Reserve a Unit
5 feet by 5 feet Storage UnitSmall 5'x5'*
plus Half Off First Month
5 feet by 5 feet Storage Unit5'x5'* Storage Unit
- Climate Controlled
- Elevator Access
plus Half Off First Month
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
6300 Washington Ave
Houston, TX 77007
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Pay Online: Our facility accepts online payments to save you time.
- Monthly Leases: You're sure to appreciate the convenience of our month-to-month leases.
- Deliveries Accepted: Have items sent right to our facility to save time and hassle.
- Around-the-Clock Video Recording: Video cameras are placed throughout the facility.
- Handcarts/Dollies Available: You'll find everything you need to get your belongings from your vehicle into your unit.
- Tape, Boxes and Other Packing Supplies Available: Store your items as securely as possible with premium packing supplies.
- Moving Labor Assistance Available: Pack up your things and have SML's moving and labor team move them for you.
- Authorized Penske Agent: Get superior help with your move by renting a moving truck here.
- Storage Protection Plans Available: Breathe easier with our SureSmart Protection Plan.
- Military Discounts Offered: In recognition of your service, we are happy to provide a 5% military discount to active duty military at move-in.
Houston, TX 77007
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal — 40% Off & Half Off First Month † — with a no - commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours:
Daily: 6:00 AM–10:00 PM
Reviews of This Facility
Vicki Truong
March 24, 2025
Very patient, answered all my questions, took me on a tour and showed me the sizes of storage I was interested in.
Andrea Yuen
March 15, 2025
Ivy was helpful in finding a unit that perfectly fits our needs. Quick in and out, very efficient, and such a pleasant demeanor too!
Jocelyn Sierra
February 26, 2025
This location was great! Both Ivy and Nate were always very helpful and I always felt safe coming to my storage. :) Thank you for the time I used the storage unit.
megan vaughn
February 17, 2025
Ivy was super efficient & helpful! She got me setup in no time & was extremely kind!
Mike McDonough
February 8, 2025
Unit broken into 2 times in 6 months. Thieves rifled through everything and stole several items. No security.
Yamileth Chevez
February 5, 2025
Ivy was very helpful the location was very clean and nice
Dalton Janik
February 4, 2025
Jaydin helped us. Seamless experience. Only took 10-15 min to get everything processed. Month to month rental easy terms.. thanks
Steve P
January 31, 2025
They raised rates often, suspect security and lack of carts. Staff was okay. Facility always clean
Devonte Hampton
January 25, 2025
Great customer service! Thanks to Ivy
Helen Foster
January 23, 2025
Deborah Schnitzer-McGhan
December 30, 2024
SEEMS like this storage company raises the rent on their storage units every three months!! Crazy expensive for what you get!!!!
Marina Volodchenko
December 12, 2024
I recently had the pleasure of working with Nate, the store manager at CubeSmart, and I cannot recommend him highly enough. From start to finish, Nate went above and beyond to ensure my experience was smooth and stress-free during both the move-in and move-out process of my furniture from the storage unit. If you’re looking for a storage solution with exceptional staff who genuinely care, I highly recommend CubeSmart—and Nate in particular!
Ryan Shaw
December 12, 2024
Ivy was a deligh, she made moving in easy.
Ahmed Hassan
December 12, 2024
Ivy was amazing!!
Joseph Martindale
November 5, 2024
Nate was awesome help with my container! Great facility! Great staff!
Andres Diaz
October 23, 2024
Amazing Customer Sevice Nate and staff are the best in town. Thank you
Chaco Paz
October 5, 2024
Clean
NolaBoy 504
September 30, 2024
Highly recommend. Thanks Nate for being a big help
Sarah Brink
September 22, 2024
Very friendly and helpful
Crystalyn Rodriguez
August 31, 2024
Nate was super cool and helpful. He stayed late to wait for me so I could close out on time.. super wonderful ??. He literally went above and beyond. They are lucky to have him.
Desire Lewis
August 24, 2024
Nate gave very good customer service & he’s a give very good conversation & make this place feel very homey
Candy Haynes
August 24, 2024
Nate was very helping and knowledgeable. Great communication and passion
Tamra Inglehart
August 11, 2024
Michael Bright
July 21, 2024
We run a whole home generator business and we store all our inventory at 6300 Washington. During the last storm, all access and communication was cut off. We could not reach the manager or the local DM. I could not call ANYONE here locally and finally got a hold of someone at the corporate office. They were not very nice and told me because they lost power, they were mandated by local authorities to shut it down. I understand it was a major storm and communication was shoddy but someone should have been at the office to let people in by opening the gate with a manual override. All they did was put a sign on the key pad saying there was no power. This lasted to seven days and no help was available. We could not do our installs due to no access. I don’t want to waste any more time writing this as nothing will be done about it.
Way Way
July 20, 2024
I needed a storage quickly and they came through in the clutch! The facility is clean and easy to navigate and the staff, namely Nate are very kind and accommodating.
Mary Forshag
June 28, 2024
Have 2 storage units at this location, and both have been broken into on different occasions. This location claims to have temperature control but our unit in the 800 building has not had AC for three + months. We tried to do work in the unit but had to leave due to extreme heat. Also, there are only 3 carts for all buildings, so you need to search the whole property for one. If you're lucky one might be available. Facility is clean and the current site manager is helpful and customer oriented.
Tikya Jenkins
June 22, 2024
Nate and Ivy did an amazing making sure that I was taken care of and welcomed. They walked me to my unit and make sure that I had everything that I needed. Thank you Nate and Ivy for being so amazing!!
Jeff Tomlinson
June 16, 2024
Several of the climate controlled blocks are out for example in the 800 section. I am paying for climate control but not receiving climate control. Several times the main gate is out so you cannot enter the site. Plus with significant rental increases this past year.
Miss Hernandez
June 11, 2024
Travis Enochs
June 7, 2024
Great experience and great customer service. Nate was especially helpful in getting me taken care of when I ended up moving out of the unit.
