Reserve a Unit
5 feet by 10 feet Storage UnitMedium 5'x10'*
plus Half Off First Month
plus Free Move-In Truck & Driver


5 feet by 10 feet Storage Unit5'x10'* Storage Unit
- Climate Controlled
- Elevator Access
plus Half Off First Month
plus Free Move-In Truck & Driver
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.


179-36 Jamaica Ave
Jamaica, NY 11432
Office Hours
Monday–Saturday: 9:30 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours
Monday–Saturday: 9:30 AM–7:00 PM
Sunday: 10:00 AM–7:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Third Party Insurance or Protection Plan Options Available Breathe easier with affordable insurance options.
- Remote Access from App Open facility gates, doors, & elevators from the CubeSmart mobile app.
- Pay Online: Our facility accepts online payments to save you time.
- Monthly Leases: You're sure to appreciate the convenience of our month-to-month leases.
- We Accept Deliveries: Make your life easier by having items sent right to our facility.
- Around-the-Clock Video Recording: Our cameras are on day and night.
- A Super Move Driver & Truck: Cut back on the number of trips you have to make and get the job done quickly.
- Packing Supplies Sold Here: Enjoy affordable prices on a variety of high-quality packing supplies.
- Military Discounts Offered: In recognition of your service, we are happy to provide a 5% military discount to active duty military at move-in.

Jamaica, NY 11432

Office Hours
Monday–Saturday: 9:30 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours
Monday–Saturday: 9:30 AM–7:00 PM
Sunday: 10:00 AM–7:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal — 35% Off & Half Off First Month & Free Move-In Truck & Driver † — with a no - commitment reservation.
Hours:
Office Hours:
Monday–Saturday: 9:30 AM–6:00 PM
Sunday: 10:00 AM–4:00 PM
Access Hours:
Monday–Saturday: 9:30 AM–7:00 PM
Sunday: 10:00 AM–7:00 PM
Reviews of This Facility
Grae Lock
July 14, 2024
The immediate and professional level of service I received from Sophia and attention to detail in outlining the process, terms, and conditions as well as showing me units to choose from when signing up was excellent. I feel like a made a good choice picking this location for my storage needs.
Aaron Young
July 13, 2024
Clarence Gadsden
July 10, 2024
Thank you Leo for helping me transfer into a smaller unit that fits my need. You are one of the best store manager at cubesmart.
majodie
July 1, 2024
Sarta Hhahhh
June 26, 2024
Thank you leo for moving me In
Mark Mohammed
June 26, 2024
Nah my first time here was horrible. It was 90 degrees when I came here. They put me on the 7th floor and the elevator wasn’t working. The male worker at the desk told me the elevator had just broke a few minutes before I arrived then 1 hour later a customer told me the elevator had been broken for a week. It took me 3 1/2 almost 4 hours to transport my stuff to the 7th floor. Then they didn’t have the air system on in the building only in the office. Horrible customer service the Russian lady at the desk is very sarcastic and rude she was talking about how a customer was annoying and I’m sitting right there in their face ughh hello I’m a customer as well. I asked to have my phone back after I had them charge it for me and she handed me my phone in a way where like she didn’t want to touch me well that’s how I took it. I have a storage space here because it’s convenient. I would recommend going here especially on a hot day it’ll save cuffs from being on your risk lol. There is another one 6 blocks down.
Jose Juarez Murillo
June 26, 2024
Kavin was very attentive and helpful to all my questions. They are very good at what they do here at this CubeSmart location. Thank you.
Chaik Onze
June 23, 2024
Thank you Leo for helping me with my bill.
B M
June 13, 2024
On Thursday, June 13th, I had an unfortunate encounter with an associate named Sophie at CubeSmart. While she was unlocking a storage unit, she whispered a snarky remark under her breath. When I asked her to clarify, she acted aloof and pretended not to understand the offense. It's disheartening to see how the poor behavior of a single employee can tarnish the reputation of a business I've had a long-standing relationship with. Despite the excellent service I've received from other employees over the phone and in person, this interaction has led me to decide to terminate my relationship with CubeSmart. I am disappointed to witness such immature behavior from an employee.
Robindra Hansrajua
June 4, 2024
Thank you for a amazing experience leo
Sandy Sanichar
June 4, 2024
Good service by Leo
Alex Radhay
June 2, 2024
Thank you Arvin for helping my family with the rental!!!
Davindra Radhay
June 2, 2024
Facilities were super clean!!! -Arvin
Derrick E Bwalya
June 1, 2024
Leo is helpful.
karen crockett
June 1, 2024
I came to pay my bill and I received the best services by Leo.
Afeisha Garcia-escobar
June 1, 2024
Thank you Sophie for your help The move in was really good Sophie gave me all the information I need to know about cubesmart
Tyuan Parham
May 31, 2024
Cavin always professional
Gem Green
May 31, 2024
Great customer service Kavin
Kimberlly Gomes
May 30, 2024
The staff is very helpful, accommodating and honest. The space is clean and smells very good. I would definitely recommend! ?? ?
Chris Martinez Von Wachter
May 30, 2024
Clean facility, well organized, helpful staff Kavi was excellent
Eddie Poli
May 30, 2024
Great service I recommend to anyone living in Jamaica area Arvin great help With setting and choosing the right space for you
Maria Rodriguez
May 27, 2024
Very clean facility. Leo Arvin and Kavin are good managers.
tony tone
May 27, 2024
Arvin's customer service was great.
Rafael Gomez
May 27, 2024
Best customer service thank you kavin.
Francine
May 27, 2024
Thanks Kavin for your wonderful customer service
Chandanie Sumasar
May 27, 2024
Leo was very helpful. Thank you for the best service
Fluffy Customs
May 27, 2024
Leo provided me with the absolute best
INDEE GIRL (I.S.)
May 26, 2024
I had an awesome experience with Arvin. He made everything seamless and easy, from start to finish. He answered all of my questions, and was so friendly. He made the process hassle free. I highly recommend this facility. Thank you again.
Mr Camera
May 26, 2024
Arvin is the best, if you need anything stored, definitely come here and talk to Arvin you'll see why I gave Five Stars!
Niaisia Torres
May 26, 2024
YOOO the customer service is emasculate here I really appreciate them for real!!!!
Jamal Dalgety
May 26, 2024
Leo was very friendly and he help me get the right size unit.
Angel Ceballo
May 26, 2024
Amazing customer service. Arvin was great and very helpful!!
Kelbajanvin Singh
May 26, 2024
Very good service. This place is amazing. Leonard provided exceptional customer services to me. He didn’t hesitate to explain everything for me.
Kelly Singh
May 26, 2024
Leo is very helpful
Mohamed Sheriff
May 26, 2024
Leo is an amazing manager. This facility is one of the best. I feel safe storing my storage at this facility. Thank you Leo for giving me such an amazing experience.
Viresh Somwaru
May 26, 2024
Leo is a very good manager. He helped me with my move in and he stay a little extra for me to move in. Thank you Leo
Michael Guadalupe
May 25, 2024
Experience has been great. Customer service has been great
David Morales
May 25, 2024
Was a pleasure rent in this cube smart and Sophie the Store Manager is the best, thank you all guys.
Melvin Singh
May 25, 2024
The staff were very professional and understanding. Especially Arvin who went above and beyond to make sure everything was right.
Samantha Budhu
May 25, 2024
Thank you so much for all the help during this time! My family and I went through a house fire and Arvin did an amazing job setting us up with the right size storage for our things! We appreciate you!
Jasmine Glover
May 25, 2024
Very clean facility, wonderful staff. Huge thank you to Arvin and team for everything!
Chitranie Maystry
May 25, 2024
Arvin was a huge help! Thank you for everything, Arvin! We will definitely be back :)
rony ahamed
May 25, 2024
leo is a very good associate. he help me with everything. ????
Emmanuel Rafer
May 25, 2024
Leo was a great help in this facility. This place is clean and operational. They provide the best services for me. Thank you Leo and cube smart.
Kamal Roshan
May 23, 2024
Great customer service Kavin and Arvin! Thank you for your knowledge about unit and facility
Meya Sim
May 22, 2024
I had some serious issues with my storage unit and Arvin the general manager was extremely helpful in trying to remedy the situation.
carolina ramirez
May 21, 2024
Thank you Sophie for your help.
Hamid Anwar
May 20, 2024
Thanks Kavin for your wonder customer service
Tyrone Cooley
May 19, 2024
Leo was very polite and helpful
joseomar salgado
May 18, 2024
Thank you Sophie for the help she speak Spanish as well was very helpful
Brianna J
May 18, 2024
The employee Leo did an amazing job helping us move in. He was very nice and attentive to our needs!!
Tianna
May 18, 2024
Leo is a great store manager. His communication was great and he made the storage process easy!
John Smith
May 12, 2024
This place is this criminal when it comes to auctions be careful there is no locker these people have not gone through do not purchase auctions here unless you're coming here to buy luggages that have been gone through. Been doing this for a while will never be coming back here management do something
David Marte
May 11, 2024
Thank you kavin for your knowledge about building
José Nuñez
May 11, 2024
(Translated by Google) Lío is a nice person and he took great care of us. (Original) Lío es una persona agradable y nos atendió super bien
Charaf Fagbemi
May 10, 2024
Arvin was very helpful and amazing person to work with at cubesmart.
Maria Viayrada
May 8, 2024
Leo is a the Best store manager
Francisco Portugal
May 8, 2024
(Translated by Google) Excellent service (Original) Excelente Servicio
Abu Taher Khan
May 4, 2024
Leo was very helpful. 5 star customer services
Jeanette Rivera
May 2, 2024
I had your service in the past and I never had a problem with the space off any damages or robbery. Always floors very clean and hallways also. The staff is nice and polite.
