Reserve a Unit
5 feet by 5 feet Storage UnitSmall 5'x5'*
plus First Month Free


5 feet by 5 feet Storage Unit5'x5'* Storage Unit
- Climate Controlled
- 1st Floor Access
plus First Month Free
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.


5321 Richmond Ave --
Houston, TX 77056
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Pay Online: Our facility accepts online payments to save you time.
- Deliveries Accepted: Have items sent right to our facility to save time and hassle.
- Monthly Leases: You're sure to appreciate the convenience of our month-to-month leases.
- Handcarts/Dollies Available: You'll find everything you need to get your belongings from your vehicle into your unit.
- Around-the-Clock Video Recording: Video cameras are placed throughout the facility.
- Free Move-In Truck: Enjoy a simple, affordable storage experience by moving your things in a free truck.
- Tape, Boxes and Other Packing Supplies Available: Store your items as securely as possible with premium packing supplies.
- Military Discounts Offered: In recognition of your service, we are happy to provide a 5% military discount to active duty military at move-in.
- Storage Protection Plans Available: Breathe easier with our SureSmart Protection Plan.

Houston, TX 77056
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal — 50% Off & First Month Free † — with a no - commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours:
Daily: 6:00 AM–10:00 PM
Reviews of This Facility
André Matthews
March 24, 2025
Isaul Arismendez
March 22, 2025
Ryan was super courteous and helpful with the loading process. Went above and beyond to make sure I was taken care of. If you need to store your prized belongings. This is the place!
Vinny Minogue
March 14, 2025
Bri and Ryan run a well-organized and professional facility. They are always courteous, easy to work with, and ensure everything operates smoothly. Their attention to detail and commitment to maintaining the property make a real difference. It's always a pleasure working with them!
Arthur Marlin
March 4, 2025
Ryan was great. He’s very personable and a great salesman. He really makes you feel comfortable and know what he’s talking about.
Songbird 1210
March 3, 2025
This is my first indoor storage experience and so far it has been wonderful. Bri assisted me with my account and my unit. I absolutely love that it is indoors from the hot summers, the cold winters, and finicky rain. I would recommend this location, because the facility is clean overall, but my unit was perfect. Bri and Ryan thank you so much for your help!!!??
Krishawnda Yansen
February 28, 2025
Walking into the location, I was greeted with a welcoming smile. The process was quick but thorough. Detailed, patient, friendly, and just an overall great experience at CubeSmart on Richmond. Thanks
Latoria Sims
February 27, 2025
Ryan is awesome! He was very detailed and patient with me. He showed me different storages to make sure I was understanding of what I was purchasing. Give him his own store…..
Truth seeker
February 24, 2025
I really appreciate AJ and his welcoming energy and customer service. I came in overwhelmed and walked out with a smile. I just wanna thank him for his time and understanding. CubeSmart is lucky to have him on the team.
Shontai Charity
February 24, 2025
Aj was very helpful, friendly and Professional
rui isaac
February 24, 2025
Very clean and well maintained! AJ was great.
Hollie Cooper
February 14, 2025
Great Staff. Great Customer Service always friendly and helpful and Ryan always greets with a smile a pleasant attitude every time
Edgardo Hernández
February 12, 2025
Really good place would definitely recommend good customer service especially Ryan really helpfull and respectful
Stephen Foulard
February 6, 2025
CVictorMcKnight
February 5, 2025
Ms. Bri at CubeSmart on Richmond is always helpful in finding the right storage unit to fit your needs. I highly recommend her to care about your needs.
Mike O
February 4, 2025
I had a fantastic experience with Dylan at CubeSmart! He was incredibly helpful, providing clear information and addressing all my questions with patience and professionalism. His outstanding customer service made my decision to choose CubeSmart an easy one, and I highly recommend reaching out to him for any storage needs!
Kami Christina
January 31, 2025
Ryan was amazing he made the process very smooth and understandable for first time renter, the facility is very well kept and clean. Bri was nice as well. Highly recommend you ask for Ryan.
Jose Antonio Cuberls Amestiva
January 28, 2025
DANIEL BROOKS
January 24, 2025
Great storage.
Shanay LaCour (Shanay)
January 21, 2025
Blair A
January 19, 2025
One of the best customer experiences I've ever had. Staff are incredible, building is clean and well cared for. Glad we were able to snag a unit ??
J. Martin
January 18, 2025
Ryan is always so helpful. I've ran into a few roadblocks and he always handles situations swiftly, calmly, and efficiently. He's knowledgeable and definitely has made the storage process super smooth
Rosa Gonzalez
January 11, 2025
Ms Bri was great. Fast easy and clean.
Austin Anderson
January 11, 2025
Staff here were amazing and very helpful. She had went above and beyond to explain the rental agreement.
Delano Hall
January 10, 2025
The lady there was very nice and knowledgeable made it a easy experience..
Maria Hellman
December 29, 2024
Bri and Ryan were so kind and helpful! They really created a warm, welcoming environment and made it simple to move through the rental process. I look forward to seeing their smiling faces when stopping by the unit!
Kamelia Lachguer
December 23, 2024
Brian was the most kind helpful person I have seeing in any storage so far, he has contacted me helped me processing was very quick and he is has excellent costumer service. Thank you Brian ??
Isaiah Booker
December 20, 2024
Ryan has been the best with everything. 10/10 friendly service!
Joe Cook
December 19, 2024
uwade alade
December 18, 2024
Good customer service in the front!
maricela troch
December 15, 2024
The Richmond location is the best storage facility that I’ve ever been to and the staff are just are fantastic. it’s always clean and well taken care of
Artemis Rezaei
December 9, 2024
Bri and Ryan provided exceptional service from start to finish! They were friendly, knowledgeable, and went above and beyond to make sure I had the right storage unit for my needs. The facility was always clean, secure, and easy to access. Their professionalism and helpfulness made the entire experience stress-free. Highly recommend CubeSmart on Richmond and south rise , Houston Tx , thanks to Bri and Ryan
Miriam Garcia
December 3, 2024
Ryan was the best knowledgeable sweetest person. I really recommend him facility. It’s really nice.
Kim Duncan
December 3, 2024
Keith Woods
November 24, 2024
Stopped by to purchase wrapping paper. Ryan was the best. Showed me the options available. He was very helpful and friendly. Everyone who works at this location is top notch!
Murkery Salmonza
November 18, 2024
Best in the city Ryan is us the best Thx help me get back into my locker today
Austin Aries
November 14, 2024
Great team!! Great Staff!! Very friendly and super helpful team.
L G
November 12, 2024
Excellent service, Ryan is really good manager and worry for everything before move in! Thank you very much!
Irvin Castro
November 12, 2024
Excellent service, very good attention, Ryan helped me, excellent customer service, very good service
Skotfre Music
November 10, 2024
Tiffany H
November 8, 2024
Ryan was very helpful and is great with customer service! I had an issue getting my lock removed and within a few minutes the problem was resolved! This location is very clean and well kept as well!
Elena Kennedy
November 4, 2024
It’s hard to reach and get ahold of this location. I have to sit in hold with the —800 number and then wait for an email back.
T LM
November 1, 2024
I needed to rent a storage unit as I was in between moves. Bri was there to help me, patiently showing me three different units before I settled on one. I thought I was done until I realized I wanted a bigger unit and again Bri was there to help me and helped me through the process. I’m glad I chose CubeSmart and was fortunate to have an amazing experience thanks to Bri.
Reshema Thomas
November 1, 2024
I walked in and A.J. was immediately ready to help with a smile. This CubeSmart has great customer service. Thank you very much A.J.
Tabitha Lenox
October 28, 2024
The facility meets my expectations. My friend came with me and thought I was a spy or had top security clearance or something. The keys to the units are second to none! It is also a great place to store wines and valuables. There is a generator, which is essential in this part of Texas! Great job, Cubesmart.
EFFIE WEIR PhD
October 23, 2024
Very clean and professional environment. Kind Management
David Zelitt
October 17, 2024
A G1313
October 13, 2024
Sweet ladies, easy process, and DONE.
angel escamilla
October 8, 2024
Bri and Ryan are wonderful, extremely helpful and very friendly. This place has a staff that's courteous and kind.
DTrillDallas
September 27, 2024
Great place to store your stuff
randy
September 24, 2024
Nice and clean
sarah barah
September 21, 2024
Solomon was very helpful when assisting me with my inquiry about a storage unit. I feel confident that my items will be secure here, as there is a code required to access both the building and the floor where the units are located. I would also recommend this place due to the great pricing compared to nearby storage facilities
Jimmy Merritt
September 19, 2024
Best storages and best staff thanks to Ryan and the team !
Jacqueline Smith
August 20, 2024
Bri and Ryan truly exemplify what it means to provide exceptional customer service. I am so happy that I made the decision to place my items in their care. They answered every question I had honestly and with great care for my concerns. You will not be disappointed if you choose this location for your storage needs. Bri and Ryan thank for taking such good care of me.
Emilia Rogers
August 19, 2024
I’ve been renting a unit at this location for 4-5 months, both Ryan and Bri are patient and professional.
Alexis Trevelise
August 17, 2024
Bri and Ryan are great!
Corey Walker
August 15, 2024
Bri assisted me with renting a unit at the Richmond location and she was incredibly helpful and patient with me! She is why I rented the unit at this location!
Will Robertson
July 25, 2024
Mr ryan and bri were very helpful
Yubisay Mauquert
July 25, 2024
(Translated by Google) My experience with Ryan and Mr. José was excellent, I recommend them as they have good customer service, thank you very much (Original) Mi experiencia con Ryan y el Sr José fue excelente,los recomiendo ya que tienen un buen customer service,muchas gracias
Meagan Brown
July 16, 2024
I had a wonderful experience here. Ryan was such an amazing help and gave wonderful customer service. Felt like I known him for years. Would recommend to everyone. Beautiful clean and safe place. LOVE IT! Thanks Ryan!!!! ??
devaughn madise
July 12, 2024
Love the curtesy call to check on my unit for leaks after the storm great service!
Bree Small
July 7, 2024
Customer service is excellent!! I received calls reminding me of my reservation leading up to my “move in” date. I worked with Ryan in the office; who was extremely nice and knowledgeable! This is my first time needing storage and he helped me pick out something I was comfortable with. He also gave me some helpful tips. Definitely made a good decision choosing CubeSmart.
Telvee Marvie
June 22, 2024
Wadi (Wadi)
June 15, 2024
I been a tenant at this Cubesmart location for a number years now. However, currently I’ve requested some additional accommodations and assistance from the managers, Bri and Ryan, they’re awesome and exhibit great customer service and great attention to details. I’ll continue to be a tenant at this location , thanks in part to Bri and Ryan. Excellent Service!!! Will recommend
Bobby Nguyen
June 11, 2024
Great People!
Jeremy Mckinnie
June 10, 2024
I love the security element of the property. Also the man at the front desk in the office was quite friendly and helpful.
Tiffany Henderson
June 8, 2024
Bri had great customer service very helpful to which best fit what I needed quick on point and got everything done in timely manner I would recommend anyone to go there.