Caroline Wall
May 28, 2024
Amazing customer service! Great facility! Helped exponentially. Nate was the best! Very helpful and informative
Jocelyn Sierra
May 27, 2024
Highly recommend this location. Great prices, deals, and wonderful customer service. Thank you, Nate, for your patience! :)
Amir Kazem
May 22, 2024
Nate and ivy Nate helped me getting a unit that was the perfect size for all my belongs n ivy helped answered my questions an guided me through the process great staff
Travis Bonner
May 14, 2024
Nate was very nice and professional! I was running a little late and he stayed late to make sure I was taken care of before they closed. Prices also very competitive with the area. Highly recommended this place if you need a storage unit!
Donna Parks (iSlay Houston)
May 9, 2024
Nate and Ivy in the front office were amazing. They both provided the best customer service and I definitely recommend this location. There is nothing better than great customer service, I walked out with a smile…. A++++
Timothy Hudson
May 3, 2024
Nate and Ivy was extremely professional. They were friendly and helped me my storage in a swift manner.
Yadira Rios
April 30, 2024
This is my second time renting at CubeSmart and it’s absolutely the Chick Fil A of storage units! This location is great, convenient, and clean overall, the customer service is stellar. A huge thank you to Ivy and also Nate who was SO kind, patient and helpful even when I was arriving 10 minutes before closing! Air controlled units are also available and the property feels safe.
Sheri' Alsobrook
April 18, 2024
This place is amazing! Nate helped me find the perfect spot I needed. He stayed late for me and everything. I couldn’t have asked for better service! Looking forward to using this place as my go-to storage and will absolutely be recommending it to my friends.
LJ Jones
April 11, 2024
Great location, Ivy and Nate are amazing.
Allison Rodriguez
April 3, 2024
Philip Ayazi
March 30, 2024
Nate and Ivy were great! Friendly and quick service. They answered all my questions and found the right size unit for my stuff at an affordable price.
Daniele Raffainer
March 21, 2024
Nate is the best one at this location. Very kind and helpful to all my questions and helping me get the unit I needed. So if you are planing on getting a unit here, ask for Nate
Francie Peya
March 14, 2024
Kayy Ohh
March 13, 2024
Awesome service ! Nate was amazing and very informative . We toured the facility and saw my unit. Will 100% recommend
Jovi Vazquez
March 11, 2024
Nate is great!!
Brant Widener
March 7, 2024
Nate is professional and genuinely engaged in customer service. He deserves high praise for his efforts.
tiffany lane
February 20, 2024
Nate was extremely nice and informative. My storage unit was clean and ready as promised.
Monja Willis
February 19, 2024
Ivy and Nate was very professional in handling my issue that I was having with my cards. Very customer focused. Enjoyed the interactions.
Joshua Fuentes
February 19, 2024
I needed a storage in a quick sper of the moment situation! Nate and Ivy made it super easy and got me a unit and the size I needed with the special!
Austin Simmons
February 19, 2024
Jim Kendra
February 17, 2024
staff was prompt, courteous and efficient
Lisa Albrecht
February 17, 2024
Walked in hoping to get directions to the unit I rented online, and walked away with a heart full of happy and having made new friends. Nate and Ivy — thank you for making my day. I’m so excited to have my stuff here, safe and even reasonably priced. If you need a great home for your stuff, look no further than here.
McKinley Rose
February 6, 2024
Came to move in, & there was damage done to my ceiling. Nate was super helpful and soft with getting me transferred to another unit before my movers came. He’s super friendly and very conversational. Couldn’t ask for better customer support. Made my day way better. :)
Vero
February 1, 2024
excellent customer service compared to other two locations i went to
Prince C.
January 31, 2024
Nathan was great assistance and helped me thoroughly with the reservation process. He even stayed late to make sure I received all the information and help I needed. Would definitely recommend his services!
Chris Moore
January 29, 2024
Mr Nate mrs Ivy where so helpful and pleasant I truly loved the services I received!
Jen Hazelton
January 17, 2024
Ivy and Nate were great helping me with a new unit!
Ali Aoudi
January 17, 2024
Excellent, secure, safe, and accessible place for storage. Nate is the Man! He helped myself and my crew with everything we needed.
Javier Escalona
January 16, 2024
I recently rented one unit in this facility and the experience was great. Nate took good care of me, showed me the unit, was very kind, matched the promo I saw in the website, and let me use my insurance to save some money there. I’d definitely recommend coming here if you need a storage unit.
Kaylon Walker
January 16, 2024
Great experience today looking for a storage unit, Nat really helped me and made this experience easy. Looking forward to going back and bringing my family and friends thank you Nat!!
Boris Augusto Castro Guerra
January 11, 2024
Great support and help to solve and move forward - now my classic car is protected from elements… thanks Nate and Ivy!!!
Ray Scippa
January 3, 2024
Ivy and Nate were great to work with making this storage experience the best I’ve ever had. They were both attentive, professional and efficient. I was impressed by their customer service and by the easy access and cleanliness of the facility.
Ai. Charles Baylor
December 22, 2023
Awfulllllll! Experience with this storage unit! I have had my storage unit broken into 3+ times. I have had over $10,000 of computers, electronics , very needed paperwork, sentimental items that can never be replaced stolen. It took them over seven months to get back with me on the claim, all while I was trying to work out of town, dealing with someone stealing all my stuff. They have an inadequate security, they claimed they have proper security solutions, cameras, etc but nothing is ever done, and no one has ever caught and nothing is ever returned. After they finally finished the claim, I received a check in the mail from the claim adjuster, who is very unprofessional and didn’t get back to me for a long while barely put any energy into helping me and I had to figure everything out on my own while I only got $700 out of having over $10,000 stolen out of my unit. I talked to a manager at one point and someone on the phone. Don’t remember the name but they told me that a few months on rent could be compensated so as I am out of town working, I believe that there is a couple months, free rent and maybe I might be compensated correctly but no. I get back they are charging me over $1500 for back rent for the rent on the months that they said they would compensate and now all my stuff is locked up and I can’t get it out unless I pay. I will not be paying and I will be opening up a lawsuit against this property. I already have the attorneys and I already have all the proof. I have everything I need to make the step in the right direction.. please do yourself a favor and go to a different storage unit company or just a different storage unit all together.. unless you want all of your belongings to be broken into and for whoever to be sitting in the office to not give a single care in the world. They get paid their measly $12 an hour to sit there and not care so again do yourself a favor and go somewhere else don’t end up like me having to spend 2000+ dollars just to get the remnants of what you have out of a storage unit that is being held for hostage. And if I need to, I have photos, I have proof and I will be posting them all soon. Thank you for your time for reading my rant, but this was the biggest waste of my time I’ve ever been apart of.
