Reserve a Unit
10 feet by 10 feet Storage UnitMedium 10'x10'*
plus First Month Free
10 feet by 10 feet Storage Unit10'x10'* Storage Unit
- Indoor Storage Unit
- Lift Access
plus First Month Free
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
501 Callowhill St
Philadelphia, PA 19123
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Online Payments Accepted: Log on to our website to pay your bill from the comfort of your own home.
- Month-to-Month Leases Available: You're sure to appreciate the convenience of our month-to-month leases.
- 24-Hour Video Recording: Video cameras record this location around the clock.
- Outside Parking Available: Our outdoor parking is exceptionally convenient and accessible.
- We Accept Deliveries: Why have items sent to your home for you to bring here when you can have them sent right to our facility?
- Professional Shredding Available: Dispose of confidential paperwork by taking advantage of our professional shredding.
- SML Moving Crew Available: A little moving help goes a long way, and that's what you'll get with SML.
- Storage Protection Plans Available: Breathe easier with our SureSmart Protection Plan.
- Military Discounts: Enjoy perks for serving our country with our money-saving military discounts for active duty military at move-in.
- Packing Supplies Available: If you forgot any supplies at home, just pick up what you need here.
Philadelphia, PA 19123
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal — 40% Off & First Month Free † — with a no - commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours:
Daily: 6:00 AM–10:00 PM
Reviews of This Facility
Spencer Benford
June 17, 2024
Seamless process to complete reservation.
keithjbowman
June 10, 2024
One month in- difficult design for car loading, very poor provided carts for moving stuff- and twice now best ones monopolized by staff for their convenience (see photo). Security at loading area is not great since it relies on folks to close door. Clean and seemingly vermin free, but a bit disappointing. We have rented perhaps a dozen units in five cities in last ten years- this is coming in about 9th so far
jeff Forsyth
June 6, 2024
When I arrived I found the lock on the unit was damaged. While the unit is able to close and lock, it is less secure than other units in the facility due to the faulty nature of the latch. I expressed my concerns to the staff on duty. They made no discernible efforts to resolve my concerns besides a vague offer to repair the latch. I was told the unit I rented was the only one of its size available. I was not offered any other redress. I did not feel as though the staff took my concern seriously. They assured me my unit was secure even though the latch was clearly broken. They told me they’d take “special care” of it and gave me the impression my concerns were silly or unnecessary. I chose to stay with the unit I rented - mostly because I was in a time crunch. While the unit seemed more or less secure, “more or less secure” is below the standard I’d hope for when choosing a facility. Overall I was disappointed with the state of my unit, the service I received, and was left with a bad taste in my mouth. Expressing concern about a broken latch should not lead to me feeling silly for bringing it up with the staff. In my opinion I should have been offered another unit until the one I requested was repaired. I understand that might not be your policy and don’t expect special treatment. However that’s how I would have handled it if it were my business. Ultimately I chose to stay with the unit I was assigned but I can’t shake the feeling my belongings are unsafe. I won’t be staying with you beyond this month and when I return from the trip the necessitated me using storage I will be closing my unit out. Thank you.
Javier Vasquez
June 2, 2024
Customer Staff was friendly and the service was great
Brian Aviance
May 29, 2024
Kelley was the sweetest, most helpful associate I have ever dealt with in the 22 years I have rented a unit at this facility. We downsized to another unit and she patiently answered all of our questions and even accompanied us to our new unit.
Alyse Wyler
May 29, 2024
Kelly was so helpful and answered all of our questions while making us feel totally comfortable with the process.
Robert Schmidt
May 21, 2024
Ease of rental. Facility was clean and easily accessible.Lots of parking.
Johannes Cassidy-Seyoum
May 15, 2024
Kelley is the best ever, wish every storage place had a person like this!
Daniel Jensenlopez
May 11, 2024
Keisha gave us amazing customer service. I love CubeSmart! Make your college summer storage easy and secure. Callowhill Street Location.
Berlin R
April 29, 2024
On April 20th I stopped by the CubeSmart in Callowhill, Philadelphia and for the first time since the move in I walked into the office to inquire information on other units. I was greeted by Keisha who was very courteous and extremely helpful. She was greatly knowledgeable about the CubeSmart product and made great recommendations. She made my entire experience at this storage facility a pleasant one and will forever be grateful for all the help she provided. Keisha is an asset to CubeSmart and hope management recognizes her efforts. I recommend this facility not only for their customer service but also because they care about safety. They have a tight security system in place and one can feel comfortable going to their unit any time of the day. Thank you CubeSmart and a big thanks to Keisha.
tommy hughes
April 19, 2024
Keisha was very helpful and a nice person!
Chris Nuualiitia
April 17, 2024
Keisha was an awesome help with me today she upgraded my unit to fit my needs with ease. She has the best customer service and is so helpful. Cubesmart is lucky to to have such a great general manager on their team!