Paola Castillo
June 3, 2024
I want to thank Bri Ryan for being so kind to me and my team. They are very attentive and have excellent service
Louisa Glinski
June 3, 2024
I reserved a unit online, and then met Ryan when I went by the facility. He was very helpful in confirming the appropriate size unit needed, got my unit all sorted, and I started using it immediately! Highly recommend.
Seth Ingham
June 1, 2024
Super clean and a nice friendly staff! Ryan was super helpful!
Peter staartjes
June 1, 2024
Both Bri and Ryan were fantastic help at this cube smart facility. The were extremely friendly and professional!
Shikinley Mitchell
May 29, 2024
Ryan and Bri were super nice and explained everything well! Ryan covered every worry I had before it even left my mouth. I feel like my things are safe! Thank you so much
Andy Garner
May 27, 2024
Great people and great service!!!
Teria Thomas
May 27, 2024
I really appreciate Ms. Bre. She is great listener, caring, and she puts customers needs first.
Taylor Nimmo
May 23, 2024
Facility was clean, Ryan and Bri were very helpful
Cooper Williamson
May 23, 2024
Ryan was real cool he helped me out he even cracked a couple joke I felt comfortable in facility and it was extremely clean
Amadi Williamson
May 23, 2024
Ryan and Bri are both amazing employees. Very helpful and courteous. Definitely deserve a raise
Scott Olson
May 23, 2024
John Olson
May 23, 2024
This man should be ceo of your company and deserves an immediate raise.
Joe Foster
May 18, 2024
Hands down the best CubeSmart location I’ve been to and trust me I’ve been to a lot! The customer service, the cleanliness, the attention to detail everything! Don't cheat yourself, treat yourself! Ask for Ryan at the front desk he’s the best!
Shabbir Hassan
May 17, 2024
Had a wonderful experience with the employee Ryan. Very professional, very helpful and great attitude towards customers. Thank you very much.
M C28
May 15, 2024
Safe and Easy to access storage. Love the app
Armando Morales
May 15, 2024
Bri and Ryan were so useful and helpful! They were very nice and welcoming! Always clean
Susan Berry
May 15, 2024
Ryan & Bri are so helpful and attentive! This facility is always so clean and it’s easy getting in and out of our units we have here.
Danny Lozano
May 14, 2024
Visited six self storages across the city last week and this CubeSmart was the winner by far! Clean, well managed, and they take security seriously. Ryan was friendly, accommodating, and the excellent promo deal price he offered for the first few months really helped us financially. Very pleased with my experience here overall!
Juan Lopez
May 13, 2024
Greatest storage I’ve ever used. Highly recommend this location. Get with Ryan great guy and extremely helpful
Krystal Jones
May 11, 2024
Cube Smart was very professional handling my storage needs. Very clean facility, Ryan was very helpful and very patient with assisting me getting my space. Kudos to Ryan and thank you CubeSmart.
Anthony hernandez
May 10, 2024
Mr. Ryan was extremely nice & helpful. Great experience will be coming back. Good storage spaces
Vanessa
May 10, 2024
Friendly staff, convenient
Chevy Mejia
May 9, 2024
Just wanted to say what a clean place so organized and the people so nice.
EVELYN LIENDRO
May 9, 2024
The facility was clean. Bri and Ryan were nice as well
Stone Spencer
May 8, 2024
All my Sons- the guy here helped us out with the codes and clean and organized. And has AC?!!!
Brian Whiting
May 8, 2024
Great service!!!!
julio Guzman
May 7, 2024
Very clean and organized
Teofilo Lingi
May 7, 2024
Zinna Tillman
May 7, 2024
The facility is clean and management is always helpful
Patrina Harrell
May 6, 2024
Bri & Ryan is very kind and professional. This location is convenient and well monitored. I won’t hesitate to rent out another unit when the time comes. CubeSmart has an awesome team with Bri & Ryan!!
David McCrea
May 6, 2024
Been storing here for almost a year now with no issues. Management is accommodating and easy to work with, Ryan especially. He remembers names and stories and will make sure move-in and access goes smoothly.
Art Garcia
May 6, 2024
Great service ! Took care of all my concerns and issues. I would rent from these guys at the front again once the time comes again to rent out a storage unit ! Thanks Ryan and everyone at the front!
Eric Gross
May 6, 2024
A great facility, and clean. Bri and Ryan were very helpful and professional.
David Fuentes
May 4, 2024
Ryan and Bri made our lives easier. Great customer service, attentive, and detail oriented. Made sure to check in to see how we were doing and even offered us some cold water. Little things go a long way!
Mo Luis
May 4, 2024
Rented for 3 years and did not have any issues. Bri and Ryan provided excellent customer service as well
Richard GODWIN
May 3, 2024
Well treated,outstanding customer experience,timely response. I will recommend this storage to anyone, top tier in Houston.
anonymous Anonymous
May 1, 2024
Ryan was very quick to offer assistance when I was looking for a unit. He took me up to view the space, went over current pricing options, and it was a hot day so he let me chill off in the office space. I look forward to meeting his coworker Bri on my next visit or when I finally do rent a unit. The rental space was clean with a welcome baggie inside BTW
jason cooper
May 1, 2024
The staff is always friendly and helpful.
Briseyda Rivera
May 1, 2024
The managers are always helpful on my route and the facility is clean.
Mario E
April 29, 2024
The place was very neat and organized and definitely sanitized. Bri & Ryan was able to help us navigate thru
William Hanten
April 28, 2024
First of all, Ryan, the manager, is the man! He rocks! However, I hate this storage facility that he works at. I’ve had my belongings robbed from this “secured” facility in excess of $17K. Their facility doesn’t work when I go there. However, management is very good about customer service. Just two days ago the facility was broken again and I couldn’t access my storage unit at 8:30pm on a Friday. I then called customer service and they put me in touch with management. Management then sent a rock star person (Ryan) to help on the scene and he was there in 15 minutes! I did not expect this. So Ryan shows up and chills the situation and was extremely professional, pleasant, and courteous. He went out of his way over and above my expectations to allow me access to my storage locker. Again, I didn’t expect him to do this on a late Friday night. The man is a gentleman and a very stand up guy. He needs to be promoted and assigned to a larger facility with more responsibility.
Brian Carothers
April 26, 2024
The staff of CubeSmart is amazing. Everyone is great. Ryan and Bree always go above and beyond to help me if I need it. I highly recommend CubeSmarr on Richmond for any of your storage needs.
A B
April 23, 2024
Ryan had Exellent Customer Service, would Highly recommend them.
Andrew Villareal
April 19, 2024
Always clean and always cool. Everyone here is friendly and personable, especially Bri & Ryan. Great storage!
Marilyn Pacheco
April 19, 2024
Bri and Ryan made sure my daughter's lease in this storage facility, was seamless. The employees are very sweet and attentive. Would definitely recommend doing business with them.
Keysalis Fermín Pacheco
April 19, 2024
Rented a storage unit here for about 4 months and everything went very smoothly. I enjoyed my stay here and would recommend everyone to try this facility. Bri and Ryan were very welcoming and insightful throughout the leasing process.
Jeremy G (Germy)
April 18, 2024
Have used this storage space a couple of times over the years as a pretty central location within the city; every time Bri and Ryan have been amazing! Professional, polite, know their stuff and quick to answer any questions I’ve had every time. 10/10 Would choose this location again
Arlene Hecht
April 10, 2024
Ryan is an amazing employee and was extremely helpful!!!!
martin ramos
April 5, 2024
100% trustworthy place to store your items. thank you bri & ryan for helping us with our items and being helpful!
John Figueroa
April 5, 2024
Been storing my stuff here for like 3 years and it’s always reliable and safe . Bri and Ryan were super nice and helped me navigate buying my first storage unit . 10/10 service shoutout my long hair bro !
Unike Love
April 1, 2024
Great service and really good installations
Nicholas Cain
March 26, 2024
Access was easy. The face to face interaction was professional and friendly.
Iris Salls
March 19, 2024
Came to buy boxes, the staff were very friendly and helpful in figuring out how much we needed.
Alan Coleman
March 19, 2024
Cleanest storage facility. Ryan is a very helpful guy.
Agyeman Shabazz
March 12, 2024
Best service by far of any previous storages I've uses before. The employee, "Brian" was quick to help me carry the mass of objects I was juggling, and made sure I didnt break anything. Personable, and helpful, made me feel welcome despite the mess my clumsiness would have made without the extra hand. Much Appreciated!
Summer R.
March 8, 2024
The front office associate, Ryan W., at this location is extremely professional, knowledgeable, and efficient. This location has made my storage needs very easy & straightforward, thanks to him!
Robert Hines
March 8, 2024
Great worker very helpful
Olivia Corona
March 6, 2024
They make everything easy to set up online and in person the customer service is great as well and make transitions smooth if you ever want to switch unit's.
Arnandez Francisco
March 4, 2024
Jasmine S
March 2, 2024
I had a great experience and best help thanks to Ryan ????he gave me the best option for me and made it easier for me to get my unit thank you Ryan
Esteban Alejandre
March 2, 2024
Ryan made process quick and easy
Matt Gallagher
March 2, 2024
Ryan and Bri are great! Most informative and nicest move in I have ever had! Nice facility and very clean. They also seem to know their exiting/existing customers pretty well! Thank y’all!
Charles Love
February 24, 2024
Met with ryan on Richmond facility, he was a good help. He cut my lock very quickly. He’s a very kind person.
Alexis Trevelise
February 20, 2024
Inky Ghost
February 19, 2024
Juan Castaneda
February 19, 2024
(Translated by Google) Bro Euan (Original) Bro Euán
EJ McFadden
February 13, 2024
Great facilities, free wifi, and good management. Ryan was very attentive and was friendly from the moment we met. Level of personal care and customer service unheard of at a self storage facility. Thanks!!
Joel Kitchen
February 7, 2024
Good little place easy to access and very clean. And very good customer service from Bri and Ryan help me get to where I need to be as quick as possible
Tawana Dixie
January 26, 2024
Ryan was great ! It was quick easy, clean transfer! I’m definitely staying with this location. Amazing staff!
Kathryn Willgus
January 26, 2024
Mon Mazingo
January 19, 2024
Ryan helped me out and was very professional. The facility is very clean and secure.
La Quincia Pittman
January 18, 2024
Walked in to a clean office space and was greeted by a nice smile and deep soothing voice. I knew right away that Ryan would take care of me with ease, although I was only stopping by to make a payment for a family member, and he did just that! Hats off to Bri also for being seemingly pleasant and attentive/ready for action.
Brandon J
January 17, 2024
Bri & Ryan are very informative and always greet with a smile! A++
Tracey Gibson
January 15, 2024
My sister and I have shared a storage unit for almost a year at this location and can’t say enough good things about it! The location is great! It is clean and well maintained. Bri and the team are very professional, friendly, and accommodating! We love working with them!Cube Storage relieves much of the strain by having flatbed moving tools to help move large items and large stacks of boxes. When we needed to downsize the unit, Bri and the team took action quickly to ensure that we could choose from the best options available, and the unit/monthly rate turned out better than we expected! Five well deserved stars!!! ??