Courtney Calbat
December 16, 2023
Nate was super helpful and kind getting me set up and paying for my next month!
Ellen H
December 7, 2023
Business staff make an experience awesome. CubeSmart storage is always clean, secure and competitively priced. This is my third experience with CubeSmart, with the chosen storage location based on proximity to my current life. As usual, this location met expectations. Nate, today’s on-site person, made this location extra special, as he helped resolve a little “blip” with patience, a smile, and desire to serve. Thank you, Nate. You are the reason that I highly recommend this location for storage needs. Another interesting tidbit … I received an internet discount for my storage unit when booked, with the discount still in effect several months later.
Adrien Johnson
December 6, 2023
Very clean well keep storage units with carts to help you load and unload. Kind and helpful staff especially Mr. Nate
Louis Cepeda
December 6, 2023
Nate was a great help. Very nice. Very profesional.
Ray Holtzapple
December 6, 2023
Great customer service and clean and well secure complex.
Kevin Moore
November 5, 2023
Using CubeSmart to help with our move was very easy. It was simple to sign up for a storage unit and it is a safe and secure place to store our possessions until we can move them to a permanent location in our house.
Lisa Marcussen
October 22, 2023
The girls at the place are so sweet.
Ray Holtzapple
October 6, 2023
Great experience from a friendly associate. Thanks
Sarah Levy
September 22, 2023
Ivy was very helpful and made sign up quick and easy.
Groundup Business
September 13, 2023
I've rented for over 6 months and had a wonderful experience.The facility is clean and well maintained. The staff is very helpful. Ivy is very good at her job. She is attentive, knowledgable and friendly. I rented both 10x10 and 10x15 for room to navigate. Ivy was very helpful in affirming the size of storage unit. After 6 months, I have not seen any bugs or rodents and when I moved my items I didn't see any feces in the boxes or on the furniture. I am very satisfied with the location and facilities.
Amanda Marie Parker
September 5, 2023
Our unit was one of the units broken into along with other 64 units and the office on site. This location only has two cameras and not nearly enough security. The doors and elevators are not locked and do not have keypad access - they are accessible once you enter the grounds. The only locked security is the auto access gate you enter and exit from, which is how the thieves broke into the location. I discovered our break in OVER A WEEK LATER myself when I stopped by to drop something off into the unit - I had to call customer service to even be informed of what happened. We were told they attempted to call us, but no emails or text messages were sent out asking us to contact the store... we work during the day and can't answer phones usually during business hours. It is strange that no other communication attempts were made. No police report was filed either by the location, so there was no way to provide documentation to our insurance company of the break in. We had to file an individual report with HPD ourselves so that we could submit a claim to our insurance company for what was stolen. Our monthly rent rate was also increased via email the same month of the break in, and no price adjustment was offered after the loss. How can you raise rent via email, but you can't let a customer know the store needs to be contacted immediately in regards to your unit? We understand that staffing is limited, and the break in issue is not a reflection of the staff or management. With that being said, I wouldn't recommend this location to anyone. The A/C also doesn't work well - the climate control is not stable here. We've moved to a different location with better security and operations, and learned a lesson in what not to look for in a storage facility.
Joshua “FLATRATED” Hunsberger
August 31, 2023
I live next door and I am getting ready to move out. Walked into this location and Ivy got us sorted very quickly. Ivy showed me how to fit the cardboard boxes into my car when she saw I was about to carry them home.
JFairhart
August 18, 2023
Beautiful and clean property! Candice is very professional and king,very thorough. I recommend this facility.
Raina
August 12, 2023
Dakota is awesome! He really helped me get situated in my space and really cares about customers! Thanks Dakota!!
Sharon Schwartz
August 6, 2023
I was disappointed with the surprise charge for mandatory insurance of $12/month on a $108 rental. This should be included in any web-based price quote. And climate controlled isn’t the same thing as air conditioning. As the moving truck started to unload, I realized the hall where my unit is located is easily 85 degrees. So, note to self, go to the unit PRIOR to movers showing up to physically SEE the unit and make sure it’s not hot!! Next visit I’m bringing a thermostat!!
Sergio Garza
July 29, 2023
Aby was great she help us with everything. I really recommend renting here.
Keekee Shabazz
July 27, 2023
Ivy was very helpful had great customer service thank you
Brian C.
July 22, 2023
Dakota went above and beyond! Very helpful, and check in & out was seemless! THANK YOU ??
Brittany Smith
June 27, 2023
Afif Muhammad Asad
June 23, 2023
Had a great experience! Ivy was awesome And very helpful!
Matt Mabile
June 12, 2023
Ivy was very professional and helpful with my storage unit transfer.
Jeff Tomlinson
June 10, 2023
Updated this rating. Main gate is down a lot and will not open after hours access is blocked. Management changed from two entrance gates to only one. The temperature inside the climate controlled building section I am in is noticeably different than the adjacent section. And CubeSmart significantly raised the monthly rental price.
Daniel Cochran
June 10, 2023
Excellent and friendly management, who always accommodate my requests.