Valentino Garganno
April 16, 2024
This is the worst storage unit I ever saw. They broke into my storage unit and stole my wife’s shoes and her purses and all my kids stuff. My sons electronics wanted it like $25,000 with the stuff and they see they check locks every day and they they I don’t recommend no one to get the storage unit and this is not the safest storage unit I ever saw in my life as I wish this comment helps you guys for all those who wants this storage and they say this is a very lock storage. No one can break into it.
Brandon Nelson
April 15, 2024
Kelley did a great job her customers service was 5 stars
Kiana Garner
April 10, 2024
Kelley was excellent. From the 1st day she was kind and very helpful. I appreciate her helping with accommodations, and she was very informative. Overall I had a great experience. thank you
Carolyn Lowe
April 4, 2024
Excellent customer service and experience with Keisha
Elisa Messiter
April 2, 2024
STAY FAR AWAY from this storage facility . We moved out our stuff yesterday and there was a ton of water in our unit - it ruined our couch. We were told that the leak was an ongoing issue but we’re not once notified about it. We filed an insurance claim but of course the facility wasn’t helpful. Avoid at all costs.
francheska bermudez
March 19, 2024
Keisha Is so disrespectful she don’t know how to talk to us the customer and also her employees she be talking to us like we some pieces of trash also she don’t have any type of customer service skills. She yell at me when I’m trying to understand my bill she is not patient with me
George Kuhl
March 16, 2024
Kelly and Sage were super helpful in getting me set up!
Ron Obi Nwumeh
March 16, 2024
Despite being old and often in disrepair, the facilities are generally okay. However, some of the associates are extremely rude in their approach to customer service.
Danuta S
March 2, 2024
Keisha was great. She was knowledgeable, professional and took her time explaining matters to us. She was not rushed, took her time. Very good experience. An asset to the company.
eddie marshall
February 24, 2024
Felix Rivera
February 21, 2024
Went to inquire about pricing at this storage place. Customer service representative Elias showed me around the facility as well as give me the breakdown of the charges. You go Eli! I will recommend this place to my friends and family.
Larry Rivera
February 17, 2024
good, knowledgeable folks
Abe Perlez
February 6, 2024
Great place Keisha Customer Service Rep helped me out and found a great unit for a great price
Rebecca M
February 6, 2024
Really disappointing experience. After I wrote the above reviewe, CubeSmart responded that I should reach out so they can see how they served me better. They are doing that so that folks think they are responsive. Don't fall for it. They ignored a series of emails to the store. This faux for-social-media-consumption "concern" is pathetic.
Riad Hamade
January 21, 2024
So easy to operate - end to end
Declan Duggan
December 19, 2023
Elvio Ruiz Diaz
December 12, 2023
The front desk was always very responsive
Rebecca Acevedo
December 11, 2023
Mary is a angel of a worker. She entertained my kids while my husband and I was paying. She helped us to our unit. She’s awesome and I can see this place runs on her smile and team work.
Brian Acevedo
December 11, 2023
mary is an amazing worker. she went above and beyond to help my wife and I. she had a smile on her face dealing with us the whole time even when a rambunush customer came in. shes the reason this place is 5 stars
Porscha Garner
December 9, 2023
This is a great business. The manager is outstanding. 5 stars to Ms. Mary!!!
Lawrence Robinson
December 3, 2023
Charged me $800 dollars a month for a storage unit I got for $300. The company is predatory raising the rent multiple times till you can't afford to pay. Then they sell your stuff. They should be reported to consumer protection.
Mika Xifaras
November 6, 2023
The facility is well kept, the staff--particularly Leonard--was friendly and helpful, and the pricing is affordable.
Destiny
October 26, 2023
I love Mary! What a professional worker and very well with explaining the entire rental process, gives it to your real and honest. Is personable and professional. Friendly through hard times.
Mercedes Hagans
October 26, 2023
Destiny was very helpful during our move out. She was very thorough and efficient!
Michele Bohannon
October 20, 2023
We just rented a storage space and are very pleased with CubeSmart. The staff were very friendly & helpful & showed us the space prior to renting it. It’s easy to get to & there’s carts available to help move items more easily.
Tawine Prunty
October 14, 2023
ARDE AUTO SERVICE LLC
October 3, 2023
nice clean i like it
Charlotte Humenuk
October 1, 2023
Great indoor storage space facility- clean, bright, secure, with climate controlled option, and wonderful, friendly, supportive staff person (Mary) who made the entire process of choosing and renting a space smooth and easy .
Donna Lazza
September 28, 2023
Cube Smart in Philadelphia Pennsylvania on Callowhill has excellent customer service. The facility is clean, safe, and temperature controlled. Cube Smart is a well-known company and the Callowhill facility always shows me caring, customer service. I want to acknowledge the manager Leonard, he is professional he always calls me back and takes the initiative. I’m not a number, he always shows caring professionalism. I’m very happy and fortunate to of found Cube Smart, Callow Hill, Philadelphia. ??????????
