibly helpful in my moving process and coordinating my storage. Really great service at this location.
Mark Linford
August 26, 2021
Building flooded and all my stuff was ruined. The only support I got was a pamphlet for the insurance company that I had to ask for. The insurance company also is also making it seem like they won't cover it. I should have just thrown all my stuff off away. It would have been a lot more cost effective.
Kc Hooks
August 19, 2021
Joseph Longo
August 13, 2021
Had a few unexpected hiccups in securing my storage unit, and Jacob was an amazing help through the process. Thankful for CubeSmart’s assistance and patience!
Christopher Vu
August 5, 2021
Be aware of rent increases.
Eileen Norton
July 27, 2021
The front line staff at this location are very kind and try to be accommodating however they are not empowered to do the right thing for the customer which is why I’m even giving this two stars. They have to constantly call the manager for approval and when I had an issue with my bill, it took three days to get a call back from the manager. I was also informed that they can raise the rent at any time with 30 days notice, which was not communicated when I signed up and makes me feel like after only a month of a rental rate, they are planning to raise rates. The units are new and clean at least but the service needs to be modernized for 2021 standards.
Joshua Rickman (Namukir)
July 15, 2021
Ayodele Mayers was such an amazing person. Made the experience very streamlined and very easy to understand. Would definitely go to her for assistance again!
Cameron Tryon
July 5, 2021
Jacob at CubeSmart was incredibly helpful and willing to go the extra mile to assist with my stressful move in process. He should definitely get a raise and be promoted ASAP.
Superfly Stone
June 29, 2021
Storage is a blessing TG its over
Sunder Ganglani
June 28, 2021
Ayodele - the manager of this location is awesome. She made it seamless, simple, and easy to set up the space, orient to the facility, and figure everything out. She's wonderful.
Precious Springs
June 22, 2021
My first time dealing with cubesmart and had a wonderful experience with cubesmart thanks for Ms Ayodele for the help. Ms Ayodele was very professional and patient with explaining everything to me and guiding me through the process. Thank again Ms Ayodele
Don Emanuel
June 16, 2021
These people have plenty branches. They know exactly what they doing. every branch is air conditioned and heated. All of them have a pleasant atmosphere carpeted floors you can get whatever you want. the people in the office know exactly what and how they are doing things. and they can answer any question that you might have. A great place to store whatever you want to store. just keep it up guys
Winslow Cavanaugh
May 31, 2021
brilliant customer service !!! thank you to Ayodele !!!
Joseph Livesey
May 17, 2021
Nicole LoPiccolo
May 7, 2021
I had to throw a 5 star rating to the employee working this morning. Just came in to buy some boxes and it seemed like every technical issue happened. They remain calm and collected. I appreciated the commitment to making sure we were getting what we asked for. Stuff happens! Thank you!!
Cinthia Menutole
May 4, 2021
Jacob is agreeable and fast! Nelida, the store manager the same. In a fast paced city like NYC and Brooklyn, that is all you need.
Dev Edge
April 25, 2021
Ayodele (Dele) was very helpful, knowledgeable and a pleasure to deal with. Definitely come to this location for friendly staff
Brian Barnhart
April 8, 2021
Amazingly clean (NEW) and easy to navigate space. Everyone who I'm come into contact with has been unbelievably helpful and friendly.
Jovanna Youssef
January 17, 2021
Had a great experience moving into CubeSmart! Bri was great! She clearly cares about providing exception customer service and making sure you get checked in and situated as quickly and seamlessly as possible. The space overall is super clean and nice compared to some other public storages. It's also one of the only storage places open late on the weekends. It's climate controlled and they do pest control monthly so your goods are in good hands. Glad we found them!
Above Limits
January 14, 2021
Briana is incredible from store number 313 Butler Street in BK. Such a warm personality, really detail oriented, and clearly care about her customers tremendously. I highly recommend. I really enjoyed working with her.
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