Loree Colon
June 2, 2023
CURRENTLY, I have two other storage units with "PUBLIC STORAGE" further away from my home for clients and have NEVER HAD A PROBLEM WITH THEIR FACILITY OR PERSONNEL! THIS HAS BEEN THE WORST CUSTOMER SERVICE & I AM HAPPY TO SHARE THAT INFORMATION!
Jeremy Konko
May 28, 2023
My unit was broken into during daylight hours , using metal snips to cut around the lock. No police report provided to me. No Photos taken despite my giving authorization. Space locked AFTER the burglary so I am unable to take inventory. Took months to fix the elevator and the exit keypad. Poor management and poor customer service.
Ricky Vasquez
May 8, 2023
Ivy was super nice and made my move in process really smooth. Will definitely return if i ever need to store anything again!
Jessica Garza
May 1, 2023
Easy process, very helpful staff. Ivy help me get the best deal.
Amnesty Thomas
April 28, 2023
I went to inquire about a unit and I received the best customer service from Ivy. She was very helpful.
Calvin Young
April 28, 2023
The customer service was amazing your GM Ivy was a tremendous help.
Gaby Allende
April 26, 2023
Recently my unit got broken in last week along with other 64 units and the office on site. This location only has two cameras and not enough security. Wrote an email to management to ask their plan in enforcing security and cameras since this is not the first time and no response yet. I had recently got a rate increase of $140 a month for a small 5x10 unit. It’s supposed to be an A/C controlled unit and it’s always roasting in there. Not sure if I would recommend it to anyone. Very disappointed because it is a great location, but also a great location to get broken into.
Hannah Talton
April 1, 2023
Ivy helped make moving into my unit a smooth process! I feel confident in using this location.
Abdallah Alsaiidi
March 23, 2023
?One person works and a long waiting list
Shana Phillips
March 18, 2023
I visited the store today to rent a unit and Candice provided amazing customer service! I’m so glad I chose this location!
Kipp Galleymore
March 3, 2023
Ken was patient and through made the transition much smoother than expected
Brandi McCarty
February 27, 2023
Made a situation much easier for my boyfriend last minute. We really appreciate you staying over while finishing up unloading.
Brian A
February 2, 2023
Lisa Evans
January 28, 2023
Very nice man and most helpful
Christopher Hurd
January 24, 2023
The process was easy and the price was perfect. No hassle and they wasn't trying to sell me everything I didn't need. The staff was very friendly and I would definitely recommend storing your items with CubeSmart.
Zelina Cruz
January 15, 2023
Everything went smoothly, from move in from to move out.
Angela Rodriguez-Gonzalez
January 11, 2023
The dotage units are easily accessible and the staff is helpful. However, there is always something that is not working (elevators are always down, carts have bad wheels, light inside storage are not working, AC is not working). This is frustrating that it is one thing after another.
GERARDO GUTIERREZ
January 5, 2023
Elevators have been such a pain in the deck. Since the very first day I hired the space, one of the only two elevators in the facility had problems. Yesterday both of the were broke for at least for the three days. Customer service phone is practically useless, I was sent directly to voice mail with the promise someone will call back, hadn’t happen. ????
Mae L
December 27, 2022
Thank You Heaven for all your help regarding my storage needs.
read johnson
December 15, 2022
Ivan was professional, efficient and friendly !
Alexandra Quintana
November 28, 2022
Betterway Properties
November 17, 2022
Leaking Roof damaged thousands of dollars of my items mold everywhere. Insurance does not cover amount of damage I received
Gregory Barlow
November 9, 2022
Nicole was fantastic. Excellent customer service skills. Transferred to bigger unit with no problems. Cleaned unit although it wasn't absolutely necessary! Have never had a better experience with storage!!!
Ron Huddleston
October 11, 2022
Tremendous customer service that goes out of their way every time I have a question or issue. If you need storage anywhere near 77007 then I would highly recommend the 6300 Washington CubeSmart location!
Charles Isaac
September 26, 2022
The sign up and on-boarding was straightforward and simple, even with the contactless method. The facility was EXTREMELY clean and maintained. Every thing worked from the access codes to locks and no pests anywhere. The staff were excellent, especially Teresa the local General Manager/
AJ Jimenez
September 21, 2022
Easy move in, friendly staff conveniently located
Mark Mayfield
September 15, 2022
Teresa is the best, great communication and customer service
Linda Parrish
September 1, 2022
The ladies have been so helpful with the size of unit was appropriate and made sure I was satisfied with my decision.
Laporsche Banks
August 18, 2022
The customer service at this location was great. Thank you Gwen you rock !!!!!
Danielle King
August 18, 2022
Ms. Gwendolyn has great customer service and my experience with her was awesome.
A Ramirez
August 12, 2022
Larry Falcon
August 10, 2022
Hi, before CubeSmart I had to much clutter at home although not really a lot it still weighted on me so this place was a god send... it's convenient and always clean been a customer since 2020...most of all I'm met with helpful knowledgeable and professional friendly employees who always make me feel welcome, much appreciated! my location is 6300 Washington Ave. Houston, Texas.
Sharon Hanson
July 30, 2022
Theresa was great and very knowledgeable. Highly recommend to go see her
Mike Levy
July 16, 2022
This storage place is very clean, and Theresa the property manager has always polite and very helpful. I would recommend it to anyone.
Jeb Bashaw
June 26, 2022
Great on site management teams and ease of doing business with the organization
Nickle Smith
June 8, 2022
Great Service Great Communication Sharon was great thank you
Joe Davis
April 23, 2022
Theresa was very helpful in my new rental experience. It’s nice to work with friendly people!
Beatriz Espinoza
March 24, 2022
Setting up storage process was easy and fast
Joseph Regpala
March 20, 2022
Edgar Teran
February 23, 2022
Top notch facilities. Easy to move in and move out. Phone system made difficult to reach the store.
THOMAS BOWMAN
February 10, 2022
Location, people, and service.