Kwadina Parker (MissKwa)
September 28, 2023
10/10 for my first experience renting a storage unit. Mary was so welcoming, informative, and easy going. Would definitely recommend renting here.
Michelle Franklin
September 7, 2023
Great staff member, Leonard was the bes! He was polite and able to help select the best unit for my business.
Brom Cognito
August 28, 2023
Cubesmart is an amazing company and the manager Mary was very helpful in making sure I had a unit that met my needs I mean what more can I say she was very patient & took the time to make sure I had the right information which help me make the best decision
Ryan Callahan
August 26, 2023
Great spot that’s easy to load in and out of and has air conditioning. Mary in the office is a rock star and always helps us with whatever we need!
Sharif Shabazz
August 26, 2023
The unit was available within minutes of me inquiring about it and the customer service was amazing!
Kiko Galpin
August 25, 2023
Highly recommend this Cubesmart. I stored my stuff for 9 months at this location. It’s clean and easy to access. Mary is fantastic. When I moved my stuff out, a few pieces from my desk were left behind in the unit. Mary retrieved them from the unit and put them aside for me. All it took was one phone call and she was very nice, even though I was super embarrassed by my oversight. Great customer service!
Amunah Storm X Ra Amun
August 23, 2023
My things were safe in good condition
Kate Genzer
August 3, 2023
Wonderful, kind, and helpful employees. Assisted me same day after an emergency. Prices good, answered all questions. All around would recommend highly!
Michelle Herzberg
August 3, 2023
CubeSmart in Callowhill was so helpful and informative with getting us our lease on a storage unit. It was so easy to work with the folks there to get everything sorted! Would definitely recommend storage your belongings here.
Joan Baseman
July 26, 2023
Horrible experience! I reserved a storage unit from their website, offering a special discounted price. Upon arrival at facility, I am informed the unit they have available for me, does not apply to discounted price. Only "certain" units are available at the discounted price, however, it does not state this on their website. When they show me the unit, it is dirty and smaller than what I reserved. The other units available for discount all have a defect, a huge pole in middle of unit, which takes up 1/4 of the unit etc! My list of complaints is endless. They their lease agreements is written is totally musworded and the girl working was not cooperative in assisting me with any of these issues. I I do not recommend this facility or the company, as they do not stand behind their word and not reputable!! IMPORTANT UPDATE: THE OTHER DAY I WENT BACK TO STORAGE FACILTY TO FINISH UP LAST MINUTE DETAILS WITH MY RENTAL LEASE. I HAD THE PLEASURE OF DEALING WITH LEONARD, WHO WAS VERY KNOWLEDGEABLE, HELPFUL AND EXTREMELY PLEASANT TO DEAL WITH!! HE MADE SUCH A DIFFERENCE!! HE IS A TRUE GEM!! I REALLY APPRECIATE YOUR HELP! KUDOS TO LEONARD!!!!!!
Reed Miller
July 1, 2023
Originally reserved a unit only 2 days prior to my move in date. While the process was made very seamlessly, the unit located in the basement was damaged the next day, but the staff (Mary!) was super attentive and communicative. I was quickly offered another similar unit without issues. Number of available units are limited but overall a place I feel comfortable with and would definitely recommend.
Crystal Osuji
June 4, 2023
I paid to keep storage because they gave me a deal of 50% off for my first month. When it was time for me to use a storage unit as I was picking up furniture, I ended up having to pay the full amount which is not promised me. It took them all day for them to figure out my solution, and I still have not received my refund. I was also promise that I will get my first months rent free and they already have sent me a notice for first month rent.
Kris Nakas
May 26, 2023
Cool staff
Donna Lee
May 9, 2023
Clean, well lit facility. Good security. Always able to access, move with ease from storage. Helpful staff.
Lucy Conger
May 7, 2023
Leonard, who showed me the space and set up my account was excellent, gave me a lot of information and suggestions about storing my things and how much would fit in the space. I recommend him.
Victoria Phelps
April 21, 2023
Standard storage facilities, but Mary in the office is top-notch customer service. This place wouldn’t run without her cleaning the facilities, helping with receiving packages , or being supportive with account questions.
Barbara Cohen
April 15, 2023
Mary, the manager of this site is terrific. She guided me easily in my move from a large locker to a medium locker, working with me to be sure I was able to obtain a locker on the same floor. She is friendly, smart and efficient. You are lucky to have her. Thanks, Mary
LeVin
April 14, 2023
Tony Hicks
February 5, 2023
Great ???? place... Good customer service!
Cashley Roberts
February 2, 2023
I been renting at this location for about 15 months. I never had any issues. Mary (the manager) helped me pick out a unit, was very transparent about the costs, super helpful, professional and very knowledgeable. My move was a breeze. Anytime I had questions the staff was very prompt. Safe and clean location
Kelli Tweddale
January 31, 2023
Amazing customer service!