Aylin Villalobos
January 15, 2024
Ryan and Bri were wonderful! Answered all of my questions and were very polite.
robert alch
January 8, 2024
Clean place staff was polite
Rafael Rodriguez
December 19, 2023
Bri & Ryan were very helpful and very nice they help me find the storage that I needed.I highly recommend them to anyone looking for a storage
Celia Hernandez
December 18, 2023
chevis villegas
December 15, 2023
Ryan was very helpful and too easy to register. Definitely recommend him.
Daline
December 13, 2023
Moving carts are nor available.
Kenneth Watts
December 7, 2023
Raised storage rent within 6 weeks. Dry scam like behavior
Tammy Mize
December 3, 2023
Suzanne Soyal-Stokes
November 26, 2023
Excellent Customer Service... Very pleased with service I received. Excellent Storage Company.
Kevin Zavala
November 26, 2023
By far the best storage facility I’ve ever gotten! Great communication and awesome staff. One of the guys even helped me parked my 24ft truck closer to the elevator! I highly recommend…
Jules woods
November 25, 2023
Great service from Ryan and Nate! Very clean facility. Love it here!
Jose Fuentes
November 25, 2023
Awesome experience and employees have been very helpful. Bri & Ryan have been great!
Geneva DuPonts
November 16, 2023
My issue isn’t with the employees or the facility itself… it’s the company’s PREDATORY STORE POLICY. My payment due dates are scheduled on the 11th of the month. This month it was due on 11-11, however, I was scheduled to move into my new apartment on 11-17. When I first called to inquire about this concern on 11-9, all they said was “we give you a 5 day grace period to make the payment.” (This grace period would take my due date to 11-15… since this was the only information I was provided, I figured if it goes beyond the 15th, I would be responsible for the balance due from the 11th to the 15th and any potential late fees accrued for the 16th and 17th.) This isn’t rocket science! When I called back on 11-14 inquiring about the upcoming late fees, only then was I told “Cubesmart doesn’t prorate fees!” Therefore, I was now responsible for paying the ENTIRE $215 fee just for my furniture being in the unit ONE extra night. How do you justify forcing someone to pay an entire monthly fee, knowing they hired movers to pick up their stuff, the very next day??? Absolutely disgusting !!
Marlon Reyes
November 14, 2023
Ryan and bri were very Professional, and the entire facility was Clean. Stop by and see them!!
Isaiah Gonzales
November 11, 2023
Greeted with excellent customer service
Jasmine Perry
November 5, 2023
Bri & Ryan exceeded my expectations they did amazing at helping me find the perfect size and pricing for my storage needs thanks guys keep up the awesome work!
Cindy Perez
November 4, 2023
very surprised the property very clean, very secure? The staff was professional very friendly. I would recommend.
??????
October 30, 2023
Great workers clean facilities.
Esteban gonzalez
October 25, 2023
Ryan was really nice and explained how the facilities work as well as the insurance requirements to each pod. Plenty of things to purchase inside to ensure the safety of your items and they maintain the facility quite nicely. Just caught Ryan painting the wall to remove a few scuffs in the lift area. Great attention to detail. For anyone that needs to store items on an emergency or because you're out of space in your own home, I greatly recommend the staff and services this location provides!
Tyrell Washington
October 20, 2023
Brit Ryan was very helpful pay the man he deserves it!
Dave million
October 20, 2023
I recently got 3 units from this location. Bri and Ryan went out of their way to assist me with their process and they've been nothing but helpful ever since. Definitely recommend getting a storage unit here. They're very helped and friendl!
Sakina Razvi
October 20, 2023
Brit was extremely helpful and answered all questions I had regarding the storage unit. The property felt secure and offered some moving perks that I have not experienced at other units. He made me feel welcome and had a great attitude!
Sammy Games
October 16, 2023
Bri and Ryan are always welcoming and cheerful. They’re always eager to help??thank you
Nick Sanchez
October 13, 2023
Bri&ryan
Derrion McClain
October 11, 2023
Thanks to Ryan for helping us out with everything. Customer service was a 10/10 .
Jacquelin Dominguez
October 10, 2023
Ciara Stone
October 7, 2023
Ryan was extremely helpful during the entire process with me getting my storage unit. I had questions about different units and he showed me all the options that were available to me. Thank you for your patience Ryan!!! Please ask for him.
Tiffany Pickens
October 7, 2023
First impressions are everything for me. Soon as I walked inside the facility everyone stood up and I greeted with a smile by Ryan, Laura and Bri. I felt very welcomed. Laura and Bri accompanied me on a tour to view storages. They were very informative on sales, pricing and availability. The building looks nice, new and clean. I am looking forward to renting here. They also have a nice moving truck that is practically free (for 4 hours) when you rent a storage. Thank you for your help.
Michael Resnick
October 7, 2023
Ryan was very friendly and answered all my questions
Jason Armijo
October 6, 2023
I have a moving company, and the people at the front desk made my life a lot easier!! Very friendly and very accommodating.
aniece
October 6, 2023
Ryan was very knowledgeable and helpful!
Stacey Saathoff
October 2, 2023
Ryan at the Richmond location is so kind & helpful! This facility feels safe/locked at all times
Betty Rodriguez
September 30, 2023
Ryan was very helpful and kind.
Mike Abbadi
September 27, 2023
Ryan was real helpful
Arrian Curry
September 25, 2023
Ryan was awesome. Took his time out to educate me on the benefits of selecting CubeSmart. 10/10
Alejandro
September 23, 2023
Thank you so much, great customer service and support. Thank you for your business.
David Gayman
September 22, 2023
Bri and staff are welcoming and very friendly. One of the best experiences I have had with a storage facility.
Nikki Mayfield
September 14, 2023
Nice clean facility and staff was helpful
Byron Green
September 9, 2023
The workers at the Richmond Ave location. Are the best, always cheerful and welcoming. They are very helpful and knowledgeable about what need and welling to go beyond there duties to help you. They are the best!!!!!!
marlin foster
September 8, 2023
Great staff. Bri and Ryan were very nice and professional
Freddy Velasquez
September 1, 2023
Bri assisted me on my visit to CubeSmart. She was very professional and yet lighthearted. I could tell she knew what she was doing as she always had a smile on her face while she addressed both my concerns and the concerns I didn't even know I had. Great saleswoman customer service representative! Highly recommended place.
Virginia Winn
August 30, 2023
Chy Lyfe
August 28, 2023
I had a great move in experience at this location. Bri & Ryan are great! Ryan was especially patient, professional and a pleasant to work with. I would highly recommend this location because of its security and staff!
Jeanette Dearen
August 24, 2023
I would like to give my review today, especially to highlight the amazing job by Ryan and Bri at the Richmond Ave, Htown, TX location!! I've had a storage with Cubesmart for about 4 months now, and they each have represented themselves as always welcoming, courteous, helpful, & hardworking. I have noticed in several of my visits to my storage, Bri washing windows and Ryan picking up in the front area, making sure the front is presentable and free debris. They have to be noticed for a job well done!! Thanks for your continued five-star customer service! I highly recommend Cubesmart, as I have visited others and researched competitors in the area. I am extremely happy with making the decision to rent my storage unit at this location! Thanks to Bri and Ryan, great job!
Houston Concrete Truck Chipping
August 23, 2023
Bri and Ryan were amazing, and the facility was very clean! Great experience overall. Highly recommended.
Kelsey Shannon
August 22, 2023
I have never had to use a storage facility before and if I ever have to use one again I hope it is run like this one. The staff worked exceptionally hard to make my experience comfortable and went out of their way to ensure I received the best care possible. I felt safe and that my property was well secure every second of my stay and recommend this facility to anyone looking. Thank you again!!
meg hammbone
August 22, 2023
Ryan was awesome and extremely helpful with my account updates. Especially for coming by so close to closing time! Please relay my gratitude. Also to note: Although there are unfortunate rent increases, I have had a unit here for a few years without any issues.
Live 5 Top 5
August 21, 2023
Ryan gave me great service and made my day
Jordan Wolf Erstoesser
August 19, 2023
Ryan and Bri where excellent to work with and very friendly
Juan Medellin
August 18, 2023
Ryan and bri were very helpfull, real good people.
Young Khidd
August 18, 2023
Best Cubesmart i ever worked with they are very friendly and its and amazing environment overall
Grace D'Souza
August 18, 2023
Abe Williams
August 17, 2023
Ryan did a great job handling my move. I even needed to transfer to a larger unit and he explained everything to a “T”… Please convey my appreciation to him for a job well done ???? …
Hugo Cruz
August 16, 2023
Amazing employees Ryan is one of the best of them super helpful recommend this storage to anyone
Patricio
August 13, 2023
(Translated by Google) I do not recommend these storages, they are dirty, infected with insects and the treatment by the staff is rude and rude. (Original) No recomiendo estos storages son sucios infectados de insectos y el trato por parte del personal es rudo y grosero
Kathleen Charvet
August 12, 2023
Ryan and Bri were exceptional representatives on behalf of Cubesmart. They are amazing - professional, efficient, and considerate. They provided phenomenal customer service and problem-solving. Beyond all of their assistance, they are friendly, helpful, and welcoming. Ryan and Bri provided a wonderful storage experience. Thank you for the opportunity to share this with Cubesmart and Cubesmart customers.
Zachary Morrison
August 12, 2023
Ryan and Bri helped me find the perfect unit and were awesome during the setup process!
Herb Sanford
August 11, 2023
Bri or Ryan are the people you need to see for all your storage needs. 5 stars
Dumas Liberals
August 11, 2023
Bri is awesome! Everything was super smooth.
Joe
August 11, 2023
Awesome facility. Always clean and well ran. Bri is wonderful and always a pleasure to work with. Shes very knowledgeable and in a good mood. Highly recommend
Max A
August 9, 2023
Ryan and Bri was amazingly helpful, they met my all expectations. Place is super clean and offered me a bottle of water
Barbara Ford
August 2, 2023
Very Bad experience. They went by $40.00 twice in one year. Very Rude employees.
Giuliana Valencia
July 1, 2023
Bri was a great help! Had the patience and humor with my mom and found us a good deal wjere sje was happy about it! Thank you for your help and amazing customer service!
Daniela Bustamante
June 26, 2023
Dakota was very helpful and friendly throughout the whole process of renting a unit.
Tomi Ojo
June 21, 2023
Amazing place! They are so welcoming, nice and they walk you thru everything. Bri and Ryan are the absolute best!
Marissa Rojas
June 16, 2023
The experience we had in CubeSmart was wonderful. Bri was the one to help us and she was the best!!! She explained everything very well and was very friendly. She went through all the details and answered all the questions we had. We loved the service and how she was attentive to everything. Highly recommend. Thank you Bri!!!!