Ryan J. Tabasinske
January 6, 2022
Used the location for a few months while in between homes for a move. It’s folks at this location made it easy starting my account and closing and not to mention provided great and friendly service
Mark Lawrence
December 9, 2021
the booking was easy; access was flawless, being able to do most things online was very much appreciated.
Joshua Sadler
November 26, 2021
Christine was wonderful , very helpful with my needs . Will refer friends and family. Great customer service
Charlie Simon
November 26, 2021
Nate was excellent and very helpful and valuable with my moving needs.
Jacki Maldonado
November 7, 2021
Christine degen very great person and helpful professional
Carlos Guzman
November 7, 2021
Christine she is really professional, and nice worker, she help me a lot and explain me everything step by step really helpful
Alayah Monae
October 31, 2021
The worker made me feel like a friend she was great need more people like her in the world
mona r
October 9, 2021
Christine was absolutely amazing and went above and beyond to help me rent the unit.
Rick Ramos
October 2, 2021
Great customer service!
Justin Platt
September 27, 2021
The staff were very friendly and very helpful.
Darcy Jacobsen
September 26, 2021
Christine was a pleasure to work with at the 6300 washington Ave in Houston Texas. Place was clean and checkin was super easy!
David Spray
September 20, 2021
Great experience. Both ladies were very knowledgeable and helpful.
Justin Rogers
September 4, 2021
The climate control units
Jerry Morales
August 23, 2021
Best service at 6300 Washington Ave by Christine Degen. Very helpful in every way from buying supplies to showing my a couple of options on the units. She was friendly and happy through out my visit. Mind you I'm in a wheelchair and my experience was awesome. She knows her job very well !!! She's a Win Win Win !!!
Jane Koh
August 12, 2021
Theresa manages this place well. She took the time to show me the climate-controlled unit I was going to rent before I filled out any paperwork because she was confident that I would feel comfortable at her location. And she was right. She is both friendly and a real straight-shooter, which is a combination that's hard to find.
Hans Doesburg
August 9, 2021
Sylvia Longoria
August 2, 2021
Jennifer did a great job moving my heavy stuff.. Very helpful
kelsey cutrell
July 26, 2021
Christine Degen is AMAZING. Always so quick to help and beyond patient! We need more managers like her in this world!
Holly Gregory DDS
June 27, 2021
Steph Archer
June 24, 2021
Therese finalized my contract expediently and informatively. She took the time to explain all my questions and was extremely professional and courteous. I would definitely recommend them and delighted to be a happy customer!
B Mo
June 23, 2021
Theresa is amazing! Our conversation on the phone helped me to decide to come here. She was very helpful and friendly! Would definitely recommend doing business with her!
Jasmine
June 15, 2021
Stephanie Archer
June 10, 2021
Theresa was super knowledgeable and guided us in exactly the right direction of what our needs would be for our move. What an asset to your company and I look forward to working with her. What a great representation of true customer relations which you rarely find these days. Thank you so much Theresa.
Jaime Morales
June 7, 2021
As a first time lessee of a storage unit, I was pleasantly surprised with my experience here at CubeSmart. Christine, the manager, showed me the unit that I had reserved online. And then she took care of the contract in just a couple of minutes and I was on my way. Great job Christine! It's conveniently located close to I-10.
Marcos Espinosa
June 5, 2021
Excellent service provided by Christine.this was our first experience with CubeSmart and Christine walked us through every thing and what to expect. We left there be a new appreciation of what CubeSmart provides.
MsJ Keen
April 30, 2021
I am in the process of moving and had to rent my first storage. I had a great experience. Theresa was so kind and took the time to explain everything, answering all my questions. I will suggest renting from Theresa. She is very knowledgeable about all aspects of storing and had great suggestions on how to pack my items so they would be secure for the long haul.
Andre P
April 28, 2021
Customer service - Chantel Farrow was awesome. She went out of her way to help me meet my needs/objectives. Great personality and a true professional!!!
noirin taber
March 13, 2021
Friendly helpful staff good location
Brits
March 7, 2021
Katie Chan
March 2, 2021
I frequent the storage often for our business and I look forward to seeing Theresa. She’s incredibly helpful, kind, and attentive. She’s hardworking and always finding ways to make things better.
Vanessa Young
February 24, 2021
Mike Cord
December 11, 2020
K Sweek
November 16, 2020
Customer service at this specific location was excellent.
Joe Cook
November 12, 2020
Pat Goettsche
November 7, 2020
I would like to compliment the General Manager, Jessica Jackson, on her helpful attitude and friendly demeanor. She was always willing to answer my questions and do all that she could to make my emptying of my step--daughter's space easier. It was a huge job as it took days to go through boxes that had been there for years, literally. Should we ever need storage space again, I would want to go where she is. This lady deserves recognition and a pay raise!
Jazzmine Davis
November 7, 2020
Gabriela Ionita
October 28, 2020
Very lovely office manager. Knowledgeable, helpful and prompt. Had everything ready for us and made the check in process smooth. Just nice and friendly all around
kendall johnson
October 22, 2020
This cube smart has great customer service , they took amazing care of me !!!! We’ve used this location with Jessica before ... will keep doing business here !??
jorge gonzalez
August 20, 2020
Fast and easy... the best service
Melton Reese
July 21, 2020
Very fast and efficient rental process. Very clean facility..
cheryl garcia
July 14, 2020
I've been a customer here at Store 6868 for approximately 10 years. Rissa Ford could easily lead your training company wide to train how to treat your customers...her customer service skills are excellent every time I talk to her or see her. I own a staffing agency and place CSR'S on a regular basis. Rissa is awesome!!!!
HOPE Help.Other.People.Evolve
June 27, 2020
Justin Ensley
June 26, 2020
Rissa was extremely competent and friendly. She will work to make sure that everything is perfect for you when deciding on a storage unit. The premises are clean and well kept. I came in this past Tuesday and she did just about everything to insure that I chose the right unit for me. This was the smoothest process of choosing a storage facility that I’ve had in awhile. You won't be disappointed if you choose them as well.