Mear Lyles
January 26, 2023
Mary lyles was extremely helpful kind and courteous when I was here today I would have been lost without her. Geraldine hawkiins
V Saint
December 31, 2022
Easy, online process. Simple.
Steven Schermerhorn
December 11, 2022
They were extremely accommodating and the facility is very accessible
David Budnick
November 30, 2022
Never was made aware that I needed to put my own lock on the unit, after they provided me with one. They took the lock off in the middle of the work day, then texted me saying my unit had no lock on it. You couldn't have just told me "In 24 hours we are taking the lock off"? I now have to wait until the end of the work day to put a lock on, meaning my personal belongings are exposed to anyone walking into the building for hours. Unprofessional. Non-communicative. Do not recommend this facility to anyone.
Li Yue
November 20, 2022
Friendly, responsible, super organized manager. Super clean environment.
Christina Pfaff
November 10, 2022
Was very clean and the female at the front desk was really nice. The setup inside the office was really well kept and I liked the layout.
James Chatham
November 6, 2022
The Gm Mary is awesome. She has really helped me a lot. Amazing service and team at this location.
Jakirah E
October 27, 2022
big shout out to Mary the General Manager, Great at her job & puts all her effort into her work. Thanks Mary !
John Mahoney
October 26, 2022
The manager was very sweet and kind. She took the time to explain everything to me and walk me to my unit. The unit was clean and conveniently located within the building. I would recommend CubeSmart to anyone.
Caya Reign
October 21, 2022
Do not rent here
S L
October 8, 2022
Excellent customer service! Mary was extremely professional, knowledgeable, and patient. Thank you again for your expertise!
Marie Jean-Louis
September 28, 2022
Mary is AMAZING. She is incredibly patient, efficient and task oriented. I work for a school and we recently ran into a parking shortage for our staff and I needed temporary parking options ASAP. Mary dove right in and starting assisting me with best promotional options and payment plans. WOW! she helped me out so much. This parking thing was an issue for a month and it was disturbing my peace. There was a lot of back and forth between management and staff .... and a WHOLE lotta miscommunication She put me at ease and assured me all would be well. She was right! All WAS well. Honestly, had that been on me on the other line, I don't think I would of had as much patience. : ( Cheers to Mary!
Sarah Bear
September 19, 2022
Emiah was amazing and helped us sort out a dilemma. Please give her a raise!
Aj aj
September 4, 2022
We did a clean out for them the staff was very friendly it was easy to navigate I would get a storage unit at CubeSmart
Diane Loebell
August 27, 2022
Friendly and efficient staff and good online service. The facility is clean, secure, and convenient.
Andrew Antwi
August 27, 2022
Jalaya, the office rep when I went in was very nice and helpful. She definitely made the experience very seamless and comfortable. Shout out to her!
C. Tschanz
August 14, 2022
Stan Scott
August 1, 2022
Daniel Gordon
July 28, 2022
Emiah was incredibly helpful and provided clear instructions upon my move-in! As a repeat customer I highly recommend CubeSmart.
sarlough
July 16, 2022
Emiah was absolutely wonderful, as well as the rest of the CubeSmart staff at the Calliwhill location
Julia Lezoff
July 10, 2022
It’s my first time using them, and the office staffer was very helpful. She explained how to access everything. She walked me through the building, and right to my unit.
Amy Finkel
July 3, 2022
We have a 10' x 14' unit and, after going to the unit on Tuesday, June 21 at 7PM, the elevator (#2) malfunctioned and with large noises and major thunks, it stopped with us in it and we were trapped between the 5th and 4th floor. We used the emergency button and the call center was helpful but hampered by management protocol and they were unable to secure a rescue soon enough for us. After 15 minutes without a resolution coming from Cube Smart we called 911 - very fortunately our cell phones worked. The 4th & Arch Rescue team showed up - 12 firemen and at least 2 fire trucks and they got us out of the elevator car - we had been trapped for 45 long minutes. Cube Smart didn't contact us at all. When we called and then emailed them for an understanding about the safety of the elevator and an apology they did respond with no information and a "hope you have a good day!" email. We're extremely unhappy and have no confidence in the safety of the building and elevators.
Richie Stephens
June 14, 2022
Alice Reyes
June 13, 2022
Mary was extremely helpful and kind. Glad I stopped in person to rent my storage space !
Danilo Munoz
June 9, 2022
I T
May 25, 2022
Emiah was soooo helpful! Speedy service. Great rates. Thanks for all your help!
Debbie DeFazio
May 14, 2022
My experience has been wonderful during the sign up for my new storage unit. Mary is great, very thorough and friendly! She took the extra step today tracking down a lock for me, thank you. I feel comfortable that my belongings are safe at CubeSmart.
