Reserve a Unit
5 feet by 12 feet Storage UnitSmall 5'x12'*
plus Half Off First Month
5 feet by 12 feet Storage Unit5'x12'* Storage Unit
- Indoor Storage Unit
- 1st Floor Access
plus Half Off First Month
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
9530 Skillman St
Dallas, TX 75243
Office Hours
Access Hours
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Dallas, TX 75243
Office Hours
Access Hours
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal — 40% Off & Half Off First Month † — with a no - commitment reservation.
Hours:
Office Hours:
Access Hours:
Reviews of This Facility
Jennifer Mosco
December 28, 2024
Bennette Fruge
December 6, 2024
Storage unit broke into, water damage, homeless people living in units, pot holes the size of craters that will blow out your tires and bend your rims...nothing works including on site management. The best they gave me was a one month free rent... I am sorry but I do not want to stay there another month. You are better off storing your stuff on the side of your street.
Rebecca McDaniel
November 30, 2024
not a clean or safe place, storage was broken into, items stolen and move our belongings out to another company storage. belongings were on the second floor the lift was broken again and had to carry everything down steep stairs.
Ariana See
November 28, 2024
The storage facility on Skillman is just not up to par with other facilities. It really just depends on the location. I’ve had a few storage units before this one and I decided to give it a chance but this place by far was the worst one I had. One of the biggest thing is I noticed rat droppings and rat pee all over my stuff. All of my belongings were peed and some are stained with it and some were chewed on upsettingly like my electronics. The facility smelled like cigarettes and pee. The elevators have been broken for a few months and I talked to the front desk about it and they mentioned how it wasn’t the company's top priority so they couldn’t tell me when them fixed. There’s junk on the hallways broken glass, wigs and random things. The door to my storage building is broken into and had its glass window smashed into. The facility on Skillman isn’t one I would recommend find a newer cubesmart it’ll be more worth your time. One time I got locked out of my own unit for no particular reason. After messing with it for a while I eventually asked them to swing by my unit and they used a master key to unlock it. The person who unlocked it was shocked themselves because they mentioned that they normally only do that for people who missed a payment but on the system I have been set to autopay the entire time.
Jordan Brown
November 26, 2024
This place was great when it was owned by StorQuest. Since Cubesmart has taken over, our rent has increased dramatically and our unit was burglarized 3 times in the course of roughly a month. Nothing was done to combat further break ins despite management begging corporate to do something about the issue. We salvaged what sentimental items we could, said goodbye to the lady living in the unit next to ours and got out as soon as we could.
Rashida Brown
November 15, 2024
They steal your things in storage not a good area
HELLO IT'S ME
November 2, 2024
Audrea Topeltima
October 28, 2024
Marüf
October 21, 2024
The worst self storage facility , I've ever seen Bad management. Believe me stay away from this place your stuff will not secured and safe here or you need to get the maximum insurance coverage, my unit got broken into couple weeks ago stolen all belongings.
Symo Kim
October 18, 2024
Chalanda Hicks
October 16, 2024
No it's not a good place because my storage was broken in too my things are missing there a big ass hole in the wall I can see though 2 more storage so he'll ??
Liz Campos
October 16, 2024
Several break ins and people living in units. It is not secure.
susie juarez
October 12, 2024
The GM was very friendly and helpful that’s why I’m giving it 5 stars
Stormi Richardson
October 11, 2024
Jon Clayton
October 6, 2024
Horrible, the absolute worst place to store imaginable. Zero security, zero attempt at security and zero communication about anything other than raising rent. I don't have words to describe the true experience. Avoid this place like the plague.
Renae Howard
October 3, 2024
Sherry was very helpful and informative.
Queen Ebony
October 2, 2024
I got a storage here months ago and management went perfectly well. No extra late fees. I was paying for a 10x10. For $80 buck I got it at a discounted rate for a special they was running and when Cube Smart took over they increased my rate and I didn't feel as if it was worth it because I've been gone for a while to return and my items are damaged due to rain. I was going to renew and get caught up but I moved out and found one much bigger same size for $90 with climate control. Some of my things have mold on it had to toss a lot of things. When I picked up my boxes they fell from the bottom. Don't buy boxes from them they aren't sturdy or trustworthy. Don't rent from them at all because it's just horrible. Gate access issues. Big pit hole on the exit that could be completely dangerous to your vehicle. I haven't even met the new staff but the previous staff wasn't so quick to auction off your things. To discover the dust on all my items. I took a major lost on my merchandise. It's trash everywhere the new people don't clean or pick up the nails. I miss it being Self Storage. We didnt have these problems
Glenn A.