Michael Silhavy
June 8, 2023
Bri is awesome. I needed to downsize (twice) and she was very helpful both times. Very accommodating, responsive, and respectful. Thank you Bri! P.S. I also dealt with Dakota & Cameron who were both very nice and helpful. Michael G
Alaa Sallam
June 7, 2023
Safety and security. ………………………………..
Franklin Jones
June 5, 2023
Dakota was the manager that helped me the most. He came all the way from a different store to help. Thank you.
Cesar Bojaca
May 28, 2023
In two years the experience what’s perfect .
Carine Zossou
May 25, 2023
I love this cube smart spot , The storages are so clean and the front desk Nancy was so nice and helpful :)
Henry Leal
May 25, 2023
Nancy and Brianna
Taheerah McMullin
May 17, 2023
Almost a year at this facility and the staff is great. Common areas are clean. Just wish they stayed open later.
Earl Young
May 12, 2023
Bri and Dakota were amazing fast and easy process !!
Doug Wilson
April 22, 2023
Nancy was very thorough and was friendly. She showed me the unit before I rented it and made the process easy.
Topgod Chris
April 8, 2023
The whole crew was great Nancy really broke down everything to a tea for me to be ready to use my storage
daniel bazan
April 1, 2023
Thank you Norma Nancy and bri!
Juan Roque
April 1, 2023
Thank you Norma, nancy and bri!
Derick Hilton
March 27, 2023
Nancy was so helpful with the move in process and answered all my concerns and questions
Galaxy Smoothies
March 27, 2023
Nancy was so helpful with the move in process and answering all my question…
lori Wolterman
March 23, 2023
First off the professionalism and organization of this company is excellent! Nancy took her time with my check in and showed me many options. The cleanliness of the building is great, Bri was so helpful with the move in. This is a top notch storage with wonderful employees!
Orlando Castro
March 2, 2023
Fast, accurate, nice folk at front desk and on the phone. Clean, secure, easy to access storage.
Matthew Johanningmeier
March 1, 2023
Easy and efficient process, Bri from the front office was super helpful
Genesis Coutino
February 27, 2023
I’ve met with Nancy twice and she has made it a really good experience for me. She is very kind, helpful, and knowledgeable about the products CubeSmart has to offer. She did really well at taking care of my needs.
David Cruz
February 23, 2023
Kelly Quiroz
February 18, 2023
Nancy was such great help and walked us through everything perfectly!!
Stacy Benard
February 15, 2023
Bri is great. Customer Service is an A+.
James Melton (James Melton)
February 7, 2023
Very easy online rental, friendly and helpful onsite staff.Will definitely use again if the need arises.
MARNIE ALONZO
January 26, 2023
Staff is great!!
Saousan Khatib
January 25, 2023
Main Street Indoor Soccer
January 23, 2023
excellent facility, clean and secure. Rasean at front desk is extremely helpful!
Meghan Love
January 22, 2023
Bri is Awesome!
Eriich
January 18, 2023
Awesome folks. Bri & Rasean were very helpful and attentive upon my arrival. Thanks for the info guys!
Elena Agillard
January 18, 2023
Just leased my space today but this is a great location. The security systems in place are top notch. The elevators, truck available for use, and flatbed cart extras are excellent perks.
LaToya Williams
January 14, 2023
I love this storage facility! 1. They are always very professional and friendly! Bri especially! 2. Location and security is perfect!
Luis Mirabal Trumpet
January 13, 2023
Great experience on this facility . The management is great . Especial shutout to Brianna!
Tony Mora
January 13, 2023
Bri is great and awesome
Diane Perry
January 5, 2023
Bri, you were fantastic! Knowledgeable, fast and efficient! Thanks so much!
Not Untilforever
December 30, 2022
Was a customer here for 2 years, no complaints and Bri made my checkout very smooth as she was very considerate and helpful
bryan macc
December 1, 2022
Nice people here. New management has really stepped up and I will definitely store here again if the current service is maintained!
Alexius Belle
November 30, 2022
I definitely loved the experience here and the property was the cleanest I've seen thus far! Bree & RaSean are the best and the customer service is the best!
lani adams
November 30, 2022
Bri was great and helped me get the right storage unit for my things and helped me understands everything.
Toriana Jai
November 10, 2022
Come see my girl Brit on Richmond very convenient and helpful !!
Yuny Pajon
October 28, 2022
(Translated by Google) VERY FRIENDLY AT THE RECEPTION, BRI RASEAN VERY FRIENDLY AND VERY GOOD SERVICE, I RECOMMEND IT 100 PERCENT. (Original) MUY AMABLES EN LA RECEPCION ,BRI RASEAN MUY AMABLES Y MUY BUEN SERVICIO ,LO RECOMIENDO AL 100 POR CIENTO .
Anthony Maggio
October 27, 2022
Bree did amazing! Super friendly and helpful.
Ryan Wilkerson
October 13, 2022
Bri was awesome. She showed me a space and explained everything I needed to know about the storage. She helped me pick the right size unit because I didn’t know what I would need. She was very funny and personable. She definitely knows her business.
Tyra Ivory
September 26, 2022
Resean was truthfully amazing. He was quick, kind, and professional. This location was clean, smelled good, and nice.
B Jo
September 24, 2022
Bri was incredibly helpful and knowledgeable about the storage moving in process. Clean building and complimentary push carts for heavy items. !!! 2023 Edit: this place aka employees are either incredibly ignorant or dishonest. I’d like to give them the benefit of the doubt (; was told my storage prices would remain the same for six months with no increase. Luckily I literally only needed four months so I paid in advance, the fourth month I got an email notice of price increase. Called little miss Bri,“NEW STORE MANAGER” at the time of my move in contract, and she said she’s seen increases as soon as four months. How convenient right guys, a heads up would be nice. Definitely WOULD NOT RECOMMEND for long term use as it seems the prices must always increase without notice ahead of time. I tried to be nice and leave a good review bc Bri asked me, stating she “was new and wanted to make a good impression” so okay, I’m generally a pleasant person but that was the first day I got the storage unit. . Also they lock the follies in the office so they aren’t available unless during office hours! I chose this place due to location and best available hours 6a-10p I believe. Good luck ??
Lola Love
September 14, 2022
storage itself wasn’t bad at all but when returning/locks and keys it was impossible. There’s on one EVER on property & also no one ever answers the property locations calls. Oyeah they sure as heck don’t return calls either.
Fred Andrew B.
September 7, 2022
Janaina Cadete
September 6, 2022
Elisa is really nice and patient!! With all this moving out stress I am so glad she helped!
Jay Madare
August 25, 2022
I have been at this storage for many years and they have helped me but HUGE thanks to Sharon greeted me and helped me out with my Situation
Diana Ivette Ponce
August 10, 2022
Stephen was excellent at providing and explaining everything in details. I was relieved that I was able to get a storage room right then and there. Thank you Stephen!!
Jeramesha Cornish
August 3, 2022
Amazing Customer service on Saturday and Stephen had great communication with all of the run downs on how it would benefit to rent a unit here. He offered my family and I refreshments due to the hot weather .. Stephen made my visit to the cube smart incredible and just shows there are people willing to take their time and assist you. Thank you Stephen for your amazing hospitality.
Fabian Abad
August 2, 2022
Very helpful and professional. Was able to help out our family with a unit. Perfect size. Will recommend to come to this location. Stephen made our day
Raghda Bakir
July 27, 2022
The online booking was easy. The staff at the location are super friendly and helpful. I was particularly impressed by a call from the staff to tell me that I hadn't locked my unit properly.they do a round every morning when they come to work. The security is great. The space is very clean and they have dollies that you can borrow. Whenever I need a storage space I will go there
Nancy Long
July 24, 2022
Great to be with such professional people.
A
July 20, 2022
**1 YEAR UPDATE** - DO NOT RENT FROM HERE. On top of the horrible experience I had moving in, the rent was raised $80 over the course of exactly 11 months renting. The elevators were not working correctly. I called customer service and they said an emergency worker would arrive in 15 minutes. No one did and the regular staff arrived an hour later and did not acknowledge me. My welcome kit was also not included in the unit. I would have been unable to lock if I was not there until the staff opened. The delays with the elevator and the ridiculous process of entering the key code twice to open both the door and elevator cost me hundreds of dollars for additional time spent on movers. I did not receive an apology from the staff for any of this. NEVER AGAIN.
Kiara
July 16, 2022
Stephen is absolutely amazing, very patient and helpful. Thankful for all he helped my mom with.
MOHAMED MAHMOUD
July 15, 2022
I came to this location at 6 pm the general manager Stephen was a awesome help he helped me get set up with my unit and also helped me to transfer because the unit I originally had was to small and I needed bigger being I had a town home to move lol over all great great customer service if you need a storage come here Stephen is amazing and very welcoming and inviting very professional.
Diana B
July 3, 2022
Very friendly and helpful manager, all is very easy to work with
Bobby Carter
June 30, 2022
This the best storage ever y’all please come holla at my boy Steven
matt wellwellwell
June 28, 2022
Toke Ettehadieh
June 20, 2022
Kaegan and Stephen were so helpful ! I walked in right before closing, needed special attention and with warm smiles they helped until we were done! Thank you
RETRO Gaming81
May 31, 2022
Since the moment I arrive to the storage building I was greeted with Smile and very courteous welcome. And help me with everything I needed to get my space to store my items. Thanks to the Manager For all the help she gave me .
Edivaldo Lufua
May 14, 2022
neda ladjevardian
May 11, 2022
Scale Model Trucks Houston Tx.
May 10, 2022
Absolutely Amazing Service! You will have a customer forever! Thank you again Ellen
William Nix
May 5, 2022
Customer service was assumed! The young lady explained everything to me
Jeanne at AAI
April 20, 2022
Irene Ramirez
April 7, 2022
Jocelyn Booker
April 3, 2022
Renting the unit was quick and easy. It was clean and ready to go the facility overall was very clean, and gave me a sense of security for my belongings. The reason I am giving only 4 stars is because after getting the movers to put everything in the unit and making 2 subsequent trips with no issues, at 7 pm we tried to do one last load and my code was not working. I called the customer service line and they were very helpful in providing us an access code. However we were still not able to go up in the elevator. I had to call them back and get another Code. We finally got in around 8:15 . Someone was supposed to call to confirm that my code in working now. I have not heard from anyone and am not sure if I will even have access if I drive all the way over there. I'm just tired at this point, from moving period. They did follow up and I didn't have any further access issues! This type of customer service is quickly fading with most companies. So when they get it right I have to let them know! Thank you Cube Smart!!
Nick Freeman
April 2, 2022
sara a
April 1, 2022
I love this storage place?? What I love about this place is that its SAFE and VERY CLEAN which is very important to me. I have a storage unit here for years it’s easy to get in/out of and very convenient!! The staff here are also very nice and helpful ??
efrain valles
March 31, 2022
Fernando V. Morillo
March 30, 2022
Excellent service by Elen.
Veronica Rodriguez
March 24, 2022
myesha johnson
March 24, 2022
Soloman helped me with my storage unit today he was very knowledgeable about everything
Lindsey Terry
March 24, 2022
Great experience!
Andrew Ige
March 18, 2022
Quick and easy setup.