Luis Alberto Sanchez
May 1, 2024
Very good service at this facility. I visited here and Leo was so helpful at the facility .Leo have me an amazing customer service. he educated me on everything I need to know to rent at cubesmart
Alfred Cribbs
April 25, 2024
Service was great by Arvin
SOLOMON FESTUS
April 23, 2024
Andy Portorreal
April 23, 2024
Angelina Camacho
April 22, 2024
I went today to rent a storage and Leo was so amazing such a great help loved his customer services.
Raul Harri.
April 21, 2024
Rodent infestation at CubeSmart destroyed my property and insurance does not cover. Beware another ripoff
fiona mchale
April 12, 2024
Leo was super friendly and very helpful throughout the process of moving into the storage unit! He was very positive and delightful through it all l
RaidShadow Legends
April 6, 2024
Andrea Williams
March 29, 2024
the particular location I was using charges more than other location...it was confirmed by the store Mgr. this last notification of an increase on the monthly fee (which was already too much), caused me to move out of that storage unit. after moving the only debris left in my unit was a pile of mouse and/or rat feces.. ??
Ivy Hogan
March 21, 2024
He was very helpful with the purchase of my storage unit.
Yasmeen Shielpi
March 16, 2024
Leo was amazing, great customer service, I am really happy with my store room...thank you Leo.
David Savory
March 14, 2024
Quick move in with Leo.
Soliath Akanni
March 12, 2024
I have a great wonderful customer service from Kavin, he is also respectful.
Cam Fam
March 8, 2024
Great customer service! Kavin
Enrique Gil
March 7, 2024
Leo helped me move in. Leo explained all policy of CubeSmart a.
romario basdeo
March 6, 2024
Kevin
Ndome Essoka
March 4, 2024
Marie Rios
March 4, 2024
The staff there is very helpful and pleasant. Sophia was so patient with me and helpful with me going back to my unit and helping me see my problem. I just want to thank her.
Alilahi Mowlana
March 3, 2024
Great customer service by Kavin. Very knowledgeable.
Daniel Nelson
February 29, 2024
Leo was very helpful, went straight to business, and very hospitable. Would recommend!!!
G Sanniez
February 29, 2024
Leo was a great help. Quick and easy process.
Michael Rosenzweig
February 29, 2024
Excellent service. Leo was terrific and very helpful.
frankie figueroa
February 24, 2024
Excellent service!!!! Arvin and Leo really went out of their way to make my experience pleasant.
Francesca Ulysse
February 24, 2024
I experienced great customer service. Leo was pleasant and patient.
Mohammed Azam
February 23, 2024
Leo is an amazing store manager. He hell me moved in and out. He also explain all of the features cubesmart offers.
Alix blaise
February 19, 2024
Best customer service! Very clean and secure.
Ericka
February 19, 2024
Leo is very helpful and a good associate
Mel Bucknor
February 18, 2024
Kevin thank you, was excellent
Christine Jimenez
February 10, 2024
The customer service is great and Leo is wonderful, he’s very helpful with finding the storage that I need for my things
julio chavez
February 7, 2024
good service from Arvin
Hopeyy TV
February 3, 2024
Leo was very helpful as my first time renting a storage unit. Answered all of my questions with enthusiasm. Love him !!!
Kennedy Brooks
February 2, 2024
Great customer service from Leo! Would recommend CubeSmart to other people looking for storage options.
Cecilia A. R.
February 1, 2024
De pi
January 23, 2024
Ask for Kevin he is a nice and very helpful guy
Dave Edwards
January 23, 2024
Leo is very professional
Amarnath Hemraj
January 22, 2024
Great customer service by Arvin, Leo and Kavin! Appreciate the help.
rol (rol)
January 21, 2024
Terrible experience
Lovelle Fenico
January 21, 2024
Bad representation of the company overall. Manager Arvin and Leo were extremely disrespectful and condescending to me and my family throughout our time using the facility. Spoke to a representative honoring a price over the phone and once we arrive they say that they can no longer do it and immediately dismissing us.
Julianna Cardello
January 19, 2024
Leo was very helpful and kind. He made the moving in process very easy
Izzy No
January 19, 2024
Leo was very helpful!
James ukwu
January 19, 2024
Very good costumer service
Anwar Benmoussa
January 15, 2024
Arvin was a great help. Recommend greatly. Thank you
Yasmine Michelle Sanchez
January 15, 2024
Arvin showed two rooms to find what’s right for me, answered all of our questions and got us in right away. Thank god!
M66383
January 14, 2024
Great place. Everyone was very friendly and helpful.
Araceli Xelhua
January 13, 2024
Thank you Leo. very helpful staff
Tyheema Marvin
January 13, 2024
Omg Leo! Is amazing and he is very helpful and I appreciate that he took time to make sure that I didn’t have to wait super long and it was very busy! ?? Thank you!
S P
January 13, 2024
Big shout out to the team at CubeSmart, Jamaica. ( Leo & Rvin) Thank you for you help!! 5 stars!
Chylaythea williams
January 13, 2024
Arvin was very helpful and informative
Kwano Lovelace
January 13, 2024
Leo was very respectable, helpfup and comunicated very well upon move in i will deffinetely recommend this is my second time back by the way !
Natasha Williams
January 12, 2024
Kavin was very informative and professional in providing all the necessary details. This is my first time using storage and I am highly satisfied with the customer service!
Sydney N
January 12, 2024
Arvin was a great up
Arts Gaming channel
January 12, 2024
Arvin did a great job with computer assistance and kavin did a great job explaining the rules and regulations of the. Company A
Shakil Ahmed Khan
January 11, 2024
Leo helped me with my gate code. He is great help
Mohammad Massod Uddin
January 11, 2024
Leo was very helpful in the office. He showed me around and explain all the amenities to me.
Fuck You
January 7, 2024
Perfect service by Leo
Daniela Cortes
January 7, 2024
Perfect service by Leo
Peter Stroman
January 7, 2024
Not bad
Shawn-Nia Martinez
January 5, 2024
Leo was great offered to show us the place as soon as we came in. He also kept in touch as time got closer to my move in date. Very kinda and helpful
Narine Harrygin
January 5, 2024
One of the best CubeSmart. Leo help me get the best unit for my needs
Debra Singh
January 5, 2024
Leo help me with my move in. The amenities are the best at this cubesmart
Ajibola Ojo
January 5, 2024
Leo was very helpful, and patient. He asked all the questions that I had. I’m glad I close this location.
Ouli D
January 3, 2024
Kavin is very professional. He takes his time to explain clearly and concisely all the information the customer needs to know. Bravo! Great customer experience.
Lashaun Lord
December 30, 2023
Arvin from cube smart on 179st is Excellent and nice clean storage facility
Dawn “Dea” James
December 30, 2023
Arvin is really helpful. He help me by showing me the unit then he explained all the features of CubeSmart. I really like the service. Thank you Arvin
Nalanie suedat
December 30, 2023
Leo and arvin are verh accomidating. They expmain all ammenities to me. And all important information i need. I reccommend this cubesmart.
Ty De
December 29, 2023
Arvin was a great person to deal with very friendly and answered every question needed made sure I was confused about anything definitely will recommend
Stiven Perez
December 26, 2023
Kavin was very helpful and informative in the rental process. He walked us in and showed us the unit as well as the entry.
Lakpa Sherpa
December 22, 2023
Leo is very nice person he explains us all details about the storage he is the best
Ryan Sukwah
December 22, 2023
Definitely the best customer service these guys are hands down the best They listen to directly what you need when it comes to storage need and provide that service. Recommended 100%
Suzanne Williams
December 22, 2023
Excellent service. Kavin was professional and well informed. Very impressed.
may theus
December 21, 2023
Excellence services ??. Can't ask for more.
Kareem
December 20, 2023
This is such an amazing facility. This Cubesmart is a clean, well guarded, and the office smells amazing. When it comes to customer service everyone here is amazing. I was an auction buyer and I am totally satisfied with the bid I won. Thank you Arvin Leo and Kavin for a wonderful experience. I would definitely recommend this facility to all my family and friend and anyone that’s looking for storage needs.
Matthew
December 19, 2023
Henry Gonzales
December 19, 2023
Kavin was great help thank you
rizwana rahim
December 18, 2023
Great Customer Service by Store Manager Mr. Kavin! Friendly & Informative!! Surely recommend CubeSmart & Mr. Kavin!
eduardo toc
December 18, 2023
Leo help me with my unit. Good service
Nakharin Saeang
December 16, 2023
good service and nice staff his name is kavin and ler
jimmy ramlakhan
December 16, 2023
Leo was very informative and super helpful with our questions. Very professional and friendly. Overall his customer service was excellent ??
Shanna Marion
December 16, 2023
Great customer service, place is clean and very informative! Good on price as well -kavin was very nice and informative.
Daughtry Herman
December 15, 2023
Leo is the b
Javier Gonzalez
December 14, 2023
Kavin and Leo were extremely helpful and made the process extremely easy. They’re extremely professional and work fast.
Mary Portillo
December 14, 2023
Leo and Kevin are the best associate here. I had left something personal and they saved it for me.
Raymond De Jesus
December 14, 2023
Leo and Kevin are professional.
Marie Buteau
December 14, 2023
This cube smart is good. Leo help me by showing me around and letting me know about the facility and the amenities I can use it. The place is so warm and welcoming and it smells great.
Kenneth Ramsarall
December 14, 2023
This is one of the best and cleanest . Cubesmart I’ve been to. I really really enjoyed the experience coming here today. The store manager Leo helped me view a lot of units. He helped me check out all the sizes I need and fulfill all the paperwork I needed to get done. He also was very knowledgeable in letting me know all the information.. Thank you Cubesmart I really appreciate the service and I would definitely recommend this service to anyone.