September 28, 2024
The walls in the units are drywall. Most of the walls are damaged, so it's not worth the money. All they want is their money and will add fees if not paid on time. Do not purchase the insurance they offer. It's a total waste of money. The company gives you the run arounds about paying out if you have to file a claim. Just purchase your own insurance. I gave this place three stars because some of the staff.
Antwain Brown
September 24, 2024
I was just informed that my storage unit was broken into a few days ago but I was told the incident happened over 3 weeks ago. Why wasn't I informed when it happened. This has to be an inside job. My entire storage unit was ransacked and I'm missing a ton of my stuff along with tons of valuable things that money can't buy and cannot be replaced. This place hasn't been the same since Cubesmart took over and let's not even talk about the price increase. 2 price increases in less than 6 months. It's not worth it and I will be moving my stuff out of there ASAP. No one from management can tell me why the security cameras were not working for 3 plus weeks and they have no security detail or patrol. Don't deal with this place at all find somewhere else. Thank God I have insurance and I want what's owed to me!!!!
Rosalia Hernandez
September 18, 2024
Alot of people live in these storages and alot of people get their storages broken into. Best to store elsewhere
Francisco Hernandez
September 18, 2024
Lots of breaks ins stay away!!
Ivory Henson
September 6, 2024
Highly recommend if you need you need something quick ,easy and cheap... Christa and Lisa gave Exceptional Customer service and in a timely manner...
LuGene Hughese
August 5, 2024
Victor at the desk was very helpful. They worked with me to get the right room at the right price. I would use them again after this time is over. Unit was clean and easily accessible.
André Barros
July 29, 2024
Simple and straightforward contract process
Samuel Ndichu
July 25, 2024
Stuff got stolen and the facility didn't notice. came back to an empty unit and no stuff
Jake Swann
July 23, 2024
Recently went to move some stuff to my unit and found that several items had been chewed through by rats and the unit smelled like mildew. Doors that should be secure are regularly broken, and overall just feels unsafe. After multiple owner changes and rate increases over the last 2 years, I will soon be moving to a cleaner, nicer storage facility that will be the same price, if not cheaper, than this place.
Maddy Menser
July 18, 2024
The unit itself was fine. The area is very unsafe. Do not rent a unit that is easy to get to. Like, don't get one on the side or near the gates or fences. Get 2 round safety locks. They do have indoor units protected by door pass keys, but they are upstairs. There is a lift, but it won't fit larger furniture like couches. There are always people walking through and there are a lot of break-ins. Check your unit often and get the insurance. Honestly, if you can afford to rent somewhere else, do it. Don't leave anything valuable here.
Racheal Breedlove
July 1, 2024
Katy Scott
June 30, 2024
Edwin Uchiha
June 18, 2024
Decided it was best not to leave my belongings after inspecting the unit. And canceled right away.
D Davis
June 15, 2024
Avoid this company, they have a D- on the Better Business Bureau website.
Tryton Coe
June 3, 2024
Let’s start with the rats, Ruining all my stuff. Then after I moved out, it was impossible to get in contact with the property manager to cancel. Finally canceled, and they still charged me $117. Property manager was extremely rude and did not offer any assistance. Just told me that they had other problems to deal with. I’m still waiting for my refund that will probably never come… DO NOT RECOMMEND
Young stokes
June 2, 2024
Manager set my storage up to be robbed definitely ran by drug addicts
USER DELETED
May 26, 2024
WORST EVER!! Had a couple questions so I called the store, no one EVER answers or returns calls. Emailed also. Finally called corporate, they gave me district mgr ph/email, called and emailed him also (store 3426) and NEVER HEARD BACK FROM HIM either! Now finally over a month after I get a computer generated 'sorry to see you go' email? LOL, do humans even work here? WHY would they NEVER return a call/email of a customer? I'd recommend ANYWHERE else!
Ms. Bre
May 25, 2024
Jammie Morgan was great. She gave me details and took time to show me the unit.
Mary Edwards
May 23, 2024
Ok so I was a little skeptical about renting here but it turned out to be one best experiences!! Jamie in the office is super awesome…..stayed late after closing to get me taken care of and took really good care of me!!! Then there’s Troy who does the maintenance around AND patrols the place (even late at night and the middle of the night). He really went above and beyond to make sure I had a working lift to get my stuff up stairs….even offering to help get my stuff up the stairs he couldn’t fix the lift, but it was working!!!! I got a really good deal on a unit and the staff is amazing!!!! So don’t be skeptical, go on in….you won’t regret it!!!!!