Bryan Mendez
March 18, 2022
Second time here. Easy breezy.
Julio Leon
March 17, 2022
Cube smart business and management is amazing. A safe place to store away for the time being, affordable pricing, clean environment and nice people working with you to help in a time of need.
Christopher Goodwin
March 17, 2022
Jorge RICO Calderon
March 15, 2022
Lakisha Wilson
March 15, 2022
Ellen is the best.
Pedro Widmann
March 8, 2022
Very kind receiption, explanations and service offer received on Tuesday, February, 15th, pm, besides excellent location.
Jessica Fernandez
March 7, 2022
Mrs. Ellen and miss Kaegan were awesome customer service!
Andualem Dejene
March 4, 2022
Anis Girgis
February 20, 2022
The safety of having our belongings inside and air condition was great. The music selection while we were packing and unpacking boxes was great and kept us intertwined. Staff is helpful in any way. Thank you
Tiffany Johnson
February 19, 2022
Shar
February 17, 2022
I am extremely impressed with the service. I moved my items in storage on the 17th of February and misplaced my key ?? to my Ellen assisted with breaking my lock. She was so helpful and happy to help. It made my day complete.
carla islas
February 17, 2022
Patricia Hernandez
February 16, 2022
Ellen and Solon are Very friendly and helpful. Awesome folks !!!
David Lee
February 16, 2022
Morgan Hodge
February 9, 2022
Mike Gertson
February 1, 2022
Great service. Air conditioning, flood proof and strong security.
Cynthia Guzman
January 28, 2022
Great service and great location
Grant Gaffney
January 28, 2022
Jeremy Williams
January 28, 2022
K. Marie
January 26, 2022
The staff are generally nice but that only goes so far. The upper management is not very responsive. I have a fourth floor unit the has a water leak that has been unresolved. I have experienced damage to multiple items with no response from management. Mind you this is the second time I’ve have to change my unit because of a water leak. I’m am absolutely frustrated. The first time I had a leak I had to file a claim. I’m not of sure what the solution will be this time. This entire experience has cost me tons of money because I had to pay for movers TWICE and then invest in waterproof coverings for many of my items. If this doesn’t get rectified I will start exploring my legal options or ways to bring awareness. My best advice is to avoid renting on the 3rd or 4th floor or be prepared for impending damage to your goods. I have many pictures but I want to maintain my privacy so I will just post one.
Brooke Lopez
January 25, 2022
Gabriel was so sweet and helped me pick the perfect storage for a very reasonable price.
Pedro Trejo
January 25, 2022
Nice friendly, clean place!! I have 3 rooms they all very helpful. Staff incredibly nice!!! Great location!
Clarice M
January 22, 2022
Excellent customer service! Great unit friendly staff.
Taylor Ta
January 22, 2022
Erika Gongora
January 21, 2022
Darryl Milam
January 20, 2022
Nicole Blountt
January 15, 2022
When you go to Cube Smart ask for Ellen! She is WONDERFUL! Excellent CUSTOMER SERVICE! She is always there to help and stay late to help. The storage is very clean and neat! And convenient hours to get in when you are working late.
Sandy Davis
January 15, 2022
Ellen took the time to find the right one at a decent rate. Highly recommend
Mairet Sanders
January 14, 2022
Ellen is the best! I’ve had my work storage unit at this location going on 3 years & I’ve dealt with many different office employees who have come & gone. I’ve never been treated so kindly & professionally as I have been by Ellen! She’s a huge help for me as I receive pallets and many work deliveries. So appreciative! People make all the difference & I would definitely recommend this location because of her!
Mary Oconnor
January 11, 2022
A McC
January 7, 2022
Best customer service! Been with them for 4 years and this is the cleanest and safest location. Thank you Ellen for all your help today ?¨
lesor lebari
December 28, 2021
She was quite a helpful and supportive throughout the entire process.
Joeleon Johnson
December 18, 2021
Ellen has great customer service!
Keith Cameron (VIPER 800)
December 18, 2021
Awesome experience getting our moving items. Def recommend
Charles Henson
December 14, 2021
Nedra Cohen
December 9, 2021
Solomon and Whitney were very helpful and nice. It’s very clean and easy to access the unit.
Nancy Gross
November 30, 2021
Nader
November 14, 2021
Ryan & Bri are the best.
Karlkim Suwanmongkol
October 30, 2021
Great location and price. The process for check-in, payment, check-out. All staff members I met provided the great communication and service.
TJ Garcia
October 11, 2021
Went to to the office got greeted by a gentleman by the name of Solman. He was very helpful and answered all my questions. This place is very clean and the location is great like the customer service I got!! Highly recommend this place!
Megan S uarez
October 7, 2021
Kimberly was amazing! Extremely friendly, professional, and punctual. Thanks Kimberly!
Karin Randolph
September 30, 2021
Excellent customer service, very clean and convenient location to my new work and new apartment. Kimberly is very sweet and quirky.
Kari Resendez
September 21, 2021
Is a good storage unit, the ac is fresh not cold. Only issue i had was a code change i didn't asked for but got it fixed by phone in less than 30 minutes. Good location and feels safe.
Minny Mouse
September 19, 2021
Thus place is horrible the black woman with the blood blonde wig is not to be trusted
Shamara Wadley
September 3, 2021
Mz. UnXpectd
September 3, 2021
Had been searching for a storage. Found this location and is very happy. Ms Barbara was so helpful and went above and beyond to make sure I was happy with my storage. Nice clean and safe. Thank Ms Barbara you are a great lady.
Symmetry Fitness
September 1, 2021
Barbie Deas
August 24, 2021
In response to a review left attacking my character. This review is not true. At any point have I been rude or obnoxious to my fellow teammate or a customer. I treat everyone with the utmost respect and care. I dont recall even speaking with that person. If he was delivering packages it is a hello to the delivery person and Thank you. Please come into the office and receive all the rrspect and kindness I give to everyone.
The package Guy
August 20, 2021
I see all these great post about Barbara being polite and nice but unfortunately that was not the case for me. I was in the store the other day delivering a packages for CubeSmart customers and she was so rude!! She was doing something on her computer and was very rude and not very helpful. Had it not been for the nice young gentleman behind the counter that offered to help me I would of left even more angry!! She may seem nice, polite and friendly but she was in no way that way to me or to the young man that helped me! CubeSmart should give a lesson on customer service and have the young man that was there be the teacher!! The only thing I can say is that I didn’t catch his name do to Barbara being loud, rude and obnoxious!! Thank you young Gentleman for being polite and helpful and representing what Customer Service experience should be like!!
Luq Wal
August 17, 2021
Nice storage facility. Narrow halls but manageable. Nice staff.
Angie Dowdy
August 6, 2021
It’s always a pleasure to come in and conduct business and at the same time be recognized by name and not a face!
Tim Cullather
August 5, 2021
Safe, clean, value, convenient, friendly
Julio C. Herrera
August 4, 2021
Barbara Deas treated me so well. Her service was outstanding and she went the extra mile by offering me options understanding my customer needs. I would always recommend her for her very good customer service and flexibility. Thanks to Shaun Thomas also supported me
Jo Ro
July 29, 2021
Ahmed Abdel karim
July 23, 2021
Kimberly Irish is very supportive and helpful. She helped me to sort my package. Thanks Kimberly ????
The Samuels
July 23, 2021
Kimberly was super helpful in getting us set up with a unit quickly and professionally. She was also extremely pleasant and made the process easy and enjoyable.
Megan Arning
July 23, 2021
Kimberly was super helpful and helped us switch storage units as soon as we realized our original one was not big enough. Thanks for the help!
Melissa Faucheux
July 16, 2021
Kimberly Irish was absolutely amazing and understanding. This place is so amazing, the customer service rocks, the security in here is like fort knocks!! I highly recommend this place. She’s not the only jewel this location has either. The First Lady I worked with was just as amazing and awesome!! Rent here!! This is the place to go!!
Calvin Williams
July 14, 2021
Just moved into my storage unit and the manager Barbara was friendly and provided excellent customer service! I highly recommend this CubeSmart location!
Mark Cohen
July 13, 2021
Nice location, Kimberly and Barbara were very nice & accommodating.
Celene Marasigan
July 12, 2021
Good customer service, ease of convenience, security
Julio Herrera
July 8, 2021
Marilyn
July 7, 2021
Fast and easy. Staff friendly. Self serve atmosphere
Mr Walt
June 15, 2021
Barbara was very helpful and nice,her service was excellent!!
Roland Torimiro
June 15, 2021
Mrs Barbara was awesome and very reliable
Sally McGraw
June 14, 2021
Excellent security and clean. No dumpster or even trash cans. I understand no dumpster, but also just no place for any trash. I thought it was a little pricey, but maybe not.
Mike (Mike)
June 10, 2021
Facility is nice and the service was great. Staff at this location are friendly and made the experience great.
JL BROUSSARD
June 7, 2021
The service at cubesmart by ms Barbara was wonderful thank u so much!!! for helping me I would request anybody to go threw Ms Barbara
J. D.
May 29, 2021
Service was expeditious and exceptional! Barbara was truly a helpful gem.
Brian 88 Giraldo 88
May 18, 2021
Very good help miss Barbara was very nice and helpful ??
Alison Stanfill
May 12, 2021
Mary Anderson
May 5, 2021
Ashley Moss
May 5, 2021
When i got there i was greeted by Ms. Barbra. She talked me through everything and was very friendly. She walked me up to my storage to make sure everything was ok and that i was satisfied. I love the fact that i was able to rent the storage truck truck free of charge on the first 10 days. I really like this location to me and good customer service is everything to me and they did a great job!
Manny Torres
May 5, 2021
Shout out to Ms Barbara Deas! Thank you for being so accommodating and helpful. Very efficient at getting me setup and ready to go. Overall my experience was positive and no complaints at all. I appreciate the polite service, it’s hard to find these days. Thanks again!
msteejay67
April 26, 2021
Kristina Martin
April 20, 2021
Great service! Barbra exceeded my expectations and made my move in seamless.
Amy Anders
April 15, 2021
Great place and super friendly staff. Barbara was so nice and efficient. The facility is clean, well lit and well maintained.
Shaun Smith
April 10, 2021
Ryan & Bri were GREAT! Ryan primarily assisted me with my move out yesterday and he was beyond AMAZING! He had great customer service and a phenomenal attitude. He assisted me with my lock as I had left my key at home and needed it cut. There was a fee to cut the lock off but due to the customer service he provided that was clear and accurate I did not mind at all. This is a great CubeSmart location that I would recommend to anyone !
Jada Wilson
March 28, 2021
I was able to move all of my storage items in smoothly, the environment is very secured with codes to use the building and the elevators. I truly appreciate Ms Barbra. She is very sweet and made my move in experience very smooth. She was descriptive during the process and when I needed to sign my lease agreement let me know exactly the contract entails.
Tony Sirvello
March 14, 2021
I currently have 3 units at this location - and have been a customer since the original Self Storage ownership. I want to commend Shaun, the manager, and Barbara for their personal service. Both individuals are friendly, knowledgeable and extremely helpful in answering every question and inquiry. It is a pleasure doing business with both of them!