Dr. Lakisha
December 13, 2023
Kavin was very professional and helped me find the right unit to fit my needs. I appreciate the level of service I received and his attention to detail in outlining the leasing process, terms, and conditions.
Keisha Facey
December 12, 2023
Very good customer service from kavin
Yaneth Rodriguez
December 12, 2023
Very good
Maria virginia Gomez hernandez
December 8, 2023
Leo help me update my address. This place is professional and clean
Darmilenny Monegro
December 7, 2023
Thanks to Leo for such good attention, I recommend it a ??
Tojuana Warner
December 4, 2023
Leo and Kavin has great customer service and great Managers. Really helped in a time of need
Mohammad Kibria
December 4, 2023
This place is nice clean and professional. Leo help me move in so quickly. He is very knowledgeable. Leo gave me all the information I needed and made my move in as simple as possible. I recommend this cubesmart to all.
Mack Million
December 4, 2023
Nice clean and safe location. The staff had no problem showing the different sizes and explaining the prices. Kavin was individual who helped me. This man deserves a raise.
Rodney Auguste
December 4, 2023
Leo helped me to resolve what I came in for and I thank him!
monument cleaning
December 3, 2023
Kavin was very helpful, professional and kind. Thank you! Irene
Chantol G
December 3, 2023
I am very pleased with my experience here. Kavin has been very informative, professional ,very pleasant and very helpful in assisting with the new unit,this morning. I definitely recommend this facility and location.
Donald Duncan
December 2, 2023
Good service. Quick move in. Thank you Leo. Leo is a professional
Martine Wiss
December 2, 2023
Leo was a great guide for us.
Anand Bharat
December 1, 2023
This place is nice. Thank u Leo.
Ryan Rak
December 1, 2023
Very nice Leo
Dewan Choudhury
December 1, 2023
Thanks to Leo
Paulette Scotland
December 1, 2023
This facility is good. Leo help me. He was very pleasant
Makeda Peters
December 1, 2023
Leo was so helpful & pleasant to work with. He made the process of moving into my new storage unit so easy. His energy is so warm & inviting. It was an amazing experience to be supported by him.
Jean Flemens
December 1, 2023
Good service. Clean facility. Leo help me move in quickly. I love it here
Radion Iskhakov
November 30, 2023
Great staff! Leo was very helpful!
Shuvojit Saha
November 30, 2023
He was very helpful Kavin
Rodney Gillin
November 29, 2023
Nice service Kavin
Maricela Palma
November 29, 2023
(Translated by Google) Kavin was very kind and good service. (Original) Kavin fue muy amable y buena atención.
Md Anowar
November 29, 2023
Cube smart Kavin good job
Hailey C
November 28, 2023
The place looks good and the people are nice
Alissa Toussaint
November 28, 2023
Leo Very understanding and patient
kayla gordon
November 27, 2023
I love Leo customer service it’s amazing, very friendly and sweet ??!!
Priscilla Ortiz
November 25, 2023
Good and dash service by Leo. This place is clean and smells good. It was an easy process to move in
Noel Angeles
November 25, 2023
Great service. Would definitely recommend.
Sophia Verna
November 24, 2023
Arvin (manager) and his staff are really help ppl and are awesome with payment reminders
Robert Oliver
November 24, 2023
This is a clean facility. Manager (Arvin) and staff are very pleasant and really help the customers
Gladys De leon
November 24, 2023
Good service at this place. Leo help me.
Valentin Angarita
November 24, 2023
Leo id a professional at this location. He help me move in. I Would recommend this cubesmart. The place is clean it smells good and the Customer Service by Leo is the best.
Carlos Carvajal
November 24, 2023
This place is one of the best cube smart. It’s very clean. Leo and Arvin are professional. I’m a please with the service and I would recommend anyone to store at this location.
Jeniffer Moreno
November 22, 2023
Kavin was nice and knowledgeable. Arvin was also great. But the free truck and driver situation is very difficult. They are not easy to work with. I ended up canceling my unit before I could even move in.
Ryan Reitano
November 20, 2023
Leo was a good rep. The place is professional. He help me move in and out.
Stephen Quinones
November 20, 2023
Professional and well spoken.
Franck Torchon
November 20, 2023
Good service. Thanks Leo
Amari
November 19, 2023
Edna Quiaem
November 19, 2023
Rent a unit 10x10 from Kavin
Maurice Hinson
November 19, 2023
Me Kevin was very helpful,and kind he went above and beyond to make sure that I had the right storage space for my belongings thanks Kevin
Spanky Wadley
November 19, 2023
So far so good. The place is clean temperature controlled. The staff seems to be polite and courteous and knowledgeable. At this time I will be giving you five stars.
EDGAR NEWMAN
November 18, 2023
Calvin did a good making sure I understand the whole process. Thanks cube-smart
Aphtaayte Wright
November 16, 2023
Easy sign in process. Good customer service from Arvin
Sherland Campbell
November 15, 2023
This place is clean, professional. Leo help me with my payment. The team is amazing. It’s a pleasure to store with cube smart
ishwardat Basdeo
November 14, 2023
it was pleasure doing business with cubesmart and rep kavin
Seven God
November 12, 2023
Leo help me move. And he's professional he's very good.
ashish c
November 11, 2023
Leo and Arvin were great. They were so kind and informative throughout the whole process. Definitely recommend if you are having second thoughts !!
Michael James
November 9, 2023
Good service Leo and Arvin. This place is clean
Trufl Delano
November 9, 2023
Leo was very helpful here at the Cube smart storage unit and I’m pleased with the service!
jadakissez Rod
November 7, 2023
Arvin and Leo help me today they was very helpful.
Ena James
November 5, 2023
This place .is clean and professional works here. Leo is a great worker. This place smells great. Thank u Leo
Shawn Anthony
November 2, 2023
This facility is clean, and the staff is helpful. Leo help me move in and enroll in autopay
David Neish
October 30, 2023
Very nice place the staff at the location are very helpful and knowledgeable.
justin T
October 30, 2023
Great service, Kavin helped me out
Angel Marty
October 28, 2023
Felipe Carmona
October 28, 2023
Very quick easy and offered many options and informed me of all the policies.thank you kavin
celest anthony
October 27, 2023
Thank you Leo you were a great help.
Jarvis Speas
October 26, 2023
Leo Excellent ??
Damon Johnson
October 25, 2023
Fast and efficient
princybu1
October 25, 2023
This associate is very knowledgeable and courteous Kavin is exceptional
Blanca Carranza
October 24, 2023
Leo was very helpful. He showed me the unit and answered all the questions I had. Very accommodating.
Emilio Mazariegos
October 24, 2023
jinat rehana
October 22, 2023
Nice , neat and clean
Armani Davidson
October 21, 2023
Leo was very fast and helpful and kind. I walked in and he helped me right away by showing my different units explaining all of my options. Just like that, I was moving in in only a few minutes.
Svetlana Khaimova
October 21, 2023
The best customer service
Samsul Khan
October 19, 2023
Good price and safe
Mukit Hafiz
October 17, 2023
Details explained by Kevin.. Good customer service
Yuchen Liao
October 16, 2023
Ok experience so far. Sometimes you say hi to the employees they just ignore you. Pedro is exceptional though, he is very helpful and friendly. I would recommend anyone who wants to rent the storage go through him.
Rosanett Tucker
October 16, 2023
I had a great experience with renting my unit. Kavin was very pleasant and knowledgeable of the facility and I am very pleased with the unit.
Xavier Scott
October 14, 2023
Leo was very helpfully pleasure to business with cube smart Leo He’s going to make a great pilot one day just keep up the good work Leo
Larry Newborn
October 13, 2023
Jose Andujar
October 12, 2023
Best cube smart with Leo anf Kevin they hello me underdtanf the policy with cubesmart
Alex Maitland
October 12, 2023
Shakil Hossain
October 11, 2023
"It was super easy to setup everything I needed online before arriving. The employee working in the office when I closed out my unit was very kind and professional. It was a pleasure speaking to him!" LEO, R. (Manager) at this location is very understanding, cooperating, helping person...
Corrine Bartley
October 11, 2023
Great service! Kavin was excellent!!
Ancil hazelwood
October 10, 2023
Good kavin
KJ Productions
October 9, 2023
Great customer service. Leo was very helpful and should get a raise lol
Why Mehhh
October 9, 2023
Leo helped me out a lot. A great worker.
Crazy Bouie
October 7, 2023
Shaikh Ahmed
October 7, 2023
Leo was amazing and patient and showed us two types of storage unit on two floors. This is we’re amazing happens
Aissata Balde
October 6, 2023
Adrian did a good job today
Daphney Rivera
October 5, 2023
My first date was July 16th. I just went to remove some stuff there is RAT piss and poop everywhere. I had to toss my mattress because there are bed bugs everywhere. I will definitely be utilizing my insurance for all of my items that were damaged. to think they had the nerve to charge me a late fee when all my stuff is damaged..
Mialani yarbrough
October 4, 2023
Today's experience with Mr Arvin was very delightful and his professionalism was excellent. I would recommend CubeSmart to my family and friends due to Mr Arvin helping me today
Aimon Sikder
October 3, 2023
Leo and Arvin was helpful
Jean Lundi
October 2, 2023
Perfect good job Leo help me right as soon as I walked in. He greeted me and show me the units I was interested in. Then he explain about the promotions. Best experience at a cube smart so far thanks to Leo
Shalene Moss
September 28, 2023
Soon as I walked in I was greeted by Leo with a big smile. He immediately showed me my unit and explained all the details. We went over all the paperwork and I was in and out faster than I thought I would be. Great customer service!!!!