Josh Mascaro
May 22, 2024
Jammie was incredible! Very happy with the experience
Amyra Cook
May 18, 2024
Stay far away from this place, THEY HAVE BREAK INS!!!!!!!went to pay my bill here on the 16th of May they took my money!!! I went back the 17th just to check on my belongings due to rain being on the 16th! I go and there is a different lock on my storage unit and it looked like someone took pliers and cut the lock on my storage unit. I go to the front office to figure out what’s going on they tell me I’m in a list…they show me a list of 100s of people that also took a lost with the break in and robbery , they show me pictures of my unit and everything was gone!!! They never notified me of the incident.. they said this happened on may 4th and still took my money on the 16th this is ridiculous it’s a whole scammm!! They have homeless people living in the storage units as well and junkies walking all around the place… they don’t have working cameras as well I WOULD ADVISE EVERYONE TO STAY FAR AWAY FROM THIS PLACE!!!!!!!!
Mollie Kuenster
May 16, 2024
Do NOT leave your stuff here. After having many of my items destroyed by rats (they ate through boxes and left droppings on everything) I moved the remainder of my stuff to another one of their buildings that wasn’t supposed to have the rat problem. When I moved in, the door from the outside leading to my unit was broken but I was told it’d be fixed. I asked them repeatedly to fix it but they never did. No surprise, my unit was broken into. I don’t think they actually patrol because no one knows when the break in occurred and it was actually another tenant who alerted them my unit was broken into - after his unit was flooded. There are many homeless people living there and the people working there deny it. I was uncomfortable anytime I had to go there. This place should not be operating.
Lamar Cloud
May 14, 2024
I had a horrible experience and storage management was horrible. She gave me three different access my storage unit once I realized this code must be incorrect. I went back and saw you entering the code correctly like it was hard into four digits instead of coming out and helping me, so I went back and tried it again and the door was wide open on the opposite side. I feel very uncomfortable already neighborhood it was you could break. I can go on and on, do not rent here
Danyelle Hunter
April 25, 2024
They raise the rent when they switch to CubeSmart My Storage Unit got broken into my laptop and Clothes and everything was stolen and they told me there was nothing that they could do about it Because neither I nor the cubesmart had insurance. Zero out of 10 would not recommend.
mario mendoza
April 25, 2024
Service is good buy why they letting homeless live there... theres trashjn everywhere
Paul Green
April 21, 2024
Joy’s Palma
April 18, 2024
(Translated by Google) Is very. Good attention for castomer (Original) Is very. Good atención for castomer
Sasha Miller
April 18, 2024
The customer service was good but when I arrived on site it was homeless people everywhere. They are letting them live out of the storage units. I received a lock that didn’t work for the door. After unloading all of my items I went to get the correct lock from the office w d it was closed. I’m going back today I hope my items are still there.
Michelle Hernandez
April 17, 2024
UPDATE! DO NOT I REPEAT DO NOT STORE YOUR BELOGNINGS HERE!!! *MY STORAGE GOT BROKEN INTO* AND PRICELESS THINGS THAT BELONGED TO MY LATE FATHER ARE GONE!! AND THEY DARE GIVE ME ATTITUDE BECAUSE IM UPSET. CUBESMART IS THE WORST! THE GATE IS ALWAYS OPEN NEVER A CODE REQUIRED WHICH DOESNT SURPRISE ME IT GOT BROKEN INTO IN THE FIRST PLACE. SHAME ON CUBESMART AND SHAME ON THE MANAGER FOR NOT DOING HER JOB!! ******* Used to be Storquest. Not a fan of new management. Does anyone ever answer the phone here?!. Been having trouble accessing my storage and I cannot get a hold of anyone. Get it together cubesmart.
Bear Big and Bad
March 26, 2024
Cindy K
March 20, 2024
My storage have repeated increase in payments. Might I say I have rented this space for 10 years. They do not care about customers.
freddy
February 29, 2024
Kyle and Daizy were very helpful today and greeted me as soon as I walked in the door. Customer service was great.
michael banks
February 23, 2024
I am happy I received great service from StorQuest here in Dallas I am
Breanne Spencer
February 23, 2024
Travis was nice.
Shenrrua Albiter
February 21, 2024
(Translated by Google) I rent here because the prices are competitive. (Original) Rento aqui por que los precios son competitivos.