Manny Morales
March 7, 2021
The best storage place I've experienced. Everyone has always been very helpful and courteous. The place is always clean. Barbara Deas has been awesome and extremely helpful. I am very happy I have found this location.
Sharon Baldwin
March 6, 2021
Barbara is a very sweet and friendly and have a wonderful personality.
Leslie Foster
January 26, 2021
Every single person that works here gives the BEST customer service!!! Very friendly, efficient and helpful!!!! I’m confident that my belongings are safe at all times with the restricted access to the building. Perfect hours and a very clean building!!
Pauline Martin
January 26, 2021
Barbara and Shaun were so helpful and so nice. Really appreciated their help. Thank you.
Julio Raya
January 8, 2021
Profesional and curtious.
Gabriela Buenrostro
December 9, 2020
Nelly Castellanos
December 5, 2020
I recently rented a storage unit at CubeSmart in Richmond. I got to meet Barbara and she help me tremendously. It was my first time renting a storage unit and she explained to me the process and help me select the right size. It was a great experience and amazing customer service. Thank you so much Barbara!!
G Knight
November 10, 2020
Shaun the Manager is Awesome. So is Barbara and Alex. All are easy to work with and very helpful The storage is clean and in good location. Security is great and units are climate controlled. Thanks Cube Smart Richmond Rd
Hamdi Mehdi
November 4, 2020
Great and clean place , front desk Barbara was really helpful and friendly while walking me through the process getting a unit. Thank you so much Barbara for making it so easy and smooth.
Joe
November 3, 2020
Barbara is very helpful! She is very sweet and easy to talk to. She helped me size up my unit and walked me around to view the different sizes, changed my charge card and got me the new unit very quickly. This location is very convenient, clean and secure and the staff is great!
Jt B
November 2, 2020
I had a great experience. No complaints.
Lucky Diana
October 27, 2020
Love mrs.barbara she has very quality customer service. Very patient and helpful. And very nice she go"s aou of her way to help custermes i love coming to cube storage
Kamora Jizelle Granger
October 18, 2020
Jennifer Bass
October 1, 2020
Front desk man was very helpful and building was clean and secure
Robert Hall
September 25, 2020
Kash Doll
September 23, 2020
fadi maarouf
September 18, 2020
Employee very professional.friendly and very helpful
Sherron Wallace Southworth
September 15, 2020
The facility is clean, employees are pleasant & the location is very convenient.
SBK Beachside
August 11, 2020
Nice and clean
Shaimaa Moussa
June 28, 2020
Amazing and secured
Joanna Davis
June 25, 2020
They are very expensive compared to other rental sites. They raise your rates almost double after the first year. They should value clients that have rented for more than 3 years
Kristal Freeman
April 26, 2020
Clean property and convenient to home.
Carl Miller
March 26, 2020
Professional personable staff and excellent clean all indoor facility.
Danilo Pineda
March 1, 2020
Randa Crew
December 4, 2019
I usually don't review places but the managers were all super nice. I stopped by on Saturday when they were slammed and they still somehow managed to give me their full attention. The property was clean and the office smelled amazing! Plus they had the cutest little Christmas tree.
Jackie Oesterman
November 3, 2019
I have had the pleasure of using Cube Smart for several months now. It has been the best decision I could have made. I had been with another company prior to coming here ( you all know them...its Public knowledge) and I was lied to, overcharged (a lot) and there were never any dollies available, and there were times that the elevators were broken. Not good. Cube Smart is amazing. It is SO clean, bright, and Allan and Christa, and all the staff members are amazing. They explain everything and make the entire experience so easy. There is no need to look anywhere else if you need to get a storage unit. Choose Cube Smart and you will never regret it.
Marcos Sanches
November 1, 2019
Bryan “Death Upon Relapse” Daum
October 31, 2019
Cesar Santiago
October 9, 2019
Krista lake is awesomeFacility is always clean, and the staff so respectful. ??
antonio de la garza
August 22, 2019
Wayne The Reviewer
August 22, 2019
Krista Lake was absolutely so nice and wonderful!!! She explained everything and even walked us to our new space to put our lock on our Do you need any even set up time for us to use the van to move her boxes. She had a great personality very friendly and was the best customer service experiences that we have had in a long time! The prices were great the facility was clean everything looked brand new and well taken care of.
Tina Terrell
August 18, 2019
miki deoz
August 7, 2019
Great experience. From the first phone call to ask information, I received personalized treatment by the manager. Staff was at all times friendly and helpful. I recommend it.
Stacie Sarver
July 17, 2019
Consuella Conner
July 14, 2019
Served its purpose. Closes early at 10pm
Danielle Berden
June 9, 2019
Sally Reynolds
April 30, 2019
Jennifer Hinch
April 26, 2019
Theresa was a DELIGHT to do business with! The facility is very nice!
Alycia Griffin
April 13, 2019
Awesome service and people
D. ROCK OFFICIAL NFE
April 10, 2019
Ivan Espinoza was a great manager and very professional !
Megan Quintero
April 2, 2019
My roommate and I were completely stressed over moving but the staff and facility was definitely a blessing to assist us in every way. They are absolutely awesome!
Katy Butler
March 23, 2019
Ivan helped me out today and made it quick, painless, and easy to understand. The facility was clean and welcoming and I would definitely recommend using this location.
Jacob Racca
March 16, 2019
I recently was moving from my large 1 bedroom apt apartment in Houston. I was going from living alone, to living with a roommate who already had most of the furnishings needed. So, I needed to find a storage unit. I quickly found the nearest CubeSmart facility, since I’ve had an account with them in the past, and gave them a call. The call center went ahead and got everything I needed together and they said that someone from the location would be calling me to confirm. A very nice gentleman by the name of Jose contacted me... and he was persistent, as I missed several of his phone calls because I was moving so frantically. That was most refreshing because most anybody else would’ve just attempted to contact maybe once. And me being busy, I would have missed that confirmation and I would not have had a unit. But Jose was very persistent and I truly appreciate his dedication. I wasn’t able to come in and actually get it that day but I let them know that I’ll be back the next day to get the paperwork taken care of. Of course, when I finally made it into the store it was minutes before close… Working in retail, I know very well that this is a big no-no, but when I came in to the office, both Jose and Theresa were so welcoming and genuinely seemed eager and happy to help me out. They even listened to me and ALL the drama I had during my move- LOL- and never once made me feel rushed or as if I were a bother coming at 3 minutes before closing time. Both Theresa and Jose worked excellently together as a team- and an extremely efficient one might I add-and were most gracious. Despite my tardiness, extremely dense brain fog, and frustrating tendency to ask the same question repeatedly while not listening to the answer...their reaction was purely of understanding and professionalism. . . Both Theresa and Jose let me ramble and whine over all my woes, yet remained calm and collected, while still demonstrating a strong a sense of urgency (extremely important in my opinion). We even had a nice bonding moment over our mutual love of animals. I told them all about the story of my rescue baby who was hit on the interstate. They were genuine and sincere in their reactions and it just felt warm & nice. I was amazed at how little I actually had to do to complete the whole process! What a Relief! They knew that I was going to be in a rush, and in high stress, and truly went out of their way to take the weight off my shoulders for a bit. I honestly don’t know if I can recall any better experiences at any place of business, if any at all. A few days later, I stopped by just to say hello and introduce my new friends to my pups. They were so genuinely excited to meet my animals... and so gracious of my business...and just made it feel like I have been doing business with the two of them for years. Take it from someone who never writes reviews, and took time out to write this one- You couldn’t ask for better employees and Teresa and Jose. So Glad that I have them at my local cubesmart facility.
Carly Hayes
March 14, 2019
Lisa C
March 1, 2019
Facility is great and staff is awesome! Ivan, Jose and the manager Theresa are the best. Highly recommend.
Amir H Town
December 20, 2018
Excellent service and care from the time I made the reservation to the time I signed up to receive my unit. I was astounded at the level of detail service given to me. All around recommended.
Avada Lynette
December 10, 2018
Ms. Fawn and Jose were completely amazing. They showed patience and were extremely helpful! The facility was clean and easy to navigate. I feel my belongings are safe and in good hands!
Kevin Nunez
December 6, 2018
Ali J.
December 4, 2018
Cube smart bought out self storage 1 as I signed a contract with self storage 1. Due to the merger the ball has been dropped several times with my account and I have received poor customer service from general managers of multiple locations with emails to prove it. I will definitely look into switch storage units
paulfry jackson
November 30, 2018
Initially walked in thinking it was another name of the business, and learned that CubeSmart bought it. I have only been acquainted with the facility under new management for a month and noticed that the same service is now a bit sweeter. I am more informed about insurance, the use of the truck, and was treated with the upmost dignity and respect. The coffee was hot, the water was cold, the candy was delicious, the service was with a smile, the bathroom was clean, the property was clean, the climate was cool when it was hot outside, and then warm when I returned when it was cold. The lighting came on automatically as I walked down the corridors, and I felt safe. A special thanks to the management there...Mrs. Fawn I believe Smith. If I didn't know better, Id think she was the owner in the way that she was so attentive to us. Thanks Cube Smart. I would definitely recommend you guys to anyone who ask me about storage needs.
Monet B
November 27, 2018
The best!
Fausto Guzman
September 18, 2018
Amie Geary
August 22, 2018
I recommend this location. The staff are helpful. The location is secure. Ask for Abner, he is really cool.
Homework Eddie
August 18, 2018
The front desk staff made it very easy for me to move in. The unit was clean and the prices were amazing. The whole process was very easy. Would definitely recommend!
Sandra Bachinski
August 18, 2018
Dr. Kia Bag
August 18, 2018
Claudia Cooper
July 7, 2018
New to the area but the staff was super friendly and helpful ! Very clean and organized place!
Denise Gaspard
July 2, 2018
Thank you norma and Cynthia
Pasa Turk
July 2, 2018
I. MOYE
June 21, 2018
Nice place
roc taylor
June 13, 2018
Good storage place. Pricey but good
DeWayne Goines
June 12, 2018
liza lara
June 12, 2018
Great service by Abner. He was patient, understanding professional, kind, helpful, & knowledgeable. I would recommend storage 1 for the best storage experience.
Melissa Goldenthal
June 9, 2018
Clean and convenient for storage purposes. The staff is very friendly and helpful. I love that there is no contract involved and prices are very affordable
keila dipersio
June 7, 2018
Abner and his team are very professional, honest and very friendly. I have been assisted all the time to make this experience pleasant even moving supposed to be stressful. The location is very convenient, clean and safe. I am very happy with the service and staff. I highly recommend Self Storage 1!!!
Marshon Bass
June 1, 2018
Clean facilities and very attentive employees. They care and are always trying to help. I vacated one unit but still have one. Wouldn't store my stuff anywhere else.
Byron Solomon
May 24, 2018
Apurva Sanghavi
May 24, 2018
Friendly staff and great service. Was in and out in less than 15 minutes!