Rav Violi
September 27, 2023
ARTYOM GABRIELYAN
September 24, 2023
Kevin is a great person to work with
Laverne Simmons
September 23, 2023
Leo the best customer rep I have ever dealt at the facility on Jamaica ave knows his work and have excellent interpersonal skills
A.Gofur Hossain
September 18, 2023
They are Very co-operative specifically Mr. kavin is very helpful.
Peter McWhinney
September 16, 2023
Took a bit of time to go through it all online.Added a Star for Leo’s great service.
Josue Thelusma
September 16, 2023
Great place and great staff.
Khalid Zaid
September 7, 2023
Khaledur Rashid
September 4, 2023
Well cube smart is cube smart...
Max H
September 2, 2023
The support and management were very kind
John C
August 28, 2023
Quick, simple and efficient every time! Thanks Arvin for the help ??
Taji Anderson
August 21, 2023
Arvin was a great help to me and my aunt, he knew his stuff he was quick and I am a happy customer thank you Arvin.
Renee Jackson
July 24, 2023
The WORST CUSTOMER SERVICE EVER Not only do they go up on your fee every year But it's mice droppings all in my unit. And the response that I got was. Oh, yeah, we heard about that.... I will be closing my account this week..NEVER AGAIN
Hector Martinez
July 24, 2023
A Safety Concern at CubeSmart Storage Facility Rating: ????? (1 out of 5 stars) Ensuring the safety and security of our belongings is paramount when choosing a storage facility. Unfortunately, my recent experience at CubeSmart Storage Facility has left me deeply concerned about the level of safety provided to its customers. During not one but two separate visits, I was shocked to find that the lights in front of my unit were not working. As a result, I was left fumbling in the darkness and had to rely solely on my cell phone light to navigate the area. This lack of proper lighting is not only inconvenient but also poses significant safety risks, increasing the likelihood of accidents or potential hazards within the facility. Moreover, it was disheartening to encounter a broken elevator on one of my visits. Without a functioning elevator, accessing my unit on a higher floor became an arduous and potentially dangerous task, especially when transporting heavy or bulky items. A reliable storage facility should prioritize the maintenance of essential infrastructure like elevators to ensure customer safety and accessibility. Safety concerns were further exacerbated by the squealing front entrance gate due to rust, a problem that seemed to persist despite previous feedback. Such neglected maintenance is not only an annoyance but also indicates a lack of attention to safety and security measures. Regrettably, the staff's unhelpful attitude and lack of urgency in addressing these issues were equally troubling. As customers, we rely on the facility's employees to assist us in times of need, particularly when safety is at stake. However, their indifference and disregard for our concerns further eroded any confidence in CubeSmart's commitment to customer well-being. To entrust our belongings to a storage facility, we expect a clean and secure environment that prioritizes safety above all else. My experience with CubeSmart Storage Facility has unfortunately demonstrated a failure to meet these essential requirements. It is crucial for any storage service provider to prioritize the safety and security of its customers' possessions, and I must caution others to carefully consider their options before entrusting their valuables to this facility. Update: Again, I recently had an extremely disappointing experience with Cubestart Storage. From the moment I rented a storage unit, I encountered a series of issues that left me frustrated and dissatisfied. First and foremost, the presence of mice in the storage unit was absolutely unacceptable. I entrusted my belongings to Cubestart with the expectation that they would be kept safe and secure. However, the discovery of mice droppings and damage to my items due to these pests was distressing. It's alarming that such a basic concern wasn't properly addressed. Additionally, the ongoing issue with the lights being out in the hallways was a major inconvenience. Navigating through a dimly lit environment posed safety risks and made the overall experience unsettling. I felt as though my security and comfort were compromised due to this negligence. Moreover, the overall cleanliness of the facility left much to be desired. The dirtiness and lack of proper maintenance were evident, creating an unsavory environment for both customers and their belongings. It's disappointing that Cubestart didn't prioritize the upkeep of their facility, as this greatly impacted my perception of their services. In conclusion, my experience with Cubestart Storage was far from satisfactory. The presence of mice in the storage unit, the persistent lack of lighting in the hallways, and the overall dirty facility highlighted a concerning lack of attention to customer needs and facility maintenance. I hope that Cubestart takes these issues seriously and works to improve the quality of their services for future customers.
John Sullivan
July 12, 2023
Facilities are clean. Staff is professional and courteous.
nick dillon
July 12, 2023
Came in today and got great customer service from Pedro he got me squared away with a unit in less then 10 mins.
Kimmie ed
June 30, 2023
Got awesome customer service from Johnathan today. To my understanding this is not his location but so glad he was here today to help me out. Its always nice when you encounter genuinely nice people.
keyanna Davis
June 29, 2023
This place is extremely unsanitary I had rat pellets in my storage room highly disgusted.
Edinson Restrepo
June 12, 2023
Excellent staff, very polite and very clean place
Catchin Ls On SNKRS
June 6, 2023
Too expensive. Nice got into my stuff.
Bella Cowan
June 4, 2023
Professional staff. Clean facility
Nazaire King
June 3, 2023
The costumer service and how informative the workers were. Everyone was so helpful.
BeckyJ
May 31, 2023
IMEX Traders
May 28, 2023
Jonathan is super, super professional and gave the BEST customer service possible. Couldn’t ask for anything more. I’m extremely grateful.
Briana bharat
May 11, 2023
The staff that help me out that day I can rule she was very attentive very friendly and very helpful. I recommended you guys highly.I hope this helps????
Michael Hill
May 11, 2023
I was assisted very well, and any questions I needed help with were answered expertly. Customer service was very welcoming and I didn’t feel any tension from the interactions. I was assisted by Aruin through my experience.
Malaika Awoko
May 7, 2023
Visited and was helped by Kendra who was very helpful and lovely towards me while explaining the rules and product information!
Rakila Mohamed
April 29, 2023
Alan was so caring and accommodating during my visit. Nicole and her new trainer were very supportive informative and understood my concerns and needs. So touched by this team and I highly recommend them at CubeSmart.
Kashonda Moody
April 27, 2023
Pastor Cheryl
April 25, 2023
The customer service of the manager and staff is immaculate. Both are very supportive to my storage needs.
Alex Platero
April 23, 2023
Mervis Edwards
April 12, 2023
Great
Edwin Concepcion
April 7, 2023
Very nice and very helpful
Purajit
April 3, 2023
- smooth, easy process - good prices - convenient ways to access the unit - good customer service However, I wish we weren't forced to buy a lock and could use our own.
Abhishek Gupta
April 2, 2023
(Translated by Google) God bro (Original) Gud bru
Loretta Stephens
March 31, 2023
Eric was very efficient and took care of everything!
sivel lee Aquino
March 26, 2023
I’ve been with cubesmart for almost 2 years now. I never had a problem. The staff are always helpful especially Kendra at the front desk. She was very accommodating.
Bryon Felton
March 25, 2023
Eric was very helpful and professional
adam mansour
March 10, 2023
Nice service
Elizabeth Santamaria
March 7, 2023
The customer service representative was so helpful, profesional and fast in helping me get the proper size for my needs. Thank you!!!
marina khaimova
March 6, 2023
I work with young man Erik he was an amazing person with the best personality. Very professional and detailed with all the questions that I had. You are amazing person Erik
Aaron Smith
March 4, 2023
Very helpful and professional.
Freda Armstrong
March 3, 2023
DON'T USE THIS STORAGE LOCATION! Customer service is nonexistent here, their store manager Kendra Pelle repeatedly berates customers who visit this location. I've personally witnessed this staff member speaking down to immigrants, cursing, mumbling under her breath, & having no desire to assist patrons with issues they face in the facility. If you want quality service paired with your storage experience save yourself the trouble & use a storage facility that has employees that can be of service with rates that are reasonable. I needed to have police assist me after the store manager yelled at me via intercom & refused to assist herself. I've reached out to CubeSmart to no avail which doesn't surprise me. Keep in mind businesses always respect NEW patrons so they can collect your money. The sentiments of those who have been in the location beyond an introductory visit are telling their TRUE experience on the overall energy at this establishment.
Sabrina Roze
February 26, 2023
Eric helped us a lot and was very nice. Very good experience.
Kenny Oliver
February 23, 2023
The management and staff is very helpful and good ??
Self Made
February 15, 2023
Very professional and people friendly
Suzette Ashley
December 31, 2022
The store agent was a pleasant person she attended to all of my needs. She explained everything so I could understand everything. She makes sure that if I need anything I can call or go into the office. Even though I don't remember her name . It was a pleasure doing business with her, and she does a great job representing cube smart. Thank you
Kenni Dunn
December 31, 2022
Kendra Had Excellent Customer Service ‘ Was Patient And Helped With Everything ‘
Angel Marte
December 23, 2022
Sharon Demarco
December 14, 2022
The girl that helped me was so professional. She was a pleasure to work with.
Jasmin C
December 12, 2022
DO. NOT. USE. THIS. FACILITY. I have many grievances and very little patience to go over every single one but I'll give the basics in hopes it will help someone else. Customer service is nonexistent in this location. The employee available most at this time is a young woman who hates her position & ensures to carry that energy over to their patrons. Cursing, mumbling under her breath, & having no desire to assist with simple issues are all part of her expertise. The elevator has issues periodically (a week being the longest I have proof of personally), keep this in mind if you're in need of disability access. Not to mention the price goes up every 4-6 months after getting out of your initial rate. Save yourself the headache & use a storage facility that has employees that can be of service and rates that are reasonable.