R Lauderback
January 30, 2024
Daizy & Stanley were extremely helpful and honest. This is a very affordable place. I highly recommend them. THANKS!!
Tony Diluka
January 29, 2024
XL REI
January 24, 2024
The staff is really nice in person, but I’ve been traveling and it’s near impossible to reach the office. I’ve text, called, emailed and cannot reach anyone or get a reply to my email. The phone number for the office in my email gives a message that the phone line has not been set up. I don’t have any easy way of reaching the office or a live person to discuss my storage, account or billing concerns. It shouldn’t be this difficult to reach a personnel. I don’t understand why the phone number in their email to me doesn’t work and I don’t understand why I cannot get a reply by text or email. It’s been frustrating to say the least.
Vladimir Ivoci
January 23, 2024
Daizy and Stanley thank you so much for your help. You two are the best!!
Genipher Machovsky
December 30, 2023
My unit was broken into and I was still charged rent
Vladimir Ivoci
December 15, 2023
Brent Herrington
September 25, 2023
The customer service in the front office is excellent. Very friendly and helpful.
James Kindle
September 13, 2023
Good location for storage
Sara Ye Kedolij
September 1, 2023
It’s very nice costumer service thank you very much I’m happy with you guys but I leave now because my issues I will back again shortly thank you ??
Susana Soliz
August 29, 2023
Unit damage by rats! Their insurance provider has a sublimit on damage by vermin. Will ONLY pay out $400 ($500 - $100 Deductible)!!!!!
Andrew Fulton
August 5, 2023
Easy to communicate with and the pricing was very competitive. Staff was helpful as well!
Lilly Bloom
June 22, 2023
It STINKS BADLY. I would not recommend this storage to anyone. I’d make sure I tell everyone around me. They only care about your MONEY ?? THAT’S ALL!!!! RUN!!!!!!
Ms. Cita318
June 11, 2023
If I could leave zero stars I would because they don't even deserve one! This place is trash! I lost everything that I own in one of their storages due to rats!!! My stuff was in storage for only two months. And the insurance is trash too. They did nothing about it. And then they had the nerves to raise the rent even afterwards. Smh
Louis Williams
June 10, 2023
I'm satisfied with the service and the people are very nice and hands on
Krystal Rankin
June 5, 2023
It could be a little cleaner. Other than that, good experience.
Minerva Villarreal Escatel
May 30, 2023
I love the that they give me in storage at the skillman they're awesome my manager
Carlos Guardado
May 7, 2023
Nilson Flores
May 3, 2023
Duane G “NONO” Roach
April 30, 2023
Lisa Perez
March 11, 2023
Security guard at night. Reasonable prices. Clean. Helpful and kind people in the office . Thank you
Nicole S. Dancer
March 5, 2023
Loved the staff, I had an awesome experience with staff! Very personable!! I would definately recommend!
Mark Cunningham
March 5, 2023
David Powell
March 4, 2023
Victor Widmer
February 25, 2023
Travis and Angela are wonderful they are very patient with all customers and took care of all of my needs and very efficient manner the reason I rent here is because of them
Edward Robles
February 25, 2023
Phenomenal service! Great storage company to keep your things safely.
Serafin Guzman
February 24, 2023
Great customer service. ??
Jules Cesar Johnson
February 24, 2023
Haseebullah Ahmadi
February 19, 2023
Natajah Herbert
January 18, 2023
Great fast service! Love my unit
JD Pinkston
December 16, 2022
Customer was helpful, prices did change without no real notice but it was overall an okay experience
Keith Ryan
December 2, 2022
Manager [Jammie] ????? is [awesome] the main reason that I chose CubeSmart. She is very professional and courteous.
Todd Johnston
October 30, 2022
This is a changed place. I have seen the New Management Travis doing a great job at turning things around looking great guys. Keep it up.
Neiman Williams
October 14, 2022
Angel Hernandez
October 1, 2022
????????The give a good service
Samantha Pritchett
September 19, 2022
Drop Out
September 10, 2022
The new manager is super on top of things! I feel super secure about storing my stuff here. They were informative and helpful and the atmosphere was very positive. Looking forward to decluttering and bringing things here.