Tom Flannery
May 10, 2022
kara mcdonald
May 5, 2022
The lot I parked my vehicle in is a dump, no doubt. But the staff were great. The manager and two other women I dealt with were super helpful, kind and fun to work with.
Darnell Webb
April 12, 2022
Stephen Murphy
April 2, 2022
Girls at the front desk were great and very helpful .
A Wagner
March 30, 2022
Met 2 girls on the 5th st Philadelphia location. The girl with the head covering was being trained and had no idea what she was doing. Showed me the wrong size unit and I only caught it by the price. She then had to show me the correct size and said she would fix the price to match what was online but then didn't. The girl training her was very unprofessional and cursed at me over the phone and threatened to cancel my unit before I had my items moved. AVOID THIS LOCATION
Haniethe Watts
March 22, 2022
I had a wonderful experience doing business with this cube smart, I had a very professional employee help me “Emiah”. Everything was fast and good no attitudes like other storage facilities.Best storage business in the city!!!!!!!!!
Dewei Chen
January 14, 2022
3 time I came no one it's at the building, 1.30pm Monday, 3.45 on a Wednesday and 4.26 on Friday. I gave up at this location...
Adeela Tajdar
January 11, 2022
I stored my things at the CubeSmart Callowhill location and had such a great experience. Moving can be so stressful and this part - finding a space, reserving it, paying for it, moving things into it and then moving out - was all so easy, both to understand the steps and then to take them. The folks who work here were kind and patient, walked me through everything, and always happy to offer help or guidance. Would definitely recommend - especially if you find a space on the ground floor. Was by far the easiest part of my move.
Lawrence Smith
December 26, 2021
We had a wonderful experience over the past eight (8) years with the highly professional staff at Cube Smart store #0599. The staff was pleasant and willing to assist whenever called upon. Thank you.
Courtney Heléna
December 21, 2021
Miles and Jeremy have been the best employees I have interacted with. Both are always smiling and helpful!
Cee Cee
December 15, 2021
Clean , good moving equipment available. Easy sign up .
Alex Braden
December 10, 2021
Terribly run, horribly neglected, facility. Stay away. (Would've posted zero stars if I could.)
Andrew Diamond
December 9, 2021
Relatively secure, although not real clean, especially the bathrooms (last time I used them paper towels on the floor, no toilet paper, and the floor looked like it hadn't been mopped in a year)
Brittney Reyes
December 7, 2021
This building is just unsafe. The elevators are ALWAYS broken, and will only take you to certain floors. I have not been able to access my unit on the top floor for weeks now and the front office tells me it’s because my code isn’t working, yet I’m able to use it to open the front gate, front door, and access all other floors except 4&5 with the broken elevator, it’s always a different excuse. Only one of the elevators is usually working at a time. This left me stuck on the 5th floor alone for an entire hour, banging on the elevator door and looking for a normal stairwell, leaving me to miss a work meeting because the down button would not call the elevator and I eventually just had to use the extremely sketchy emergency exit stairwell (alarm does not sound, it’s not hooked up) to carry my heavy boxes down 5 flights of stairs to the one door that would let me out on the street side of the building. I cannot use the emergency stairs every time I need to get to my unit, it’s simply unsafe coming here alone. Go somewhere else or only use the 1st floor.
J West
December 7, 2021
The front office staff are not very pleasant or helpful. Only 1 of 2 elevators worked the whole time we had stuff in storage which means we pay more for movers' time to move stuff. The moving equipment is really old. We paid a high monthly fee to store our stuff so expected more for the price.
Cappy Sabir
November 8, 2021
clean, well lit and good security
Johnathan Kloss
November 6, 2021
Darío García
November 6, 2021
Alice in Spunderland
October 10, 2021
Jovan Zivkovic
September 19, 2021
Great facility and wonderful stuff
Diane Mobily
August 24, 2021
Heard all good things about the location on callowhill! But, I have experienced completely otherwise. I called the store to set up a reservation? & somebody picked up with a British-like accent.. mid conversation their accent switched to american!? Me being an native for Britain—I found it quite offensive. Will not be storing here.
Leonard Holley
August 18, 2021
Building is big, they have a lot of storage units. They are expensive, in my opinion. They have about 3 unloading docks, which can be full at certain times. All in all a good experience.
Carol Ann
August 12, 2021
Outstanding and Compassionate ABOVE and BEYOND Customer Service
Deborah Solo
July 14, 2021
easy access, courtesy service
Jonathan Barrera
June 29, 2021
I used a parking spot here for a couple of months. The woman working at the front desk on the first day was super friendly, and in general the whole process went really smoothly, I was really happy with the whole service.
Rachel Mae Furman
June 11, 2021
Just what we needed. Large parking lot area for convenient pull in. Clean facility. Emiah was so helpful and pleasant to work with— we went with this facility knowing she will be our contact. We are very happy with our storage situation!