Gary Curtis
December 10, 2022
Shayne Roberts
December 4, 2022
THE STAFF AT THIS SITE WERE VERY PROFESSIONAL AND HELP FUL. I THINK HIS name is allen. Just perfect
Asia
October 30, 2022
THIS PLACE IS DISGUSTING! They allow homeless people to roam the place and not to mention there’s a roach infestation! I came to check on my unit and the unit below had ROACHES coming out of it, absolutely disgusting! I want my money back
ELIZABETH BROWN
October 30, 2022
Diana Knowlton
September 13, 2022
Every 6 months go up high the price to much money
JudahGirl Johnson
August 27, 2022
Machela was excellent. She was very detailed and knowledgeable of the services that are provided. I had a very positive experience and amongst several storages felt like this was the best choice. Thank you Mechela
Anil R
August 20, 2022
Carl was very professional & did an amazing job helping me select a cube!
L. Pamela Daniels
August 14, 2022
The price was right and it was easy to store my daughters dorm "stuff" and items for school. It was also very convenient for her and the people who work there were awesome to her and me. .
Phil Jackson
August 7, 2022
Carl was great thanks for hiring him
Donnie H
August 2, 2022
Staff are friendly and professional.
Raja
July 26, 2022
elevators has major issues please fix asap because maybe next time around you wouldn't be getting 5 stars
Iqra Ilyas
July 26, 2022
(Translated by Google) Good service Mechela (Original) Good service mechela
Kamral Mohammed
July 23, 2022
Alosha Arias
June 17, 2022
The price package was decent compared to other storage places. The employees (I spoke to two different locations in Queens) were very kind and helpful. I needed a cancellation and refund on one location to move to another and they were very kind about it and helped me immediately. The entrance for our unit is very convenient. The facility itself was clean.
Melanie Swaffar
June 6, 2022
All my items stood in perfect condition during the duration of my rent.
Michelle DeCanio
May 31, 2022
The parking and carts available made it easy to load and unload. It was clean, smalled great, and staff was kind and so helpful.
Michael Buchholz
May 25, 2022
Pleasant front desk experience. Clean facility
Kat
May 24, 2022
Zero stars, My clothes were ruined it had some kind of chemical or some kind of bleaching agent all over it was totally ruined, I did not get compensated for it even think of suing.
Dan Morales
May 22, 2022
dwayne carter
May 20, 2022
ALEX YOU ARE A REMARKABLE REPRESENTATIVE TO HAVE AT THE FRONT DESK WITHIN CUBE SMART. THANK YOU FOR YOUR CONTINUOUS PRESENCE AND EXCEEDING PROFESSIONALISM. YOU MAKE EACH AND EVERY ENCOUNTER TRULY PLEASANT. TO CUBE SMART OFFICIALS “He needs a promotion not a raise.. He is the definition of the Cubesmart culture” Words from my sister.
Joshua Lewis
May 13, 2022
Kendra Pelle was extremely helpful and friendly.
DJPHATCHILD, IAN “DJ PHATCHILD” Davis
May 10, 2022
Very expensive
Tiffany J
May 1, 2022
The staff are phenomenal from the sign up process to the check out.
Bambie Canta
April 26, 2022
I like the service of the driver and truck pick-up. It really helps me a lot in storing my boxes , all at one time. Plus, the storage unit is clean and safe. Highly recommend it??
Aleksey Rubenov
April 20, 2022
I have been using CubeSmart for several months now and I am pretty satisfied with this facility. I like the cleanliness and friendliness if the staff. This location seems pretty peaceful and quiet and I feel safe storing my stuff here. I just wish the access hours were longer.
Victor Herrera
April 17, 2022
Yolanda Anderson
April 16, 2022
Great
Makeda Selasse
March 30, 2022
Fast and convenient service, clean and secured facility, and the professional courtesy and assistance of your personnel.
hector Sec
March 30, 2022
Graceful Transportation
March 20, 2022
They put a lock on my storage unit for no reason. I call them up and say that it was for no payment/then late payment. I said how is that posible if I have autopay and the money is debit automatically. He then says let me check your account your right, it was a mistake. That probably they got confuse and put it on the wrong storage unit. Imagine my stuff would have been thrown out because of their negligence or better said not doing their job correctly. Horrible customer service as well they want to get an attitude with you when they are wrong.
la maison de vetements
March 13, 2022
Jeanette Rivera
February 27, 2022
Clean, at all times, well lit. Easy hours to to enter your rental space. The only thing that bother me, was that I was not honor a partial refund since I didn't complete a whole month
James Griffin
February 6, 2022
you're gonna pay more for being a long time customer..no grandfathering in on prices..new customers get way better rates than older customers..
Maureen Perry
February 6, 2022
The storage is good but some of the lady at the front don't know how to speak to people
masa
January 29, 2022
This place should notify when they change business hours due to weather, holiday, etc. I messaged Brett who works for customer service to ensure that the place is open by the time I get there, because that day it was snowing. He told me they were open during its normal business hours. But when I got there at 5 pm, it was completely closed. And this actually was not my first time encountering an incident like this. I hope that they can clarify their business hours before they tell their customers so I don’t have to waste my time driving for 20 minutes only to see a closed store.
Maritza F.
January 19, 2022
(Translated by Google) Good prices, but are there items that don't have them? Like birthday cards? There are buts out of fashion.???? (Original) Buenos precios, pero hay artículos que no los tienen? Como tarjetas de cumpleaños? Hay pero pasadas de moda.????
Warren Smith
January 19, 2022
U need lights in the storage containers
Samantha Foster
December 29, 2021
Great customer service and the place is clean
Robert Tewari
December 3, 2021
Nice friendly staff. Also very helpful .
Courtney Galloway
November 7, 2021
Great storage experience, always accommodating, Glen was very professional and helpful.
Pamela P
November 4, 2021
Josh S
October 28, 2021
Friendly service and staff. Clean facility
Beautiversal Entertainment
October 13, 2021
Different staff all the time in overall clean. Next to big laundrymat and bus ttain transportation 3 blocks away!
Edgar De Leon
October 3, 2021
Thanks for everything
Eduardo Díaz
September 25, 2021
Really easy process to rent a unit from seeing it, all my questions answered and signing it thanks to the amazing General Manager Roudy! If you need storage go there worth every penny!
Paula Slader
September 25, 2021
Ms.ALI was very very helpful, and professional and very sweet I would do Business, with her again
Philip Paul Nicklette
September 25, 2021
Mr Biggz
August 23, 2021
Great staff, manager took care of my needs and the price was great.
Jose Ayala
August 20, 2021
Sam and Nicole are the best all the time please keep them
Eduardo Alvarez
August 20, 2021
It was so nice
jon krick
August 20, 2021
Customer service Beas excellent. Levy was extremely helpful and courteous
David O'Rourke
August 20, 2021
Mr. Levy was awesome and a pleasure to work with. Thanks so much for the years of service!
Diamonique Moraven
August 12, 2021
Clean & convenient location
Rich Kaiser Jr (The Hangrybeigechef)
August 10, 2021
Pleasant service from all of the Ladies & Gentlemen that work at this location. I was shown my unit options and was explained the pricing/rules/regulations clearly and prompt. I was setup within 10-15min, and ready to go.
Kathryn Bliss
August 9, 2021
Very helpful from jump, manager Tyasia Brown recommended the perfect unit for my buisness. I would highly recommend, Thanks again !
mib
July 22, 2021
the "manager", the dark skinned lady with dreads has a serious attitude problem. she claims to be the store manager. not sure if her name is Rudy or Jean.. but she is very unprofessional. She is very belligerent and disrespectful, especially over the phone. She's horrible towards many people, I've even witnessed it in person, whilst she was on the phone with someone she was grunting and rolling her eyes. if you don't like your job, get another one?? She's acting as if she's forced to work here. What is the yelling for? Verbal aggression? Awful service, period.
Lizette Smith
July 17, 2021
The place was very clean quite. And the staff very pleasant all the time.
Lisa West
July 4, 2021
I left this location in tears. I called to enquire what time location would be closing and was told 6:30 pm. I arrived at 6:15 pm and was denied access because it was too close to 6:30. I believe the employee’s name is Jean Pierre. She denied me a cart to tow my belongings on and said for me to do what I have to do until 6:30. I proceeded to offload my van because there were other clients going in and out unloading as well. She was very belligerent and yelled to the top of her voice using foul language, that I am here every week and she’s always seeing me. I feel very violated and disrespected in front of the public. No way should a customer be treated that way. Everyone around stated that they also had a negative experience with this employee before. Because I asked for her name to make a formal complaint she threatened to evict me from her cubesmart and ordered me to leave her premises using explicit language. The internet has closing time as 7PM. She denied me access because I arrived at 6:15 PM. Check the cameras on this day. You can verify that I came with enough time. To be treated this way is inhumane. She did not know if I had to empty my van so that I could have room to sleep in it. The language she used and the treatment of me in front of other customers is unacceptable. I have been a loyal customer to cubesmart for many years but I have to rethink that. As I was leaving a truck came with persons who was let in. This is unfair. Equal opportunity is not upheld nor respected at this establishment. I came there stressed out and left feeling much worse. What a pity!
Bret Whitney
June 6, 2021
Samuel Howard
May 28, 2021
Allsportstees tees
May 22, 2021
Rat droppings all over my unit. Mice ate through an ottoman made from leather and plywood. Might still be in there I’ll add the photo later. I wonder if I want to change units to a cleaner one will they hassle me or provide something? It’s disgusting.
kabir hossain
May 22, 2021
James Dorans
April 30, 2021
Actually a very nice secured storage place.