Stooey “stu”
September 5, 2022
Friendly and accommodating staff throughout my first visit.
robert bell
June 2, 2022
Very cool staff but the prices are too expensive and for the prices they charge, they really need to invest in getting the pavement done, each row is very damaged, you can really mess your tires up
Al Walls
May 13, 2022
This was my experience! 10/07/22 - I was notified that there was a break in & my storage unit had been broken into. 01/26/23 - I wasn't able to make it over there to look at it to see if anything had been taken until some time in late January of 23. I verified that all my stuff was still there, about $500 value to me. My lock had been broken off so they said they would supply me with a knew one when the repairs were complete. They said that repairs were being made on the units & I agreed to let them put a regular hasp with their lock on it until the repairs were finished. I was having some struggles trying to get out there, but they had my number & my email address to contact me through. 08/17/23 - I was planning to put some other stuff in there & get the collectables out & sell them when I got an email asking me to rate my "Move-Out experience!". I didn't move out. I called them a few days later thinking that the move out email must have been a mistake only to find out that they had gotten rid of my stuff & closed my account. They said there was nothing in my unit. I had some collectables worth close to $400 in there along with some personal items. No matter what was in there, it was mine & now it's gone. They also owe me a lock which they were originally going to replace when everything was restored. They discontinued my lease. They never once tried to contact me so I'm out of what I had, plus the rent I continued to pay until they dumped me. Around $837.00. When I called them about it, they just blew me off.
Geronimo Ramberg
May 13, 2022
B Mark Prime
April 24, 2022
Alice Martin
February 5, 2022
Best staff. Affordable. Been at this facility several times b4
Amaro Ray
February 2, 2022
Mark and Angie were great man so and friendly best customer service I've had in fo
Austin P.
December 7, 2021
This is a horrible company. I have actually been a customer for about 10 years. It was never great, just cheap. These units are all infested with rats. You will find rat droppings and damaged belongings after storing for just a couple of weeks. Today, I had the worst experience with both management and "customer service" department. They would not answer the phones all day, to make a credit card payment over the phone before late fees were added. It has to be paid over the phone, because their website won't process your payment after submittal. Likewise the office is closed on Sundays. I tried calling multiple times on the day before considered late, and kept getting recordings and playing phone tag. They ultimately forced my status into being late, and then applied late fees. When trying to address the issue that I tried making my payment on time, I was rudely blamed for not dropping cash into the night drop box, or calling to make the payment even sooner than I did, which was NOT LATE.....The customer service agent is useless and extremely rude, and THAT IS THEIR POLICY. This place SUCKS.
Patrick Pieraerts
November 22, 2021
Best storage bc fair and I feel good about doing business with em
REGINA KENDRICK
November 17, 2021
Ngozi Ogundare
November 16, 2021
triste Ponciano
November 14, 2021
Susan Virsin
October 7, 2021
Been using them for years. The only down fall it is not 24 hours access. Only 6am-9pm.
S
August 18, 2021
Found this address on my grandmother's credit report. Tried calling but the automated menu just loops around no matter what button you push. Not sure this is even a real business?
Brandi Vaughn
July 16, 2021
I actually like this place, they seem to be pretty tight on their rules and security, which i like. however, the climate controlled feature is never available and its a pain in the butt bc i have perishables i need to store safely and thought i had that option
Mag L.
June 21, 2021
I have with this storage facility for a few months now and I am incredibly happy with it. Easy to make payment over the phone. I wish online was available, but it's not a deal breaker. The only thing you should know is that they close at 9pm so make sure to exit your storage facility around that time. The policy is in place for safety; however, 10pm would be more ideal. The staff was incredibly kind and they have a security guard that works here as well as a front desk manager. I am rating 5 stars because the price is incredibly for the unit size we have. I have almost double the space at this unit than my last one and I am hardly paying anything more. I got the insurance for my unit and I feel safer this way. Definitely worth it for an additional $15/mo.
Neoxenok
June 15, 2021
I've used this place for a few years now. Best prices i could find and I've had no issues with their service. Paying through their website has been tricky, however, as it suffers from glitches that make my monthly payments more irritating than it should be. I still manage to pay online just fine, though, but they need to fix it. All things considered, I 100% recommend.
Aracely Padron
April 14, 2021
They refuse to give me my check They keep saying it's corporate!!!
Aracely Padron ext 3537
April 14, 2021
John Hunter
February 10, 2021
Just recently rented a large unit at this location. We tried to pay the first month on the companies website although it was very glitchy it was done. Got a call from them 5 days later to let us know we had not paid and there are now late fees. They acknowledged that the website is messed up but refused to wave the fees even though it's due to their own internal issues. I would caution anyone looking to use them as there is a complete lack of customer service from corporate. I will note that the lady in the office is friendly and realize the matter is above her head.
Rod çass
January 31, 2021
Too expensive. Too many homeless people taking into the facilities.