Steven Nguyen
June 10, 2020
Manager was very friendly and helpful
Mimi Campuzano
June 2, 2020
I would recommend, Rissa is wonderful - great customer service.
terry mills
May 14, 2020
Friendly staff, very convenient hours, and extremely clean facility!!!!
Keith Menard
May 4, 2020
Great professional staff with a friendly smile ready to serve your needs.
Sondra Appel
April 21, 2020
Rissa was such a huge help today. We needed to quickly move some things from one house to storage. She made this move incredible easy and flawless. It was a pleasure working with her.
KEITH MENARD
April 18, 2020
Very nice professional service with a friendly smile!
Abel Lorenzo
April 7, 2020
Mark Holmes
March 23, 2020
Rissa was a great help. I have been a long-term renter and appreciate their continued support.
Mohamed Ali
March 1, 2020
RISSA she is the best ever and she was so kind and she waited for me after the store hours. Thank you
Connie Lawrence
February 28, 2020
Jake Savage
February 28, 2020
Quick, easy and painless experience. Rissa is awesome!
Carlos Alfaro
February 7, 2020
The General Manager Terica was nice and she got me in and out in no time!!
Teresa Bosworth-Green
January 26, 2020
Nice storage units but you have to get out of you car to use the code entry box. Coming & going. In the rain. Hate that part. Very inconvenient!
Glenn Wahlstrom
January 21, 2020
Absolutely perfect customer service very helpful communication 100% accurate and perfect Rissa seems like she's been working cubesmart for years I just wanted to say thanks for all your help
Annie Benzon
December 17, 2019
I rented a Penske truck here and the staff were very helpful in reserving and the day I picked it up. Clean well maintained, and easy to drive. Boxes, tape and packing materials for sale in lobby. The 2 women , very sweet- manager Rissa Ford made sure I was set for my trip. Thanks
Kayla Kirkham
November 22, 2019
I love this Cubesmart location! Terica and Rissa are super nice and professional. They are always helpful and efficient when I have questions. I would definitely recommend!
Pumi Fit
November 22, 2019
Storage unit is very clean and reasonably price compared to the other storage facilities around the area. Rissa was very patient and accommodating since I was not sure what size unit I needed. It was almost closing time and getting dark but she took the time to show me the units and broke down the prices for me, including the insurance policy I wasn’t aware of. While at the office and talking to me, she excused herself and was quick in running after a car that followed another car into the facilities. That incidence made me feel more secure knowing that she’s diligently doing her job and on the lookout for any suspicious activities!
Javier Vasquez
November 6, 2019
Hilena Vargas
November 4, 2019
Cindy and Chris were very nice and helpful. They answered all of our questions. This is a great location to get storage.
Toheeb Aya
September 1, 2019
Rissa and Terrica are so professional and great I’ll come just to say hi to them they made my experience the best one yet it was easy everything was explained perfectly also are lookers so it’s a beautiful view they mesh so well together couldn’t be more happier
Robert Bliler
June 26, 2019
Ivan Espinoza was very helpful and efficient.
Michael McCormack
June 10, 2019
Friendly and excellent customer service when renting a unit and I expect the same through the duration! Will end up leaving another review whenever we end up vacating but so far it has been very easy to work with. Thank you
Jonathan Zuniga
June 4, 2019
I reserved a unit and received confirmation for all of the details and rental rates/specials I was locked in at and on move-in day I was told that my rate and special from my confirmation couldn't be honored anymore because the system had different specials going on now. I was informed I would have to choose between two of their most current specials instead......needless to say I am not renting a storage unit from this or any other Cubesmart facility. BIG thumbs down.
Gloria Palomares
April 26, 2019
Sam Hsu
April 12, 2019
unit broken into and robbed the night after loading
Alex Berrones
March 28, 2019
Darren VanCleave
March 2, 2019
Beware of excessive rate hikes and no appreciation for loyal customers I leased a 10 X20 unit for $160 per month 2 years ago. My rate today just went up to $365. , this was just changing units too- I have been leasing a unit from them since 2010, but cubesmart bought the property a few years ago, and they have been horrible. They are leasing the same unit for close to $200 plus a half month free to new customers. I asked them to just charge me the same rate as they advertise, not asking for the half month free. They refuse. Their top, undiscounted rate for this unit is $260, and they refused to even keep me at that rate. The people running the facility are not friendly and managers have no decision making power- the regional managers do, and they have no concern for loyal customers- customers that have paid them for 9 years. There are much better storage options- stay away from Cubesmart!
moe trujillo
February 26, 2019
Thanks nina and cube smart for the help ..... very friendly and and great customer services
Selena Hodges
February 26, 2019
I had signed up online and went in to complete the transaction. Terica took me around to a few units to check out the sizes and allow me to pick which one I wanted to rent. She was awesome to work with and very professional! I will stop by the office just to say hi! Terica was a joy to be around!!! Thanks for everything!
Garrett Purdy
February 21, 2019
GO HERE! Nina the general manager has a great attitude and does her job the right way!! Very helpful
I Palacios
February 17, 2019
Update: My storage unit was broken into last week. This was the second theft they had in two weeks and no one was notified after the first one. Cubesmart did not warn anyone! They stole a ton of stuff. There are NO cameras inside the buildings. There are cameras outside only. I'm giving them 3 stars because it's not entirely their fault that units got robbed but they really should have notified people after the first theft! Also their exit gate gets stuck occasionally so it's entirely possible the thieves didn't have a code and just drove right in. ______ Nina the manager was outstanding. She explained how everything worked, recommended what I needed, honored the Internet special though I was a walk-in and made the whole process easy and painless. It’s well lit and clean, including the storage hallways. I feel comfortable going there as a woman by myself. It was a great experience and more economical than the other two nearby places. Highly recommend!!