Ana Maria Checo
April 19, 2021
I went to the stirage on april 16 2p21 at 5pm one woman and a man so rude. The woman was upset. EcUsei forgot my pin aftetr 8 months was my second time at this place at 6;20 the guy told me that he will put the ekevator out of service and i will be locked at the building. U asjed for more time and told him just arrived from boston abd he saud no
Arnulfo Clauzel
April 18, 2021
tozo kokou
April 15, 2021
Nice
Veronica Estrada
March 27, 2021
Karl and Rudy were so awesome, helpful, and honest with me about rates. I am happy with my decision!
Jesica Marcela Ballard
March 23, 2021
Thurman Steward
March 22, 2021
Excellent service by Tysias Brown.
Joseph Hunt
March 11, 2021
Rubiyath Ahmed
March 6, 2021
The best experience at this facility. Ali was the first to settle me in 6 months ago....and through time Roudy the manager had helped us as well. She is amazing and sooo helpful and understanding of what my Husband and I need in terms of convenience. So happy I moved from public storage where the employees didn’t care to know us. They are always asking me about my son and get happy to interact with him. Even he looks forward to saying hello to them. Calls them his friend. Thanks ladies for being you and so professional and friendly.
morena mia
February 25, 2021
(Translated by Google) Reliable. They are very professional (Original) Confiable. Son muy profesionales
Pamela Price
February 22, 2021
No hassles, clean, well maintained facility! Great management too! Definitely at the top of the list for future considerations of our storage needs. Thank you Tyasia !
Geraldine Prince
February 22, 2021
Assist my cousin to store her things. One staff was nice to her called for information.
Mark Cantrella
January 25, 2021
Very clean & organized, Store manager Tyasia was very assertive and polite. Very helpful with prices as well ! Highly recommended
Maria Sanchez
January 18, 2021
Long term very reliable service.
Clodine Hawkins
January 14, 2021
My items were stored at this location for about 6 years. Nothing was damaged and everything was clean when I moved out. The staff was very helpful when I called regarding billing and other issues.
Mr. Mikhael Gabriel
January 5, 2021
Storage full of mice,your stuff will get damaged and insurance will not cover a single dollar
Sharema Collum
January 3, 2021
Customer Service And They Valued Me As A Customer. They Even Waived The $10 Late Fee When I Was Moving Out Because I Always Paid My Bill On Time.
TWY Events
January 3, 2021
Really no stars. They have vermin infestation. I am very disappointed and have to buy new belongings to furnish my new place.
AOP Love Live Life, Proceed Progress
December 30, 2020
Got a call from cube smart today and In regards to a payment for my unit and I was confused as to how it didn't go thru, but I was helped by a lady named Tyasia Brown, (I had to get her name) Who was extremely patient with me and walked me through all the options to get my payment back in order, via website or the new app. I opted for the new app - which is a little glitchy but it's new as Tyasia Brown informed about. My payment went through and now I'm a happy camper.
Abid Mujtaba
December 30, 2020
Laurie B.
December 26, 2020
Very nice facility, clean and nice staff
Chris Gallegos
December 16, 2020
Great service as expected
lord pyro
December 12, 2020
Quick and easy to get in and out no hassle
Nazmul Alam
December 10, 2020
Customer service was very good. Everything was clean.
Ana Torres
December 2, 2020
The service and the. Place is clean.
Shanique Gordon
November 2, 2020
I very convenient for me
John Sudlow
October 29, 2020
Iesha T
October 7, 2020
Had a great experience here today. Glad I went with them for my mother.
Johanna Prieto
October 5, 2020
kaycee long
September 28, 2020
Comlavi Tossou
September 27, 2020
Customer service. I worked with two customer service rep. The 1st Ms. Ali was very professional and polite. Because of her professionalism, I decided to get the locker. Then on sign up day, I met Ms. Jean-pierre. She was rude, cutting you off when you are talking, will not answer questions but responding by insulting customer intelligence. I received a call from my institution same day I signed up that I have to stay in NY. So the Next day, I came back to return the locker. She was there again macro-managing what Ali was doing, refusing her to even mention refund option. So not even "We are sorry we cannot refund you". I paid $45 and next day I don't need the locker anymore due to schedule change and nobody even mentioned refund options. I will certainly recommend CubeSmart but not this one unless this change of customer service attitude from Jean Pierre. People may come to look for storage maybe because some stress going on in their life, and yet this girl added more. What a shame.
Bern Vigz
September 25, 2020
George McCullough
September 24, 2020
Really on only one knock on Cube smart and that's just accessibility needs to be extended passed 7:00. it's really too early to be closing for storage facility. Some people are just getting home from work and having to travel and get there in time is a strain. Clean,but you have to surrender your ID just to use a cart,no garbage cans around the area, can't even throw a candy wrapper away.
Original Orain
September 24, 2020
I’ve Rented A Unit A Lil Over A Year Now. One Year And 4 Months To Ave Exact. Everything Was Fine Until Recently. I Went To Pick Something Up From My Unit And I Was Noticing A Lot Of Mice Droppings All Over On The Floor And All Over My Things. I Had Mostly Bags In My Unit. As I’m Taking Things Out I’m Seeing More And More Mice Droppings. I Then Noticed There Was A Dead Mice On Top Of One Of My Bags. I Told The Front Desk And They Told Me That Maintainace Is Off And I Should Come Back. & That He Can Clean It Out For Me. So I Put Everything Back And Came Back. When I Back I Told Them I Want Another Unit. So I Started To Go Through My Things. The Mice Chewed Threw A lot Of My Bags. Shoes And Other Belongings. Then Opened Another One Of My Bag And Saw ANOTHER Dead Mice In My Bag. Also The Unit Started To Smell Very Bad. I Had A Mattress & Bed Inside The Unit That Led Me To Throw Out Completely Because The Mattress And Bed Had So Many Droppings On It And Smelled Very Bad. I Took Pictures And I Also Told Management. Management Told Me They’re Going To Try To Get Me A Credit. So On Top Of Paying For My Unit Every Month I Lost A lot Of Money By Throwing Out Things That Were Brand New. Very Disappointing.
mohammed rahman
September 24, 2020
Monique Sessoms
September 21, 2020
Marlene Rodriguez
September 10, 2020
Manager was very nice and efficient. Look forward to hopefully a pleasant rental for the amt if time I’m renting.
Gloria Vasquez
September 3, 2020
Super nice people... friendly and always willing to help
Biruta Piper
August 26, 2020
This place is great! I've rented space from a lot of different places and this one was the best! The place is clean. The people are very friendly, polite and respectful. It didn't matter the question or concern, they always responded nicely and promptly. I would recommend this location any time. Manager is Tyasia Brown.
Appolonia Atambi
August 14, 2020
It is very net and the workers are very cordial
jay chee
August 9, 2020
Quiet and easy going. Very friendly staff and customers.
asmat sarguroh
July 29, 2020
Ana Checo
July 22, 2020
The girl that help me was really nice
marsha lewis
July 16, 2020
Easy access to get stuff out. Had a good security system to punch in the code to go in the storage and elevator. The place seems very modern and clean.
Quiana W (Kiki)
July 14, 2020
The ladies at the front desk are so pleasant! Everytime I need to go inside, they are so welcoming and create such a friendly environment. I feel really confortable asking for help or briefly chatting about their day. I wish there was a garbage can, somewhere in the separate storage building... There isn't a LOT of trash scattered around because obviously someone cleans it up but random empty beverage bottles, tissues, etc can be found in corners, in the elevators or in the parking lot.
Marisol Viner
July 12, 2020
It is clean secured and safe to go at any time. The workers are kind and caring
Michael Webster
July 12, 2020
Rafael Yepez
July 9, 2020
(Translated by Google) Customer service is very good (Original) La atencion al cliente es muy buena
Muhammad Rashid
July 2, 2020
Very Friendly stuff and help full
Jerick
July 1, 2020
Phylicia Matheson
June 24, 2020
The customer service and cleanliness of the facility.
Errolyse Savage
June 21, 2020
Customer service is excellent
Laru Luvli
June 19, 2020
Naheed Wasti
June 1, 2020
Edwin Olivo
May 6, 2020
Pamela Carter
April 30, 2020
The customer service was excellent! The young lady was pleasant and professional.( I believe her name is Ayesha.)
Edwine Mentor
April 5, 2020
I was happy about the staff showing me around when moved. However, sending a second bill less than 8 days after moving is unacceptable. They should not generate a bill so soon. What if I move before the bill is due?. This is very upsetting.
Rick Martial
March 25, 2020
Moved my stored items out of this place a couple of years ago due to all of the mice & rats running all over the place in this storage facility. Taught me a big lesson when it comes to being more careful & actually checking out a storage facility, before storing my possessions there.
Novelette Radway
March 20, 2020
Great customer service. Would recommend it to anybody who is seeking storage space.
Peter Dilshan
March 7, 2020
Anthony Godwin
March 7, 2020
CESAR GONZALEZ
March 7, 2020
Norma Parra
March 3, 2020
Kazi Banna
February 27, 2020
José Capistran
February 25, 2020
Nicole Childs
February 6, 2020
Jishan Alam
January 15, 2020
Patience Richmond
January 8, 2020
Clean and friendly staff
Cam Floors
December 3, 2019
shavar grier
November 22, 2019
Jose Tejeda
November 9, 2019
horrible they rise the price without notice
Joseph Dertinger
November 6, 2019
Clean
carlene Abrahams
September 16, 2019
Gus Lavida
September 14, 2019
This place is great with super friendly staff and good manager on duty always to help out. (sorry dont remember the ladies name) . I been with this location for years now and never a issue and the staff and management when i needed a rental due to my mothers illness and illegal eviction on short notice they was there to help us quickly. Never treated us bad and never ever had a issue with any staff but was treated with the highest customer service and help on what i needed from packing materials, locks, and even comfort i was in pain and suffering at that moment with my mom brain surgeries she had daily for over a year. Prior to signing agreement i did try other places but was not treated good and some places were very rude as to “ take it and pay or dont and leave sir, were busy and others to help” its sad but it was a lesson for me and my wife and one reason to this day we are still members of this location and always feel like the team here is wonderful and helpful always even to offer me a cup of coffee or ask how my mom is doing. Thank you again and thank you to the entire staff for always keep maintaince in this location clean, drama free and always a smile when a customer walks in. yours truly Christina Shin & Konstantinos Lavidas.