David Evanson
May 21, 2021
Awful. Less than one star. The day I moved out the elevator was broken. Very few things a storage facility has to do, but keeping the elevator working is one of them. Took mover much longer, increasing cost of move by a lot. Staff on Callowhill street facility in Philadelphia said elevator had been out for a month. They were smug to hostile and didn't care. There seemed to be some slight of hand signing up, as the ultimate monthly cost was a LOT higher than what I understood I was signing up for. They were rotten to the core with me, even with the little things, like charging me a fee to pay my bill. If I was looking for storage, I would look elsewhere.
Glam Shack
May 19, 2021
Associate emiyah was an great help. My team originally wanted an 10x25 but emiyah showed us an 10x35 that was convenient for me and my team and made a lot more sense. Look forward to storing here long term! Amazing facility
Niafeece Williams
March 30, 2021
Phil Hill
March 12, 2021
Emiah was awesome!! Professional, knowledgeable and helpful!! Thanks!!
Andrew Fesmire
February 5, 2021
Very dirty place. Bad part of town. Dread days I have to work here.
Lacey Caprari
January 21, 2021
Very easy to get your things in and out. Building is very secure! Front desk and customer service are so friendly and awesome!
Sieg
December 7, 2020
Well kept location.
Mary Oneill
November 29, 2020
Found the perfect sized unit exactly when I needed it . Very easy to sign in . Access so easy - security gate, door and elevator. on line billing. Checked out of unit the moment I emptied it . the site is clean , well lit . never felt creepy there . Temp control excellent . The staff is amazing - and could not have made it easier!
Aria Trueblood
November 22, 2020
When I checked in and checked, the workers were extremely helpful and kind. Easy to get in and out as needed.
Duncan17
November 16, 2020
the facility is clean and secure and the customer service is great
Nicole Flood
October 8, 2020
Easy access to the facility as well as to the storage unit.
Frank Marzullo
September 24, 2020
Clean facility, very friendly and helpful staff. Convenient location
Charles Martin
August 30, 2020
Fernando Duron
August 29, 2020
Robert Broughton
August 14, 2020
Patricia Carter-Flowers
August 13, 2020
ABDUL SAABIR
July 31, 2020
Randy Ransom
July 24, 2020
The cheapest storage lockers around
Ink Analytics
July 23, 2020
Don M
July 1, 2020
Clean and secure.
Angela Howe
June 29, 2020
The staff has been great. When they didn't have the size unit I desired, a lady called a couple days later and said what I wanted was available. When I called to pay a male employee said to pay online and I did it but accidentally didn't complete it and he even called to let me know it did not go through. Very pleased! We've been storing stuff there on and off for 3 years and have always been very happy with the service.
Warren Cassidy
June 24, 2020
Sarah Russskoff is great. She is kind and always helpful. She always goes up and beyond to assist with any issues or problems I have. Sarah Russkofd is an amazing person. I highly recommend her.!!! Happy to do business here!
dom
June 14, 2020
Kasey Sok
May 29, 2020
Great customer service. Clean units.
Stephanie Boone
May 24, 2020
Very professional and helpful
Paul Marcinkowski
May 23, 2020
The manager was very helpful and accommodating. Best customer service ever. Thank you.
Norm Koven
April 30, 2020
Expensive but good storage and protection for our goods. Good location and hours. good, accommocating and helpful office managers
Julia Enyart
April 13, 2020
Great customer service, friendly, easy to access unit
Stephanie deL (Desdemona)
April 10, 2020
The representative had a warm demeanor and really actively listened to what I was looking for. I was pressed to find a unit after another storage facility stood me up and running close to closing time. He made it quick, easy to understand the terms and even stayed a bit late for me (and on his birthday even! Hopefully our silly jokes eased that inconvenience a bit.) Absolutely spot on wonderful clientele service. Thank you. Will definitely be renting again and referring to everyone.
David Dowling
March 19, 2020
Leigh McKenzie
March 3, 2020
AL
March 2, 2020
It has been a pleasure dealing with CubeSmart. First, they do what they promise - keep your goods dry, temperature controlled (if you elect) and safe. Plus you have incredibly easy (24/7) access. And when I needed to consolidate my stuff into a new unit, the office was incredibly helpful and even managed to lower my rate. What more can you ask for?!
TheReal Kingproductions
January 22, 2020
The price is worth it! Thanks
Sudhir Kumar
January 5, 2020
Unfortunately, this storage location is not safe. My unit, along with many others, were vandalized last year. It was a traumatic experience, and management did not even inform us. We filed a police report. Management did not care! Their chicken wire that covers the top of the units is really flimsy and thieves entered from there. Looked like an inside job! Worst place to store your belongings, as we saw many flying cockroaches in the night time!