Mike L
November 30, 2018
When I initially rented my storage unit, I arrived with my movers only to have them tell me that I needed to go up a size. My 10x10 was running $110/month. I went to the front office and asked for a larger unit. The woman told me she had 10x15 and it would only increase my rent around $50 -$60. She gave me a unit # and told me she would get the ppwk handled. Once I finished with my movers, I came back inside to sign all paperwork....THE UNIT JUMPED TO $295/month.....movers had already left. I spoke to numerous people and nothing was ever done. DON"T TRUST THESE PEOPLE!
Nate Davis
November 29, 2018
I enjoyed my storage and both reps, especially the GM, Nina was very helpful and a pleasure to speak to whenever I came in. I will stop in from time to time just to say hello, because she is awesome!!!! I hope that you continue to reward her because she can keep business coming..
Angela Young
September 30, 2018
Nina the General Manager is awesome!!!
Tracey Chavez
September 17, 2018
cheryl garcia
July 30, 2018
Excellent customer service and very professional! I've been a customer for close to 10 years, highly recommend them!
Philip Briggs
June 15, 2018
The service was outstanding--professional and personable . Helpful at every turn. I would highly recommend CubeSmart .
Chase Adkins
June 4, 2018
Great service
Hayden Nichols
May 26, 2018
Amazzzing customer service!
Kamran Mashayekh
April 29, 2018
Tasha is an invaluable asset to your company. She demonstrated an unmatched level of professionalism and sublime courtesy. She was attentive, prompt, and deft in her knowledge of the operations of Cubesmart. I would most assuredly recommend her to whomever is seeking the services of an ultimate professional at Cubesmart.
Joanne Rush
April 24, 2018
AMAZING customer service! The staff went way above and beyond. Thank you for being awesome!!!
Reenie Sanders
April 14, 2018
Nina is amazing. She helped us stay calm through out our entire moving and Storage process.
D Davis
March 19, 2018
Easy access...love hours..
Megan Gostola
March 7, 2018
Dan was so helpful! I realized that I really needed a new unit just a few minutes before closing. He agreed to wait an additional hour so I could get into the unit ASAP. He was so accommodating and kind!
L. Mason
February 24, 2018
Mason Lloyd
February 24, 2018
K Dubs
February 9, 2018
Customer service here is unbeatable. This is the third time I've stored here throughout the years, and there's no reason for me to look elsewhere. Cleanliness and security are also key areas of focus at this location and it shows. Highly recommended.
Dwight Albers
February 7, 2018
Jay Hen (Hendawg)
February 6, 2018
Dan's the Man! Awesome customer service and very helpful with a positive attitude everyday.
Salon Vive
January 31, 2018
Convenience location, clean facility, and great service from Aaron and Dan.
Daniel Ciocca
January 15, 2018
Go here!!! Do not even think about going to public storage. Seriously
professah X
January 8, 2018
Great service, great location, great people
Katy Liebel
December 19, 2017
Highly recommend. Dan has been extremely helpful in identifying the perfect unit for me and was transparent about all of he cost associated with each unit.
Mark Benveniste
November 14, 2017
Good customer experience. Dan friendly and professional. Storage costs too high. Inclined to terminate as soon as possible. Was going to rent for 9-12 months. Now hope to close within 2-3 months
Morgan Donaldson
October 5, 2017
Staff is super helpful. Only reason I didn't give 5 stars is their moving carts suck and there aren't enough of them.
C
September 24, 2017
A fairly typical drive up (garage style) storage facility. My unit stayed dry, and didn’t flood during Harvey, so that is certainly a credit to them. The staff are typically friendly, and the main thoroughfare is kept clean. My biggest peeve is that the code boxes to enter and exit, are placed in such a manner that you have to exit the car to punch in your code and gain access.
LUCY CONDON
September 6, 2017
Jessica and Don/Dan you were very friendly and very helpful. You answered all of my questions. I am happy with the location, the lights late at night, and the cleanliness of the locale.
Jenna Fleming
August 31, 2017
Great customer service and stress free experience!
Pious Weinberg
August 9, 2017
OMG! Jessica Jackson is the best helper ever! She was quick and effective in getting me my unit. She's funny too so it doesn't make it dreadful! Love this place!
Ren Torres
August 1, 2017
Houston Customer
July 28, 2017
I highly recommend CubeSmart Self Storage - Washington Location. Jessica is Extremely helpful, professional and provides EXCELLENT Customer service. Cubesmart is lucky to have a wonderful dedicated employee!!
P Leibold
July 27, 2017
Y'all... If you have not met Jessica Jackson, you're missing out. By far the BEST SERVICE I HAVE EVER HAD. I was there for a Penske rental but just because of her service, I would use this storage facility for my items. She for real was incredible; I'm hoping her bosses see this because I'm not even joking this was the best service I've ever received! ????
Francisco Mena III
July 25, 2017
????"Yaaaaas Yaaaaas Yaaaaas...!!!" They have gone Above & Beyond every time I have needed them... Jessica's Customer Service is Off Da Hinges!!!" Yaaaaaaaaaas!!!!
Bill Frazier
July 21, 2017
Good facility with great lighting and security. One of the best I've looked at. The staff was very helpful and answered all of our questions. Thanks.
Gena Miller
July 18, 2017
Cube smart storage is clean and fresh. Dan was so helpful and accommodating. I explained what I needed and he steered me correctly. Wonderful experience.
Eloise Charles
July 18, 2017
Moving is stressful, Dan and Jessica shared their ideas and suggestionsand made the process more efficient and much less stressful.
Dan M. Allison
July 11, 2017
Andrew Hall
July 3, 2017
Good prices for the space. The staff I interacted with, Dan, was very personable and took care of me.
Cynthia Clanton
June 1, 2017
This is the second time Jessica has come to my rescue! Not only did she suggest the perfect sized unit, but she also organized a moving truck that saved me $$$$! She has a great way of turning a frown upside down. Thanks Jessica!