Artista Elisabet
May 14, 2018
basil labib
April 6, 2018
Tammy Kirkwood
April 4, 2018
Aaron Sowemimo
March 30, 2018
La Desmond Cole
March 30, 2018
I needed a storage solution really quick. Norma was extremely helpful to me and made the entire process easy. I can’t say thanks enough
Carmen Rincon
March 27, 2018
Best team in Houston, Staff always friendly and nice. Storage always clean. Great location.
Julia B
March 23, 2018
irma Ellison
March 21, 2018
Door hasn’t even opened and two beautiful smiles are always ready for me. The young ladies are so nice. Although the price is a little high, the customer service is fantastic. Facility is clean and safe! Thank you Norma and Cynthia!
Rudy Gonzalez
March 19, 2018
Manel S
March 12, 2018
Sherrie Manney
March 10, 2018
I have 2 units and this facility is great. Thank you to all 3 managers that work there. Worth every price!
Cedric Bennett
March 9, 2018
Fayyaz Mughal
March 3, 2018
Tanya Cohen
February 26, 2018
Anastasia Johnson
February 17, 2018
P M
February 3, 2018
Haute Mother
January 29, 2018
Kenneth warren
January 28, 2018
Alison Bassity
January 19, 2018
We needed an immediate storage solution for an entire house full of belongings after the Harvey flood. We were able to get a large unit right away. The facility is clean, climate-controlled, and safe. There are also moving trucks available upon request. And the month-to-month contract has been ideal for our temporary needs.
Miguel Martinez
January 18, 2018
Great guy Anne's, always helps me out.
Christopher Harris
January 16, 2018
Jose Tovar
January 12, 2018
(Translated by Google) Very good rage, thanks Abner. (Original) Muy buen sto rage gracias Abner.
E T
January 12, 2018
Norma and Cynthia r awesome and wonderful helpers. Great place to rent from.
Brian Beasley
January 11, 2018
Louise Williams
January 9, 2018
Luciana Carsalade
January 8, 2018
Danny Watson
January 8, 2018
Eyvonne McDonald
January 5, 2018
Krystal Chapman
January 5, 2018
James Moore
December 13, 2017
Marvin McDanials
September 30, 2017
I don’t live in the area but I have never met a more helpful staff then the ladies from self storage one. Norma and Cynthia went above and beyond helping my friends after the hurricane. THANK YOU for everything y’all did god bless!!!!
Obi Arisukwu
September 30, 2017
Chee Won Oh
September 29, 2017
Kimberly Luter
September 28, 2017
Antoinette Cheek
September 28, 2017
Amazing day with Norma and Cynthia!! You have to come here!!
Dane Jenkins
September 28, 2017
Cynthia was absolutely wonderful, efficient and helpful as well as kind throughout the process!
Trey Stone
September 19, 2017
This is a great facility. Norma Caballo is the assistant manager over there and she is very pleasant to work with. Her professionalism, thoroughness, and knowledge is what made me feel good about making the choice to do business here. I highly recommend using Self Storage 1. Thank you.
Shirley Lebow
August 24, 2017
Tassere Ouedraogo
August 22, 2017
Kristie McClelland
August 15, 2017
Neat and clean, the staff is super friendly, easy going and explained everything simply and clearly when we got set up for our unit. Would definitely recommend!!
Sriram Chandrasekaran
August 12, 2017
This place is very user friendly and excellent in terms of customer service
raga ross
August 7, 2017
I went there with a lot of skeptism a few weeks back. Having met Norma, my skeptism went away in a few minutes of discussion. Wow, the property is amazing, cleanliness is amazing like a 4 star hotel, smells good, excellent climate control. The safety features are very good. Help was away in few seconds every time and Norma is an amazingly positive resource, who would do everything to accommodate your requests. I used this facility for more than 14 weeks and can't say much on how good is this place.
Ruchira Agarwal
August 7, 2017
Hadashah Jael
July 29, 2017
greg tindel
July 29, 2017
Johnni Reames
July 27, 2017
Great facility great staff great rates
Barri Cruz
July 21, 2017
Lawrence Cruz
July 21, 2017
Daniesha Bailey
July 17, 2017
J B (Crush)
July 15, 2017
Cynthia hooked it up. She showed us all the units and prices up front so we could pick the best deal. And they were cheaper than Uhaul by $50 a month. Free truck too.
Kaitlynn Brancato
July 8, 2017
Cynthia & Norma have made my move such an easy transition and were both very knowledgable and helpful! I highly recommend using this storage facility!
Brenda Jackson
July 6, 2017
T Ramos
July 5, 2017
Thank you Norma and abner and Cynthia
Lynett hookfin
July 3, 2017
Sheri Michelle Staten
June 19, 2017
Excellent experience! Looked online. Received an accurate quote and email confirmation. When I went to the facility in person it was clean & the staff was very friendly. Norma helped me with concise information while being efficient she was also very personable. They had water & coffee available. Good parking with easy access. Nice rolling cart available for use, too. Looking forward to storing here for a long time. Really pleased with my experience so far!
Colleen Castaneda
June 17, 2017
Norma was awesome and the facility is very clean and secured.
Shirley B
June 15, 2017
Outstanding customer service!!! As first time customers of Self Storage 1, we didn't know what to expect upon arrival. We had a few questions about entering and accessing the facility and Norma immediately alleviated our concerns. She exemplified what customer service means with professionalism, knowledge and patience. And, Norma was able to multitask by taking care of other visitors and training Norma, a new employee. By the way, Norma is a great addition to the team. Thank you both!
Beth
June 13, 2017
MaryJean Tiernan
June 13, 2017
Awesome customer service!
Demetrea Clark
June 10, 2017
Samuel Chaskin
June 9, 2017
Jim Tanner
June 9, 2017
Great place! Safe, secure, and clean. Thank you Norma and Abnee for your help.
Debbie M
June 9, 2017
thank you Norma and Abner for help. this storage facility is well accomadating. clean, well lit, and friendly staff.
David Cadorette
June 9, 2017
Essence Mayberry
May 26, 2017
Hernan Palermo
May 19, 2017
Very secure, easily accessible and accommodating staff.
N ALGASHAAM
May 17, 2017
Anarel's Real World With Arnold Chairi Malformation
May 13, 2017
Hyejo Hailey Shin
May 12, 2017
Jenna Laney
May 3, 2017
Excellent property. Security is top notch and my storage unit was a great size at a great price. The general manager, Abner, was professional and quick with the information I needed. Seamless process.
J Fowler
May 3, 2017
Great Staff
Stu
April 28, 2017
We searched high and low for a storage facility that had good security, was clean and air conditioned. Self Storage 1 on Richmond meets all the criteria. Abner and Norma were extremely helpful and accommodating to our needs on dates, unit sizes and so on - great customer service. We’re extremely happy with our experience. Thanks Abner and Norma! We highly recommend this facility.
JOSE MUNOZ
April 22, 2017
Tamika Muir
April 21, 2017
Katie Ray
April 20, 2017
Melanie Wobig
April 19, 2017
Lindsey Flesch
April 15, 2017
Emily Black
April 13, 2017
Leah Estick
April 11, 2017
Helen Pung
April 11, 2017
michael m.
March 30, 2017
Wonderful helpful service. Great facility!!!!
Prince Davo
February 25, 2017
Tiffini Smith
February 24, 2017
Booked By Molo
February 9, 2017
Eduardo Guzman
February 7, 2017
Great service, super organize and really good prices. 100% recommend
Donna Torres
February 1, 2017
Felix Delacaña
January 25, 2017
(Translated by Google) thank you well to save your things ask for norma or abner (Original) gracias bien para guardar sus cosas pregunge para norma o abner
Christal Pigeon
January 25, 2017
Carmalita Landry
January 21, 2017
Great customer service!
Cynthia Sloan
January 19, 2017
Allison E. Bell
January 17, 2017
I have had several storage units at Self Storage One over the years. It has been a wonderful experience! The staff are always courteous and helpful! They remember me when I come in and ask how I've been since we saw each other last. They are the only storage facility that provides a moving truck when you first get a new storage unit (check with them for details). I just got another storage unit today. I could cut back on keeping so much stuff, but I would miss seeing them??. Self Storage One must also be a great place to work. I've been renting storage units for a very long time and there has almost no turnover in staff. Thanks again for the great crew and outstanding customer service. Allison
d hines
January 12, 2017
What great service. It was efficient and super friendly.
Eugenia Hickman
December 22, 2016
Valdemar Perez Rios
December 17, 2016
maureen mcmeekin
December 17, 2016
So easy to work with self storage one- clean, safe, and excellent customer service!!!
Chinel B.
December 2, 2016
Every time I need storage Abner and Norma are always so awesome.
Lashan Hicks
December 1, 2016
Elias Mercado
November 25, 2016
Thia place is unbelievable. Thank you Norma and Abner for all your help.
Redd Foxx
November 19, 2016
Charley Thibodaux Jr.
November 17, 2016
Diane Grace
November 4, 2016
I want to tell you what a great team manages the facility at Rice and Richmond! Ryan and Bri are always friendly and helpful! Have had 3 units until recently and will always keep one!
Colby Hutchison
October 28, 2016
Jasmine Jolivet
October 18, 2016
Ismail Ajayi
October 14, 2016
Adrienne Jones
October 9, 2016
Super clean and safe
Peyton Russell
October 9, 2016
Great storage experience!!
Shawn Harris
October 7, 2016
alix moore
October 7, 2016
Norma was awesome! Easy access, perfect pricing, perfect location, love the free truck!
James Raymond
October 5, 2016
Dontae Mason
October 5, 2016
Mike Dodson
October 5, 2016
Lindsay Kellam
October 5, 2016
Best storage experience ever! Self Storage is miles ahead of any Public Storage facility. The facility is so clean, well lit, very secure and super easy to access. The management is incredibly helpful and very responsive. If you are looking for storage space in Houston, this is the only place I would go.
Laura Esselman
September 29, 2016
Marithza Zepeda
September 25, 2016
Service is excellent! The staff is nice and very professional. S/O to Abner, he was great and super helpful.
Mario Carballo
September 24, 2016
Jamie Twisdale
September 22, 2016
Norma helped us today on 9/22/16 and she was very pleasant to deal with and helped us with every need we could have had. Very clean and well light well maintaned
Carolyn Todd
September 22, 2016
Norma was who helped us. Was very helpful and informative! Would recommend to anyone needing storage. Very clean facility!
James Stone
September 21, 2016
Norma is nice , courteous and always helpful with my storage needs.
Roberto Ramos
September 17, 2016
Great staff, super clean
Ken Kindle
September 9, 2016
Norma C. is the best. She makes moving a lot less stressful
ecko unltd
September 4, 2016
Like the fact that the storage units have A/C and secure to get in. Great customer service. Very helpful when I didn't see any moving carts I notified the lady in the office and she went to find some for us. Didn't wait long and there she was with 2 moving carts for us. Really appreciate! Go Texans!