Miss Volpexpress08
December 24, 2019
MULTIPLE BURGLARIES AT THIS LOCATION DAILY! WHAT IS THE COMPANY DURING ABOUT IT! SO FAR NOTHING!!! IT'S POSSIBLE IT MAY BE THE COMPANY EMPLOYEES AND OR ASSOCIATES of the employees!!! It's a sad & overwhelming situation! Customers personal property are being damaged & mostly STOLEN!!??????The public needs to more aware of what's going at this location! NO RECOMMENDATIONS HERE!
Queen T
November 29, 2019
DIAZ D
November 7, 2019
Robert Broughton
October 9, 2019
Alyssa Cooper
September 24, 2019
Excellent customer service. A loading dock, elevators, and many carts are available for convenience. I always feel secure when going to my unit.
A Barnes
September 3, 2019
My experience with CubeSmart has been nothing but extremely positive! From the moment I came in searching for unit, the staff were standouts. Miles, in particular, was a godsend. Every company should strive to have managers like him. He was extremely informative and pleasant while I was researching a unit and trying to figure out what was the best fit for me (and all of my stuff). Jesse was also fantastic...on my second or third trip to the storage unit on move in day, he must have seen that I looked tired and maybe a little dehydrated (the sweat dripping down my face could have tipped him off). Before I knew it, he was handing me a cold bottle of water. That's customer service folks! I would highly recommend CubeSmart to any of my friends or family looking for a storage unit.
William Goehrig
August 31, 2019
Miles and Jesse were extremely helpful!
Amy Kidane
August 31, 2019
Terrific customer service from Jesse and Miles!
Pushkaraj Sahasrabudhe
August 31, 2019
Ibrahim Emara
August 19, 2019
Jesse and Miles were very courteous and helpful, I really appreciated their help.
Taleah R.M.R.
June 27, 2019
Tom Caputo
June 10, 2019
Edy Zwierzycki
May 20, 2019
Miles, Cathy and Jessie are highly professional, fun and efficient staff at Cube Smart. The storage building and our personal storage unit were always clean.The air conditioning throughout the building was always refreshing and comfortable. Thank you for such great service and your smiles.
B K
May 17, 2019
Pascal Hofer
May 14, 2019
I have had a storage unit at this cube smart location for over a year now. The facility is clean and the staff is friendly, competent and uncomplicated. They have just helped me out when a delivery was made while I was not able to be there. That is great service!
Kathleen King
May 2, 2019
The staff at this cube smart is very helpful! They are quick to respond and guide you in making the best decisions. Whenever you have questions, or need support they are they for you. The space is safe and the neighborhood is conveniently located near major highways.
Ryan Lynn
April 23, 2019
My review has gone from 5 stars to 2. No more recycling and trash dumper available is a GAME CHANGER. They also were charging me $361/mo for a 10x15. Ridiculous considering I found the same size for $144! I’ve been going here since 2006, and have never seen Cubesmart in this condition before. Get better!
Tom Joseph
April 16, 2019
This facility was recommended by my movers who are local to Philadelphia. It is really clean - I noticed no bugs or other vermin - and the staff were friendly and helpful.
Susie Lange
April 9, 2019
Very friendly and helpful.
Captain America
March 8, 2019
Yes I had a wonderful experience as I was greeted in a most Professional way by .... Jessie .... Showed me 2 units that were the same size and mentioned one of the 2 units had the first month free .! Sold ! Walked me through yet again when I did paperwork with him on second visit He along with Katy made for a wonderful experience!
Shaun Carr
February 5, 2019
Good
Albert Wellstein
January 19, 2019
I have been very pleased with the customer service, the access and overall cleanliness of the facility.
Kristen Stoner-Donadje
December 8, 2018
Excellent service
bucky A
November 27, 2018
Great customer service by Jesse M. Check in was smooth and quick. The unit was clean but a bit beat up. The one elevator was temporarily out of service which was inconvenient upon move with other customers. I would recommend though. Good location and fair prices.
Phone user 2675974468
October 23, 2018
Good customer service, easily accessible storage
Edward Newill
August 9, 2018
Friendly, pleasant and professional. Great service for businesses. CubeSmart has more capability than some of the other storage services. They can receive shipments and in some cases will put the shipment in your storage unit for you!
Seth Haffner
July 25, 2018
Would strongly recommend that you look elsewhere. After 6 months you will get a price increase. In my case a 5*10 unit went from 163 a month to $263 a month, a $100 increase. They are well aware of how much of a pain it is to move your unit in response to a price increase and will take excessive advantage of that fact. Not an ethical increase, they are still renting units at the price I was paying. They disclose that they may increase the price after 6 months but never disclose how much. Bad buisness ethics, find another place
L1FE1SENERGY Day
July 16, 2018
Rojyar Ghavami
June 21, 2018
easy access, clean, organize
Wingho Chan
June 20, 2018
Friendly and helpful. Would recommend my friends and anyone who needs a storage unit.