Kathleen Andrews
May 12, 2017
Chase Cobb
March 27, 2017
Angela Birdow
March 13, 2017
I had an awesome experience with Cindy Smith! Outstanding customer service, beautiful, witty personality yet professional. She showed she cared about my needs and made sure I was happy with the end result. I love the storage facilities' climate control feature, security and the free use of the moving truck was definitely a plus. I highly recommend using CubeSmart.
Lauren Clary
March 1, 2017
Jessica, the general manager, was incredible accommodating for my last minute needs. She recommended movers and helped me with some other options I needed. I will definitely come back, if needed
Eddrena Foster
February 28, 2017
Mikeshia was very knowledgeable & friendly! I would visit this location again!
Ronald Lorenz
February 12, 2017
We had a large storage unit for a year. The facility was always very clean and well light. There were always dolly's around when we needed them and the staff was kind, friendly and very helpful. The security was very good and we felt like our things were safe as well as us while working in the unit. We would use this facility again.
Lerander Sandles
January 27, 2017
Very accessible
eholmes57
January 14, 2017
Five Star Just Tops Keep Up The good Work
Jake Childs
December 2, 2016
I compliment the employees of cubesmart everytime. They are so happy and helpful each time. I'm super aware of this because I own several businesses and walk out of cubesmart with a smile! Jessica jackson is such a great asset to the company as well as your other employees at the Washington location and Westheimer location. ohh yeah,forgot to add clean storage facilities where I keep my companies product. Keep up the great work!
Eric Helfman
October 13, 2016
I had a very good experience, Mikeshia Ball was the person who helped me out, she was informative, patient and I appreciated her patience with me as I found what I was needing. If you go the cubesmart on washington have mikeshia help you and she will be of great hehlp. thank you again mikeshia.
Winx Whitney
October 3, 2016
Lynn, the office manager, was great. Listened and helped to find the best offer and options for us. (I've dealt with other Cube Smart staff who were not as helpful this the rating).
JJ Campuzano
September 7, 2016
I got a large storage unit. Employee was very helpful and attentive to answer all of our questions. Two elevators per building it's a plus. I would recommend this storage business to anyone!
Andy Ayers
September 1, 2016
They offer climate controlled storage at a convenient location and a fair price.
John Kohoutek
June 30, 2016
This place is a storage location and a Penske truck rental location. We arrived driving a one way rental from Illinois. I did not have a place to park my Penske truck the night before we moved into our house. I called and talked to Lynda Gomez, the manager at this location. She was great! The place was very accommodating and helpful. They found a place for us to park the truck overnight and were just very helpful overall. I would definitely do further business with these people.
TR Dunn
May 31, 2016
Ken Capritto
April 13, 2016
Great and really clean facility with a professional staff. I highly recommend this place and will never use any other storage facility. Thanks again.
Daniel Folloder
January 31, 2016
Great service and wonderful people. Jessica Jackson was beyond helpful. She is so sweet, helpful and knowledgable. Without her we would have gone to Uncle Bob's or another storage facility; her insight and attention to detail kept us at the location and we feel more than comfortable being here. Make sure Jessica helps you when you are here!
Lisa Matthews
December 30, 2015
This location is clean and the staff is helpful, courteous and great to work with! Will always use them when we need extra storage
Mark Metz
December 21, 2015
Great customer service!
kelly torres
December 5, 2015
Yesterday my husband and I came to this location looking for a storage unit. We spoke with Jessica Jackson and she really helped us. She was very knowledgeable and nice. I really liked everything about the place and having great employees like Jessica is a plus. I would recommend them to all my family and friends.
Briauna
December 4, 2015
My mother and I came in here because we were shopping around for a storage space for some things we're moving out of our old house. We've been to a few places, but we haven't received customer service like we did from one of the employees, Jessica Jackson. She was friendly, helpful, and very knowledgeable. We were wowed by her zeal for great customer service. We have a couple other places on our list to check out, but it's safe to say that we will be back.
Linda Schafer
December 4, 2015
I love that Linda lady! She gets her job done.
Lynda Thompson
December 3, 2015
Everything
Meg
December 3, 2015
Loved the customer service! The young lady named Jessica Jackson was amazing and friendly helped me with questions and helped me get some supplies! Would definitely recommend and go again.
Melissa West
December 3, 2015
I've never dealt with storage before so when I walked in into this location I was clueless. The girl that helped me, I believe her name was Jessica, she was awesome! When I walked in I said, I'm moving and I have a lot of stuff. She helped me supplies and deserves five stars for her customer service!! Thank You Jessica!!!
Harrison
November 25, 2015
Awesome location, the entire staff is incredibly helpful and friendly. Lynda was especially helpful from the moment I walked in and made the entire process quick and easy. Make sure to ask for her if she is in! 5/5 Stars
Kali Gipson
November 12, 2015
Had a really good experience at this location and Lynda was exceptional.
Karen Price
March 1, 2015
We went by today to inquire why our rate, which had just increased, was more than the price advertised online. We were told that it is because we were long term customers. We could go online and reserve another unit just like ours on the same floor and then we would get the lower rate. To us, like it would to most people, this sounded and is totally absurd!! We always pay on time and take care of our unit. This just didn't make any sense to my sister or I, nor the other customer that was in the office with us. Also I have commented before to the office that they are not keeping the light bulbs replaced and when we checked the unit again today they still had a lot of bulbs out. This is a climate controlled storage area and needs to be well lit to be safe. Since CubeSmart took over this location the property has gone downhill as well as the customer service. We will definately be moving at the end of this month. I hope other people do some checking around if they are long term customers of this place also.
Penny Middelraad
May 10, 2014
The staff at this location were just fantastic.!! I needed to set up storage facilities for all my belongings coming down from Calgary, AB in Canada. I was able to reserve just what I needed over the phone several weeks prior to arriving. When I arrived in Houston, Amy was so helpful with everything we needed. She even found us a 30x10 unit with access on both ends. This made the loading of the unit so much easier for the movers. Thanks for all your help, and I feel fortunate that my possessions will be safe in your facility.
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