Greg Shane
January 3, 2021
Have used this facility for 10+ years, upsizing into my 3rd unit. 2 Weeks after moving into my new unit, it was broken into and 8k worth of tools stolen. Looked around the facility and noticed, even their video cameras have been stolen or knocked off line so nothing cam be filmed. No live onsite manager any longer, No security at all. Cameras gone or pointed at the ground. Holes cut through the fencing and entire sections of fence along Skillman gone. Anybody has 24hr access to the entire place and upon investigating there have been many burglaries here every month, but owner/management doing nothing about it. I am wondering if it has changed hands lately because the difference is alarming The thieves didn't attack my lock but just cut through shoddy hasp that was thrown together from previous burglary. My door was cut open and remained that way for several days so staff does not go out and do security checks of all the doors any longer. With the amount of items that were stolen from me they had to come back a few times. If you rent here, dont put anything of value and most surely provide your own insurance, theirs is a joke. I am actively looking for another company to store my belongings.
Alice Martin
December 7, 2020
Convenient.
Patrica Jackson
December 6, 2020
Gretchen Boyd
August 19, 2020
Affordable and Quiet. Ms. Becky is the property manager I freakin' love. She has always been kind and helpful.
Jake hardwood floor
July 30, 2020
(Translated by Google) The alleys are full of holes and the cars break down when they are loaded. (Original) Los callejones estan llenos de agujeros y los carros se dañan cuando van cargados.
Sharon Owens
July 19, 2020
Todd wilson
June 1, 2020
Osvaldo Aguilar
April 4, 2020
Chiara Perrier
March 20, 2020
Raven Demonja
February 27, 2020
Amy Guynes
February 9, 2020
SeeMyGreatness ent.
January 13, 2020
If you want keep your stuff safe, get the indoor unit and put a circle lock on it
Abdul Hamid Ayubzai
January 7, 2020
Marjory “Maggie” Chavez
November 19, 2019
Jennifer Metze
November 12, 2019
You can only make payments over the phone. No option for auto-pay or online. However, the people at the front desk are super helpful and polite. I will go elsewhere simply because of the inconvenience of payment.
valeria benitez
November 11, 2019
Do not rent here. Employees disrespectful. Charge me late fees when I been calling them to pay by phone which they never answer. . Rent somewhere else. They may be cheap but chances are either make you pay late fee or steal your items.
Stefani Thomas
September 19, 2019
They no longer accept payments at the office. Everything i try to pay on thei website it gives me problems. Really wish they would fix website or accept payment at office again.
xasha Lewis
September 15, 2019
We stored some items which we thought were safe in the storage but months later after paying in time someone broke in and took our TV and then had the audacity to leave the lock on the side..what's the point of having the insurance if it doesn't protect you even after reporting it ..the cameras only catch what they wanna catch..me and my family won't be coming here again
Vitalis A
September 13, 2019
Worst Storage Company Ever! This company and their staff literally breaks into the units, steal customer's items, and thereafter refuse to show you camera footage of the incidence, refuse to pay you or even give you information regarding the insurance they charged you for. On Saturday 11/24/2018, I got a call from this company's facility at 9530 Skillman St, Dallas TX 75243, informing me that my unit A165 has been broken into. I was shocked when I got there and discovered that my entire DJ equipment worth more than $12,000 had been stolen. I was shocked because these not-easy-to-cart-away equipment were stored on the second floor of a building that is located deep inside the facility where one will need to pass through and across several surveillance cameras to get to, so I was certain that their surveillance cameras must have at more than one point captured the presumed intruder(s), as well as the break-in activities, so I requested for the replay of the footage, but they refused to show me, saying only a manager (that I honestly never met and don't think exists) can authorize to show me the camera footage. I gave up after several attempts. Still hoping this is a genuine storage company and not realizing that they are obviously fraudsters, I foolishly went ahead to yet rent and move into a bigger unit A183, on the same building and facility, while following up with them on the break-in. I am a mobile DJ, so I used the stolen equipment for gigs, and I was desperate to have them replaced, because I was loosing money, so I pressured the facility with the insurance claim for the loss. After submitting police report and every other documents requested by these people, I kept coming until March 2019, when they made me sign a document agreeing for them to pay me only $1000 for the entire loss, which I signed out of desperation, thinking I could at least use that for down payment for a new set of equipment, but even as I write today being 9/12/2019, about ten months after the break-in, I have not received a penny from this company or any insurance company, neither have I received a call or letter or text from them explaining why, neither have they even returned my several calls to both their corporate office and the facility. Each time I called the facility, one of the ladies on duty would promise to relate my message to the never on seat "manager", who has never returned my call. During this time, what they never failed to do through both phone calls, emails, mails and text messages was to remind me to pay for my newer unit which I continued to pay until I recently told the lady at the facility that I was no longer going to pay until the manager calls me. I also sent in this protest to them through email and mail, explaining everything in this review and hoping a management staff could finally take me seriously and call, but rather than respond to me on this issue, do you know what they did? They auctioned my goods. Now you see why I call them fraudsters. I've been recently too busy to take this matter up and I believe they'd be hoping I do nothing about it until the status of limitation to press charges pass.