Anastasia Morris
September 9, 2019
Well the service is very good the customer service they are always pleasant and helpful and they know me by name ????
Jahidul Alam Milon
September 8, 2019
Shevy
September 6, 2019
El Reino De Dios El Shaddai
September 1, 2019
Julio Azevedo
August 29, 2019
This is a nice place to store items. I’ve never encountered a problem.
Laleeta Bhola
August 28, 2019
When me and my husband separated I had my own storage with my belonging and my kids belonging the customer service are great the storage it's big enough for whatever size you want to have parking and the parking lot is clean
Marcia Brown
August 22, 2019
AllReal Foreverto
August 20, 2019
It's cool
Rydell Kane
August 18, 2019
Jaime Tamayo
August 16, 2019
George Czeredarczuk
August 3, 2019
Determine Beauty
July 5, 2019
Eric is an outstanding agent and is very thorough and knowledgeable. It's a very nice and clean establishment!
Melisa bromfield
June 25, 2019
The staff there is very helpful also make you feel comfortable ????????????
Nkrumah Herbert
June 15, 2019
Great
Alberto “Tito” Silva
June 11, 2019
Nathanael Silvinish
June 5, 2019
Dorene Farnell
June 4, 2019
Omar C
April 23, 2019
This is a very clean place to store your valuables..the staff is very nice and attentive to your needs... They also have a van to rent for 10$ to help you move, which I thought was really great!!! They have parking spaces available to make your move even easier...If I ever have more things to store I will use this place again...
Ronald Lavalle
April 13, 2019
vgrxnd yt
April 1, 2019
cynthia mendez
March 31, 2019
No complaints. Girls are awesome!!! and helpful. Everytime I go in the I feel like I have friends. Thanks I appreciate all the help you guys give
Nancy Richardson
March 30, 2019
A great place to store your belongs. Staff is very professional and excellent customer service.
Betty Colon
March 8, 2019
Love this place customer service from Dazni was first class all the was. She was fast and efficient at her job.
SL Tech
February 28, 2019
Great Customer service
Vanessa Rodriguez
February 13, 2019
My experience was amazing!!! Thanks to Claylin and another doll in training, they were so nice and professional. Showed me a few units until I decided with one. I must admit it was very easy.
Julia Harris Mendez
February 7, 2019
Bellz J
January 31, 2019
I love the customer service at this location. They're really helpful and respectful. They keep you updated on what's going on with your storage and work with you. I thank the customer service agents for there great job!
Mayo Brown
January 26, 2019
Service is good had Honey Sahni as a rep she’s nice, patient. ????
NELSON DELERME
January 19, 2019
I have nothing to say , but goods regarding my experience with Cube Smart at 179th ST and Jamaica ave Queens..I reserved on weds night through web sit and first thing in the morning i was already call by a very friendly voice ..i immediately confirmed my locker..Friday i visited the cube Smart to finalize the rental, Only to meet with the same lady which i spoke with on the phone , She showed me the locker and i was in and out of the facility in less than 20 mins...Both ladies (Dazni Gim & Kleilin were extraordinary..Very kind and friendly , They know how to treat there customers..Thanks Again
Sonya Byers
January 16, 2019
The services offered do not help me it costs 2 not just store but to get rid of my family leftovers my hope is that the franchise would spend more time identifying their clientele
GlennClyde Turner
January 12, 2019
Crystal Bns
January 2, 2019
Honey/Klay store manager great help!
Joseph A Toval
December 18, 2018
shahariar masum
December 11, 2018
Y Hamilton-Best
December 10, 2018
Christopher Kevin
December 9, 2018
Pretty good storage needs more adequate lighting and both elevators to work and need more efficient lighting in the parking lot
Yasmine Pinchback-Morris
December 7, 2018
Excellent customer service
Ely Cy
November 25, 2018
Nicole Marley
November 19, 2018
Donald Harrington
November 8, 2018
Timothy Frye
November 5, 2018
Nice clean friendly
Sheenita Press
October 29, 2018
Raven gave excellent cistomer service
kevin Raghnath
October 22, 2018
Booboo Kittykinsz
October 13, 2018
Security is needed. I believe there is a hate gang in Jamaica queens ny picking my key hole just to rearrange my storage belongings. Every time I go inside my storage unit there’s something that has been moved around or tainted. They have one camera on each floor so you can see who gets on and off the elevator at that floor but it’s not enough to keep things safe!! Wouldn’t it be better to have 24 hour surveillance cameras or human being security guards walking around the floors to make sure they can observe and report? CCTV survailence? Idk what to do anymore. The perps don’t even have the decency to put my belongings back how they found them. It’s like they want me to make a complaint because they know it won’t be solved.
Tasha Pearson
September 25, 2018
J Love
September 20, 2018
Rude staff and they up the price on you.
wayne dean Morrison
September 20, 2018
Customer service is horrible...I've had a defective hasp for 18 months now yet my account is up to date...
Epic Technician
September 3, 2018
Michael Merritt
August 23, 2018
Linda Tilak
August 18, 2018
Monique Drakeford
July 28, 2018
chantal hylton
June 27, 2018
Roseline Jeanty
June 19, 2018
Very clean and the services are top of the line
Melody Tiburcio
June 14, 2018
Had the pleasure to be helprd by stanley, great cust service skills...Very nice experience!!
SEOT'TRA NEWBY
June 13, 2018
STAFF VERY ACCOMENDATING STORAGE PRICE ON SPACIOUS STORAGE UNITS QUITE REASONABLE
Lorna Moore
May 24, 2018
Ladies at the front desk were AWESOME!! The space I got was perfect. No complains at this time. Quite satisfied. Thank you!
algor gervais
May 15, 2018
kimmy B
May 13, 2018
ander 900
April 20, 2018
Johanza Blaize
April 10, 2018
Brasai Butler
April 4, 2018
Barnaby Infante
February 27, 2018
Wajid Ali
February 25, 2018
victor urbaez
February 22, 2018
Wally K
February 11, 2018
After calling two times to close an account and being told I would be called back after inspecting the unit, I had to physically go there and of course no one checked the unit. Three girls just sitting there laughing and talking, unkept and unprofessional! I will be complaining to the general manager and corporate office.
KeyyStrokes LLC
February 6, 2018
Vadim Nobel
December 17, 2017
bathroom broken, small lockers 10 feet of the ground, had to carry a ton of stuff up a stairs dropped some stuff and broke it
Karen Williams
November 2, 2017
Tiffany Hallett
October 26, 2017
Jamilah Janvier
October 20, 2017
Danzi was soooooooo nice informative and helpful!!!!! She really is patient and broke down everything to me in a clear concise way. We even joked together while we were waiting for things to go through. She a great addition to your team.
upper core
October 8, 2017
My first time here. So far my items are intact. Been three weeks.
Rudolf Malle
October 7, 2017
First month free.... ask customer service else you'll loose it. Lol
Nessa Rodriguez
September 11, 2017
After being a customer for more than 6 years I have received the absolute best service from Arvin! He helped resolve my issue and for the first time someone has gone above and beyond to support me and my unit! Thank you Arvin!!!
Jonathan Singh
September 11, 2017
Rick Fortuney
September 9, 2017
Luz Santos
August 18, 2017
Great customer service from shenelle/stanley thank you for your service all concerns and questions answered politely. I recommend cubesmart 100% at 179-36 Jamaica ave
Chami Singh
August 11, 2017
Sheldon Munesar
July 28, 2017
Extra Storage at a wonderful price and excellent stag on hand to help you out
Desiree Guita
July 26, 2017
SHAY Banks
July 19, 2017
King Combs
July 6, 2017
I was rushed by employee and her girlfriend who doesn't even wrk there to unpack my rental , your employee took my money and application for rental and then told mid way of me packing that she has to go and that I would have return the next day ! That was so inappropriate to me . The place wasn't closing for 40mins when they told us we may have to stop bcus their other employees have to shut down the building . I became very upset bcus the next day was Independence Day & I knew u all weren't going to be open . She did told me I had to take all my things off the truck at once while she stood there hounding me the whole time, not a great experience
Sean Franklin
July 4, 2017
They are the worst. They're automated system has been broken for months and they are too cheap to fix it. They ruined everything convenient about having a storage space.
Vape Guy
June 25, 2017
Great place. The staff is always helpful. Prices are alright.
orrin lewis
May 30, 2017
Excellent service and a very clean place.
Angela Amole
May 22, 2017
Md West
May 13, 2017
I am always satisfied with the professional service from the 179-36th Street location. The care and attention to detail is why I've stayed; from the General Manager right down to all of the staff at that location. I don't want to mention names...just in case I forgot one...thank you all and keep up the good work!!!
Yekutiail Blaustein
April 27, 2017
Its a facility with a hard working staff who is extremely professional and helpful. Very clear with the rules, very lenient, and very giod price in my opinion ??????????????
Shannon Foote
April 15, 2017
It depends who is working. Some days I come in and the staff is super friendly and informative and other times I am brushed off and it takes a long time to be helped...the place is very clean and I feel like my belongings are secure. The worst thing about CubeSmart are the hidden fees for payment. I hated that I always had to come to Queens (where I no longer live) to pay for the month otherwise pay over the phone for an additional $3 dollars. Such an inconvenience for your guests.