Rodney Hughes
March 10, 2018
Samira Paulin
February 20, 2018
Kenny Ishii, Thomas
February 6, 2018
Poor property maintenance, it can be lit better for the pricing
Lee Martin
January 5, 2018
zasha morales
December 25, 2017
Deborah Mcrae
December 1, 2017
Felipe Roldan Uribe
October 8, 2017
Fanny Chu Fong
July 17, 2017
Michael Smith
June 30, 2017
Really excellent customer service.
Luke Jette
May 21, 2017
Easy to load and unload. Sometimes crowded
joseph walker
May 12, 2017
Lily mcclure
May 8, 2017
Easy to get to (with a car) with convenient 24/7 access to your cube with gate code. Never busy.
PASQUALE CAPOCCI
April 3, 2017
Very good experience! Kathy is knowledgeable and helped me find the perfect storage unit according to what my company needed. Thank you Kathy!
Nancy Hellebrand
February 27, 2017
I love this place! The staff is friendly and helpful and the units are clean and accessible.
Daniel Parmenter
February 6, 2017
My experience at CubeSmart Self Storage at 501 Callowhill St was entirely positive. All staff members were very helpful and the storage space is perfect for our needs.
Hartmut F.
December 30, 2016
Kathy and the CubeSmart Team were very friendly and always ready to help. It was easy to reserve a storage and move in. Great location and access to the unit from 6am - 10pm !!!
Ervin Cardoza
December 24, 2016
Neerav Mull
December 22, 2016
Peg Fitzpatrick
December 8, 2016
Excellent service! The general manager is terrific; very helpful.
Robert Correia
November 27, 2016
Facility was convenient, access is secure. Staff was very helpful at check-in. Looking forward to a long working relationship.
Marc Pelberg
August 6, 2016
Great place really helped me and my business. Kathy has been wonderful to work with!
Alycia Scannapieco
July 7, 2016
Very experienced! Also detail oriented with paperwork and gave us great advice. Pleasant and very helpful!
Joe Nothanks
June 21, 2016
It's a self storage place. They need bigger dumpsters.
Moonglows Soaps
April 23, 2016
I have been a cubesmart customer for many years. currently I have 2 units and a parking space. I have always received excellent service and care. the general manager Mike Rodgers has always made sure my space and business needs have been met. Rick makes sure the building is maintained and that customers are cared for. Mr Sohail Ata and Ms Quentina Frields are a a welcomed addition to the Callowhill team.
Tiffany Lewis
April 19, 2016
Cubesmart has excellent customer service. The staff is very friendly and helpful. Quentina was very helpful to me and she very patient with helping me found what worked for me. I reccomend cubesmart to everybody.
aujah irvin jenkins
April 19, 2016
CubeSmart was very clean. The staff was very helpful and friendly. Tina was very patients, helpful and understanding with all my many questions. She is one of the reason's why I will be using this storage company above all other. It's hard to find this combination at other storage facilities in the area. It's also downtown so thats really good. I will definitely be recommended this company to everyone I know. Thanks for the good service.
Philly Phatso
February 7, 2016
Expensive, they charge more for a big unit than some apartments cost in NE philly.
George Hudson
January 6, 2016
Good service...very helpful with questions and a great facility.
Barbara Price
November 8, 2015
i have been using this storage facilty since 2000. Even though it changed hands I still enjoy good service and assistance whenever I visit the facility. I plan to continue using it knowing that my beongings are safe, I have easy access when I require it and can always ask for advice.The staff is service oriented and on the ball.
Segen Gebremariam
September 23, 2015
So far, I can only speak on my move in process. I had a pleasant time speaking with the employees. They made my move in very easy and and helped me keep track of my time with the truck. They were very helpful throughout my very difficult move. I am very grateful!!!
kathleen biddick
September 20, 2014
REAL HUMAN MANAGERS (Remember back in the day when managers were human?) Real human beings @ CubeSmart Philadelphia. Do not miss the chance to discuss your storage options with manager Joan P Vaughn and General Manager Mike Rodgers. I have been working with them since April 2014 on a complicated 2-step move (which means 2-step storage as well). I am a "regular", until the move is over in November 2014. They are consistently efficient, offer service above and beyond the call of duty, and are also very wise and funny about the world of "stuff." (Yes, a sense of humor is important when moving and storing). The facility is clean and glitch free. CubeSmart should clone this amazing managing team. When my 2 step move is over, I plan to send both Joan and Mike some beautiful flowers. They deserve it! -- very satisfied customer.
S. Cooper
September 16, 2014
I am writing to praise the stellar service I receive from Joan Vaughan at this facility. She is always polite and very helpful when accessing our unit. It is due to her friendliness, that my team and I continue to utilize this site. She's a keeper!
John H
August 10, 2014
Expensive and inconvenient. Raised rent after four months.