Patricia Rivers
August 21, 2019
They need better security, someone broke into my sisters storage and her lock was not even broken they had somehow pride back one side and left her things exposed not sure how this is going to turn out but Insurance is part of our payment.
Christi Ruplenas
August 9, 2019
Regina McDowell
July 17, 2019
Greg place to store your stuff
Patricia Rivers
July 16, 2019
Lillian Cook
June 13, 2019
Lumantha Martinez
June 10, 2019
Greg Hawkins
May 31, 2019
***Hours in google are incorrect. The office does not open until 10AM.*** Affordable and friendly. No complaints!
Jemhold Thomas
April 24, 2019
Staff truly don't like there job so much they rushed me outside because it was 6:00. They have rats...
Olivia Espinoza
April 3, 2019
Staff has been great. My husband and I have had the unit for more than a year and no complaints.
Tr3ThaDj Muzik
March 5, 2019
Gr'8 staff always enjoy seeing them
Waymon Gilkey
February 17, 2019
Melissa H.
February 6, 2019
Everyone is always so helpful at the Skilman location. Shout out to Lisa and Becky great job ladies. Keep up the good work!!
Sandra Castillo
February 1, 2019
Horrible costume service it’s been 1 year and half since I file my clam because someone stole from me. I every month and I have their insurance . Still have not received the money I was told I would be receiving. They keep seeing my check is a corporate well that’s being more than 3 months now . At this point I feel like I am being robbed even from them. Where is my check? How can it still be at corporate? Did they spend it ? No answer because No one Ever picks up the phone. It’s is always the same I DONT KNOW ALWAYS ! The least they can do is give a call back! So unprofessional! This is CRAZY you trust this storage for a safe place to keep your valuable tools and not only they do not care . They refused to give me the check they keep saying is in corporate ! Unbelievable ! I have been patient but I can’t take this anymore this place is a joke ! All they care is that you make your payment other than that they could care less about your stuff.
Jonathan Eaves
December 25, 2018
In and out...
Randy Allen
December 24, 2018
Safe, secure location to store your belongings. I have been a grateful customer for 3 years.
Southern Bohemian
December 12, 2018
Mrs. Becky was a gem. Great staff and awesome customer service. The storage units are competitively priced and the grounds are well kept!
Victor Adeyeri
December 4, 2018
TyShona Brown
October 15, 2018
I currently use the storage services here and overall the facility/ management are awesome ! I highly recommend this place.
Lorrie Albohi
October 15, 2018
easy and the lady was nice
LaCresha Fitch
October 4, 2018
Lisa was very friendly and helpful.. Awesome job Lisa
FrozzInc. 007
August 20, 2018
They don't HV $1first month storages unless you sign up for 3months or better. But overall them Chang's are Koo.
Annette Marshall
August 20, 2018
Gregory Handy
August 6, 2018
Eboni Chronicles
August 6, 2018
Jamie Kavooras
August 4, 2018
This is a great storage facility I recommend it the people r great so nice and friendly and helpful love this place
Angela Dickinson
July 31, 2018
Love this place!!! The staff were so friendly and helpful!! I would definitely recommend this place!
Kid. & Kids
July 1, 2018
ToniAlisha Powell
June 30, 2018
Janet D.
May 28, 2018
Rondahlyn Petrucci
May 19, 2018
They need a dolly for their climate controlled units. Besides that a great deal.
Denina Patrick (Nina)
May 16, 2018
They provided the best storage services and made my move in and move out very easy. I appreciate the quality service. I will recommend this storage company, especially this location to everyone.
BB
May 10, 2018
J D
May 3, 2018
I am having a rough month between my car being stolen at gun point in my apartment complex and moving out asap and getting into a new complex and John was more than helpful with finding me a storage that fit my belongings and my budget. I would definitely recommend this place!