Andrew Park
April 9, 2017
I arrived there, but there was no explanation about mandatory insurance. When I reserved here online, there was no information about mandatory insurance. I was traveling outside of the country when I reserved here. So, I called this local office where I reserved, from outside of the country. I explained that I was traveling outside of the country and I would go to this office directly from the airport on that day. The clerk said that everything would be all right. But, when I arrived there, the clerk told me that there would be mandatory insurance charge every month. I felt cheating the customer. No explanation about that when I reserved andine and when I called there after reservation. I had no way because I brought some baggages to store. If I knew earlier, I could find other company or place. I didn't feel good about this situation. Please be careful and check about insurance charge before you reserve or you go there.
disarie jacob
April 4, 2017
Thank you for being kind and courteous I will recommend any one who is looking for a self storage unit to unit
Nelly James
April 1, 2017
Thank you guys for an excellent service. Big up to Stanley who was always willing to assist. Great team at this location.
S Reid
March 30, 2017
Christine DiBona
March 28, 2017
It was very organized & informative. David was very helpful in showing me different units until I found the one for me. He explained how everything worked & my access to the buildings. I would definitely recommend someone to use this company.
Gerilynn Shaw
March 26, 2017
I rented a storage facility from David Walters he was extremely attentive and new exactly what I needed to suffice my needs. I would recommend him to anyone.
Wilbert Williams
March 25, 2017
Great rates
MARIAH MOORE
March 13, 2017
Excellent Customer Service at this location! Stanley is THE BEST! I also had a good experience with Shenelle!
Angela B.
March 2, 2017
Great experience. I was happy with the space of the unit and the price was right. David Walters was very helpful and he explained everything to me in detail.
Kirsha Fearon
February 16, 2017
The service was wonderful by DAVID WALTER
A Baggely
February 12, 2017
For the monthly price they should have had someone assist me with the cart and pulling it and helping put things in the storage unit on top. I had to do it with a baby and it was difficult. It doesnt take anything to be considerate and helpful. Your customer service (as described) is not very good. I didnt find the 2 employees friendly. No smiles, no welcome. I said thank you several times without any aknowledgement.
Athen Augusta
February 7, 2017
2 out of 2 is not bad at all. Once again I had a great experience at the Cubesmart on Jamaica Ave. I was lucky enough to receive assistance from David Walters again. I live in Brooklyn but I made it a point to get a second storage at this location because I KNOW I will get everything I need!!!!!!
Doris Vega
January 30, 2017
Good morning... My experience at Cube Smart Storage was good , the Associates Ms. Shantelle Williams was very professional and helpful...
Jason Mcmichael
January 7, 2017
great customer service by shanelle. she was nice and polite
Andre Jones
January 3, 2017
Athen White
December 27, 2016
I had great experience at this site. David Walters was a tremendous help. He made it a point to go out of his way to make sure I was satisfied with my purchase. I highly recommend CubeSmart on Jamaica Ave.
Janice Campbell
December 5, 2016
Excellent customer service.
JEMAL COUNTESS
December 3, 2016
I am using CubeSmart to store the contents of my apartment during the course of relocation. I am, as I'm sure most people are concerned about clean, safe storage facilities that are conveinient yet secure. The space I ended up renting at CubeSmart in Jamaica, Queens was a Godsend. The salesperson Julani was very polite and professional as he helped me check into and secure my reservation while taking the extra steps to make me aware of CubeSmart operating procedures. I am very happy with my choice and encouraged by the level of courtesy and professionalism demonstrated by the staff. This is a great, new modern space that offers great prices and room options.
Jaimy Barnett
November 29, 2016
Shar Bae
November 25, 2016
Assaf Friedman
October 20, 2016
As a few years customer definitely rose from 179-36 Jamaica needs to get 5,stars she is an amazing person and customer service person she know the job. Assaf Friedman.
Alexander carela
October 19, 2016
Excelent service , staff was very helpful
Greg Razzano
October 16, 2016
Very courteous and friendly staff. Provide good advice and clear explanations of terms. Clean, well-maintained facility!
Candice Baptiste
September 20, 2016
This is my favorite facility. I've been a loyal customer for over 2 years now, and credit my positive experiences to Michelle Charles and her exceptional staff. I was saddened to learn today that Michelle will be transferring to another location! Please do not let this happen. We love her at this location, and do not want to see her leave.
Jongte Brown
August 26, 2016
Toyin Bello
August 22, 2016
Awesome. The ladies of CubeSmart took care of me. Very attentive and detail oriented. Who knew signing up for storage could be so fun. Thanks Michelle!!!! I forget the other lady name but thank you too!!!
Lance Steets
July 14, 2016
Jemma Townes
June 30, 2016
Michelle was extremely helpful and accommodating to our needs this assistant obtaining the right size unit needed for needs it was a pleasure going to the cube smart Self Storage and found such a clean and accommodating space I definitely would recommend CubeSmart and to seek out Michelle at CubeSmart located at 179 36th Jamaica Avenue was a pleasure having her assistance
Rasulbek Rakhimov
June 30, 2016
Convenient location and accessible entrance.
Howard A Clavijo
June 25, 2016
Maria (I hope I got the name correct) was very helpful and attentive to my questions and needs. She made the transfer option easy and fast. Felt very comfortable during the transition.
Marjorie M Gray
June 23, 2016
May you and Cube Smart fellow staff continue on a very awesome journey in this business. I have been with your company for a number of years now. I am full persuaded they are the best group of staff ever! Keep up the great professionalism Thanks Marjorie M. Gray (Now) 11-22-2015 Rate #10 was Beckford
Rodney Kash
June 11, 2016
Great Experience with the workers & great explanations of what to do and how to do it. ??
Harvey Wachtel
June 1, 2016
We used this location for several years (until we finally got storage space in our apartment building) and had consistently great experiences. The place is clean and well run, but most important the staff was ALWAYS super accommodating and pleasant -- every one. Only complaint is occasionally having to wait for a cart at busy times. They need a few more of them (but I suspect they might have a problem keeping up with carts that "roll away" from the premises). I won't miss schlepping stuff back and forth in my little Honda Civic, but I sure will miss the folks that run the facility.
Henry
May 14, 2016
Service was good so far five stars after two weeks no problem. I used a promo which provided a free move in truck and first month off totaling in about $50 for a 5x5 locker with insurance and a lock.
Dionne “Deva Nora” Bridgette
May 9, 2016
My experience was good. My entry code doesn't work so I'm needing to know when the system is back up. So in the interim, I'm using a temporary code.
Jazmine Hayes
May 9, 2016
I was helped by a nice young lady, Shenelle Williams. The service is excellent and the prices are convenient. I would definitely recommend this location to others.
SEAN
May 1, 2016
I had a really good experience with the Serior Manager Rosanna today. She was very helpful and assisted me in getting a storage unit that suited my needs. I would recommend Cubesmart to anyone.
Y W
April 16, 2016
l ram
March 21, 2016
Excellent service and very knowledgeable staff..great rates and very convenient
Kayla Ash
January 29, 2016
My experience at Cube Smart was very good. Jalani showed exemplary service for me at check in. He went beyond the call of duty to allow me to check in to my unit. He was also very helpful and patient as well. A blessing!
Moses Colon
January 26, 2016
Karen Griffith
December 14, 2015
Great Facility. Great service and attentive.
Karim
December 1, 2015
So far so good used the storage for two months now and happy with the way they threat you. Make sure you set up automatic payments and avoid early mornings
Shirodk Faison
November 13, 2015
I had the pleasure a few weeks ago to be assisted by one of the best staffs in the self storage business. Specifically, the CubeSmart representative's name was Danny Frost and I wanted to say "Thank You" for your outstanding customer service through excellent situational awareness. I was having a problem using the elevators to reach my floor due to a technical issue with the access codes. Becoming frustrated, I went to the front desk with a negative disposition, as I thought my trip to storage would be a brief one, but now reaching over 25 minutes. The representative at the desk was inundated with customers, which in turn, exacerbated my frustration. Mr Frost, was "clocking out" for the evening and looked over at me and asked if I needed help with something. As I told him my situation, he came up with an immediate solution and took it upon himself (already off work at this time) to assist me. This "service before self" attitude impressed me and was appreciated. If this is any indication of the level of customer service at this location, I will continue to be a happy customer. Thanks again Danny and job well done!
BKHolly R
October 21, 2015
Can I give minus one star? I haven't even been to this place and I already have a bad taste in my mouth after dealing with Rosana, the manager. I was given one price over the phone, and since I'm not sure of my exact storage needs I made a reservation for two units with a discount by another representative. When unprofessional Rosana called me back she nastily informed me that I could not get this discount no matter what I had been told. I told her fine and thought I was done. Two days later Rosana calls me again to ask me if I was still interested (????). Then we go through the facts again and she tells me not only can I not get the discount if I cancel I won't get the discount for another unit. Bottom line: go someplace else.
kent roberts
October 17, 2015
Great
Clodine St-Louis
October 14, 2015
I recently moved from Kew Gardens to St Albans and had to put some of my items in this storage facility and upon check-in I immediately noticed that my time here will be great. The staff is friendly, helpful and knowledgeable. They take time to explain everything including the fine print. The Manager Jalani is also very helpful and was reachable even out of the office. I would recommend this location to anyone.
Susamma Seeley
September 2, 2015
I needed a storage place and I chose Cubesmart because of Michelle and Rob. They know their jobs well and are very helpful. The facility is clean and easy to access but Michelle and Rob are the real reason to chose this site.
**ArNoLd**
July 10, 2015
Jason Long
November 9, 2014
The store manager Indera & Christine are very nice and professional. This location is very clean and organize. The management here is great team player. Go there and you'll find out !