Brett Razorback
September 3, 2016
This place is very, very clean with adequate parking. The office is stocked with cold water, packing and locking equipment. The staff is knowledgeable and incredibly kind, always willing and ready to work with you. I am having my first move to start my first job here in Houston since the Army, and finding a fair priced storage place has been a huge stressor. They worked with me overy the phone and in person to find a unit that fits my budget and all my crap! Thank y'all so much for everything!! Big shout out to Norma, greatest assistant manager ever! Thanks for your help!
Terri Clifton
September 2, 2016
When looking for a place to hold the extra stuff, this is definitely the place. Very clean and management is outstanding with customer service
Jean Logan
August 30, 2016
For the last 6 years, I have rented several spaces. I have always been pleased with the staff, they have been nice to me , it's always near and clean, and it's convenient. The location is very appealing. I would recommend this storage to anybody which I have before. Bottom line I have been very pleased for all these years.
Michael Knight
August 20, 2016
Appreciate how well the the staff here takes care of business. Thanks for all you do!
Jeff Cisneros
August 20, 2016
Excelent customers service!
Mario Carballo
August 18, 2016
Cecilia Rapp
August 17, 2016
I visited the facility and was greeted by 2 managers. They were very professional and welcoming. I came in to inquire about a storage room and their store is so clean, even their bathrooms! Thank you for your help!
Nereyda Natalie Aguilera-Cruz
August 16, 2016
Very helpful staff and the facility is super clean. Would definitely recommend.
Diana Aguilera
August 16, 2016
Excellent location. The building is clean and personnel is helpful. Highly recommended.
Arturo Cruz
August 16, 2016
I came in for information and spoke to a very helpful young man. Facility is very nice and extremely clean. This is by far my top choice.
Kristina Kennedy
August 6, 2016
Love this storage facility! It is clean and very secure. Abner, the manager, is always helpful and knowledgeable!
Luke Wakefield
July 30, 2016
Very clean, helpful, great service.
Bader Alamdar
July 29, 2016
They are great and friendly
Raven Aka Rayray
July 22, 2016
Texas19871
July 17, 2016
Awesome customer service and great prices! You can't beat it. Thank you Self Storage 1!
WILLIAM MCCARTNEY
July 13, 2016
Excellent service at move in Easy payment set up Very courteous
derrick fontenot
July 9, 2016
My experience was wonderful will be back !
Rose Bee
July 9, 2016
Dynesia bailey
July 9, 2016
Cieara Ranson was an amazing help very professional and offered great customer service!!
Beatrice Lerma
July 9, 2016
I Would highly recommend to family and friends. The staff, Norma, were professional and very helpful during my visit.
Derrick Hudson
July 9, 2016
I went to Self Storage 1 to gets boxes for my move, and the staff was very helpful and professional. Thank you!
Assal Kayhan
June 29, 2016
Gave them 5 stars when I moved in. The price for both units almost doubled during my 1 yr. anniversary there. Coincidently, right after Harvey. The less availability they have, the more they can charge. The inconvenience of packing & moving everything to another facility. Another family was moving same time for the same reason. Greed.
Monika Cikhartova
June 25, 2016
I am glad that we picked this storage facility. I've checked many places and this Self Storage on Richmond was the best. It's clean and accessible. The staff is very helpful and patient. Norma was helping us from the beginning and was the most pleasant and professional. I highly recommend this place.
Brittany “Moose” Taylor
June 25, 2016
The staff here at Storage one is super helpful and sweet! I would recommend getting storage here without a doubt. Very prompt! Help you with pretty much everything to make your move as smooth and painless as possible.
Marianne Tiutan
June 25, 2016
Stella Namu
June 24, 2016
Great service from the tim I called in and spole to Norma who was very professional, courteous and helpful. I went in the day after and worked with Sierrra. Sierra took me around and was very helpful in assisting me decide what size of unit I needed, she was very couteous and attentive to customer's needs. The place is very clean and conducive! Looking forward to my experience here.
JOE LUNA
June 24, 2016
I love the location of this storage. They are very helpful. I would recommend anybody that needs storage space to try this location out. Look for Norma, she's very helpful and nice. :)
Alfy Rapp
June 24, 2016
I went in to look at units Norma was very helpful and patient with me I have never rented a storage unit before and she knew everything I asked thank you Norma !!!!!
Shawn Kemp
June 23, 2016
Just stopped in to get some packing supplies friendly and affordable prices on their items I was in and out in a matter of minutes thank u for the great experience
Mansi A
June 19, 2016
Excellent working with Abner. Courteous and very helpful in navigating the system and offered up ways to best manage my storage needs. Happily addressed questions and concerns. Overall, left facility relieved that the storage facility seemed well taken care of and that the employees were proud of about their product and services offered.
Kara Frost
June 16, 2016
We originally chose Self Storage 1 because it was a block from our house, but it turned out to be the most pleasant storage experience I've ever had. The facility is clean, well-lit, secure, and accessible. They have music playing inside and keep everything very well maintained, with plenty of dollies available. The main entrance is covered, which helped us a lot since it rained during our moving week. Policies and prices are excellent -- they offer a free truck to help you move in, good promotions, and very competitive prices, especially since all their units are climate-controlled. The office staff is always friendly, and Norma in particular was a godsend to work with. She went out of her way to help us arrange our move and made us feel so valuable as customers. Thank you, Norma! I highly recommend this place!
Dawn R Anderson
June 16, 2016
It was an excellent experience. Norma, Abner and Ciera were lovely and understand the service that they sell well. They bring your company a beautiful experience.
Kara Landrith
June 16, 2016
Cannot say enough good things about working with Abner at Self Storage 1. He was friendly and worked with me over the phone and in person to lease space at this location. We were strapped for time and he went above and beyond to ensure the process was quick and painless. Customer Service is a hot button for me as a consumer and this experience was flawless. Kudos to Abner! Keep up the excellent job. It's appreciated more than you know.
Tammer
June 16, 2016
Very quick and straightforward process. The staff was very friendly (Abiner) and he got me in and out in about 20 minutes. Will definitely do business with them again!!
Katrina Lucero
May 12, 2016
Customer service is outstanding! I have TWO units and Norma was awesome enough to find me a second unit right next to my first!
Tyler Dale
May 10, 2016
I just left Self Storage 1. Abner was awesome. He showed me a unit and explained everything very clearly. He talked me through every step and made sure that I completely understood what was going on. I move into my unit at the end of May. Thanks again, Abner.
Elissa Palacios
May 10, 2016
Had a great experience leasing a unit from you guys. Thanks!
Kattya Solis
May 7, 2016
Norma and Abner are Great!!! I really recommend this storage!!! Clean, safe, really nice people!! It's indoor, good pricing for a 10x10!!
Daniel Herrington
May 4, 2016
I have really enjoyed having a storage unit here. It i always very clean. Abner is a great asset here. He is very friendly always greats you with a smile and makes you feel welcomed. He is very knowledgable about the company and the units and pricing. Thanks a bunch
Susan Williams
April 10, 2016
Great storage facility! Clean, secure and well run. I got an Internet special the first time for a great price and ended up renting two more units over the next year. When I vacated one and forgot to call the next day, they called to ask me if I emptied my unit. Nice people in the office too.
J Bell
February 18, 2016
Nice easy and pleasant experience! Workers are very nice and made me feel comfortable.
Matthew Madison, Ph.D.
February 17, 2016
The facilities are clean, secure, and reasonably priced. The staff were friendly and helpful!
Amber Barney
February 13, 2016
I am moving in two weeks and needed to secure storage quickly. I walked in and the process was efficient and fast. Abner was extremely professional, had stellar customer service and helped eased the stress of the moving process. It's a fairly new facility in a safe and secure location. I HIGHLY recommend Self Storage 1 for your storage needs. Keep up the great work!
Ashley Fitzgerald
February 12, 2016
Great customer service! Convenient and easy moving process!
D'Laney Kernan
January 27, 2016
Great staff, easy process, reasonable prices.
Sandra Rapp
January 21, 2016
Thank you very much for such a great storage experience. Norma made the whole process very easy. She made me so happy that I will absolutely tell my friends about storage one thank u very much
John Minor
January 14, 2016
SS1 provides great customer service! I have been a satisfied customer for 4 years. Great location, very responsive to the customer's needs!!!
Guy Bui
January 5, 2016
Abner was great! He always helps me with any storage space needed!
Nisha MCGee
December 30, 2015
The staff is amazing!!! They are always helpful when I'm in town or on business out of town. Anytime I need assistance doing anything they always give me GREAT customer service!! That's an A+ in my book... The location is great, it's a safe environment and It's always clean. Even the restroom is well kept.
Andrew N
December 24, 2015
I have rented many storages in the past, this one is one of the best. Location, location, location, just 1 block from Galleria, free truck rental, great prices too! Abner and his team are always busy, but he always takes care of me right away and on-time! Facility is like new, and very very clean!
Takasha Rideout
December 23, 2015
Abner Cruz helped me out and was AWSOME!!!!I AM A SATISFIED CUSTOMER!!!!
La’Shena Demus
December 21, 2015
Abner and Matt are very knowledge able the property. Good so far!
Patricia Villarreal
December 13, 2015
I have never experienced such an amazing service. The hallways, bathroom, entrance etc. are aways clean and at the perfect temperature. Abner and the rest of the team at the front desk, are always willing to help you with the best attitude. Very secure!
Veronica Hernandez
December 10, 2015
Service as expected - no issues, no security issues, friendly staff, easy to start/end contract, & convenient hours.
Juan Alonso Defrocourt
December 9, 2015
Matt Hale and Abner Ruiz Cruz are VERY friendly and VERY helpful, the building is VERY convenient, VERY clean and VERY secure. Couldn't recommend it more highly!
Virginia Lahourcade
August 20, 2015
I have just finished being a tenant here for almost 2 years as we were getting settled into a new home. I couldn't recommend it more highly. The staff is friendly and helpful, the building is convenient, clean and secure. My things were in great shape after being stored here. Couldn't recommend it more highly!
Adan Atriham
April 20, 2015
Very clean, well lit, easy access, good service and conveniently located. Never had a problem. Highly recommend.
Jeff N
August 29, 2013
Lousy Customer Service is the reality. Been a customer for 4 1/2 years occupying 1 or 2 units at a time. The current manager, Matt, just sits behind the desk like a troll. He had the nerve to insult my wife recently and I requested his managers contact to make complaint which he did not provide. We just moved out. I would tell anyone this advise - within 2 minutes of Self Storage 1 there are dozens of other storage business. We went from about $300 per month to $129 per month so actually Matt, thanks for your rudeness because you will save my family $about $2400 annually. No wonder after last manager left 4 years ago you remain assistant manager and not manager!! I am just wondering did you insult my wife because you are a racist bigot and just couldn't resist since she was alone.
Alex Garrido
August 15, 2012
Very good service. A bit expensive. You get 24 hour access and climate control which is a plus
Mark Himes
August 8, 2012
Facility is clean and secure. Staff is very friendly. However, I've been there less than a year, and just received a rent increase of 23% in the mail. Unacceptable. Looking for new storage right now.