Nathan Lozano
May 2, 2018
Peter Cav
April 18, 2018
Carol Howard
April 14, 2018
John was awesome!! Very courteous and friendly. I got there really close to closing...but he helped me rush through my process to get me all set up with a unit before the computers shut down. The space looks well kept and secure. And it was one of the cheapest prices that I found online. I’m happy with my choice to go to Great Value Storage.
Tami Rodriguez
April 12, 2018
Excellent service.. John helps with everything you need.
Emmanuel Adedayo adetayo
April 5, 2018
Blair Taylor
April 3, 2018
In the last 4 weeks we have been unable to access our storage unit when it was convenient for us. The first time they had to repair the locking mechanism so they removed our lock and replaced it with their own because they couldn't open ours to put it back on. However instead of simply emailing or call us to let us know all of this had happened we had to find out by trying to get into our storage unit and finding a random lock, and of course because the office closed just before this nothing could be done. Yesterday we tried to run some things over to our other unit (yes, we have TWO that we are paying for with apparently limited access) and found a sign that "the code for this door has been changed" and a number to call, but the number was to the office and so since it was 5:45 nobody answered. This easily could have been avoided if they had just called or (even better) emailed a new code or a notice to customers prior to us just being locked out. I chose this facility because it is priced well and conveniently located to our home but had I known the repeated issues I certainly would have selected somewhere else. The issues are entirely avoidable and simply not being take care of proactively. I attempted to send a contact form to write this directly but after 10 minutes of "error sending" messages on there, here it is.
Jim Cassidy
March 27, 2018
Quickly took care of business, clean & neat.
Cynthia Gueary
March 27, 2018
Jose Vasquez
March 26, 2018
Alex Morales
March 24, 2018
Moises E. Alberto
March 21, 2018
Brian McManigal
February 11, 2018
Raise prices all the time then hit you with penalties. Never get the promise they give you even from upper mid-managnent. If it was not convenient I would not be there. Do not recommend.
Alexus Page
January 26, 2018
John thank property manager was beyond helpful. Made moving to a different city easy and convenient.
Jason Faulkner
January 25, 2018
Great service friendly people great prices
Ms. Adams
January 22, 2018
ABSOLUTELY NO STARS! THEFT THEFT THEFT! But they made me click at least one STAR! BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE I could not be any more displeased with the neglect of my claim. It will soon be 90 days since I submitted the claim. I have yet to receive compensation. This theft has turned my life upside down and left me with nothing. I lost over $30, 000 of property, investments, antiques, designer clothing- shoes-boots-purses, and very expensive luggage. The least you can do is pay out the claim for the small $2000 . This is ridiculous and I am seeking my rights as a consumer now! Surely, this claim is not a priority of yours. Sherita Adams
Cornel V
January 17, 2018
Nice service. Clean place
Scott Marlowe
January 16, 2018
Excellent service.
Carina Ibarra
January 6, 2018
This place don’t even deserve a star they have the rudest people working here and if you get robbed they aren’t going to pay you even though you had been paying for the insurance.
Abimbola Lapite
January 1, 2018
Maggie Soto
December 25, 2017
Great safe place
Jesse Shepherd
December 1, 2017
Had this Storage for over 2 and half years good to have one. the people over there is great they will let you know what's going on there with you Storage place and everything eles as well for your service...Thanks again Great Value Storage
tracy holden (Adtract2u)
November 4, 2017
Kayera Harris
September 19, 2017
Favian Gonzalez
August 27, 2017
Clarence Cupples
July 16, 2017
Nancy Jones
June 21, 2017
Great prices
Sergio R
June 13, 2017
this facility is not recomended somebody open my ubit an steall all my stuff.trailer tools etc. the Rob was in february 4th 2017 and till October 2018 more than a year and they not payme anithyng also they lock the unit whenever they want either if you make payment on time and you have to wait till they open at 9 am to fix they error
Linsay Morgan
April 2, 2017
Nice clean storage. My stuff is safe and dry for Sure!
Junius Kelly
February 4, 2017
James the dealer, at 9450 skillman have nice cars.
john pepitone
January 6, 2017
Because the People @ Great. Value Storage, really help you out with "Good Deals on Srorage Units. | ??????
Argenis Jose Marquez Marcano
October 11, 2016
(Translated by Google) Just on my way to buy a recliner but it looks like a quiet place (Original) Solo de paso a comprar un reclinable pero se ve un sitio tranquilo
Jenell Carpenter
February 28, 2016
Very nice peoples !!!!
